Terrace/patio

Reviews of WindWater Hotel & Marina

2 out of 5
WindWater Hotel & Marina
5701 Padre Blvd, South Padre Island, TX

Reviews

6.6
Rating 10 - Excellent. 279 out of 1000 reviews" "
Rating 8 - Good. 218 out of 1000 reviews" "
Rating 6 - Okay. 177 out of 1000 reviews" "
Rating 4 - Poor. 132 out of 1000 reviews" "
Rating 2 - Terrible. 194 out of 1000 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

4/10 Poor

Julia

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It Hotel was very dirty and too expensive, for what we got.
Stayed 2 nights in May 2024
Response from JAIME on 20 May 2024
Hello Julia, we truly apologize for any issues you endured while at your stay with us. We will be forwarding all your comments to our office team for immediate review and follow up

2/10 Terrible

Irene

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I’ll never stay there again.
Stayed 1 night in May 2024
Response from JAIME on 19 May 2024
Hello Irene, we truly apologize for any issues you endured while at your stay with us. We will be forwarding your comments to our office team department for immediate review and follow up.

2/10 Terrible

David

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Didn't get the room we booked and then the room we were in was right next to a room with a huge dog so then got moved into another room
Stayed 2 nights in Apr 2024
Response from JAIME on 21 May 2024
Hello David, we truly apologize for any issues you endured while at your stay with us. We will be forwarding all your comments to our office team for immediate review and follow up. God Bless

8/10 Good

Alyssa

Liked that it had refrigerator:), was disappointed w dirty floors.
Stayed 1 night in May 2024
Response from JAIME on 15 May 2024
Hello Alyssa, thank you for your honest feedback. We hope to host you again on your next return with us. Have a safe and happy return home. God Bless you always.

2/10 Terrible

Ayesha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No house keeping, no AC working, no comforter, Some of the lights not working
Stayed 2 nights in May 2024
Response from JAIME on 15 May 2024
Hello Ayesha, we truly apologize for any issues you endured while at your stay with us. We will be forwarding your comments to our office team for immediate review and follow up. May God Bless you always.

10/10 Excellent

alyssa

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and Carin receptionist lady.
Stayed 1 night in May 2024
Response from JAIME on 11 May 2024
Hello Alyssa, thank you for your great and honest feedback. We hope to see you back again real soon. Have a safe and happy return home. God Bless

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JAIME on 12 May 2024
Hello Edgar, thank you for your great and honest feedback. We hope to see you again real soon. Have a safe and happy return home. God Bless

4/10 Poor

Jay

Disliked: Cleanliness, staff & service, property conditions & facilities
floors were soaking wet
Stayed 1 night in Apr 2024
Response from JAIME on 9 May 2024
Hello Jay, we want to apologize for any issues you endured while at your stay with us. We will be forwarding all you comments to our office team for immediate review and follow up.

2/10 Terrible

Aubrey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very dirty. In the microwave area it appeared to have mold on the wall. Shower was damaged and hardly cleaned. Staff was very nice. Very unpleasant stay and had no option to stay at that location.
Stayed 2 nights in May 2024
Response from JAIME on 8 May 2024
Hello Aubrey, we truly apologize for any issues you endured while at your stay with us. We will forward your comments to our office team for immediate review and follow up. God Bless

10/10 Excellent

santos

Liked: Cleanliness, staff & service
Disliked: Amenities
The gìrl at check in and checkout was very nice. We slept very well.
Stayed 1 night in May 2024
Response from JAIME on 6 May 2024
Hello Santos, thank you for your great feedback. We hope to host you again on your next return with us. Have a safe and happy return home. God Bless

10/10 Excellent

Jose

Stayed 1 night in May 2024
Response from JAIME on 7 May 2024
Hello Jose, thank you for your great and honest feedback. We hope to host you again on your next return with us. Have a safe and happy trip back home. God Bless

