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Reviews of Mackays Hotel Wick

3 out of 5
Mackays Hotel Wick
Union Street, Wick, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 93 out of 163 reviews" "
Rating 8 - Good. 56 out of 163 reviews" "
Rating 6 - Okay. 8 out of 163 reviews" "
Rating 4 - Poor. 6 out of 163 reviews" "
Rating 2 - Terrible. 0 out of 163 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, room comfort
Lovey hotel
Hotels.com booked us in here as we had been double booked at our original booking. We didn't mind at all and in fact we really enjoyed our stay at this lovely hotel.The staff were loely as was the room and breakfast. Very well done hotels.com and Mackays hotel.
Stayed 3 nights in Nov 2023
Response from Ellie on 12 Nov 2023
Delighted you enjoyed your stay and everything worked out!

10/10 Excellent

GEOFF

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very convenient for the train station being just a short walk away. It was also convenient for the Wick Heritage Museum - a must for even the short term visitor. The hotel staff were very helpful, anticipating our needs. The room was very comfortable and the food tasty and substantial. Altogether a great place to stay.
Stayed 1 night in Oct 2023
Response from Ellie on 12 Nov 2023
Thank you for your review, the museum is so good and the volunteers bring something new in every year. So glad you enjoyed your time with us in Wick!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay on a stormy night during Babet!
River view room brought it all home! Dined in bistro and enjoyed an excellent fish and chips and dry white wine. Friendly and charismatic owner was on hand. No parking but road outside pretty much for the hotel.
Stayed 1 night in Oct 2023
Response from Ellie on 12 Nov 2023
Glad you enjoyed your stay and hope you had a safe onwards journey !

10/10 Excellent

Calum

Stayed 1 night in Oct 2023
Response from Ellie on 13 Nov 2023
Thank you for the 5 rating!

10/10 Excellent

Natashia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mackays is in a good location near the harbour and within walking distance of the town. The room was clean and nicely decorated with all necessary amenities. I would recommend this hotel and stay again if we returned to Wick
Stayed 1 night in Oct 2023
Response from Ellie on 9 Oct 2023
Thank you for your kind review and we are delighted you enjoyed your stay!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay when travelling the NC500. Rooms spacious, clean, food enjoyable and area steeped in history. Owners of this hotel take pride in their property and service to guests. You will experience this all during your stay.
Stayed 1 night in Sep 2023
Response from Ellie on 9 Oct 2023
Thank you, we are very proud of our family's history and our team who do a wonderful job of helping us care for our guests! Glad you enjoyed your stay!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back!
Family run B&B, home brewed tipple in room, great hot breakfast. Only negative is lack of toiletries in room.
Stayed 1 night in Aug 2023
Response from Ellie on 9 Oct 2023
Delighted you enjoyed your stay. Apologies about the toiletries, there should have been enough. Great to read you enjoyed your breakfast!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely stay here if you are traveling to or t
Friendly check in , clean recently refreshed room, excellent restaurant with amazing food (including presentation ) .would definitely recommend and stay again .
Stayed 1 night in Aug 2023
Response from Ellie on 9 Oct 2023
Delighted you enjoyed your meal and staying with us!

10/10 Excellent

Eddie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A first class hotel which is well maintained, has good courteous, helpful staff and excellent food - what more could you ask for.
Stayed 1 night in Aug 2023
Response from Ellie on 9 Oct 2023
Thank you so much, delighted you enjoyed your stay!

10/10 Excellent

j

Stayed 1 night in Jul 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Leonard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful people. Very relaxing place. Convenient walk from the train station and town.
Stayed 1 night in Jun 2023
Response from Ellie on 21 Jun 2023
Thank you for your kind review, glad you enjoyed your stay with us

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly, clean and profesionally run hotel
Stayed 1 night in Jun 2023
Response from Ellie on 21 Jun 2023
Thank you for your kind review, we are pleased you enjoyed your stay with us!

