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Reviews of Country Inn & Suites by Radisson, Milwaukee Airport, WI

2.5 out of 5
Country Inn & Suites by Radisson, Milwaukee Airport, WI
6200 S 13th St, Milwaukee, WI

Reviews

6.4
Rating 10 - Excellent. 246 out of 1001 reviews" "
Rating 8 - Good. 207 out of 1001 reviews" "
Rating 6 - Okay. 179 out of 1001 reviews" "
Rating 4 - Poor. 179 out of 1001 reviews" "
Rating 2 - Terrible. 190 out of 1001 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

10/10 Excellent

CHERYL

Liked: Staff & service, property conditions & facilities
Thank you
Stayed 1 night in May 2024

8/10 Good

Corrine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel for a living and I was so impressed with Sherri and her kindness and professionalism. Overall all staffing was good but Sherri was beyond "EXCELLENT"! Thank you and I plan to revisit one of your locations in the future.
Stayed 3 nights in Apr 2024
Response from General Manager on 6 May 2024
We are very happy to hear that Sherri was able to be so helpful during your stay! We hope to see you again!

4/10 Poor

Kelly

Travelled with family and small children
It smelt like weed. Kids in the hallways smoking it. Smoking it poolside just awful! Sauna has some black foam floating in it.
Stayed 1 night in Apr 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
We are glad you enjoyed your stay!

2/10 Terrible

Kileen

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Tv does not work, the microwave smells like it’s on fire, the bed had dirty sheets and the front desk made us track down housekeeping for new sheets.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
We are very sorry that you did not enjoy your stay with us. We are making constant improvements and we hope to see you again in the future!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The personal was so kind and helpful The breakfast was awesome And the bedroom was clean and cozy
Stayed 3 nights in Apr 2024
Response from General Manager on 11 Apr 2024
Thank you so much for your review!

4/10 Poor

Christian

Travelled with family
Disliked: Cleanliness, property conditions & facilities
In no particular order. The property is run-down, everything dirty (even the towels). The curtains and bathroom door had what looked like dried blood on them, room heater was broken and had to change rooms, broken chair at the desk, most electrical outlets were not functional, most furniture was cheap and falling apart, desk lamp had a bulb that did not work, dogs barking in the hall at night, had to pay a $100 room deposit over the Expedia price, etc, I have never stayed at a worse hotel with a major chain name.
Stayed 2 nights in Apr 2024
Response from General Manager on 8 Apr 2024
We are very sorry that you did not enjoy your stay with us. We are constantly making improvements and we hope you will try us again in the future.

4/10 Poor

Jenna

Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Thank you for your rating!

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for your rating

2/10 Terrible

Jenni

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service
The staff including the manager were extremely rude. There was limited parking available.
Stayed 2 nights in Mar 2024
Response from General Manager on 28 Mar 2024
We are very sorry that you did not enjoy your stay. We will make sure to use your feedback to improve!

8/10 Good

Yang

Liked: Cleanliness, staff & service, property conditions & facilities
Not much places to eat
Stayed 1 night in Mar 2024
Response from General Manager on 28 Mar 2024
Thank you for your review.

2/10 Terrible

Alicia

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Reason for stay was to use swimming pool and the pool is too dirty to use that it’s closed
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
We are very sorry that you did not enjoy your stay with us. Rest assured, we are constantly making improvements and we hope you will try us again in the future!

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that they offered the breakfast and they had many options including hot food and cold .
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
We are very glad you enjoyed your stay. We hope to see you again!

8/10 Good

Julie

Liked: Cleanliness
.
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for your rating!

6/10 Okay

Corbin

Liked: Staff & service
Close to airport.
Stayed 1 night in Mar 2024

6/10 Okay

Jasmine

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities
My tv didn’t work in the other room I had cause I had a deluxe room with a jetted tub .

