Bar (on property)

Reviews of Chalet Motel Mequon

2.5 out of 5
Chalet Motel Mequon
10401 North Port Washington Rd, Mequon, WI

Reviews

8.6

Excellent

Rating 10 - Excellent. 500 out of 1000 reviews" "
Rating 8 - Good. 362 out of 1000 reviews" "
Rating 6 - Okay. 88 out of 1000 reviews" "
Rating 4 - Poor. 32 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Tim

Travelled with family
Disliked: Property conditions & facilities
I would not stay again. Room was labeled non-smoking but wreaked of cigarette smell. Carpet was in poor condition. Room was clean but in general needs renovation.
Stayed 2 nights in May 2024

4/10 Poor

Sarah

Travelled with family
Disliked: Amenities, property conditions & facilities
Run down. Dated.
Stayed 1 night in May 2024
Response from Andy on 26 May 2024
Thank you for your honest review Sarah!

10/10 Excellent

Ben, Oconto Falls

Stayed 1 night in May 2024
Response from Andy on 26 May 2024
Thank you so much for your rating Ben! We really appreciate it!

10/10 Excellent

JOANNA, Glen Carbon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and clean. The beds were comfortable. The location was perfect for shopping, biking, & hiking. And only 5 minutes from the lake and 10 minutes from downtown. The outside of the motel could use some cleaning and sprucing up.
Stayed 3 nights in May 2024
Response from Andy on 20 May 2024
Thank you so much for the rating Joanna! We are currently working on securing contracts for the remodeling, hopefully by the next time you visit, we would have redone the place! It was a pleasure to host your stay, we look forward to doing it again. Have a wonderful day!

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I am in my early 60 s and my spouse in the late 60s and we had an upstairs room . I asked for a downstairs and I was advised at the time I was checking in only upstairs opened .
Stayed 1 night in May 2024
Response from Andy on 16 May 2024
We are very sorry to have disappointed you that way during the start of your stay, unfortunately we cannot guarantee a particular room to any guest, select rooms will be subject to availability. We will definitely try to have you accommodated on the first floor next time around!

6/10 Okay

Abraham, Milwaukeew

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Think there was ticks or bedbugs, but I did like the friendly night surrounding at times. Though, I felt a constant group bypassing and eavesdropping.
Stayed 1 night in Apr 2024
Response from Andy on 8 May 2024
Dear Mr. Abraham, I am deeply sorry for your unpleasant experience at The Chalet, be sure to inform the front desk at your earliest convenience if this occurs so our staff can help rectify an issue like this at once. Rest assured, the pest control is up to date and this has been taken care of.

10/10 Excellent

Jarvis

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had execellent Privacy and still contact with staff and owners.
Stayed 2 nights in May 2024
Response from Andy on 4 May 2024
Thank you for sharing your experience! We’re glad you enjoyed excellent privacy while staying in touch with our staff and owners. We look forward to hosting you again soon!”

10/10 Excellent

Mary M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located.
Stayed 1 night in Mar 2023
Response from Andy on 3 May 2024
Thank you so much for your rating and review! We look forward to seeing you again.

10/10 Excellent

Kricia, St Charles

Stayed 1 night in Apr 2024
Response from Andy on 10 May 2024
Thank you so much for your rating Kricia! We hope to see you again!

10/10 Excellent

Keyontae

Stayed 1 night in Apr 2024
Response from Andy on 6 May 2024
Thank you for the rating Keyontae! We hope to see you again!

8/10 Good

Victor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Motel dated. However, it was clean and it was functional.
Stayed 1 night in Apr 2024
Response from Andy on 20 Apr 2024
Thanks for the review Victor!

6/10 Okay

Jennifer

Stayed 1 night in Apr 2024
Response from Andy on 20 Apr 2024
Thank you for your review Jennifer! Hope you had a pleasant stay.

2/10 Terrible

Lynn

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a tolerant person and I love vintage motels, but really! To start with, the bathroom floors and grout were spotty and stained, and the TV was impossible to focus. The water in the shower never got hotter than lukewarm. Room 125 started out smelling a bit of tobacco, and the paper cups from the bathroom ruined our beverages because the cups tasted like flooded basement. Also, a person with mental illness spent 5 minutes yelling outside. (We didn't call the cops because we were concerned that they might shoot him.) After two rainy days, the room stunk like wet ashtray, so I asked to be moved. They sent me to Room 212, which didn't stink, and the bathroom was less icky. That shower was also lukewarm, but it was raining outside and I didn't want to move again, so I said the heck with it, and went to lock the door. I discovered that the chain lock was hanging on a broken link, and there were signs of a forced entrance on the deadbolt. I checked out a night early, glad I didn't prepay. They offered no apologies. (Oh, and a person in a room close by died the second night I was there, but that wasn't their fault.) Steer clear of the Chalet Motel. It is just awful.
Stayed 3 nights in Mar 2024
Response from Andy on 20 Apr 2024
Thank you for your review!