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good, friendly family owned hotel
Stayed 1 night in Jun 2023
Response from Ellie on 21 Jun 2023
Thank you so much! Delighted you enjoyed our hotel!

10/10 Excellent

Dana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location was perfect for us - access to historical info, groceries, and a lovely in-house restaurant. Perhaps a comfortable space to relax with friends that wasn't the public lobby would add a nice touch.
Stayed 2 nights in May 2023
Response from Ellie on 21 Jun 2023
So glad you enjoyed your stay and visit to Wick. It has so much history both in the town and around, we love it here!

8/10 Good

Lyn

Travelled with group
Liked: Staff & service, room comfort
Apartment stay
Staff very friendly & courteous. However, our appt was a little tired tho clean. The bathroom needs renewing. Damaged bath panel, antiquated shower and just generally neglected . Our friend’s apartment was completely the opposite - just as one would hope for.
Stayed 3 nights in May 2023
Response from Ellie on 21 Jun 2023
I am sorry you found your apartment dated although we don't neglect our properties it was due to be painted and this has been completed now. Glad you enjoyed being looked after by our team! Hope you enjoyed our beautiful county

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property with a great restaurant on site. Staff very helpful. Would definitely stay again!
Stayed 1 night in May 2023
Response from Ellie on 23 May 2023
Thank you for taking the time to post a review, delighted you enjoyed your stay!

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely, well-run hotel with friendly, efficient staff. Located in the very centre of historic Wick, it’s position on the south side of the river gives easy walking to the harbour, the old town and the station. The wonderful Heritage Museum is a short stroll and should not be missed. The late 1800s photograph collection there is echoed in the hotel. Super clean and comfortable with good food we will be returning to Mackay’s.
Stayed 1 night in Apr 2023
Response from Ellie on 23 May 2023
Thank you for your kind review, we are delighted you enjoyed your stay with us and our heritage town!

8/10 Good

Joseph

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Iain

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Ellie on 27 Jan 2023
Thank you so much for your lovely review, we really appreciate it! Warm regards

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, food was great. View from room was great
Stayed 4 nights in Jan 2023
Response from Ellie on 27 Jan 2023
Thank you for your review, we are delighted you enjoyed your stay with us! Take care

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a unique historical hotel
Response from Ellie on 7 Jan 2023
Thank you for the 5 stars, we appreciate this!

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming hotel in Wick
A charming hotel, great location overlooking the river, with friendly helpful staff, great food and a good night's sleep. 10/10
Stayed 1 night in Nov 2022
Response from Ellie on 7 Jan 2023
Thank you so much for taking the time to post a review! Delighted you enjoyed your stay!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Wick
Grat hotel and staff with excellent restaurant. The apartment was roomy, quiet and sufficient for us. Close to town ( across the bridge) also close to port side.
Stayed 4 nights in Oct 2022
Response from Ellie on 19 Nov 2022
Thank you for your review, we are delighted you enjoyed you stay with us and hope to welcome you back! take care

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Ellie on 19 Nov 2022
Thank you for the 8 out of 10m if there was anything in particular we should improve on please let me know

10/10 Excellent

Kathleen

Stayed 3 nights in Sep 2022
Response from Ellie on 19 Nov 2022
Thank you for the 10 out of 10!

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel
What an absolute gem of a hotel from check in to checkout the staff and owners were fantastic. Great food in the bistro and the breakfast was awesome. I will definitely be returning.
Stayed 1 night in Sep 2022
Response from Ellie on 19 Nov 2022
Thank you so much, we are delighted you enjoyed your stay with us and look forward to welcoming you back!take care Ellie

10/10 Excellent

Richelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking, friendly helpful staff, spacious room and comfortable bed. Good dining and bar on site. We enjoyed our stay!
Stayed 1 night in Aug 2022

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
Good location. Food in their restaurant was fabulous
Stayed 1 night in Jul 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in good location. Easy, free parking. Big airy room. Had dinner in hotel - good and breakfast was too. Good value and no problems at all.
Stayed 1 night in Mar 2022
Response from Ellie on 22 Mar 2022
Morning David Glad you enjoyed your stay! Warm regards Ellie

10/10 Excellent

patricia

Liked: Property conditions & facilities
A lovely hotel with friendly staff.
A lovely friendly hotel. Clean and warm.
Stayed 2 nights in Feb 2022
Response from Ellie on 7 Feb 2022
So glad you enjoyed your stay !

