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Reviews of TownePlace Suites by Marriott Westport

2.5 out of 5
TownePlace Suites by Marriott Westport
41 OLD BEDFORD ROAD, Westport, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 136 out of 185 reviews" "
Rating 8 - Good. 34 out of 185 reviews" "
Rating 6 - Okay. 2 out of 185 reviews" "
Rating 4 - Poor. 4 out of 185 reviews" "
Rating 2 - Terrible. 9 out of 185 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great. The staff was welcoming and helpful, the place was spotless and updated beautifully modern, the breakfast was delish and felt safe there. Would absolutely go back. Thank you.
Stayed 1 night in Apr 2024

10/10 Excellent

Stacy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly professional staff. Room was clean & comfortable. Great location to stop on our college tour road trip.
Stayed 1 night in Apr 2024
Response from Sophia on 7 Apr 2024
Thank you for the review. We look forward to serving you again soon!

10/10 Excellent

Megan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and accommodated us for all of our needs. The staff was friendly and helpful. The staff hosted an Easter egg hunt with prizes for all of the kids that were in the hotel on Easter Sunday.
Stayed 2 nights in Mar 2024
Response from Sophia Valverde General Manager on 5 Apr 2024
Megan, we are thrilled to hear that you enjoyed your stay at our hotel and that our staff provided excellent service during your visit. We are delighted that you and your family were able to participate in our Easter egg hunt. Thank you for choosing to stay with us!

4/10 Poor

Barry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite being a New hotel, this place is filthy dirty. Never Again!
Stayed 2 nights in Mar 2024
Response from Sophia Valverde on 5 Apr 2024
Hi Barry, thank you for sharing your feedback with us. We're sorry to hear about your experience. Please know that we take cleanliness very seriously and will address this issue promptly. We hope you'll give us another chance to provide you with a better stay in the future.

10/10 Excellent

Derek

Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from Sophia Valverde on 5 Apr 2024
Thank you for the great rating. If there are any details you’d like to share about what we are doing well, we’d love to learn more!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what i was looking for
Stayed 1 night in Mar 2024
Response from Sophia Valverde on 29 Mar 2024
Hi Luis! We're thrilled to hear that our product met your expectations and was just what you were looking for. Thank you for taking the time to share your positive experience with us. If you have any questions or need further assistance, feel free to reach out.

10/10 Excellent

Kian

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable
Stayed 3 nights in Mar 2024
Response from Sophia Valverde on 29 Mar 2024
Hi Kian, thank you for your positive review! We are thrilled to hear that you found our space clean and comfortable. Your feedback is greatly appreciated and we hope to see you again soon.

8/10 Good

Tamarra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place and clean.
Stayed 1 night in Feb 2024
Response from Sophia on 25 Feb 2024
Hi Tamarra, thank you for your feedback! We're glad to hear that you found our place decent and clean. If there's anything specific you think we could improve on to earn that extra star from you, please feel free to let us know. We appreciate your support!

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Feb 2024
Response from Sophia on 19 Feb 2024
Hi David, thank you so much for the glowing review! We're thrilled to hear that you enjoyed your experience with us. We appreciate your support!

10/10 Excellent

Michael

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. The staff was friendly, helpful and very nice. The rooms were updated and very comfortable and The breakfast in the morning was a nice treat. Would definitely stay there again.
Stayed 1 night in Feb 2024
Response from Sophia Valverde on 11 Feb 2024
Michael, thank you for your kind words about our hotel. We're thrilled to hear that you had a wonderful stay and enjoyed our friendly staff, comfortable rooms, and breakfast. It would be our pleasure to welcome you back in the future.

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was very helpful and friendly, especially Wanda at the front desk. The room was immaculately clean. We couldn’t have been happier.
Stayed 1 night in Jan 2024
Response from Sophia Valverde, General Manager on 4 Feb 2024
We appreciate the positive feedback. It means a lot. See you next time!

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful room, clean facilities, friendly staff.
Stayed 1 night in Jan 2024
Response from Sophia Valverde- General Manager on 29 Jan 2024
Thank you so much for your kind words, Donna! We strive to provide exceptional service and are thrilled to hear that you had a great experience. We hope to welcome you back soon for another wonderful stay!

10/10 Excellent

Jeffrey

Stayed 3 nights in Dec 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Thank you for the great rating, Jeffrey. We’d love to know what made your experience great!

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I thought the checkin person could have been "warmer". It was xmas eve
Stayed 1 night in Dec 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Hey James, thanks for sharing your feedback. We appreciate your input and will take note of your suggestion regarding the check-in process. We strive to provide a warm and welcoming experience, especially during special occasions like Christmas Eve. Thank you for choosing our services and we hope to serve you even better next time.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very relaxing experience. The staff was helpful and they had a pickleball court!
Stayed 1 night in Dec 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Thank you for the great rating, Carol. We’re so happy to hear you had a great experience while on property with us! Come back soon.

