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Mercure Hotel Aachen am Dom

3.5 star property
Eco-certified hotel in Aachen with a 24-hour front desk

Choose dates to view prices

Photo gallery for Mercure Hotel Aachen am Dom

Exterior
Dining
Front of property
1 bedroom, hypo-allergenic bedding, in-room safe, desk
1 bedroom, hypo-allergenic bedding, in-room safe, desk

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Room service
  • Breakfast available
  • Air conditioning
  • Housekeeping
  • Pet-friendly
The current price is RM378
RM404 total
includes taxes & fees
22 Jul - 23 Jul

Room options

Available filters for rooms
Showing 6 of 6 rooms

Standard Room, 1 Single Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Private bathroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room, 1 Double Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Superior Room, 1 Double Bed

8.8 out of 10
Excellent
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Private bathroom
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Queen Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(15 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Double Bed

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Private bathroom
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Standard Room, 1 Single Bed

8.6 out of 10
Excellent
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Private bathroom
  • 17 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Privilege, Room, 1 Double Bed with Sofa bed

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Privilege, Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LCD TV
Hypo-allergenic bedding
Blackout curtains
Sofa bed
Separate bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

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  • Free WiFi
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7 Jul - 8 Jul
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About the area

Map
Peterstr. 1, Aachen, NW, 52062

What's nearby

  • Aachen Town Hall - 4 min walk - 0.4 km
  • Aachen Cathedral - 5 min walk - 0.4 km
  • RWTH Aachen University - 7 min walk - 0.7 km
  • Carolus Thermen Bad Aachen - 15 min walk - 1.3 km
  • CHIO Stadium - 5 min drive - 2.7 km

Getting around

  • Eurogress Aachen Bus Stop - 9 min walk
  • Cologne - Bonn Airport (CGN) - 61 min drive

Restaurants

  • ‪Frittenwerk - ‬1 min walk
  • ‪OZAKI Sushi et Grill - ‬3 min walk
  • ‪Domkeller - ‬4 min walk
  • ‪EB Restaurant - ‬2 min walk
  • ‪DINEA CAFÉ & RESTAURANT - Adalbertstr. Aachen - ‬2 min walk

About this property

Mercure Hotel Aachen am Dom

Eco-certified hotel located in Aachen-Mitte
Mercure Hotel Aachen am Dom provides everything that you need. Guests can connect to free in-room WiFi.
Additional perks include:
  • Buffet breakfast (surcharge), bike hire and tour/ticket information
  • A vending machine, smoke-free property and luggage storage
  • A lift, a 24-hour front desk and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All 117 rooms include comforts such as air conditioning, in addition to thoughtful touches such as free WiFi and safes.
Other conveniences in all rooms include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and baths or showers
  • LCD TVs with satellite channels
  • Electric kettles, daily housekeeping and desks

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Polish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 18 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 24 per person

Things to do

  • Bicycle rentals

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (88 centimetre wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of EUR 19 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately EUR 24 per person
  • Nearby parking fee: EUR 18 per night
  • Pet fee: EUR 19 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 3 star Superior, and is displayed on this page as 3.5 stars.

Property is also known as

Dom Aachen
Mercure Aachen am Dom
Mercure am Dom
Mercure Hotel Aachen
Mercure Hotel Aachen am Dom
Mercure Hotel am Dom
Accor Hotel Aachen Am Dom
Mercure Aachen Am Dom Aachen
Mercure Hotel Aachen am Dom Hotel
Mercure Hotel Aachen am Dom Aachen
Mercure Hotel Aachen am Dom Hotel Aachen

Frequently asked questions

Is Mercure Hotel Aachen am Dom pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 19 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at Mercure Hotel Aachen am Dom?

As of 23 Jun 2025, prices found for a 1-night stay for 2 adults at Mercure Hotel Aachen am Dom on 22 Jul 2025 start from RM 377.64, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at Mercure Hotel Aachen am Dom?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at Mercure Hotel Aachen am Dom?

Checkout is at noon. Late checkout is available for EUR 30 (subject to availability).

Where is Mercure Hotel Aachen am Dom located?

Located in Aachen-Mitte, this eco-certified hotel is within a 5-minute walk of Elisenbrunnen, Couven Museum and St. Nikolaus Church. Theater Aachen and Aachen Town Hall are also within 5 minutes. Eurogress Aachen Bus Stop is 9 minutes by foot and Aachen (XHJ-Aachen Central Rail Station) is 13 minutes.