4/10 Poor

Melisa

Travelled with pets
Disliked: Cleanliness, property conditions & facilities
The bed was comfortable and the hot water worked. The guy who checked me in was helpful, as well as the new girl. Otherwise, i wouldn't recommend this place. The manager was a horrible person, at one point, they blocked the stairs for cement patchwork, & I thought I was in the ghetto given the way the property looked. It was nothing like the pictures. Avoid this place!
Stayed 3 nights in Apr 2024
Response from JAIME on 1 May 2024
Hello Melisa, we truly apologize for any inconvenience you endured while at your stay. We will be forwarding all your comments to our office team for immediate review and follow up. We are renovating our hotel property so your next stay will be more enjoyable and accommodating. God Bless

10/10 Excellent

Lazaro

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great stay over all.
Stayed 2 nights in Apr 2024
Response from JAIME on 29 Apr 2024
Hello Lazaro, thank you for your great and honest feedback. We hope to host you again on your next return with us. Have a safe and happy return home. God Bless

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful lovely environment
Stayed 1 night in Apr 2024
Response from JAIME on 28 Apr 2024
Hello Jaime, thank you for your honest and great feedback you gave our property. We hope to host you again on your next return with us. Have a safe and happy trip back home. God Bless

10/10 Excellent

Isaiah

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely will come back soon !
Stayed 3 nights in Apr 2024
Response from JAIME on 25 Apr 2024
Hello Isaiah, thank you for your great and honest comments, we hope to see you again real soon. Have a safe and happy travel back home . God Bless

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service
Roxy at the front desk and above and beyond.
Stayed 3 nights in Apr 2024
Response from JAIME on 19 Apr 2024
Hello Edward, thank you for your great and honest comments on our property. We hope to see you again real soon. Have a safe and happy travel back home. God Bless

4/10 Poor

Robin, Crownsville

Liked: Staff & service
Nice view of thebay
Stayed 1 night in Apr 2024
Response from JAIME on 18 Apr 2024
Hello Robin, thank you always for your business. Have a safe and happy return back home. God Bless

10/10 Excellent

crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The view is great when u get a balcony suite. It is under construction so not all stairways were available but other than that it was good
Stayed 2 nights in Apr 2024
Response from JAIME on 19 Apr 2024
Hello Crystal, thank you for your great and honest review you gave our property. We thank you always for your business and have a safe and happy return home. God Bless

10/10 Excellent

Patty

Liked: Staff & service
Disliked: Amenities
The fishing in the back of the marina is pretty unique also you should post in ur website that your currently under construction that was pretty annoying listing to the workers drill the tile off the floor from the walkway it was very hard to sp
Stayed 3 nights in Apr 2024
Response from JAIME on 19 Apr 2024
Hello Patty, thank you for your great and honest feedback. We apologize for the construction issue, but we will assure you that next time you come here , the property will be much better for you and your family to enjoy. God Bless

2/10 Terrible

VINVAL

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from JAIME on 19 Apr 2024
Hello Vinval, thank you for your honest feedback. We thank you for your business.

6/10 Okay

Regina

Travelled with partner
Liked: Staff & service, amenities
Limited parking
Stayed 2 nights in Apr 2024
Response from JAIME on 19 Apr 2024
Hello Regina, we truly apologize about the parking issues you endured while at your stay with. We will be working on all your honest comments with our office team for immediate review and follow up. Making the property better for your next return with us. God Bless

8/10 Good

Christopher

Liked: Staff & service
Cheep stay- met our needs
Stayed 3 nights in Mar 2024
Response from JAIME on 19 Apr 2024
Hello Christopher, thank you for your great and honest feedback you gave our property. Hope you have a safe and honest return back. home.

8/10 Good

brianna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful view and close to everything
Stayed 3 nights in Mar 2024
Response from JAIME on 19 Apr 2024
Hello Brianna, thank you for your great and honest review you gave our property. God Bless

10/10 Excellent

Luciano

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 3 nights in Mar 2024
Response from JAIME on 19 Apr 2024
Hello Luciano, thank you so much for the great and honest feedback you gave our property.