4/10 Poor

Trina

Travelled with partner
Disliked: Property conditions & facilities
Pool area was dirty and there wasn’t any towels we had to use towels from our room!! the mattress in our room was horribly sunken in we ended up with back pain because if the bad mattress! The pull out bed was hard as a rock also!
Stayed 3 nights in Mar 2024

6/10 Okay

Samantha

Stayed 2 nights in Mar 2024
Response from General Manager on 14 Mar 2024
Thank you for your rating!

6/10 Okay

Dawn

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The pool was dirty and so was the room
Stayed 2 nights in Mar 2024

10/10 Excellent

Demetriua

Stayed 2 nights in Mar 2024
Response from General Manager on 8 Apr 2024
Thank you for your rating!

10/10 Excellent

julia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff
Stayed 1 night in Mar 2024
Response from General Manager on 14 Mar 2024
Thank you!

4/10 Poor

William

Travelled with family
Liked: Cleanliness, property conditions & facilities
Checking was at 3pm but we were not able to actually check in to our room until 5 pm because the rooms had not been cleaned yet. We did not have any towels in our room. The hot tub and pool was overcrowded and kids were diving into the pool.
Stayed 1 night in Mar 2024

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities
This place was very nice and clean bed was very nice and comfortable I’ll be back
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
We are very happy you enjoyed your stay. We hope to see you again!

4/10 Poor

Chad

Travelled with partner
Disliked: Property conditions & facilities
Room wasn't ready till almost 2 hours after check in, breakfast wasn't ready till just before 9:00, bed was broke, many light bulbs in the room were burnt out, and the room was not like the picture online.
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Thank you for your review. We are working hard to make improvements to the hotel and we hope you will give us another try in the future.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room accommodations were excellent safe and very quiet I had no problems at all I would recommend to family and friends staff was courteous and helpful and friendly I will b back
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
We are so happy that you enjoyed your stay with us. We hope to see you again!

6/10 Okay

Megan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 8 Mar 2024
Thank you for your rating!

2/10 Terrible

Kendall

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 8 Mar 2024
Thank you for your rating. We are working hard to make improvements to the hotel and we hope you will give us another try in the future.

4/10 Poor

Betzaida

Travelled with partner
Disliked: Amenities, property conditions & facilities
It was under some type of construction on 1st floor, room floors are bumpy and coming off, i was also charged a $200 deposit for a 2 star hotel, i would not recommend or stay here again!!! Warning should be posted for such ridiculous deposit 🙄
Response from General Manager on 8 Mar 2024
Thank you for your review. We are working hard to make improvements to the hotel and we hope you will give us another try in the future.

2/10 Terrible

Ceola

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Only thing that was ok was the breakfast stayed a few days and they didn't service our room and the fitness room wasn't accessible for use
Stayed 3 nights in Feb 2024

10/10 Excellent

Demetriua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

4/10 Poor

Catherine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Feb 2024

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The amenoties that i checked into the hotel to use were not able to be used. The pool had chemicals in there that could cause severe bodily injury so i could not go in the pool. Couldnt go into the hottub for probably the same reasons. I used the workout area that was fine. However, when i went to get a drinkof water from the water machine they had that didnt even work. I wouldnt have even checked in if i would've known there were all these issues just with the amenities. I lifted the covers back to make sure there weren't any bugs which there wasn't but, there was a blood stain on the side of the bed. I will never come here again!
Stayed 1 night in Feb 2024

4/10 Poor

Anna

Disliked: Cleanliness, staff & service, property conditions & facilities
Not very clean, outdated and our door wouldn’t lock.
Stayed 2 nights in Feb 2024

8/10 Good

Anthony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Problem I saw was pool area the water was cloudy & couldn't swim in it Saturday/Sunday. Everything else was good.
Stayed 1 night in Feb 2024
Response from Shawna Jakubisin on 19 Feb 2024
We are very sorry about the pool issues during your stay but we are very glad you enjoyed everything else!

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept. Pleasant staff
Stayed 2 nights in Feb 2024
Response from Shawna Jakubisin on 19 Feb 2024
We are so glad you enjoyed your stay!