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from Ellie on 7 Feb 2022
Thank you for your feedback!

10/10 Excellent

Richard

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We had a great stay at this fantastic hotel. The staff were so friendly and really helped make it a great stop on our trip.
Stayed 1 night in Dec 2021
Response from Ellie on 31 Dec 2021
Thank you for your kind review, we’re delighted you enjoyed your stay with us! Take care Ellie

8/10 Good

Nicky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely old fashioned hotel
Good overall stay. Well maintained but older style hotel. Great service and fantastic food. I would definitely stay again.
Stayed 1 night in Dec 2021
Response from Ellie on 18 Dec 2021
Thank you for your review, delighted you enjoyed your stay with us!

10/10 Excellent

Iain

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wick hotel
Best hotel in Wick staff are fine as is the food.
Stayed 1 night in Dec 2021
Response from Ellie on 18 Dec 2021
Thank you so much for your review, the team will be delighted you enjoyed your stay!

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wish I could’ve stayed longer
Wish we could’ve stayed longer ! Was quite an expensive room at £189 so better value be nicer but enjoyed our stay
Stayed 1 night in Sep 2021
Response from Ellie on 11 Nov 2021
So glad you enjoyed your stay!

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Ellie on 3 Nov 2021
Thank you for the review!

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay
The hotel was easy to find. The room was comfortable and we had a great view of the river. It was central in Wick. We enjoyed dinner at the hotel’s restaurant - No. 1 Bistro - which is located on the shortest street in the world. Very convenient for travelling to John O’Groats.
Stayed 1 night in Sep 2021
Response from Ellie on 20 Oct 2021
Thank you for your kind words, great to see you enjoyed your time with us!

10/10 Excellent

Peter, Nuneaton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely room with a great view. Everyone was very friendly and accomodating. Excellent breakfast. Would recommend
Stayed 1 night in Oct 2021
Response from Ellie on 13 Oct 2021
Thank you for your review, delighted you enjoyed your stay with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Ellie on 11 Oct 2021
Thank you for the score, we are delighted!

8/10 Good

ruth

Travelled with family
Disliked: Cleanliness
Good central location. Unfortunately the decor and the rooms were a bit tired looking. Our room was quite scruffy. The carpet had a nasty looking stain beside the bed and the bathroom needed some maintenance.
Stayed 1 night in Sep 2021
Response from Ellie on 7 Oct 2021
Thank you for your review. Would you mind sending us a message and letting us know which room you were in. Thank you for the 4 out of 5 rating and hope you enjoyed the area!

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Ellie on 29 Sept 2021
Thank you for the review, delighted you enjoyed your stay with us!

8/10 Good

David A

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean place and good food
Stayed 1 night in Sep 2021
Response from Ellie on 23 Sept 2021
Thank you , glad you enjoyed your food, chefs will be pleased! Hope you enjoy the rest of your trip!

10/10 Excellent

RICHARD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to stay in Wick
This is a great hotel. Made to feel very welcome. Very good rooms and the food was lovely. Situated in a very interesting part of town right next to the river. An hotel with character.
Stayed 1 night in Sep 2021
Response from Ellie on 23 Sept 2021
Thank you so much! Delighted you enjoyed your stay with us and your meals! Enjoy your visit to our lovely area!

8/10 Good

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious, it was a pleasant stay.
Stayed 1 night in Sep 2021
Response from Ellie on 20 Sept 2021
Glad you enjoyed your stay!

8/10 Good

Verified traveller

Stayed 2 nights in Sep 2021
Response from Ellie on 17 Sept 2021
Thank you for the feedback, much appreciated.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Elloe on 11 Sept 2021
Thank you for the score!