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Reviews of Holiday Inn Express Hotel & Suites Wausau, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Wausau, an IHG Hotel
4210 Barbican Ave, Schofield, WI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 316 out of 478 reviews" "
Rating 8 - Good. 123 out of 478 reviews" "
Rating 6 - Okay. 24 out of 478 reviews" "
Rating 4 - Poor. 10 out of 478 reviews" "
Rating 2 - Terrible. 5 out of 478 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Kari

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the paper thin walls, baby crying all night next door, that was then followed up by the strong smell of weed coming from under the adjoining door (yes from the same room as the crying baby), had to olace several towel under door to stop from drifting over - yes we called the front desk they didn't know what to do, and didn't do anything- it was a fine stay. The breakfast was your averagr hotel breakfast. Staff was very nice. Pullout sofa wasn't worst but there is a bar and the mattress is thin.
Stayed 1 night in Apr 2024

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Heidi on 26 Mar 2024
Dear Brooke,We just wanted to say thank you for taking the time to complete a survey on your stay with such high ratings!We're glad to hear that you enjoyed your stay! We hope that you think of us first next time that you're in the area!Sincerely,

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the first time my wife and I stayed at this property and we were VERY impressed! Our room was amazing, the staff was helpful and the location was great. We will definitely stay here again.
Stayed 2 nights in Mar 2024
Response from Heidi on 26 Mar 2024
Dear Rachael,We just wanted to say thank you for taking the time to complete a survey on your stay with such high ratings!We're glad to hear that you were impressed with us! We look forward to you booking with us next time that you're in the area!Sincerely,

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Heidi on 26 Mar 2024
Dear Emily,We just wanted to say thank you for taking the time to complete a survey on your stay with such high ratings! We look forward to you booking with us again next time that you're in the area!Sincerely,

10/10 Excellent

Julianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable and roomy room. Easy fast check in
Stayed 1 night in Mar 2024
Response from Heidi on 24 Mar 2024
Dear Julianne,We just wanted to say thank you for taking the time to complete a survey on your stay with such high ratings! We're glad to hear that the room was comfortable and roomy, and that your check-in process was fast and easy! We hope you think of us first next time you're in the area!Sincerely,

8/10 Good

terrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Heidi on 20 Feb 2024
Thank you for taking the time to complete a survey on your stay! We're glad to hear you enjoyed the room. We hope that you think of us first next time that you're in the area!Sincerely,

4/10 Poor

Jayme

Travelled with family
Liked: Cleanliness, property conditions & facilities
Do not stay at this hotel when the annual ski trip of families from IL attend, but don’t care for their children who run, scream, throw ice, scream in hallways, etc. when the hotel staff say there is nothing they can do because the huge group gives them annual business for 8 years.
Stayed 2 nights in Feb 2024

10/10 Excellent

reggie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay very clean and quiet
Stayed 1 night in Jan 2024
Response from Heidi on 20 Feb 2024
Dear Reggie, We just wanted to say thank you for taking the time to complete a survey on your stay with us! We're glad to hear that you enjoyed you clean & quiet stay! We hope that you think of us first next time that you're in the area!Sincerely,

6/10 Okay

Verified traveller

Travelled with family
Stayed 1 night in Jan 2024

4/10 Poor

Rachael

Stayed 2 nights in Jan 2024

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had Quieter Nights Before
It was terrible. Would never stay here again. If you want sleep, it's probably quieter in a factory. It was like a daycare zoo with hundreds of kids (quite literally) that were allowed to roam free screaming in the hallway banging the doors that were all propped open with the security latch. When kids open those, they don't shut them quietly. All night screaming and banging. Might have been quiet from 4am to 6am. I called front desk. Nothing changed. Shower was full of someone else's hair. Gross. Then after minimal sleep, go down for breakfast at 940am to be told there's nothing to eat because it only runs until 10 and we needed to get their much earlier. The pillows are so weak that when you lay your head down the only thing supporting your head IS THE PILLOW CASE!! Darkening drapes wouldn't close all the way, and so it stayed bright in the room. Worst. Hotel. Stay. Ever. And we travel enough to know what good and bad stays are. This is not a hotel but a kids playground with pool.
Stayed 1 night in Jan 2024