8/10 Good

Fred

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and well mange
Stayed 2 nights in Feb 2024
Response from Shawna Jakubisin on 19 Feb 2024
Thank you for your rating!

2/10 Terrible

Angel

Travelled with family
Disliked: Room comfort
Stayed 2 nights in Feb 2024
Response from Shawna Jakubisin on 19 Feb 2024
We are very sorry you did not enjoy your stay. We are making constant improvements and we hope you will give us another try in the future!

6/10 Okay

Fred

Business traveller, Travelled with pets
N/a
Stayed 3 nights in Feb 2024
Response from Shawna Jakubisin on 19 Feb 2024
Thank you for your rating!

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 1 night in Feb 2024
Response from Shawna Jakubisin on 19 Feb 2024
We are very sorry you did not enjoy your stay. We are constantly making improvements and hope you will give us another try in the future!

10/10 Excellent

Jamie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay here often. I never have an issue. Staff is always friendly and the rooms are nice and clean always.
Stayed 3 nights in Feb 2024
Response from Shawna Jakubisin on 19 Feb 2024
Thank you for your great review! See you again soon!

10/10 Excellent

alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the room it was amazing but the house keeper need to learn to knock on doors lol 😆 but other than that it was clean and comfortable and friendly
Stayed 1 night in Feb 2024
Response from Shawna Jakubisin on 19 Feb 2024
Hi Alexandra, Thank you for your great review! We apologize for the issue you had with housekeeping and we will be sure to re-train them on the proper procedure!

10/10 Excellent

Maria De la

Stayed 1 night in Feb 2024
Response from General Manager on 2 Apr 2024
Thank you for your rating!

2/10 Terrible

Ashley

Stayed 1 night in Feb 2024
Response from General Manager on 2 Apr 2024
We are very sorry that you did not enjoy your stay with us. Rest assured, we are constantly making improvements and we hope you will try us again in the future!

6/10 Okay

Verified traveller

Hard to find an outlet to plug our devices into, that was so sloppy, the cord would just drop out. No soap in the shower, but we just needed a place to lay our heads, as it was really late when we arrived, so we didn't use the shower, and continued our travel home
Stayed 1 night in Feb 2024
Response from Shawna Jakubisin on 8 Feb 2024
“Thank you for bringing this issue to our attention. Please accept our sincere apology for the lack of items in your room. I can understand your frustration. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. We will be retraining our housekeepers to address your feedback.”

2/10 Terrible

Cyrena

Disliked: Property conditions & facilities
The room was not clean at all.
Stayed 1 night in Jan 2024
Response from Shawna Jakubisin on 8 Feb 2024
Thank you for bringing this issue to our attention. Please accept our sincere apology for the cleanliness of your room. I can understand your frustration. We pride ourselves on giving the best possible guest experience, and I’m sorry we fell short in this instance. We will be retraining the housekeepers to address your feedback.

10/10 Excellent

Jayvon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Shawna Jakubisin on 8 Feb 2024
Thank you for you great rating!!

2/10 Terrible

Roy

Was turned away because I couldn't pay without credit card. I was willing to pay with cash and deposit as well. Waste of time 😭
Stayed 2 nights in Jan 2024
Response from Shawna Jakubisin on 8 Feb 2024
We are very sorry that you were turned away. For safety and security reasons, we do not accept any cash at this location.

2/10 Terrible

Jerry

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Shawna Jakubisin on 8 Feb 2024
Thank you for your rating, we will continue to improve our hotel and we hope you will give us another try!

10/10 Excellent

M., Greenfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shawna Jakubisin on 8 Feb 2024
Thank you for your great rating!

10/10 Excellent

Asia

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The pool and hot tube did now work
Stayed 2 nights in Jan 2024
Response from Shawna Jakubisin on 8 Feb 2024
We are very sorry that the pool and hot tub were not working during your stay. We want to make sure our guests are safe and unfortunately sometimes thins means we have to adjust the chemicals that keep the water clean. During this process, we have to close the pool to prevent any injury. Thank you for your understanding and we hope to see you again!