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Reviews of Motel 6 Ruidoso, NM

2 out of 5
Motel 6 Ruidoso, NM
412 Highway 70, Ruidoso, NM

Reviews

5.6
Rating 10 - Excellent. 152 out of 1000 reviews" "
Rating 8 - Good. 182 out of 1000 reviews" "
Rating 6 - Okay. 187 out of 1000 reviews" "
Rating 4 - Poor. 173 out of 1000 reviews" "
Rating 2 - Terrible. 306 out of 1000 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.0/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was alright. Only thing is housekeeping may be a bit loud in the morning way before check out time
Stayed 1 night in Mar 2024
Response from Nancy Y. on 2 Apr 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Brian

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience booked online for one room two beds got to the hotel location at 5 o’clock. Check-in was supposed to be at three the room was not cleaned. Had to go back. They moved me to another room which was clean. But half the light didn’t work bathroom light did it work Tile was cracked in bathroom sink was broken and leaking had to go down multiple times to get these repairs done they would not answer their phones. The pool was extremely hot. Almost hot tub temperatures beds were extremely uncomfortable and noisy.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 25 Mar 2024
Hi Brian,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

2/10 Terrible

Gregorio

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty microwave sink broke doors dirty bed very old
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 18 Mar 2024
Hi Gregorio,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie#Team6

2/10 Terrible

Ronda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It looked like it was being worked on. Trash all over the back property. Ice machine barely put out any ice. Room extremely small and no cabinet space!!
Stayed 2 nights in Mar 2024
Response from Brand Experience Team on 18 Mar 2024
Hi Ronda, We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Natalie #Team6

4/10 Poor

Gonzales

Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting
Stayed 1 night in Mar 2024
Response from Brand Experience Team on 11 Mar 2024
Hi Gonzales,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

4/10 Poor

RUBEN

Liked: Staff & service
Disliked: Property conditions & facilities
Average
Stayed 1 night in Feb 2024
Response from Nancy Y. on 5 Mar 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

David

Travelled with partner
Disliked: Amenities, property conditions & facilities
For starters, the hot tub was closed and when we booked the room, that information was not given to us. A few times during the night, our room got the worst scent of marijuana from neighboring rooms I'd assume. One of the light fixtures was cracked. the toilet paper holder was nearly broken off, just barely hanging on the wall. the sink was chipped in multiple places. the toilet would make a roaring noise when it was flushed. The beds were not properly furnished, there wasn't a blanket and the two small pillows were lumpy and somewhat uncomfortable. Will not be staying here again.
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi David,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

2/10 Terrible

Gabriela

Disliked: Cleanliness, staff & service, property conditions & facilities
It was an unpleasant experience. Customer service was poor on arrival, room size was small, walls were paper thin and noise level was high, bed was brick hard and uncomfortable, comforter/blanket was bedsheet thin, booked a non- smoking room and smelled like a smoking room, bad smell in hallways and overall hotel condition is poor. We left a few hours after checking in cutting our losses. Spent $240 at this place and highly unlikely to book a room here again. Spent
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Gabriela,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

2/10 Terrible

julie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed sheets had stains, floor wasn't swept hallway wasn't vacuumed needs upgrades terribly
Stayed 1 night in Feb 2024
Response from Brand Experience Team on 27 Feb 2024
Hi Traveler,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

6/10 Okay

Mayra

Stayed 1 night in Dec 2023
Response from Customer Care Team on 10 Jan 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Care Team on 4 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terrible

javier

Disliked: Cleanliness, staff & service, property conditions & facilities
My stay was terrible. I encountered bed bugs. I was in a room next to the exit door and it was noisy , noisy, noisy, 24/7. Will never stay there again.? Will not recommend.
Stayed 1 night in Dec 2023

2/10 Terrible

Samuel

Stayed 3 nights in Dec 2023
Response from Customer Care Team on 4 Jan 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Pablo

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Not so clean and needs repairs
The service at the front desk was very nice, they were polite and allowed us to check in a bit early. The hallway carpet is very dirty. The room was clean with sheets and towels. The bathroom was in very bad condition. The molding had fallen off from under the sink and had a hole in the wall. The floor had parts removed from the linoleum.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi PabloThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

