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Loved the shower and bedroom decor. The hotel staff weren’t overly friendly, but it was fine. The front desk gave my children crayons, a coloring book and candy. She asked if the children were allergic to peanuts. The hotel room was very clean and modern. The elevators worked perfectly.
The room and amenities were nice.
The only real complaint is with the noisy tenants. The room adjacent us had the TV blaring until the early hours of the morning and the room on the other side was filled with loud voices until the early hours of the morning
I had very little sleep in two days
Thomas
Stayed 2 nights in May 2024
Response from Guest Experience on 20 May 2024
Dear Thomas,Thank you for sharing your feedback and expressing your concerns about your recent stay at MGM Springfield. We are pleased to hear that you enjoyed our guestrooms and the variety of amenities we offer. We sincerely apologize for the inconvenience caused by the noise level from neighboring guestrooms during your stay. We understand how disruptive this can be, especially when trying to rest. Please know that we take your feedback seriously and are actively working with our management team to address this issue. Once again, thank you for taking the time to share your review. Your feedback is invaluable to us as we strive to continuously improve and provide the best possible service to our valued guests.
I love everything the people that help in are more then a helpful, question always answer, the pool was delicious, the spa was good, showers are very clean, bed are so comfortable. And the hall experience was magnificent thanks I well do it ones more ,thanks to every staff.
Beds are comfortable and it was quiet. The room was right next to the gym and surprised that there was such little noise! The television guide didn’t work. No fridge. The floors looked mopped but they were sticky. There is a convenient sound machine but that didn’t work either. Other than this it was very peaceful. I have previously stayed in the wellness rooms which are much better
Cool dining area. Although we wish we could have have tried the steakhouse but it wasn’t open Monday or Tuesdays. The casino area does become very crowded and someone definitely defecated themselves while we were there for a drink at the bar. The rooms themselves are clean and very cute and I can appreciate the bathroom set up. I’d definitely stay here again on my next trip to Springfield
This property was very disappointing. The room was very outdated. When I went to shower there was no shampoo or body wash. The refrigerator in the room was very loud and kept waking me up at night when it kicked in. Overall I would never stay there again.
Jolene
Stayed 1 night in Apr 2024
Response from Guest Experience on 24 Apr 2024
Dear Jolene,Thank you for sharing your valued feedback regarding your visit to MGM Springfield. We are disheartened to learn we did not meet your expectations on all facets of your stay. Please allow us the chance to apologize for your disappointments regarding the unsatisfactory conditions of your assigned guestroom. Additionally, we further regret any shortfalls that occurred concerning necessities provided in your bathroom, as well as for the unpleasant time you had with sleep due to the refrigerator. We appreciate you for bringing these issues to light and will use your commentary to address these areas of concern moving forward. We value your patronage and hope for the chance to welcome you back to a more enjoyable visit in the future.
Dear Stephanie,We sincerely appreciate you taking the time to share your valuable feedback regarding your recent experience at MGM Springfield. We apologize for any inconvenience or discomfort you encountered during your stay, particularly regarding the bedding conditions in your guestroom. Ensuring our guests' utmost satisfaction is our top priority, and we regret if we fell short of your expectations on this occasion. Your feedback is invaluable to us as we continuously strive to enhance our services. We hope you will give us another opportunity to exceed your expectations with our unparalleled value and attentive service during your future visits.
Nice place to stay, if you want to enjoy the casino, and the restaurants there, not sure the surrounding area is particularly appealing, but there is the basketball Hall of Fame, and some other things. All in all it was a nice facilities, and the casino was lovely and smoke free
It was unusual that despite numerous restaurants in the hotel, none could accommodate reservations for more than 10 people. Even though they were closed during the day and open at night, they couldn't accommodate larger groups. The water pressure in my room was disappointingly weak, and when I notified the hotel, they merely acknowledged it without taking any action or offering compensation. Furthermore, the incessant noise from outside and continuous club music played throughout the night made for an extremely disruptive stay.
Gabriele
Stayed 1 night in Apr 2024
Response from Guest Experience on 11 Apr 2024
Dear Gabriele,Thank you for taking the time to share your feedback regarding your stay at MGM Springfield. We sincerely apologize for the inconveniences you experienced during your visit. Our primary goal is to provide a comfortable and enjoyable experience for all our guests. The issues you supplied us about the restaurant reservations, water pressure, and noise have been forwarded to the relevant departments for immediate assessment. Again, we would like to express our apologies, and we hope you accept our sincere commitment to improving. We value your patronage and hope we may have another opportunity to better serve you in the future.
The rooms are beautiful and LARGE. Great showers. Everywhere was very clean, including the casinos. My one complaint is the noise. The walls of the rooms are VERY thin. I could hear my neighbor talking. Additionally, someone was getting kicked out in the middle of the night and screaming down the hallway. Not my best night of sleep. Recommend ear plugs.