Aberdeenshire and Moray Spa Hotels

"A 20+ minute wait to check in meant our stay didn’t get off to a great start. Unfortunately the noise from dogs barking inside the hotel both while we were trying to relax with a drink and later into the evening made it difficult to unwind and even to fall asleep after a long day of walking. This wasn’t well managed and impacted our overall experience. On a more positive note, the pool facilities were good and the room itself was comfortable. However, we were also disappointed that cash payment wasn’t an option. Overall, due to these issues, I wouldn’t recommend this hotel unless you’re prepared for that kind of experience like ours."

"We had a small problem with our room, the reception manager dealt with it very quickly. He was a lovely guy. "

"Yes"

"Currently service at the Thainstone House Hotel is falling far short of expectations and leaving guests such as ourselves disappointed. The staff at the hotel work incredibly hard and are polite despite the pressures they are under. However too few staff meant that we encountered numerous service issues. For example, at breakfast there was a 10 – 15 minute wait for a table, food stuffs unavailable from the buffet, numerous uncleared tables and almost no staff around to take your order. Staffing in the evening was similarly problematic. Perhaps the crowning glory of an underwhelming experience was when, on Saturday night we were told we could not order cocktails as there was no-one on duty who knew how to make them. Although the hotel is taking bookings on its web site for its fine dining restaurant, it is closed to guests and all meals are served in the hotel bar. Ironically, after you have eaten in the bar, you receive an email asking you for feedback on your dining experience in the Green Lady. One reason we chose the Thainstone House was because of the restaurant. Knowing it is not available and to keep advertising it, is a questionable business practice. Sadly nothing in this post appears new, other guests have made similar points - having now stayed there, I understand why it is compared to Fawlty Towers"

"Perfect 2 days stay"

"The receptionist was far from welcoming - very matter of fact. I enquired to see if there was any cancellation with a dog friendly room - shrugged her shoulders and that was a no - not even I am sorry. Bar staff where we could take a dog was over the top - as we walked in announced to whole bar we were walking in - there was a very loud child approx 9 yrs old who he was encouraging to be even louder - we moved table. We have stayed here a few times but will not be back."

"Comfortable beds and good size rooms. "