2/10 Terrible
Barbara
30 Apr 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I booked this hotel as if literally around the block from my son's dorm. I was aware they were doing construction as well and I was fine with that. As I have been in the hotel industry for over 20 years and work during numerous hotel remodels. NEVER have I had construction workers walking floors where guest were staying. This is insane, and made me very uncomfortable and felt unsafe as I was traveling alone. But wait it actually gets worse, I mean horrific actually. I struggled to sleep planned on sleeping in before I had to drive 8 hours to New York. I wake up to loud voices and walking on the roof at 9:00 am. I know there's construction going on so I roll over and try to ignore it. I can't seem to ignore it bc it sounds as though there standing outside my bedroom window on the 9th floor..... that's crazy, but is it?!?! NO bc 2 men are standing on scaffolding outside my bedroom window at 9:28am, are u kidding me.
I get up go down to the front desk to speak with the FOM. Who said there's to be no construction as it's graduation weekend and management was told no work. She claims she's going to tell the chief engineer to have it stopped. She asked what I would like done, um the men outside my room gone and do what is right before I reach out to corp. She was like I'll make sure to take of this for you. Well she comped a few items from the gift shop. That is inexcusable!!! I was exhausted and was so uncomfortable. At 11 am both men still outside my room window. Despicable
Barbara
Stayed 1 night in Apr 2024