10/10 Excellent

reggie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Heidi on 20 Feb 2024
Dear Reggie, We just wanted to say thank you for taking the time to complete a survey on your stay! We're glad to hear that you enjoyed it! We hope that you think of us first next time that you're in the area!Sincerely,

10/10 Excellent

Bernadeta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice family time, nice service.
Stayed 3 nights in Dec 2023
Response from Heidi on 20 Feb 2024
Dear Bernadeta, We just wanted to say thank you for taking the time to complete a survey on your stay with us! We're glad to hear you enjoyed your family time. We hope that you think of us first next time that you're in the area!

6/10 Okay

Susan

Liked: Staff & service
Disliked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Heidi on 20 Feb 2024
Dear Susan, We just wanted to say thank you for taking the time to complete a survey on your stay with us! We hope that you think of us first next time that you're in the area!Sincerely,

8/10 Good

Kerri

Travelled with family
Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Dec 2023
Response from Heidi on 20 Feb 2024
Dear Kerri, We just wanted to say thank you for taking the time to complete a survey on your stay with us! We're glad to hear that you enjoyed it! We hope that you think of us first next time that you're in the area!Sincerely,

10/10 Excellent

Sara

Travelled with family, Travelled with pets
Stayed 1 night in Dec 2023
Response from Heidi on 20 Feb 2024
Dear Sara, We just wanted to say thank you for taking the time to complete a survey on you stay with us! We're glad to hear that you enjoyed it! We hope that you think of us first next time that you're in the area!Sincerely,

8/10 Good

Bill

Very good appearance, everything clean and well taken care of.
Stayed 2 nights in Nov 2023
Response from Heidi on 29 Nov 2023
Dear Bill, We just want to say thank you for taking the time to complete a survey on your stay with such high ratings! We're glad to hear that you enjoyed your stay! We hope that you think of us first next time that you're in the area!

10/10 Excellent

Bob and Deb

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 2 nights in Nov 2023
Response from Heidi on 21 Nov 2023
Dear Bob and Deb,Thank you for taking the time to complete a survey on your stay with such high ratings! We're glad you enjoyed the staff during your stay! We hope you think of us first next time that you're in the area!

10/10 Excellent

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hot tub jets
It was great. The only down fall I had was the hot tub the jets shot up towards your head, the upper ones the lower ones shot out straight across but any other hot tub I have been in the jets don’t shoot up towards your head very uncomfortable. Had to turn jets off, would have been nice to have a timer switch had to use emergency stop to turn off.
Stayed 2 nights in Oct 2023
Response from Heidi on 1 Nov 2023
Dear Belinda,We just wanted to say thank you for taking the time to complete a survey on your stay with such high ratings!I apologize for the inconvenience with the hot tub jets, thank you for bringing it to our attention. We hope you think of us first next time you're in the area!

10/10 Excellent

Robyn

Stayed 1 night in Oct 2023
Response from Heidi on 20 Nov 2023
Dear Robyn,We just wanted to say thank you for taking the time to complete a survey about your stay with such high ratings! We hope that you think of us first next time that you're in the area!

6/10 Okay

Lindsey

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Heidi on 1 Nov 2023
Dear Lindsey,We just wanted to say thank you for taking the time to complete a survey on your stay. We hope that you think of us next time that you're in the area!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Heidi on 1 Nov 2023
Dear Michele,We just wanted to say thank you for taking the time to complete a survey on your stay with such high ratings! We hope that you think of us first next time that you're in the area!

10/10 Excellent

Phoua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quickest and easiest checking in/out I’ve ever done
Stayed 1 night in Oct 2023
Response from Heidi on 1 Nov 2023
Dear Phoua,We just wanted to say thank you for taking the time to complete a survey on your stay with such high ratings!We hope that you think of us first next time that you're in the area!

6/10 Okay

Alyssa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The family room suites have glass doors for the bedrooms which makes zero sense. We had to put sheets over them just so the TV in the other room wouldn’t keep the kids up.
Stayed 1 night in Oct 2023
Response from Keith on 20 Oct 2023
Thank you for taking the time to fill out the survey. We do hope next time you're in the area that you will think of us again.

