Three Star Hotels in Blue Ridge

"The Good: Breakfast was tasty with a solid variety, including fresh options for making breakfast sandwiches. Reasonable Pet Fee. The Bad: Staff were not friendly—more indifferent than rude—and often unavailable. I waited 15 minutes at the front desk just to check out. I requested a handicap-accessible room with no stairs but was placed on the second floor. The only elevator was on the opposite side of the building, with no nearby handicap parking. The TV didn’t work and had to be rewired by staff. Trash barrels near the entrance doors were overflowing, and there was a constant smell of alcohol, marijuana, and vaping in the area. The Ugly: The toilet ran constantly unless manually adjusted—something housekeeping should have caught, especially since the room didn’t feel clean. A smoke detector directly above the bed flashed a bright light every few minutes, repeatedly waking us. The dog relief area was filthy, with waste scattered throughout and no visible maintenance. Worst of all, constant plumbing noise. Water ran frequently during the day, then nonstop starting at 4:20 a.m. for over an hour—sleep was impossible. Checked out and won’t be back."

"The room was clean. The hotel is conveniently located to the Metro train. It's a great place to stay if you're flying out of Dulles or wanting to use the Metro to tour DC."

"Great check in and staff. "

"I’m extremely disappointed with my experience with this Hyatt property. I booked a room for March 6 but cancelled the reservation within about an hour after learning that my international travel plans had changed due to a major disruption overseas. A Hyatt representative even sent a waiver to the front desk confirming the charge should be waived. Despite cancelling immediately and never checking in or using the room, I was still charged. When I contacted the hotel, the manager refused to review the situation and stated that because the hotel was fully booked that night, a refund would not be issued. This was very frustrating, especially given the circumstances and the waiver that had already been sent. I have since escalated the issue to Hyatt corporate and hope they will resolve it fairly. I expected better customer service and understanding from a brand like Hyatt."

"Conveniently located relative to the airport-just 10 minutes away. When I called for the airport shuttle, the receptionist informed us it would pick us up in a few minutes. It arrived after 30 minutes. The driver was helpful but we were frustrated by the expectation not being accurately set by the receptionist. The bathroom had unsightly water damage to the doors and a damp and musty smell."

"Great location with plenty of food and shopping options"

"With a very elaborate and upscale front, the room in which we stayed very much still in the 20th century."

"Very friendly and professional staff. "