6/10 Okay

Steve, Harlingen

Disliked: Cleanliness, property conditions & facilities
It was the most affordable option during Holy Week, expensive beyond comprehension since a week later same room will be $100. Old, outdated, dirty, no hot water shower, squeaky beds, empty hand soap dispenser, area near canal was grass barren n dark. Was charged a “convenience” fee of $5 per room but didn’t know of that til check in. Parking spaces were way to close to one another, not much room to pull in or out of. Make sure you pack an armored vest n extra ammo.
Stayed 1 night in Mar 2024
Response from JAIME on 19 Apr 2024
Hello Steve, we truly apologize for any issues you endured while at your stay with us. We will be forwarding all your comments to our office team for immediate review and follow up. God Bless

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice receptionist!
Response from JAIME on 19 Apr 2024
Hello thank you for your great and honest review on our property. God Bless

10/10 Excellent

orlando

Stayed 2 nights in Mar 2024
Response from JAIME on 22 Apr 2024
Hello Orlando, thank you for your great and honest comments on our property. We hope to host you again on your next return with us. Have a safe and happy return home. God Bless

6/10 Okay

Gabriela

Stayed 1 night in Mar 2024
Response from JAIME on 19 Apr 2024
Hello, thank you for your honest feedback. God Bless

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction. I was pulling a trailer, had to leave 7am. I was blocked in to the grass lot where I had to park. Staff was super nice, even carried my bags. A staff
Stayed 1 night in Mar 2024
Response from JAIME on 19 Apr 2024
Hello Tim, thank you for your great and honest comments on our property. We hope to see you again real soon. God Bless

8/10 Good

Elyzabeth, Shenandoah

Travelled with family and small children
Liked: Amenities
No complaints, beautiful marina
Stayed 1 night in Mar 2024
Response from JAIME on 19 Apr 2024
Hello Elyzabeth, thank you for your great and wonderful review you gave our property. Hope to see you again real soon. God Bless

10/10 Excellent

Oscar

Stayed 1 night in Mar 2024
Response from JAIME on 19 Apr 2024
Hello Oscar, thank you for your great and honest feedback on our property. God Bless

2/10 Terrible

Casaundra

Stayed 2 nights in Mar 2024
Response from JAIME on 19 Apr 2024
Hello Casaundra, thank you for your honest review. God Bless

6/10 Okay

Kelli

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from JAIME on 19 Apr 2024
Hello Keli, thank you for your honest comments on our property. God Bless

4/10 Poor

Virgil

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The website had breakfast, but was not offered at the location, and the tub/shower was not in good condition.
Stayed 7 nights in Mar 2024
Response from JAIME on 19 Apr 2024
Hello Virgil, we truly apologize for any issues you endured while at your stay with us. We will be forwarding your comments to our office team for immediate review and follow up. God Bless

10/10 Excellent

Lesly

Stayed 1 night in Mar 2024
Response from JAIME on 19 Apr 2024
Hello Lesly, thank you for your great and honest feedback. We hope to host you again on your next return back with us. God Bless

10/10 Excellent

Daniel

Travelled with group
Disliked: Property conditions & facilities
Nothing crazy just a roof over your head for the night.
Stayed 3 nights in Mar 2024
Response from JAIME on 19 Apr 2024
Hello Daniel, we thank you for the great and wonderful review you gave our property. We hope to see you again real soon. God Bless

6/10 Okay

Domingo

Travelled with partner
Liked: Staff & service
Liked they had bbq pits to use. Didn't like limited parking space. Had to go park across the street from hotel
Stayed 1 night in Mar 2024
Response from JAIME on 19 Apr 2024
Hello Domingo, we truly apologize for any issues you endured while at your stay in our property. We will be forwarding all your comments to our office team for immediate review and follow up. God Bless

6/10 Okay

Nicholas

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from JAIME on 19 Apr 2024
Hello, thank you for your honest comments on our property.

2/10 Terrible

Belinda

Disliked: Cleanliness, staff & service, property conditions & facilities
Last time i will be here no good place
Stayed 1 night in Mar 2024
Response from JAIME on 19 Apr 2024
Hello Belinda, we truly apologize for any issues you endured while at your stay with us. We will be forwarding your comments to our office team for immediate review and follow up.

