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Reviews of Comfort Inn

2.5 out of 5
Comfort Inn
4404 I-75 Bus. Spur, Sault Ste. Marie, MI

Reviews

7.8

Good

Rating 10 - Excellent. 222 out of 653 reviews" "
Rating 8 - Good. 218 out of 653 reviews" "
Rating 6 - Okay. 121 out of 653 reviews" "
Rating 4 - Poor. 60 out of 653 reviews" "
Rating 2 - Terrible. 32 out of 653 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Constant noise from room above.
Stayed 1 night in May 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Constant pounding on the floor from the room above. Had the front desk check this out twice. Finally became quiet after 2nd visit from front desk.
Stayed 1 night in May 2024

8/10 Good

Brian

Liked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i was staying here for approx 1 1/2 weeks. i wanted to give a shout to Randi and Kit!! They went above and beyond with me. i had some issues with my booking. i kept adding a dew days to it nd they worked it with there existing bookings to make it seemless and im sure it was quite a headache!! thank u ladies!!!
Stayed 6 nights in May 2024

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub not working One bug found in bathroom
Stayed 1 night in May 2024

6/10 Okay

Ethan

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Marletta

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in May 2024

6/10 Okay

Roger

Large pothole at driveway entrance Bubbler not working in hot tub
Stayed 2 nights in Apr 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Dusan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Тоо noisy
Stayed 1 night in Apr 2024

10/10 Excellent

Ginger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool is not very deep and gas s lot of shollow areas. Great for children. The hot tub is a very good size and very close to pool. The equipment in the gym is limited. Breakfast had a lot if options-including eggs and sausage.
Stayed 1 night in Apr 2024

6/10 Okay

Lyndsay

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms are ok.. my shade on the over head light was hanging down.. the beds amd pillows are comfy and staff is exceptionally friendly.. although the hot tub was not working and it was absolutely filthy eeww this was a huge letdown as it was a deciding factor in our stay here..
Stayed 1 night in Mar 2024

10/10 Excellent

Billy

Stayed 1 night in Mar 2024

10/10 Excellent

Chloe

Liked: Staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was so easy and clerk was so nice and knowledgable of the hotel and the area.
Stayed 2 nights in Mar 2024

10/10 Excellent

Murray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property for the price point.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking lot has a couple big potholess. Other than thst the hotel is great. Amazing staff, nice pool and hottub (does have weak jets.) Rooms are clean and in great shape.
Stayed 1 night in Dec 2023
Response from Sheila Mendoskin on 14 Feb 2024
Robert - Thank you for taking the time to review your stay at Comfort Inn - Sault Ste. Marie, Michigan. We are so glad you enjoyed your stay with us. I am glad you found the staff to be amazing and the rooms to be clean. I am in the process of trying to get the pot holes filled. They need to go.

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close off exit w/o traffic noise, everything close by or within a 5 min drive
Stayed 2 nights in Dec 2023
Response from Sheila Mendoskin on 14 Feb 2024
Sue - Thank you for taking the time to review your stay at Comfort Inn - Sault Ste. Marie, Michigan. We are so pleased to hear you enjoyed your stay with us and look forward to hosting you in the future.

8/10 Good

Erick

Stayed 3 nights in Dec 2023
Response from Sheila Mendoskin on 14 Feb 2024
Erick - Thank you for taking the time to review your stay at Comfort Inn Sault Ste. Marie, Michigan. We are glad to hear you enjoyed your stay.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Sheila Mendoskin on 14 Feb 2024
Jennifer - Thank you for taking the time to review your stay at Comfort Inn - Sault Ste. Marie, Michigan. We are so glad to hear you enjoyed your stay with us.

10/10 Excellent

Nancy

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great place to stay!
Stayed 2 nights in Dec 2023

6/10 Okay

Bryan

Liked: Staff & service
Stayed 2 nights in Dec 2023

6/10 Okay

Barbara

Liked: Cleanliness, amenities
The room door required repair. The kitchen staff was unapproachable and unfriendly.
Stayed 2 nights in Dec 2023

6/10 Okay

Jeff

Stayed 2 nights in Nov 2023

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a clean, quiet stay!!
Stayed 1 night in Nov 2023

10/10 Excellent

Tessa

Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient Place to Stay
The is a great hotel. Loved the convenience of having Applebee's right next store for dinner and drinks. Very comfy beds and overall, a great room for the value. We will stay here again next time we are in town!!!
Stayed 1 night in Oct 2023

8/10 Good

Nicholas

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Oct 2023

2/10 Terrible

alethea

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't ever stay here! While we were gone for the day, housekeeping went thru all our belongings. Stole items from us. When we complained all we got was " the manager is gone she'll call you. 1 week later after calling the hotel every day, I still haven't talked with a manager!
Stayed 3 nights in Oct 2023

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Dannielle

Stayed 1 night in Sep 2023

6/10 Okay

Barbara

Travelled with partner
Place was older and used-bkfast staff was busy on her phone when things needed restocked and when finally noticed responded with that is all there is. Bkfast was minimal. Bathroom tiny
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpeting in hallway needed replacing. Side door of property did not lock. Trash receptacle outside side door was almost overflowing.
Stayed 1 night in Oct 2023

