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Reviews of Gateway Inn Gardena

2 out of 5
Gateway Inn Gardena
15607 S. Normandie Ave, Gardena, CA

Reviews

6.6
Rating 10 - Excellent. 180 out of 720 reviews" "
Rating 8 - Good. 188 out of 720 reviews" "
Rating 6 - Okay. 140 out of 720 reviews" "
Rating 4 - Poor. 84 out of 720 reviews" "
Rating 2 - Terrible. 128 out of 720 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Sheldon

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty
Stayed 1 night in May 2024

8/10 Good

Osman

Liked: Cleanliness
Stayed 1 night in May 2024

4/10 Poor

Juan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There are mice or rats inside the mattress I could feel them moving around as i layed there. I dod not get much sleep. Was too tired and busy to request a refund, but i definitely would appreciate one. They request mandatory 100 deposit. I was expecting 20 or 50 max for having paid 65 dollars for the night. Prostitutes with kids yelling as early as 4 am next door
Stayed 1 night in Apr 2024
Response from Miral on 11 May 2024
Dear Guest,Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024
Response from Miral on 11 May 2024
Dear Guest,Thank you so much for your best review. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great impression. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you again & again, Best Regards, Gateway Inn Team

2/10 Terrible

Jodi-Ann

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting! Door handle broke off as im trying to leave. Waited 2hrs for a a towel. Called 3times and spoke to 2 different people. So many things broke in the small room
Stayed 1 night in May 2024
Response from Miral on 11 May 2024
Dear Guest,Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

10/10 Excellent

I Made Duta

Stayed 4 nights in May 2024
Response from Miral on 11 May 2024
Dear Guest,Thank you so much for your best review. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great impression. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you again & again, Best Regards, Gateway Inn Team

8/10 Good

Tasha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2024
Response from Rose on 8 May 2024
Dear Guest,Thank you so much for your best review. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great impression. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you again & again, Best Regards, Gateway Inn Team

6/10 Okay

Shaundell

Stayed 2 nights in Apr 2024

6/10 Okay

Lusty

Liked: Staff & service, amenities
I like the lighting decoration. Cleaning could be more deep as far as sweeping mopping and scrubbing tub and sink area of dirty spots but my deposit has yet to return a week later (still waiting)
Stayed 1 night in Apr 2024
Response from Rose on 8 May 2024
Dear Guest,Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

2/10 Terrible

Hoang

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Fair price for hotel, can’t expect much.
Stayed 3 nights in Mar 2024
Response from Miral on 30 Apr 2024
Dear Guest,Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 7 nights in Apr 2024
Response from Rose on 29 Apr 2024
Dear Guest,Thank you so much for your best review. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great impression. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you again & again, Best Regards, Gateway Inn Team

2/10 Terrible

makayla

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The outside looked wonderful but the bedrooms were straight out of a horror film.
Stayed 1 night in Apr 2024
Response from Rose on 27 Apr 2024
Dear Guest,Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

2/10 Terrible

Yuji

Stayed 1 night in Apr 2024
Response from Rose on 18 May 2024
Dear Guest,Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

8/10 Good

Javier

Stayed 2 nights in Apr 2024
Response from Rose on 27 Apr 2024
Dear Guest,Thank you so much for your best review. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great impression. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you again & again, Best Regards, Gateway Inn Team

10/10 Excellent

Dwayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very generous, responsive management.
Stayed 5 nights in Apr 2024
Response from Rose on 24 Apr 2024
Dear Guest,Thank you so much for your best review. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great impression. We’re glad to hear that you were satisfied with your experience. Best Regards, Gateway Inn Team

10/10 Excellent

Loulu

Travelled with family
Liked: Amenities
They are friendly and good services
Stayed 7 nights in Mar 2024
Response from Miral on 22 Apr 2024
Dear Guest,Thank you so much for your best review. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great impression. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you again & again, Best Regards, Gateway Inn Team