10/10 Excellent

Cassandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Keith on 11 Sept 2023
Thank you for taking the time to fill out the survey. We are happy to hear how you enjoyed your stay. Next time you're in the area we do hope you think of us again.

10/10 Excellent

Donna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 3 nights in Sep 2023
Response from Keith on 6 Sept 2023
Thank you for taking the time to fill out the survey. We are happy to hear you enjoyed your stay.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay! Extremely friendly staff,.super clean property. Best Continental breakfast ever!
Stayed 1 night in Sep 2023
Response from Keith on 6 Sept 2023
Thank you for the high markings. We are happy you enjoyed your stay. Next time you're in the area we do hope you think of us again.

8/10 Good

Jodi, Bismarck

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice place. Rooms are clean. Beds very comfy. We stayed in Sunday and parking is pretty empty. Been tracing all day and was tired. Then the room above us has kids running around. If I had not unpacked I would have asked to be moved. I just hope they go to bed early.
Stayed 1 night in Sep 2023
Response from Keith on 4 Sept 2023
Thank you for taking the time to fill out survey. Next time you're in the area we do hope you would think of us again.

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One thing I would suggest is to put families on one floor. We had kids running up and down the hallways both late at night and early in the morning.
Stayed 1 night in Aug 2023
Response from Keith on 28 Aug 2023
Thank you for taking the time to fill out the survey. We are happy to hear that you enjoyed your stay. Next time your in the area we do hope that you think of us again.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Keith on 16 Aug 2023
Thank you for taking the time to fill out the survey. Happy to hear you enjoyed your stay.

10/10 Excellent

Kelly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like that it was very kid/family friendly. Would definitely come back.
Stayed 1 night in Aug 2023
Response from Keith on 16 Aug 2023
Thank you for taking the time to fill out the survey. We always try to make our guest's feel at home. Next time you're in the area we do hope you think of us again.

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Keith on 16 Aug 2023
Thank you for filling out the survey with such high markings. We are happy you enjoyed your stay.

10/10 Excellent

Marcy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every thing was beyond expectations! Top notch!
Extremely clean - walked in the front door to a very clean smelling, bright, and clean hotel. Extremely friendly and helpful - During our overnight stay, we came into contact with 5 different employees. Every single one of them asked how we were, if they could get us anything, or help in any way. They simply took a moment to treat us the way human beings should treat one another - with kindness and authenticity. One employee took a few moments to pick up and hug a little girl who walked toward her looking for attention. The little girl was all smiles. While finishing our breakfast, this particular employee went to each table asking if she could dispose of our finished plates. She said she was happy to do this so we could just relax and enjoy our morning. WHAT!? Am I on another planet. This was AMAZING! Extremely efficient - Our room was ready way ahead of schedule. We were heading to a wedding and they made sure to let us check in so we could get to the venue on time. Delicious Breakfast - A great variety, healthy options, sweets, and multiple drink options. Respectful - They want to make sure their guests get rest, but can have fun, too. They reminded a large group that quiet hours were at 10pm, but they could head to the pool to continue their conversation and hang-out. I totally respect that! Not everyone in the hotel is a night owl and needs rest for whatever their next day brings. So appreciated that!
Stayed 1 night in Aug 2023
Response from Keith on 14 Aug 2023
Thank you for taking the time to write a review. We are happy to hear how you enjoyed your stay. Next time your in the area we do hope that you consider us again.

10/10 Excellent

Cee

Stayed 1 night in Aug 2023
Response from Keith on 2 Sept 2023
Thank you for taking the time to fill out the survey with such high markings. We are happy you enjoyed your stay. Next time you are in the area hopefully you will think of us again.

10/10 Excellent

Rosemary

Stayed 1 night in Aug 2023
Response from Keith on 14 Aug 2023
Thank you for filling out the survey. We are happy you enjoyed your stay. Next time you are in the area we do hope you will think of us again.