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Floor above me creak every time somebody walked in the room up there, and it was not quiet was a very loud creak. And I could hear the woman next-door coughing. This is not a well soundproofed hotel.
Stayed 1 night in Oct 2023

6/10 Okay

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The breakfast was almost the same each day. They do have a hot breakfast. The most difficult for me, I am a short lady and the beds are extra high. Even with a stool provided by the hotel, it was awkward to get into bed.
Stayed 4 nights in Sep 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Staff & service, room comfort
ok but kind of scetchy . like whhhhaattt
Hotel wasn't to bad it is in the middle of a renovation that looks like its on going . Exposed wires hanging a few places . Felt kinda iffy . Front desk came to my room at like 11pm asking who booke dmy room and what my name was when SHE was the 1 who we checked in with when we arrived .
Stayed 1 night in Sep 2023

2/10 Terrible

Adam

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn’t recommend
The building needs significant repairs and a thorough cleaning. Our room lacked hot water for most of our two night stay and the electrical outlets were overloaded, causing the fridge to lose power in the first night and all our food for the next two days had to be thrown in the trash. The hotel staff kept offering to move us to a room with fewer beds (which didn’t accommodate our family) but didn’t offer any other compensation.
Stayed 2 nights in Sep 2023

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Fair price good breakfast and friendly staff. Clean and good location. Didn't go to the pool or yard area. The bed was horribly uncomfortable but still a 5 star experience. Went to the falls(less than an hour) highly recommended
Stayed 3 nights in Sep 2023
Response from Sheila on 10 Sept 2023
Eric Thank you for taking the time to review your recent stay at Comfort Inn Sault Ste. Marie, MI. We are glad you enjoyed your stay and found the staff to be friendly and breakfast was good. I will be sure to share your feedback with the staff. I will look into your issue you had with your bed being uncomfortable, I apologize for that.

10/10 Excellent

Marc

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Poor room service
Biggest issue we had was no shower curtain, little soap and toilet paper. Also asked for extra towels since I had to use a few extra to wipe the floor due to no shower curtain. I told the front desk we were in need of all those and he made a note of it only to get back to our room with nothing taken care of.
Stayed 2 nights in Aug 2023
Response from Sheila Mendoskin on 23 Sept 2023
Anonymous On behalf of the entire team, I would like to apologize for failing to exceed your expectations. I will be addressing the issues you experienced. If that ever happens again anywhere, you could always call the front desk and I am sure they would be happy to assist you.

2/10 Terrible

Charlie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Stacey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sheila on 10 Sept 2023
Stacey - Thank you for taking the time to review your recent stay at Comfort Inn Sault Ste. Marie, Michigan. We are glad to hear you enjoyed your stay.

6/10 Okay

Dana

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Big safety hazard! Our room lock did not lock properly you could push the door open without the key card while the door was supposedly closed shut and automatically locked.
Stayed 2 nights in Aug 2023

6/10 Okay

Patricia

Liked: Staff & service, property conditions & facilities, room comfort
Great staff, the building itself could be upgraded. To get to the elevator you had to go to the other side of the building not very easy accessible
Stayed 2 nights in Aug 2023
Response from Sheila Mendoskin on 23 Sept 2023
Patricia Thank you for taking the time to review your recent stay at Comfort Inn Sault Ste. Marie, MI.

2/10 Terrible

Richard

Stayed 3 nights in Aug 2023
Response from Sheila on 23 Sept 2023
Richard Thank you

4/10 Poor

Lisa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My room was not cleaned and the common areas were very dirty. When we arrived there was a sign saying the pool was closed and it remained closed for our entire stay. I would not stay here again.
Stayed 3 nights in Aug 2023
Response from Sheila Mendoskin on 20 Aug 2023
Lisa Thank you for taking the time to review your recent stay at Comfort Inn Sault Ste. Marie, Michigan. On behalf of the entire team I would like to apologize for failing to exceed your expectations with the cleanliness of the room, I will be looking into this issue directly.

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness
This was an older property, but our room was clean and comfortable. Front desk staff was not very friendly. Near an Applebee’s which was a good, walkable dinner option.
Stayed 1 night in Aug 2023
Response from Sheila on 10 Sept 2023
Brenda Thank you for the time to review your stay at Comfort Inn Sault Ste. Marie, Michigan. On behalf of the entire team, I would like to apologize that the front desk staff was not friendly. I will be looking into this issue.

6/10 Okay

Brenda

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I reserved a suite and got a regular room. Nothing was done to compensate me for that.
Stayed 1 night in Aug 2023
Response from Sheila on 10 Sept 2023
Brenda - Thank you for taking the time to review your recent stay at Comfort Inn Sault Ste. Marie, Michigan. The room that you booked online was the room type you received. The front desk staffed did offer to upgrade you to a larger suite since that is what you thought you had booked but you declined.

4/10 Poor

Hanna Lauren

Disliked: Cleanliness, property conditions & facilities
Entire first floor reeked of pot smoke, pool was broken
Stayed 2 nights in Aug 2023
Response from Sheila Mendoskin on 20 Aug 2023
Thank you for taking the time to write a review of your recent stay. We appreciate and value your feedback.