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There was nothing wrong with the property. I didn't check in. I had filtered on pet friendly and they are not.
I had to find another place to stay.
I will not be using Expedia again.
Good location. Nice hotel. Easy check in, although my key didn’t work, so the front desk clerk redid the card and came upstairs with me.
MILES
Stayed 1 night in Apr 2024
6/10 Okay
Renee
27 Apr 2024
Renee
Stayed 1 night in Apr 2024
4/10 Poor
James
Travelled with family
27 Apr 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
The clerk at the front desk when we checked in was very unhelpful and difficult to ask questions to. He did not seem like he wanted to be there nor wanted us there. The man there the next morning was much friendly. The hotel was fine, but only just fine. Of my 10 days on the road during this trip this hotel was easily my worst experience.
The room was "clean" (I had to make an emergency hotel book-in due to another hotel chain's dirtiness/disgusting room situation). We had a quiet, pleasant stay. Staff was awesome! Ty Roswell Comfort Suites!
Very nice hotel with good breakfast and comfortable beds.
John
Stayed 1 night in Apr 2024
6/10 Okay
Tina
Travelled with family
13 Apr 2024
We were only passing through on our way home from vacation.
The room was nice. It was a quiet area. There are a lot of restaurants that are close.
The only problem was the large roach on our shower curtain the morning we were leaving.
spacious room, well appointed. Lots of plugs for computers and phones. The shower was really nice soft water. Hot breakfast choices with scrambled eggs, sausage and waffles. Right across the street from Texas Roadhouse for dinner!
Patricia
Stayed 1 night in Apr 2024
10/10 Excellent
David
8 Apr 2024
Liked: Cleanliness, staff & service
David
Stayed 1 night in Apr 2024
6/10 Okay
Ashley
Travelled with family and small children
7 Apr 2024
Disliked: Cleanliness
It didn’t feel very clean in our room. There was blood on our bedspread and the bathroom didn’t look like it had been cleaned in a long time.
Walls are thin. You can hear people walking in the hallways. Rooms are nicely decorated. Blackout curtains do not pull shut. Pool and hot tubs are in Nice condition.
Don
Stayed 1 night in Apr 2024
6/10 Okay
Enrique
Travelled with family
4 Apr 2024
Liked: Amenities
Disliked: Cleanliness
The room was spacious and comfortable, unfortunately the bathrooms were pretty nasty, the shower was rusted and the shower head had grime and I didn’t even want to use it. The room had dust especially by the air conditioning unit.
They were supposed to provide housekeeping services every 3 days. I stayed there 2 weeks and got it once. Passed the maids in the hall and saw all of them on instagram and not working. Also the tub was rusty and with a 3 man crew of workers the garbage piled up. Pretty bad customer service and seemed run down. I don’t recommend. Go across the street to Hampton
Joe
Stayed 9 nights in Mar 2024
10/10 Excellent
Anthony
Business traveller, Travelled with partner
31 Mar 2024
The breakfast server was kinda rude wouldn’t let us make waffle we were 10 min till closing , Very rude only stayed due to the breakfast ,
Anthony
Stayed 1 night in Mar 2024
6/10 Okay
Antionette
Travelled with family, Travelled with family and small children, Travelled with partner
30 Mar 2024
Disliked: Staff & service
When we got there the man who helped us in front was very rude. But leaving the new person up front was very nice. No towels at pool. Some of the towels in our room were dirty shower was rusty
Travelled with family and small children, Travelled with pets
18 Mar 2024
Disliked: Amenities
The expedia filter listed this property as pet friendly. I reserved a room, only to find that we couldn't check in because it was not pet friendly, and lost the money associated with the reservation. Your customer service declined a refund of our money for a room we could not use.
We stayed at this property in Roswell overnight on our way to our vacation destination. We booked a suite with two queen beds. We are a family of 5, so the sofa was nice to have as another spot to sleep. Checkin was easy and fast. The beds were comfortable. The rooms were clean. The bathrooms were clean. The free breakfast was lacking.