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Mercure Hotel Aachen am Dom Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 256 out of 631 reviews
Rating 8 - Good. 285 out of 631 reviews
Rating 6 - Okay. 65 out of 631 reviews
Rating 4 - Poor. 14 out of 631 reviews
Rating 2 - Terrible. 11 out of 631 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check-in experience. I loved the room which was very clean and spacious very well done.
Stayed 1 night in Jun 2025

10/10 Excellent

HASSAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, walkable distance to most of the old city, a friendly staff
Stayed 5 nights in Apr 2025

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Had a wonderful time at this hotel. Staff were wonderful.
Stayed 3 nights in Dec 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel and staff in a great location
Stayed 2 nights in May 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Rooms were spacious and very clean! Hotel spotless and a great location for walking everywhere!
Stayed 2 nights in Sep 2024

10/10 Excellent

Nikolas

Liked: Cleanliness, property conditions & facilities, room comfort
Everything is good I like my stay in this hotel , really good quality of staying and very friendly staff at reception 👍😊thank you
Stayed 3 nights in Sep 2024

10/10 Excellent

Cristina

Liked: Amenities, property conditions & facilities
Good price quality
Stayed 4 nights in Dec 2024

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed here for two nights. It's a really convenient location for the Altstadt, cathedral and Christmas markets. The staff were very friendly and helpful, the hotel is clean and in good condition, and our room was comfortable. We did hear some noise from the street in the night, but that was the only minor issue. Overall we were very happy with our stay here.
Stayed 2 nights in Nov 2024

8/10 Good

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel located very centrally
Stayed 1 night in Oct 2023

10/10 Excellent

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel just down from the cathedral, was able to check in on line so just showed passport at reception. Room was clean and comfortable and a good size.
Stayed 8 nights in Jun 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really close to bars, restaurants and the shopping centre. The cathedral was literally round the corner. The staff were all helpful and friendly.
Stayed 2 nights in Aug 2024

10/10 Excellent

Shoji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good access by car and shoppping area
Stayed 2 nights in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel, would stay there again

Friendly staff, good hotel overall, clean, good value for money
Stayed 1 night in Feb 2022

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing bad to say about this hotel or staff. We had a great night. Rooms are clean, and very nice that you have a complimentary drink at the room. Will definitely book again!
Stayed 1 night in Nov 2023

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train station
Stayed 1 night in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice fairly modern hotel. Close to the city center. Our room was quiet, however both my brothers complained of noise at night. Nice breakfast. Pleasant stay.
Stayed 1 night in Sep 2022

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is very close to the main shopping area of Aachen. It is kept very clean. The gentleman who checked me in and seemed to be the only one on duty every time I walked by was really friendly and helpful.
Stayed 3 nights in Feb 2023

2/10 Terrible

mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities
They are very rude and will not give you a chance to late checkout not even a minute which is very terrible.
Stayed 2 nights in Oct 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mercure Hotel a Good Choice but Lacks Amenities

Centrally located, Mercure Aachen is a good hotel choice for the location and nightly fee but rather bare bones - no restaurant or bar (breakfast is offered), hardly any lobby and no in-room mini-bar to keep drinks cold. While my mattress was bit hard, my room was otherwise well appointed and lit. Nice bathroom.
Stayed 2 nights in Aug 2023

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will always book it if the price is right

We always stay here because it is in the centre of the city. One disappointment water was cooler for a shower in the evening. Otherwise all good. Crazy price for breakfast as we only need Coffee and cake
Stayed 3 nights in Feb 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful time in Aachen, in no small part due to Hotel am Dom. Very friendly and attentive staff. Room was nice and clean. Water pressure made showering pleasant. Quiet and relaxing time. Only problem is that the parking situation is not very clear. I believe the hotel lot is the underground section of the car park, but I parked in the upper floor and had difficulty getting out. If you drive, you might want to get this clarified first. Otherwise, everything was great, and I highly recommend the hotel.
Stayed 2 nights in Oct 2023

6/10 Okay

Inga

Liked: Cleanliness, property conditions & facilities
The hotel is located in the city center of Aachen which is very practical. Unfortunately this area is also very popular during the evening and the night for homeless people. The whole night I had to cope with homeless people making lots of noises (music and screaming) infront of the hotel and barely could sleep. My dogs stay was charged with additional 15 € per day. The service was excellent but my dog was not allowed to enter the breakfast room. As my dog is too scared to be alone in the hotel room, I could not take the breakfast. A refund of the breakfast was not possible due to their booking system.
Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort

Invoice request

I had emergency to go back home, I requested refund on the remaining 3 days. But the hotel refused and refused to give me checkout paper or any documents to prove that I checked out!!!! So I can request a refund. I called and I requested email confirmation they didn’t even send that. I do t understand why !!! Not even invoice !!!!
Stayed 5 nights in Jul 2022

2/10 Terrible

MARK

Disliked: Cleanliness, staff & service, property conditions & facilities

Disappointing Stay

There was a water leak from the ceiling and we had to lose time for our plans while the worker fixed it. The management refused to give us a new room or compensate us for our inconvenience. In addition, the water kettle leaked and we needed to get a new one, but had to retrieve it ourselves-it was not brought to us. The neighborhood is noisy and the wi does do not keep out the street noise, even on the third floor. We asked the front desk staff to reserve us a taxi in the morning and they would not, claiming that there are “always taxis out front.” When we needed one in the morning to catch our train however there were none, and we had to deal with it ourselves. Overall a very disappointing experience for the money paid.
Stayed 1 night in Jul 2023

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
Schönes und sauberes Hotel mit sehr freundlichem Personal.
Stayed 1 night in Jun 2025