8/10 Good

Lila

Stayed 1 night in Mar 2024
Response from Andy on 20 Apr 2024
Thank you Lila, for the rating!

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Andy on 22 Mar 2024
Thank you for the rating Tiffany! It was our pleasure to host your stay. We look forward to seeing you again!

4/10 Poor

Boyd

Liked: Cleanliness, property conditions & facilities
VERY loud Mexicans checked in next door and we're making LOUD, unnecessary noise all night until 3-4 am!
Stayed 1 night in Mar 2024
Response from Andy on 9 Mar 2024
Dear Boyd, we are very sorry for the noise issue caused to you by another guest. We will try to accommodate you on a higher floor, away from any other rented rooms for next time if you come by.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Old School, motel, you have your own door, outdated but nice and clean. Would stay again
Stayed 1 night in Mar 2024
Response from Andy on 9 Mar 2024
Dear Robert, thank you very much for your kind words. We look forward to hosting your next stay here in Mequon. See you soon!

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to find
Stayed 1 night in Mar 2024
Response from Andy on 3 Mar 2024
Thank you for the rating Donald! We look forward to seeing you again!

8/10 Good

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice and convenient. Staff was friendly.
Stayed 1 night in Mar 2024
Response from Andy on 3 Mar 2024
Thank you for the rating Heidi! We look forward to seeing you again!

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Andy on 3 Mar 2024
Thank you for the rating Tiffany! We look forward to seeing you again!

10/10 Excellent

syed

Stayed 4 nights in Feb 2024
Response from Andy on 3 Mar 2024
Thank you for the rating Syed! We look forward to seeing you again!

10/10 Excellent

Kimberly

Stayed 1 night in Feb 2024
Response from Andy on 3 Mar 2024
Thank you for the rating Kimberly! We look forward to seeing you again!

10/10 Excellent

Kimalee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful, quiet place. Great price!
Stayed 1 night in Feb 2024
Response from Andy on 3 Mar 2024
Thank you for the rating and kind words Kimalee! We look forward to seeing you again!

10/10 Excellent

Jill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Andy on 3 Mar 2024
Thank you for the rating Jill! We look forward to seeing you again!

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Andy on 3 Mar 2024
Thank you for the rating Tiffany! We look forward to seeing you again!

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Andy on 3 Mar 2024
Thank you for the rating Sally! We look forward to seeing you again!

8/10 Good

Marissa

Liked: Property conditions & facilities
You get what you pay for
Was small and fairly clean. Bathroom was old with peeling paint, but still quite clean.
Stayed 2 nights in Feb 2024
Response from Andy on 3 Mar 2024
Thank you for the rating Marissa, we will surely take the review under advisement. We appreciate and value every little bit of it. We look forward to making your stay more comfortable and homely!

10/10 Excellent

SUSAN, Sister Bay

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Andy on 3 Mar 2024
Thank you for the rating Susan! We look forward to seeing you again!

10/10 Excellent

diane

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Safe area
Stayed 1 night in Feb 2024
Response from Andy on 3 Mar 2024
Thank you for you rating Diane! We really appreciate it. It sure s a safe area! We look forward to seeing you again the next time you are in town.

8/10 Good

Daniel Elliot

Liked: Cleanliness, staff & service, amenities
The property is a bit dated but clean and safe and relatively comfortable. It’s a sleepy area in a sleepy town (I grew up there) but does the job for a short stay. Staff was very friendly and helpful.
Response from Andy on 12 Feb 2024
Thank you for your kind words Daniel! It was our pleasure to host your stay, we look forward to seeing you again the next time you are in town!

8/10 Good

Jeremy

Liked: Cleanliness
Walls are thin but staff was good and room was clean
Stayed 3 nights in Feb 2024
Response from Andy on 12 Feb 2024
Thank you for your kind words Jeremy! It was our pleasure to host your stay, we look forward to seeing you again the next time you are in town!

10/10 Excellent

Rollo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Andy on 12 Feb 2024
Thank you for your rating Rollo! It was our pleasure to host your stay, we look forward to seeing ou again the next time you are in town!

