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Reviews of Wayfinder Newport

4 out of 5
Wayfinder Newport
151 Admiral Kalbfus Road, Newport, RI

Reviews

7.8

Good

Rating 10 - Excellent. 230 out of 551 reviews" "
Rating 8 - Good. 151 out of 551 reviews" "
Rating 6 - Okay. 82 out of 551 reviews" "
Rating 4 - Poor. 56 out of 551 reviews" "
Rating 2 - Terrible. 32 out of 551 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean Quiet Accessible
Stayed 1 night in May 2024

2/10 Terrible

Margaux

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We picked the hotel because it was good price within our budget. When we arrived it was a ghost place with the construction workers. We looked around for 20minutes before finding “the lobby” which consist of one small counter in the staircase. The hostess was really nice and friendly. The room was spacious enough and nicely designed. However, the thermostat wasn’t working and the AC was blasting (blocked on 69 degrees). It wasn’t really cleaned under the trash there was a lot of sand, and dust. We asked the lady at the “front desk” to have someone looked after those details. We came back later that night and nothing happened… very unfortunate. The second day, no cleaning happened nor refinished in paper and so on. When we checked out we asked the “front desk” to leave our bag for few hours and the “gentleman” refuses as for excuse that the hotel was fully booked that same day and there was no luggage room to store it. Cherry on the cake.. That was very bad customer experience. Not a recommended hotel!
Stayed 2 nights in May 2024

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Felicia Hicks, Front Office Manager on 4 May 2024
Hi Jenn, Thank you for your great feedback. We hope to have the opportunity to welcome you back in the near future.

6/10 Okay

Karen

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
While the staff is great and helpful and super friendly. The facility is not at its best. I understand that that the hotel is under renovation, however we have had problems with the room keys everyday and it I believe the place is under staffed at times
Stayed 3 nights in Apr 2024
Response from Felicia Hicks, Front Office Manager on 2 May 2024
Hi Karen, Thank you for your feedback. We do apologize for the inconvenience and hope this does not deter future stays as continue to work on these ongoing issues.

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Felicia Hicks, Front Office Manager on 2 May 2024
Hi Tatiana, Thank you for your feedback. We do hope to have the opportunity to welcome you back in the near future.

4/10 Poor

Alexis

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was dirty. The walls, rug and some furniture were all heavily stained. The toilet/shower area was very dirty and the bathroom sink was visibly attempted to be cleaned, but with what must have been dirty cleaning tools. Additionally, the fridge kept things barely lower than room temperature, the coffee machine was broken, and the door - despite being locked - jangled far too much for comfort. Since I only was staying one night and it would have been too expensive to switch hotels last minute, I stuck it out, but will not be returning. Despite these conditions, the front desk staff was very nice.
Stayed 1 night in Apr 2024
Response from Felicia Hicks, Front Office Manager on 3 May 2024
Hi Alexis, Thank you for your feedback. We truly apologize about your experience. Thank you for bringing this to our attention as we will be implementing more changes.

8/10 Good

Morgan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A couple of girlfriends and I stayed at the Wayfinder for a long girls weekend in Newport. The hotel was unfortunately under construction so we did not get to see the hotel at its full potential but it was still a great stay. The hotel manager was fantastic and very helpful with everything we needed. The hotel isn’t necessarily walkable to downtown Newport but it was a quick 5 minute drive. My friends and I all agreed we would stay at the Wayfinder again but once the remodel is complete.
Stayed 5 nights in Mar 2024
Response from Felicia Hicks, Front Office Manager on 25 Apr 2024
Hi Morgan, Thank you so much for your great feedback. We are very excited and looking forward to welcoming you back once the full remodel is completed and we are able to offer more amenities.

6/10 Okay

Lauren

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from Felicia Hicks, Front Office Manager on 2 May 2024
Hi Lauren, Thank you for your feedback. We hope to have the opportunity to welcome you back in the near future.

6/10 Okay

James

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Under construction
Stayed 1 night in Apr 2024
Response from Felicia Hicks, Front Office Manager on 2 May 2024
Hi James, Thank you for your feedback. Thank you for taking the time to stay here at the Wayfinder Hotel. We hope to have the opportunity to welcome you back in the near future.