2/10 Terrible

Everett, Aubrey

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on 1 Feb 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Jesus

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever.. A nightmare
Terrible would not recomend it nor will never staybthere again. The entire inside of the hotel was dirty starting with a dirty elevator and hallways, the room was old and the bed size where not as promised, it promised breakfast but it only had a broken down juice machine, the pool waste dirty and promised to have a hot tub but it was closed with 4x4's. Entire room was outdated, tv was a small, carpet was dirty, bathroom was dirty and broken and there was paint stains all over the furniture as it was being painted and not completed the job. PS. WILL NEVER STAY THERE AND WILL NOT RECOMEND IT DONT WASTE YOUR MONEY AS IS FALSELY ADVERTISE WILL OLD PICTURES OF THE HITEL THAT USED TO BE.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi Jesus,We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Lilith#Team6

4/10 Poor

Steven

Disliked: Property conditions & facilities, room comfort
Not again
Dirty everywhere smelt like someone just smoke in the room before we opened the door to the room!
Stayed 1 night in Dec 2023
Response from Nancy Y. on 2 Jan 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

2/10 Terrible

James

Stayed 1 night in Dec 2023
Response from Customer Care Team on 11 Jan 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Daniel

Stayed 1 night in Oct 2023
Response from Customer Care Team on 15 Dec 2023
Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

6/10 Okay

Richard

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty in hall ways no coffee in the morning
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 7 Dec 2023
Hi RichardThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

4/10 Poor

Rosalia

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 6 Dec 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross
One of the most disgusting places I’ve stayed in
Stayed 1 night in Nov 2023
Response from Nancy Y. on 28 Nov 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

edward

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Meet our needs
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi Edward,Thank you for positively rating your stay!!Lilith#Team6

6/10 Okay

Jose Luis

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Needs lots of attention
Needs a lot of attention all over, bed was not comfortable plus sheets looked dirty. Will not stay here again
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi Jose LuisThanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

4/10 Poor

Robert

Business traveller
Liked: Cleanliness, staff & service
I chose this stay because I enjoy the use of a hot tub, well that has been closed for sometime it looked like but not in the pictures.. and no coffee maker in the room or available in the hotel was a definite shocker.
Stayed 5 nights in Nov 2023
Response from Brand Experience Team on 20 Nov 2023
Hi Robert,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Ashley

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was by far the worst hotel I’ve ever stayed at. The beds were absolutely uncomfortable they didn’t have blankets. The motel was so run down and dirty. Service was terrible.
Stayed 1 night in Nov 2023
Response from Brand Experience Team on 13 Nov 2023
Hi Ashley,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Albert

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lady at the front desk was couteous and friendly. We ended up leaving the hotel and took the loss as i could mot get a refund, as the conditions were terrible. Floors full of hair, old outdated sheets and pillows and the restroom ais in dire need of remodel.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 6 Nov 2023
We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Nancy Y.#Team6

2/10 Terrible

Enedina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place was dirty. The elevator smelled like smoke and the halls and smelled like Marijuana. They didn’t have coffee because they said their coffee pot broke about a month ago. I wouldn't recommend this place at all. According to the local people its a nasty motel
Stayed 1 night in Oct 2023
Response from Nancy Y. on 6 Nov 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

6/10 Okay

stevie

Liked: Staff & service
Only Motel 6 I’ve stayed at to not offer coffee… even though they have a photo hanging in their lobby showing free coffee. Shower was moldy and leaking all of the floor which all the flooring was popping up from. The woman working at the front desk was very nice. The hotel double charged us because they said they never received money from Hotels.com which was not true so now I’m having to fight with them to get a refund. Not great.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 6 Nov 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Lucio Tellez

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Customer Care Team on 24 Oct 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

2/10 Terrible

Julieta

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terribly Disgusting
Lobby was very very dirty luggage cart was very dirty there was roaches in bathroom in the room sheets were stained towels were beyond dingy walls in all the room were stained the the filter for the ac was terribly disgusting no fire alarm in room can go on and on will never stay there again and certainly never recommend !!
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 24 Oct 2023
Hi Julieta,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Niki