10/10 Excellent

Kristine

Stayed 1 night in Aug 2023
Response from Keith on 28 Aug 2023
Thank you for the high markings. Glad you enjoyed your stay. Next time your in the area we do hope you think of us again.

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Clean. Great breakfast. Nice pool
Stayed 1 night in Jul 2023
Response from Keith on 3 Aug 2023
Thank you for taking the time to fill out the survey. We are happy to hear that you enjoyed your stay. Next time you're in the area we do hope that you will think of us again.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Keith on 27 Jul 2023
Thank you for taking the time to fill out the survey. We are happy to hear you enjoyed your stay. Next time your in the area we do hope that you will again think of us.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay in the suite
Stayed 1 night in Jul 2023
Response from Keith on 5 Jul 2023
Thank you for taking the time to fill out the survey. We are very happy to hear how much you enjoyed your stay. We do hope next time you're in the area that you will again think of us.

10/10 Excellent

Alyssa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
The staff at this hotel was fantastic. Super friendly and helpful right away when you check in. Our room was very clean, bed was comfortable, AC worked (which is important on a 90-degree day!). The hotel, as a whole, felt very new, fresh, and updated. Continental breakfast was great too. Again, the staff was wonderful here - walking around making sure everyone had what they needed, making sure the food supply never ran out, etc. There is a pool; though I can’t speak to it because I didn’t get a chance to use it. Highly recommend if you’re looking for a place to stay in the area!
Stayed 1 night in Jun 2023
Response from Keith on 1 Jul 2023
Thank you for taking the time to fill out the survey. We are happy to hear that you enjoyed your stay. Next time your in the area we do hope that you will think of us again.

10/10 Excellent

Christine

Stayed 1 night in Jun 2023
Response from Keith on 20 Jul 2023
Dear ChristineThank you for taking the time to fill out this survey with such high markings. We do hope next time your in the area you again think of us.

10/10 Excellent

Tammy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were very good. The gal working in the dining area both mornings, sorry, I didn’t catch her name, is the best! She was kind, friendly, funny and engaging.
Stayed 2 nights in Jun 2023
Response from Keith on 27 Jun 2023
Thank you for taking the time to fill out the survey. We are happy to hear how much you enjoyed the breakfast. Next time your in the area we do hope that you will again think of us.

10/10 Excellent

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Keith on 27 Jun 2023
Thank you for taking the time to fill out the survey with such high markings. We do hope you will think of us first next time your visiting the area.

10/10 Excellent

Alfred

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Keith on 25 Jun 2023
Thank you for the high marking from you recent stay. We are so happy you enjoyed your stay. Next time you're in the area we do hope that you will think of us first.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The facility was nice and clean. Front desk person was competent and friendly, as was the breakfast room attendant.
Stayed 1 night in Jun 2023
Response from Keith on 17 Jun 2023
Thank you for taking the time to tell us about your stay. We are happy to hear that you enjoyed the staff. We do take pride in making our guest feel at home. Next time your in the area we do hope that you will think of us first.

10/10 Excellent

Thomas, Beaver Dam

Liked: Cleanliness, staff & service, property conditions & facilities
I like the size of the room. I like the decor.
Stayed 1 night in Jun 2023
Response from Keith on 13 Jun 2023
Thank you for taking the time to fill out the survey with such high markings. We are glad you enjoyed the decor.Next time you're in the area we do hope you think of us first.

8/10 Good

Kurt

Stayed 2 nights in Jun 2023
Response from Keith on 13 Jun 2023
Thank you for taking the time to survey. Next time your in the area we do hope you think of us again.

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean room, friendly staff, hot showers, pool open until midnight.
Stayed 2 nights in Jun 2023
Response from Keith on 7 Jun 2023
We are happy to hear how you enjoyed your stay at the Holiday Inn Express. Thank you for taking the time to fill out the survey. We do hope that next time your in town you will again think of us.

10/10 Excellent

Dan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Keith on 2 Jun 2023
Thank you for taking the time to fill out the survey. We are happy you enjoyed your stay.

10/10 Excellent

Amy

Stayed 3 nights in May 2023
Response from Keith on 21 Jun 2023
Glad to hear you enjoyed your stay. Hope you think of us next time your in the area