10/10 Excellent

Jennifer

Stayed 2 nights in Dec 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Thank you for the great rating, Jennifer. We love hearing we did good and would love to know what made your experience great!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
We’re thrilled to hear you had a positive experience. We’d love to learn more about what we did to earn it!

10/10 Excellent

JAMES, Bensalem

Liked: Cleanliness, staff & service, property conditions & facilities
Nice amenities
Response from Sophia Valverde- General Manager on 29 Jan 2024
Thank you for the great rating, James. We’d love to know what made your experience great!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and well kepted
Stayed 1 night in Nov 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Thank you, Michael, for your positive feedback! We strive to maintain a clean and well-kept environment for all our customers. We appreciate your support and hope to continue providing exceptional service.

10/10 Excellent

Ana

Liked: Staff & service, property conditions & facilities
Excellent rooms nice staff convenient location
Stayed 1 night in Nov 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Thank you, Ana, for your kind words! We're thrilled to hear that you enjoyed our excellent rooms, friendly staff, and convenient location. We strive to provide the best experience for our guests and hope to welcome you back soon!

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great Stay!
This was our first stop on a multi state road trip. Wendy at the front desk was absolutely wonderful and welcoming. She was quick to give us the supplies we needed for the sofa bed and gave us all the necessary info regarding our stay. We always enjoy having a kitchen when traveling with a family of 4. A quick to trip to Walmart 2 miles up the road and we had dinner prepared and leftovers for another day. The sofa bed was the least comfortable for my kids of any of the hotels we stayed in but overall it was a good stop.
Stayed 1 night in Nov 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Thank you for the great rating, Christine! We love hearing our guests had a great stay while staying on property. Hopefully we will see you again in the near future! Stay well.

2/10 Terrible

Antony

Disliked: Cleanliness, staff & service
Stays here for 2 nights and left feeling sick and dirty. The place is filthy and disgusting with the one of the worst odors I have ever smelled in my life embedded in all the furniture, rugs , even the bathroom. The dishes hadn't been washed well- still wet and sticky with mildew on them. The people who stayed there before must have really stunk up the place and the hotel was not able to remove that smell but it was even in the hallways and the carpets. Countertops were sticky, felt dirty, grimy and dusty everywhere. Stay away unless you want to get sick. Disappointed to see Marriott put their name in this establishment. I could have stayed at motel 6 and felt less filthy and dirty leaving.
Stayed 2 nights in Nov 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Hi Antony, we're sorry to hear about your experience at our establishment. We take cleanliness very seriously and we apologize for falling short of your expectations. We appreciate your feedback and will address these concerns with our team to ensure a better experience for our guests.

10/10 Excellent

Edgar

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with beautiful, new rooms and great staff. Included breakfast was very good and check in was quick and easy. The only thing i would suggest as an improvement would be to have a safe in the room.
Stayed 1 night in Nov 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Thank you for the great rating, Edgar. We’d love to know when our guest had great stays! We look forward to seeing you in the near future again.

8/10 Good

Karin

Stayed 1 night in Oct 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Thank you for the great rating, Karin. We’d love to know what made your experience great!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
We’re thrilled to see you had a positive experience, David. Is there anything you’d like to share that we can pass along to the team?

10/10 Excellent

Oltiana

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Thank you for the great rating, Oltiana! Looking forwards to having you on property again soon!

10/10 Excellent

Jessica

Stayed 1 night in Oct 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
We’re thrilled to see you had a positive experience, Jessica. We’d love to know what made your experience great!

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay!
Stayed 1 night in Oct 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Thank you for the great rating, Jake! See you again soon!

10/10 Excellent

Melinda

Stayed 1 night in Oct 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Thank you for the great rating, Melinda! Look forward to seeing you again soon!

10/10 Excellent

Erin

Stayed 2 nights in Sep 2023
Response from Sophia Valverde on 29 Jan 2024
Thank you for the great rating. We’d love to learn more about what we did to earn it!

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean facolity
Stayed 1 night in Sep 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Thank you for the great rating, Kimberly! Looking forwards to having you on property again soon!

