2/10 Terrible
Margaux
Travelled with group
5 May 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We picked the hotel because it was good price within our budget. When we arrived it was a ghost place with the construction workers. We looked around for 20minutes before finding “the lobby” which consist of one small counter in the staircase. The hostess was really nice and friendly. The room was spacious enough and nicely designed. However, the thermostat wasn’t working and the AC was blasting (blocked on 69 degrees). It wasn’t really cleaned under the trash there was a lot of sand, and dust. We asked the lady at the “front desk” to have someone looked after those details. We came back later that night and nothing happened… very unfortunate. The second day, no cleaning happened nor refinished in paper and so on. When we checked out we asked the “front desk” to leave our bag for few hours and the “gentleman” refuses as for excuse that the hotel was fully booked that same day and there was no luggage room to store it. Cherry on the cake.. That was very bad customer experience. Not a recommended hotel!
Margaux
Stayed 2 nights in May 2024