6/10 Okay

delsi

Travelled with partner
Disliked: Amenities, property conditions & facilities
the staff was polite. For the price it's not bad if you don't mind having people around it smoking marijuana, apparently there are only a few people who live there permanently. There was mold in the bathroom. We used the dryer only one day and it came out smelling like a dog. the location is fine. The staff was really friendly. but there are things to improve...
Stayed 4 nights in Mar 2024
Response from JAIME on 19 Apr 2024
Hello Delsi, we truly apologize for any issues you endured while at your stay with us. We will be forwarding all your comments to our office team for immediate review and follow up.

8/10 Good

Valentina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Valentina,We are thrilled to hear that you had a good stay with us! Your feedback is greatly appreciated, and we hope to welcome you back for another enjoyable experience in the future.

8/10 Good

Winifred, Edinburg

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property needs repairs on the exterior, There were minor faults, eg. No face wash cloths, no ice bucket, gritty floor, but the bed was clean and comfortable, and the price was right.
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Winifred, We appreciate you sharing your feedback with us. Your comments have been noted, and we will look into ways to enhance our guests' experiences. If you have any further concerns, please reach out to our management team directly.

8/10 Good

Dionne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Manager on 20 Feb 2024
Hello Dionne,We appreciate you choosing to stay with us and hope you had a pleasant experience. Please feel free to contact us directly with any feedback to ensure we continue to improve our services.

8/10 Good

gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very reasonable, comfortable, everything we needed
Stayed 6 nights in Feb 2024
Response from Manager on 19 Feb 2024
Hello gary, We are delighted to hear that you found our hotel to be reasonable and comfortable, ensuring you had everything you needed during your stay. Your satisfaction is important to us, and we hope to welcome you back in the future for another enjoyable experience.

2/10 Terrible

Raul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complete disappointment.
Cockoroches in any hotel are NEVER acceptable. You know what else is not acceptable; having a microwave on the floor or rust and leaky shower fixtures. By the way simply gluing so sort of make -shift bucket where the sink is does NOT make it a sink. The only reason i gave this place 1 star is due to it's proximity to the water.
Stayed 2 nights in Feb 2024
Response from Manager on 17 Feb 2024
Hello Raul,We appreciate your feedback and apologize for any inconvenience you experienced. Your comments will be shared with the appropriate departments for further review. Our goal is to provide a comfortable stay for all our guests, and we hope you consider staying with us again for an improved experience.

8/10 Good

George

Liked: Staff & service, property conditions & facilities
No dresser for clothes bathroom could use a makeover
Stayed 4 nights in Feb 2024
Response from Manager on 17 Feb 2024
Hello George,Thank you for sharing your feedback with us. We appreciate your suggestion regarding the need for a dresser in the room and the bathroom makeover. We take guest feedback seriously and will pass it along to our management team for their consideration. We hope to have the opportunity to provide you with a better experience in the future.

6/10 Okay

Perry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs Remodeling
I hope they invest in remodeling this place. My room: hairs all over the place, bed covers had old stains, the rest room tub was patched up, shower rods have some rust, no face towels, ac doesn’t cool well. The parking lot is horrible, I had to park in front of the office because there was no parking available, it’s really tight to maneuver out.
Stayed 1 night in Feb 2024
Response from Manager on 7 Feb 2024
Hello Perry, Thank you for sharing your feedback regarding your recent stay. We appreciate your input and apologize for any inconvenience you experienced. We will take your comments into consideration as we continue to make improvements to our facilities. We encourage you to reach out to our management directly with any concerns regarding your stay. We value your feedback and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Wayland

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 6 Feb 2024
Hello Wayland,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another exceptional stay.

8/10 Good

Dennis W

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice older motel the only problem is parking is an extremely small
Stayed 3 nights in Jan 2024
Response from Manager on 2 Feb 2024
Hello Dennis W,Thank you for staying with us and sharing your feedback. We appreciate your compliments about our motel. We apologize for any inconvenience caused by our limited parking. Our team is always working to optimize our facilities to accommodate all our guests comfortably. We appreciate your understanding and hope to welcome you back in the future.

6/10 Okay

Juan

Stayed 1 night in Jan 2024
Response from Manager on 3 Feb 2024
Hello Juan,We appreciate your recent stay at our hotel. If you have any specific feedback or concerns about your experience, please feel free to reach out to us directly. We value your input and are committed to continuously improving our services. We hope to have the opportunity to serve you again in the future.