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first stay, but it won’t be the last! The room was fantastic and the decor was perfect.
Stayed 2 nights in Apr 2024
Response from Felicia Hicks, Front Office Manager on 25 Apr 2024
Hi Nathan, Thank you for your great feedback. We are beyond thrilled you have enjoyed your stay us here at the Wayfinder Newport. We are looking forward to the opportunity to welcome you back in the near future.

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely decor, clean. Nice touch to have Breakfast at the door in the a.m.
Stayed 1 night in Apr 2024
Response from Felicia Hicks, Front Office Manager on 29 Apr 2024
HI Nicole, Thank you for your amazing feedback. We are thrilled that you have enjoyed your stay. Looking forward to the opportunity to welcome you back.

10/10 Excellent

Shanel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean and staff very friendly. Don't get discouraged by the outside appearance, as it's under renovation. Rooms are modern and clean. The area is accesible to the wharf and restaurants. Will definitely stay here again.
Stayed 1 night in Apr 2024
Response from Felicia Hicks, Front Office Manager on 29 Apr 2024
Hi Shanel, Thank you for your great feedback. We are thrilled you enjoyed your stay. Looking forward to welcoming you back in the near future.

10/10 Excellent

Betty, richmond

Liked: Cleanliness, staff & service, property conditions & facilities
Don’t be discouraged, the outside looks to be under construction and the parking lot had some serious pot holes coming in but the room was really clean and welcoming. Dan met me at the door to check me in and was super pleasant. No restaurant right now but the left a small bag with fruit, muffin and OJ at my door. I was able to snack and have coffee in my room which was perfect. I would totally stay again.
Stayed 1 night in Mar 2024
Response from Felicia Hicks, Front Office Manager on 2 May 2024
Hi Betty, Thank you for your great feedback. We are thrilled that you enjoyed your stay and we are grateful we could give you a rememberable guest experience. Looking forward to the opportunity to welcome you back in the near future.

10/10 Excellent

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close Uber to most of downtown
Stayed 2 nights in Mar 2024
Response from Dan Balceniuk on 25 Mar 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your stay. We look forward to welcoming you back on your next trip to Newport!

10/10 Excellent

Dhawn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great and friendly glad to have place to stay .
Stayed 1 night in Mar 2024
Response from Dan Balceniuk on 25 Mar 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your stay. We look forward to welcoming you back on your next trip to Newport!

10/10 Excellent

Joanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! They are recovering from a fire so operations are slightly altered. So many thoughtful touches such as complimentary coffee in the pool room as well as the breakfast drop in the morning.
Stayed 1 night in Mar 2024
Response from Dan Balceniuk on 25 Mar 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your stay. We look forward to welcoming you back on your next trip to Newport!

10/10 Excellent

Charles

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was only partially opened after suffering a fire a couple of years ago. They continued rebuilding and opened a section of the hotel that was not affected by the fire. The staff was very friendly, accommodating, and professional. The facility was clean and fresh. The rooms were clean and good size. Amenities were a little lacking because of the renovations; but the hotel supplied fruit, juice and muffins to each room in the morning. Will definately stay again
Stayed 2 nights in Mar 2024
Response from Dan Balceniuk on 25 Mar 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your stay. We look forward to welcoming you back on your next trip to Newport!

10/10 Excellent

Maria, Coventry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the interior decor, and small thoughtful touches throughout. Staff was friendly, and it was conveniently located. Would stay again.
Stayed 1 night in Mar 2024
Response from Dan Balceniuk on 25 Mar 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your stay. We look forward to welcoming you back on your next trip to Newport!

10/10 Excellent

Violet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! I came with two girlfriends for the Newport St Patrick’s Day parade. The construction crew working on one half of the building were very kind and helped direct me to the main entrance. The room was extremely clean, spacious and comfortable, and the bathroom was beautiful. Love the Shore Soap Co. products, and the framed Newport themed post cards. You can really tell they are putting a lot of care into this place as it gets restored. Was very sad to hear that there had been a fire here a while back, but they are truly doing their best and it was the perfect place for us to stay! Thank you!
Stayed 1 night in Mar 2024
Response from Dan Balceniuk on 25 Mar 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your stay. We look forward to welcoming you back on your next trip to Newport!

8/10 Good

Daya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Dan Balceniuk on 25 Mar 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your stay. We look forward to welcoming you back on your next trip to Newport!