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not what I paid for. Floor coming up in the bathroom. Side table coming loose from the wall. Mold in the shower and wall and a/c unit.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 24 Oct 2023
Hi Niki,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Susan

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on 19 Oct 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Christopher

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our room smelled like smoke, did not have any hangers for the closet, minimal toiletries.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on 24 Oct 2023
Hi Christopher,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Please Renovate Wonderful location.
We had boogers on pillow case. Comforter was stained with something like ink. I got extra blankets and they were old and itchy. Beds were hard. Very run down. Front entry way chair shredded needed to trashed. Hotel run down needs a renovation.
Stayed 1 night in Oct 2023
Response from Nancy Y. on 17 Oct 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

4/10 Poor

Manuel

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
To much noise
Stayed 1 night in Oct 2023
Response from Nancy Y. on 17 Oct 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Mauricio

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Oct 2023
Response from Nancy Y. on 17 Oct 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Jacobo

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Customer Care Team on 12 Oct 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Chelsy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Customer Care Team on 5 Oct 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Lucinda

Disliked: Room comfort
Stayed 1 night in Sep 2023
Response from Customer Care Team on 4 Oct 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Rudy R.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LOVED & VERY MUCH ENJOYED THE MOST BEAUTIFUL & SPECTACULAR SCENERY OF AREA BUT I ONLY WOULD HAVED ONLY HAD MORE TIME 🤔🙂🙄
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 6 Oct 2023
Hi Rudy,We're thankful you had a wonderful experience during your recent stay with us, and we appreciate your feedback! We are committed to providing exceptional service to all our guests, and we are glad we met your expectations. We hope to have the opportunity to serve you again in the future for all your lodging needs. Thank you for choosing us!Lilith#Team6

2/10 Terrible

Jorge

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
TV did not work and had to ask staff and it took almost an hour and a half to make it work only with local channels. The remote did not work and had to go to front desk at least 4 times until the person came and help with different remotes. Did not had any cable channels after. Just local channels The place was not very clean. I had reserved a standard room and was given a handicapped room because that's all that was available. Will not go back to this motel.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 6 Oct 2023
Hi Jorge,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

6/10 Okay

Erick

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Customer Care Team on 27 Sept 2023
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Stephanie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Staff was very friendly. Very out dated facility. No air dryer in room No iron or iron boards available Limited soap , no shampoo or conditioner in room . Should be explained when booking to bring your own . Beds were very stiff Towels, sheets and bedding thin and old
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on 28 Sept 2023
Hi Stephanie, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

2/10 Terrible

Liliana

The room was extremely dirty the sheets were dirty horrible place..
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 28 Sept 2023
Hi Liliana,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

6/10 Okay

Christy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Please repair room 216.
I stay there usually just one night at a time of the years. And this stay, (Rm 216) the room was clean and quiet but, in need of maintenance. The toilet ran all night had to giggle the handle after every use. The sink was so worn out, it needs replaced bad! Nasty to look at.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 28 Sept 2023
Hi Christy,Thank you for providing feedback. Your experience is important to us, and we hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

8/10 Good

carl

Liked: Cleanliness, staff & service
needs a little work
Rooms need some upgrading and the bed was hard. The outside lights were unable to be blocked by the curtain so it was as bright as middle of the day all night long
Stayed 1 night in Sep 2023
Response from Brand Experience Team on 28 Sept 2023
Hi Traveler,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

4/10 Poor

Lucinda

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Care Team on 26 Sept 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Priscilla

Stayed 1 night in Sep 2023
Response from Customer Care Team on 12 Oct 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

2/10 Terrible

Scott

Disliked: Cleanliness, amenities, property conditions & facilities
This motel is one of those owned by someone who comes from a place that tolerates rubbish. This motel is horribly run down, badly in need of maintenance. So bad, I even took a bunch of photos to share. Other than the structure and bed linens being completely worn out I would have three words to describe this place Filthy, filthy, filthy!!! Clever how they have a nice coat of paint on the exterior of th building but haven’t cleaned the interior at all Sad, I think I’ll be reporting this dump to the health authorities
Stayed 2 nights in Sep 2023
Response from Nancy Y. on 22 Sept 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6