10/10 Excellent

Brandon

Stayed 1 night in Apr 2024

8/10 Good

Guadalupe

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was very clean and spacious. Traveling with grown son and grandsons it’s important for us to have room for all our stuff. Stores and restaurants are very close so the street is very busy but it was still very quiet in the room.
Stayed 1 night in Apr 2024
Response from Miral on 21 Apr 2024
Dear Guest,Thank you so much for your best review. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great impression. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you again & again, Best Regards, Gateway Inn Team

10/10 Excellent

Saum

Travelled with family
Liked: Cleanliness, staff & service
It is always clean, the staff is always hospitable and gracious. Cleaning staff are very helpful and friendly. Front desk is always available at all times and they are always very polite
Stayed 3 nights in Apr 2024
Response from Miral on 21 Apr 2024
Dear Guest,Thank you so much for your best review. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great impression. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you again & again, Best Regards, Gateway Inn Team

10/10 Excellent

Cynthia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Miral on 21 Apr 2024
Dear Guest,Thank you so much for your best review. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great impression. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you again & again, Best Regards, Gateway Inn Team

10/10 Excellent

Jorge

Stayed 1 night in Apr 2024
Response from Rose on 8 May 2024
Dear Guest,Thank you so much for your best review. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great impression. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you again & again, Best Regards, Gateway Inn Team

6/10 Okay

miguel, Gardena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Miral on 17 Apr 2024
Dear Guest,Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

10/10 Excellent

Saum

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s nothing about this establishment that I don’t like or agree with. The staff here are absolutely amazing! Front desk service is superb! Very professional and friendly. Cleaning staff skills are on point, and the customer service is excellent!
Stayed 2 nights in Apr 2024
Response from Miral on 11 Apr 2024
Dear Guest,Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

8/10 Good

Paulette

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities
Female staff were courteous and delightful ladies. I was unsure of the guests but they kept to themselves or were friendly. I would start there again.
Stayed 6 nights in Mar 2024
Response from Miral on 17 Apr 2024
Dear Guest,Thank you so much for your best review. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great impression. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you again & again, Best Regards, Gateway Inn Team

10/10 Excellent

Pablo, charlotte

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Miral on 10 Apr 2024
Dear Guest,Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

10/10 Excellent

Carldelle

Liked: Cleanliness, property conditions & facilities
Didnt like the construction of a building close by
Stayed 1 night in Mar 2024
Response from Miral on 31 Mar 2024
Dear Guest,Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

10/10 Excellent

Dennisse

Travelled with family
Liked: Amenities
Clean!
Stayed 1 night in Mar 2024
Response from Miral on 31 Mar 2024
Dear Guest,Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

8/10 Good

Rae lyn

Disliked: Amenities
Cosmeticaly the paint, walls and bathroom needs painted and cleaned. Bed comforter was a paper like sheet coverlet and was not sufficent for comfort or warming. Outdated room
Stayed 1 night in Mar 2024
Response from Miral on 31 Mar 2024
Dear Guest, It's great hearing back from you about your recent stay with us. We appreciate suggestions about how we can make things better for our guests in the future. Your feedback about cleanliness is noted and we will see to it that our staff does a better job preparing the rooms moving forward. We will also see what we can do about having some updates to the property soon. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best Regards, Gateway Inn Team

8/10 Good

Choong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Miral on 31 Mar 2024
Dear Guest,Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

8/10 Good

Miranda

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed here for a festival event. Very convenient for the price
Stayed 4 nights in Mar 2024
Response from Miral on 21 Mar 2024
Dear Guest,Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

4/10 Poor

Nehal

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Miral on 21 Mar 2024
Dear Guest,Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

2/10 Terrible

Patricia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We cancelled our reservation… When we were checking in they asked for a $100 deposit for incidentals. The card we used to book the room was the same card we were going to use for the deposit and was told the card was declined!!! Which was a lie… He wanted us to pay cash!! So we left..
Stayed 1 night in Mar 2024
Response from Miral on 15 Mar 2024
Dear Guest,Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

10/10 Excellent

Felicia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience
Stayed 3 nights in Mar 2024
Response from Miral on 15 Mar 2024
Dear Guest,Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