8/10 Good

Hanoi

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Although we understand that the hotel is still under renovation due to a fire, it would have been good to have at least a place in the hotel to sit and have a hot breakfast. Two apples, two small muffins, and two small orange juices in a brown bag placed on the floor at the foot of your door is not it.
Stayed 2 nights in Mar 2024
Response from Dan Balceniuk on 11 Mar 2024
Thank you for taking the time to share your feedback. We are glad to see you enjoyed your stay overall. We apologize but unfortunately as we are still rebuilding from a fire a couple of years ago we do not have space at the moment for guests to sit and eat a breakfast so we wanted to offer something for our guests in the meantime. We hope to see you again on your next trip to Newport!

10/10 Excellent

Lamine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Major inconvenience is the on-going renovation and construction
Stayed 2 nights in Feb 2024
Response from Dan Balceniuk on 4 Mar 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your time with us. We look forward to welcoming you back on your next trip to Mystic!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dan Balceniuk on 4 Mar 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your time with us. We look forward to welcoming you back on your next trip to Mystic!

6/10 Okay

Nicole

Travelled with partner
Liked: Staff & service, amenities
Musty smell throughout the property.
Stayed 2 nights in Feb 2024
Response from Dan Balceniuk on 4 Mar 2024
Thank you for taking the time to share your feedback. We are sorry to hear your stay did not live up to expectations.

10/10 Excellent

DEIDRA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Dan Balceniuk on 26 Feb 2024
Thank you for taking the time to share your feedback. We are thrilled to see that you enjoyed your time with us. We look forward to welcoming you back on your next trip to Newport!

8/10 Good

Tracy, Marshfield

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Once they completely rebuild from the fire the entire place would get a 5!
Stayed 1 night in Feb 2024
Response from Dan Balceniuk on 26 Feb 2024
Thank you for taking the time to share your feedback. We are thrilled to see that you enjoyed your time with us. We look forward to welcoming you back on your next trip to Newport!

10/10 Excellent

Elijah

Stayed 1 night in Feb 2024
Response from Dan Balceniuk on 26 Feb 2024
Thank you for taking the time to share your feedback. We are thrilled to see that you enjoyed your time with us. We look forward to welcoming you back on your next trip to Newport!

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Dan Balceniuk on 26 Feb 2024
Thank you for taking the time to share your feedback. We are thrilled to see that you enjoyed your time with us. We look forward to welcoming you back on your next trip to Newport!

10/10 Excellent

Maryann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean comfortable accommodations. Staff were wonderful. Jonanthan gave several great restaurant recommendations.
Stayed 3 nights in Feb 2024
Response from Dan Balceniuk on 19 Feb 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your time with us. We look forward to welcoming you back on your next trip to Newport!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Dan Balceniuk on 19 Feb 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your time with us. We look forward to welcoming you back on your next trip to Newport!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Dan Balceniuk on 19 Feb 2024
Thank you for taking the time to share your feedback. We are thrilled to see you enjoyed your time with us. We look forward to welcoming you back on your next trip to Newport!

10/10 Excellent

Garry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is in a great location, local to many shops and restaurants. The rooms were spacious and clean. The customer service provided by Taj was 5-star. Many thanks. Looking forward to staying again.
Stayed 1 night in Dec 2023
Response from Dan Balceniuk on 19 Feb 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your time with us. We look forward to welcoming you back on your next trip to Newport!

4/10 Poor

Jordan

Business traveller
Liked: Cleanliness, staff & service
No Microwave in room, they were doing renovations. Sink didnt drain. It is walkable to shops and restraunts.
Stayed 1 night in Feb 2024
Response from Dan Balceniuk on 12 Feb 2024
Thank you for taking the time to share your feedback. We are sorry to hear that the sink drain was not working properly; our engineering team was able to fix the problem so we appreciate you letting us know.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Dan Balceniuk on 3 Feb 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your time with us. We look forward to welcoming you back on your next trip to Newport!

6/10 Okay

Marian

Liked: Cleanliness, staff & service
Literally had to let shower run for 15 minutes before it was warm enough to get in. Serious waste of water!
Stayed 2 nights in Jan 2024
Response from Dan Balceniuk on 3 Feb 2024
Hi Marian,Thank you for taking the time to share your feedback. We apologize for the length of time it took for the water to warm up. Please rest assured our engineering team is looking into the problem and will find a solution. Thank you for letting us know! We hope to see you again on your next trip to Newport

10/10 Excellent

Caty

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Dan Balceniuk on 26 Jan 2024
Thank you for taking the time to share your feedback. We look forward to welcoming you back on your next trip to Newport!