4/10 Poor

joshua

Disliked: Cleanliness, staff & service
bugs in pic
the black specs when you zoom in the picture i sent is actually alive and dead bugs in the room and there was hair on the bed
Stayed 1 night in Sep 2023
Response from Alicia on 14 Sept 2023
Dear Joshua,We would like to extend our sincerest apologies for the presence of bugs in the window sill and hair in your bed during your stay at our hotel. We understand how distressing and unsettling such experiences can be, and we deeply regret that we did not meet your expectations for cleanliness and comfort. Please be assured that this is not indicative of our usual standards, as we strive to provide a pristine and enjoyable environment for all our guests.We have taken immediate action to address the issues you raised. Our maintenance team has thoroughly inspected and treated the window sill to eliminate any pests, and our housekeeping staff has been reminded of the utmost importance of attention to detail when preparing the rooms. We are committed to learning from this incident and implementing additional measures to prevent any recurrence in the future.We genuinely value your feedback, as it allows us to identify areas for improvement and ensure a more pleasant experience for all our guests. We would like to offer our apologies once again and assure you that we are taking the necessary steps to rectify the situation. If there is anything else we can do to make amends or regain your trust, please do not hesitate to let us know.Thank you for bringing this matter to our attention, and we hope to have the opportunity to restore your faith in our hotel in the future.Sincerely,

10/10 Excellent

Reuven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Thank you for the great rating, Reuben! We enjoy hearing all the great stories from our guest stays and would love to know what made your experience great!

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Thank you for the great rating, Max! We are thrilled you enjoy your time with us. We’d love to know what made your experience great!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Thank you for the great rating, John. We’d love to know what made your experience great!

10/10 Excellent

Xiang

Stayed 1 night in Jul 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Thank you for the great rating, Xiang! We are so happy you had a great time. We’d love to know what made your experience great!

8/10 Good

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Sophia valverde- General Manager on 29 Jan 2024
Hi Phillip, thanks so much for rating us. We’d love to learn more about what we did to earn it!

8/10 Good

Mohsen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice place
Stayed 6 nights in Jul 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Hi Mohsen, thank you for your review! We appreciate your kind words and are glad to hear that you enjoyed your experience with us. If there's anything else we can do to make it even better, please let us know. We look forward to welcoming you back soon!

8/10 Good

Eulalia

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Jul 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Thank you, Eulalia, for the positive feedback! We're glad you had a great stay. If there's anything else we can assist you with, please feel free to reach out. We appreciate your support and hope to welcome you back soon!

10/10 Excellent

Hae

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect!
Stayed 1 night in Jul 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Thank you so much, Hae! We're thrilled to hear that you had a perfect experience with us. Your satisfaction is our top priority and we look forward to serving you again in the future.

10/10 Excellent

margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
We’re thrilled to see you had a positive experience, margarita. If there are any details you’d like to share about what we are doing well, we’d love to learn more!

10/10 Excellent

Jason

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff.
Stayed 1 night in Jun 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Thank you, Jason, for your kind feedback! We pride ourselves on our friendly staff and are thrilled that you had a positive experience. Your support means a lot to us, and we look forward to serving you again in the future.

10/10 Excellent

Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The free breakfast was fabulous. Also, we asked for an early check in, and the staff was able to accommodate us. Overall, we had a pleasant stay.
Stayed 1 night in Jun 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Hi Leanne, thank you for your kind words! We're thrilled to hear that you enjoyed our fabulous free breakfast and that our staff was able to accommodate your request for an early check-in. We're glad you had a pleasant stay and hope to welcome you back soon!

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Sophia Valverde on 2 Jun 2023
Hey Dawn! Thanks so much for taking the time to review us, we really appreciate it. We're so glad you enjoyed our hotel and that it was a good experience overall. We'll definitely take your feedback into consideration and continue to strive for the best customer service possible. Thanks again!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing, great for a comfortable nights sleep
Stayed 1 night in May 2023
Response from Sophia Valverde on 29 May 2023
Hi Christopher, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. Hope you have an amazing day!

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Sophia Valverde on 29 May 2023
Thank you for the great rating. We’d love to know what made your experience great!

2/10 Terrible

Destiny

Stayed 1 night in May 2023
Response from Sophia Valverde- General Manager on 29 Jan 2024
Destiny, very sorry to see you had an unsatisfactory experience, but appreciate you taking the time to leave a review. We’d love to learn more so we can improve.

6/10 Okay

Amanda

Liked: Cleanliness
Friendly front staff
Stayed 1 night in May 2023
Response from Sophia Valverde on 14 May 2023
Hi Amanda, Thank you so much for taking the time to share about your experience with us. We look forward to seeing you back in the near future. Warmest Regards,

8/10 Good

Cami

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was awesome. Outside fire pit on patio was good but wish you could have the "fire" lit last 10:00.
Stayed 1 night in May 2023
Response from Sophia Valverde on 14 May 2023
Hi Cami,Thank you for your feedback regarding your recent stay with us.We are always looking for what to improve to make our guest stay more enjoyable. We will definitely take your feedback into consideration.We look forward to seeing you on property again in the near future.Take care,

10/10 Excellent

JACQUELINE

Stayed 2 nights in May 2023
Response from Sophia Valverde on 29 May 2023
Thanks for taking the time to give us a great review! We hope to see you again soon!