6/10 Okay

Luz

Nothing it’s nasty
Stayed 1 night in Mar 2024
Response from Miral on 12 Mar 2024
Dear Guest,Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

2/10 Terrible

Brian

Stayed 1 night in Mar 2024
Response from Miral on 31 Mar 2024
Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

4/10 Poor

Claudia

Stayed 1 night in Mar 2024
Response from Miral on 31 Mar 2024
Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

10/10 Excellent

Hugo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service at the front desk where really nice people thx again
Stayed 2 nights in Mar 2024
Response from Miral on 12 Mar 2024
Dear Guest,Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

6/10 Okay

Dharmeshkumar

Stayed 3 nights in Mar 2024
Response from Miral on 31 Mar 2024
Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

10/10 Excellent

Saum

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how speedy the check in process was. The teller was very polite and professional and fast. The room was very spacious and clean.
Stayed 2 nights in Mar 2024
Response from Miral on 9 Mar 2024
Dear guest,Thank you so much for your best review. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great impression. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you again & again, Best Regards, Gateway Inn Team

10/10 Excellent

Felicia

Travelled with family, Business traveller
Liked: Amenities
Quite
Stayed 3 nights in Mar 2024
Response from Miral on 9 Mar 2024
Dear guest,Thank you so much for your best review. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great impression. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you again & again, Best Regards, Gateway Inn Team

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 2 nights in Mar 2024
Response from Miral on 8 Mar 2024
Thank you so much for your best review. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great impression. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you again & again, Best Regards, Gateway Inn Team

10/10 Excellent

Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Pero
Stayed 1 night in Jan 2024
Response from Miral on 4 Mar 2024
Dear guest,Thank you so much for your best review. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great impression. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you again & again, Best Regards, Gateway Inn Team

10/10 Excellent

Prizzy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place
Stayed 1 night in Feb 2024
Response from Miral on 1 Mar 2024
Dear Guest, Thank you so much for your best review. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great impression. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you again & again, Best Regards, Gateway Inn Team

2/10 Terrible

Kristin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Occupants were loud after hours. My peace was distributed. The carpet on the room was dirty. Heater vent was broken. I would not stay again or recommend
Stayed 1 night in Feb 2024
Response from Miral on 26 Feb 2024
Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

10/10 Excellent

Angeles

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely warming and make your stay feel at home.
Stayed 1 night in Feb 2024
Response from Miral on 25 Feb 2024
Thank you so much for your best review. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great impression. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you again & again, Best Regards, Gateway Inn Team

10/10 Excellent

Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful
Stayed 1 night in Feb 2024
Response from Rose on 24 Feb 2024
Thank you so much for your best review. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great impression. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you again & again, Best Regards, Gateway Inn Team

4/10 Poor

Jorge

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Rose on 24 Feb 2024
Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

6/10 Okay

Jakela

.
Stayed 6 nights in Feb 2024
Response from Rose on 24 Feb 2024
Thank you for taking the time to provide valuable response about our hotel. We express regret that your experience was less than ideal, did not meet your expectations. We are extremely sorry for that, please forgive us. We respect your feedback, and we will try our level best to improve our service. Best Regards, Gateway Inn Team

8/10 Good

Rita

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Rooms need to be upgraded remove the carpeting and better mattresses and pillows
Stayed 3 nights in Feb 2024
Response from Rose on 24 Feb 2024
Dear Guest, It's great hearing back from you about your recent stay with us. We appreciate suggestions about how we can make things better for our guests in the future. Your feedback about cleanliness is noted and we will see to it that our staff does a better job preparing the rooms moving forward. We will also see what we can do about having some updates to the property soon. We are sorry for the inconvenience caused and we hope you consider staying with us again. Best Regards, Gateway Inn Team

10/10 Excellent

Locole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
😊
Great Customer service from the lady at the front desk, Room was very clean, Spacey and comfort. Will be returning !!!
Stayed 2 nights in Feb 2024
Response from Miral on 18 Feb 2024
Thank you so much for your best review. With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great impression. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you again & again, Best Regards, Gateway Inn Team