10/10 Excellent

James

Stayed 2 nights in Jan 2024
Response from Dan Balceniuk on 12 Feb 2024
Thank you for taking the time to share your feedback. We are thrilled to see you enjoyed your time with us. We look forward to welcoming you back on your next trip to Newport!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Dan Balceniuk on 12 Jan 2024
Thank you for taking the time to share your feedback.

10/10 Excellent

Viktor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Dan Balceniuk on 12 Jan 2024
Thank you for taking the time to share your feedback.

10/10 Excellent

Bob

Stayed 1 night in Jan 2024
Response from Dan Balceniuk on 12 Jan 2024
Thank you for taking the time to share your feedback.

8/10 Good

CHRISTINE, BALTIMORE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Dan Balceniuk on 12 Jan 2024
Thank you for taking the time to share your feedback.

4/10 Poor

Ralph

Disliked: Staff & service, property conditions & facilities
Response from Dan Balceniuk on 12 Jan 2024
Thank you for sharing your feedback.

10/10 Excellent

Yulin

Liked: Cleanliness, amenities, property conditions & facilities
No elevator. Other than that everything is nice
Stayed 1 night in Dec 2023
Response from Dan Balceniuk on 7 Jan 2024
Thank you for taking the time to share your feedback. We are thrilled to see you enjoyed your time with us. We look forward to welcoming you back on your next trip to Newport!

6/10 Okay

Verified traveller

Wish it was noted more during booking that that half the hotel suffered from a fire earlier in the year so it being under construction was kind of off putting since we weren’t aware of that prior to arrival. As far as staff they were okay…the place seems to be run by what seem like teenagers like the person who checked us in. When we were going to check out that gentleman had his head down on the desk with his hoodie up on his phone. There were several others who may have been staff just hanging around the check in area on there phones. They seemed fine it was just a little unsettling as to who was running the place. Wouldn’t stay again but hoping they get up and running again…
Stayed 1 night in Dec 2023
Response from Dan Balceniuk on 5 Jan 2024
Thank you for taking the time to share your feedback. We are sorry to see your stay did not live up to expectation. We do have noted through Expedia and our own site that we are still rebuilding from a fire. Thank you for alerting us to the issues you had with the associates. We will be sure to correct these actions to ensure great service for our guests going forward. We would love for you to join us again once we are fully reopen.

6/10 Okay

Dion

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Dan Balceniuk on 5 Jan 2024
Thank you for taking the time to share your feedback.

2/10 Terrible

Torie

Disliked: Cleanliness
The entire property is under cons
Stayed 1 night in Dec 2023
Response from Dan Balceniuk on 16 Dec 2023
Thank you for taking the time to share your feedback. We do have listed both on our site as well as Expedia that the property is under construction and we are open with limited services. We would love for you to stay with us again once we fully reopen next year.

8/10 Good

Kaleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The room was clean & adorable. Freshly painted and had new linens & furniture. Some areas of the hotel were under renovations & there was limited access to dining, but we were provided a free brown bag breakfast which worked fine. Close to downtown.
Stayed 1 night in Dec 2023
Response from Dan Balceniuk on 15 Dec 2023
Thank you for taking the time to share your feedback. We are thrilled to see you enjoyed your time with us. We look forward to welcome you back on your next trip to Newport!

8/10 Good

Becky

Travelled with partner
Didn’t know the hotel was under construction so the bar and restaurant was not available. Other than that, the staff were very nice and Accommodating. The hotel was very quiet and location was very good.
Stayed 1 night in Dec 2023
Response from Dan Balceniuk on 11 Dec 2023
Hi Becky,Thank you for taking the time to share your feedback. We are glad to see you enjoyed your time with us. We look forward to welcoming you back on your next trip to Newport!

8/10 Good

Suzie

Liked: Cleanliness, staff & service, property conditions & facilities
It is still in renovation stage but it was quite nice. All the staff very accomodating
Stayed 1 night in Nov 2023
Response from Dan Balceniuk on 1 Dec 2023
Thank you for taking the time to share your feedback. We are very happy to see our associates made your experience an enjoyable one. We look forward to welcoming you back on your next trip to Newport!