4/10 Poor

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
First room the key didn’t even work and they use a
First room the key didn’t even work and they use actual keys. The Roku TV didn’t have good enough reception to actually watch anything that you would have to stream. And the boiler heat makes noise all night long no possible way to get any sleep
Stayed 1 night in Feb 2024
Response from Andy on 11 Feb 2024
Dear guest, I sincerely apologize for this extreme discomfort. This issue will be looked into and resolved. If you decide to give us another opportunity to give you a better service, we will definitely accommodate you with a better experience.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
I like the place it's local and friendly. Slept great there
Stayed 1 night in Feb 2024
Response from Andy on 11 Feb 2024
Thank you very much for your kind words! It was our pleasure to host your stay, we look forward to seeing you again the next time you're in town!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 1 night in Jan 2024
Response from Andy on 9 Feb 2024
Thank you for your kind words Robert!

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great bargain!
For the price it's a great place. Room is dated but clean. Everything you need for an overnight stay!
Stayed 1 night in Feb 2024
Response from Andy on 9 Feb 2024
Thank you very much for your kind words Victor. We hope to host your stay again the next time you're in town!

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great and comfortable
Good clean, comfortable stay close to Brown Deer. The only complaint would be the thin walls but otherwise a great stay.
Stayed 1 night in Feb 2024
Response from Andy on 9 Feb 2024
Thank you for your kind words Jennifer, I apologize for the noise, we will try to accommodate you in a quieter room next time around.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Andy on 9 Feb 2024
Thanks Dave!

4/10 Poor

Gary

Disliked: Cleanliness, room comfort
Ok
No more than a 2* hotel. Needs a lot of updating.
Stayed 1 night in Jan 2024
Response from Andy on 9 Feb 2024
Thank you for your ffeback Gary, we will take this into consideration and will work on making our service to you much better.

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’d stay there again!
Great place to crash for the night! Only downfall was that you can hear everything from surrounding rooms. We’d stay there again!
Stayed 1 night in Jan 2024
Response from Andy on 9 Feb 2024
We sincerely apologize for the noise, the next time you're in town we will try to accommodate you in a quieter room.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place
Was very happy with the cleanliness of my room , bed was comfortable with lots of pillows. The restaurant and bar had very good food , the whole staff was friendly smiling and ready to help out at anytime. The service was outstanding. I will stay again when I’m in the area
Stayed 1 night in Jan 2024
Response from Andy on 9 Feb 2024
Thank you very much for you kind words, we value your feedback a lot! We look forward to host your stay again the next time you're in town.

10/10 Excellent

Daniel

Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Clean, clean. Hot water radiant heat was a real plus. Bed could have been farther away from the door. Would highly recommend! We usually don't stay at motels, but this one was a good surprise.
Stayed 1 night in Jan 2024
Response from Andy on 10 Jan 2024
Thank you so much for your kind words Daniel. We look forward to hosting yor stay the next time you're in Mequon. Safe Travels!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked relaxing in one of the Chalet Executive Rooms
Stayed 1 night in Dec 2023
Response from Andy on 9 Feb 2024
Thank you for your kind words, we hope you had a good night's sleep

6/10 Okay

Heather

Stayed 1 night in Dec 2023
Response from Andy on 10 Jan 2024
Thank you for your valuable feedback, I apologize for any inconvenience you many have faced during your stay. Should you decide to stay with us again, we will try to make your experience much better.

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem!
Very comfortable and clean…probably one of the most comfortable beds I’ve ever slept in! It’s an older motel, but nice to park right in front of your door. The hair dryer did not work, but that was my only complaint.
Stayed 1 night in Dec 2023
Response from Andy on 10 Jan 2024
Thank you very much for your kind words, I sincerely apologize for the inconvenience you faced during your stay. It should not have happened and we have already attended to the matter. Should you give us another oppportunity to host your stay, I will assure you a better experience.

10/10 Excellent

Thomas, Grand Haven

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large and quiet. Everything was clean. Nice size fridge. Staff was friendly and helpful. Very economical and the pups were free!
Stayed 3 nights in Dec 2023
Response from Andy on 10 Jan 2024
Thank you so much for your kind words, we look forward to giving you a pleasant stay again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gr8 deal. If in area and needed a place i would stay
Great location and great price. Bathroom was outdated but charming. Bed was very comfortable and the host very gracious.Resturant was also very good.
Stayed 1 night in Dec 2023
Response from Andy on 28 Dec 2023
Thank you very much for your kind words. It has been our pleasure to host your stay, thank you for choosing The Chalet, we look forward to seeing you again!

8/10 Good

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Kush on 25 Dec 2023
Thank you for choosing the chalet, we appreciate the time taken to evaluate us. We look forward to hosting your stay again, happy holidays!

8/10 Good

William

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kush on 25 Dec 2023
Thank you so your feedback and for choosing the Chalet, we look forward to seing you again!

8/10 Good

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Kush on 25 Dec 2023
Thank you for choosing the chalet, we appreciate the time taken to evaluate us. We look forward to hosting your stay again, happy holidays!