Pillow-top beds, blackout curtains, iron/ironing board, free WiFi

Reviews of Walnut Inn & Suites West Covina

2 out of 5
Walnut Inn & Suites West Covina
1443 W Garvey Ave N, West Covina, CA

Reviews

7.4

Good

Rating 10 - Excellent. 430 out of 1002 reviews" "
Rating 8 - Good. 210 out of 1002 reviews" "
Rating 6 - Okay. 132 out of 1002 reviews" "
Rating 4 - Poor. 88 out of 1002 reviews" "
Rating 2 - Terrible. 142 out of 1002 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Latye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ms. Mita on 27 Apr 2024
Thanks Latye for your review.

8/10 Good

Jamaal

Liked: Cleanliness, staff & service, property conditions & facilities
They should provide more or larger bars of soap for bathing purposes. Luckily, I had a bar of soap of my own as extra.
Stayed 1 night in Apr 2024
Response from Ms. Mita on 24 Apr 2024
Hi Jamaal, Thanks for sharing your feedback. You can always call front desk and ask for more soap/shampoo's.

10/10 Excellent

Gregory

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Ms. Mita on 23 Apr 2024
Thanks Gregory for your review.

10/10 Excellent

Francisco

Travelled with partner
Liked: Amenities
I love it
Stayed 1 night in Apr 2024
Response from Ms. Mita on 15 Apr 2024
Thanks Francisco for your review!

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean.
Stayed 1 night in Apr 2024
Response from Ms. Mita on 14 Apr 2024
Thank you Jesus for your review!

10/10 Excellent

Vianca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Long

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here a couple times!
Stayed 3 nights in Mar 2024
Response from Ms. Mita on 11 Apr 2024
Thanks Long for staying with us and for your review!

10/10 Excellent

Margie, WHITTIER

Liked: Cleanliness, staff & service, property conditions & facilities
….
Stayed 1 night in Mar 2024
Response from Ms. Mita on 9 Apr 2024
Thanks Margie for your review.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ms. Mita on 10 Apr 2024
Thank you Juan!

10/10 Excellent

Win Lae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ms. Mita on 6 Apr 2024
Thanks Win for your review

2/10 Terrible

Matin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They wanted to keep my 25$ deposit because I was giving them attitude. The 25$ was for a damage deposit. No damage at all was made. The male and female owner are very rude.
Stayed 2 nights in Mar 2024
Response from Ms. Mita on 4 Apr 2024
Hi Matin, You are free to give any rating rating you like. On and off we get very arrogant, bad mouth people like you. Usually because they are unstable themselves they tend to damage in rooms. Similar behavior happened few weeks ago, and we had to charge 800 to cover damages.

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ms. Mita on 3 Apr 2024
Thank you Leslie!

10/10 Excellent

Hope

Stayed 1 night in Mar 2024
Response from Ms. Mita on 2 Apr 2024
Thanks for your review.

10/10 Excellent

Cornelius

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 1 night in Jan 2024
Response from Ms. Mita on 28 Mar 2024
Thank you!

10/10 Excellent

Priscila

Stayed 1 night in Mar 2024
Response from Ms. Mita on 17 Apr 2024
Thank you Priscilla!

10/10 Excellent

Cassandra

Stayed 4 nights in Mar 2024
Response from Ms. Mita on 15 Apr 2024
Thanks Cassandra for your review!

6/10 Okay

Meredith

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Management, Walnut Inn & Suites on 26 Mar 2024
Thank you Meredith for sharing your feedback. We are taking actions based on your comments.

8/10 Good

Jocelyn

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ms. Mita on 25 Mar 2024
Thank you Jocelyn

6/10 Okay

Saul, Wimberley

Business traveller
Disliked: Staff & service
To close from the High way
Stayed 1 night in Mar 2024
Response from Ms. Mita on 15 Mar 2024
Thanks Saul for your review. Yes, it is very convenient to reach to hotel.

10/10 Excellent

victor

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean property a
Stayed 1 night in Mar 2024
Response from Ms. Mita on 8 Mar 2024
Thanks Victor for your review. We highly appreciate it.

10/10 Excellent

Janeth V

Stayed 1 night in Feb 2024
Response from Ms. Mita on 20 Mar 2024
Thank you Janeth!

2/10 Terrible

denisse

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ms. Mita on 25 Feb 2024
Hi Denisse, Please share what went wrong. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Hope you will give us an opportunity to better serve you in near future.

6/10 Okay

Mary

Stayed 1 night in Feb 2024
Response from Ms. Mita on 20 Mar 2024
Thank you Mary!

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ms. Mita on 20 Feb 2024
Hi Lauren, Sorry for the inconvenience but being disrespectful and threatening office staff will not be tolerated.

10/10 Excellent

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel wa better than expected, the owner both courteous and friendly.
Stayed 3 nights in Feb 2024
Response from Management, Walnut Inn & Suites on 19 Feb 2024
Thank you Michael for your review.

10/10 Excellent

Jesus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean.
Stayed 1 night in Feb 2024
Response from Ms. Mita on 18 Feb 2024
Thank you Jesus!

10/10 Excellent

Alysa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ms. Mita on 20 Feb 2024
Thank you Alysa!

10/10 Excellent

Aida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Friendly staff.
Stayed 1 night in Feb 2024
Response from Ms. Mita on 17 Feb 2024
Thank you Aida! See you again :)

10/10 Excellent

Diana

Stayed 1 night in Feb 2024
Response from Ms. Mita on 20 Mar 2024
Thank you Diana!

10/10 Excellent

alberto

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Management, Walnut Inn & Suites on 14 Feb 2024
Thanks Alberto for your review. We highly appreciate it.

10/10 Excellent

Omar

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Mita on 30 Jan 2024
Thanks Omar for your review, we highly appreciate it.

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mr. G on 29 Jan 2024
Thanks Julie for your review.

10/10 Excellent

Juan f

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service
Stayed 1 night in Jan 2024
Response from Mr. G. on 26 Jan 2024
Thank you Juan!

8/10 Good

Jerome

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Site was convenient for my business trip. Close to major freeway. Room was very clean and staff were very pleasant. Not alot of frills. No coffee machine in room, but I was satisfied with the accomodations and the price was very fair for the area.
Stayed 1 night in Jan 2024
Response from Mr. G. on 26 Jan 2024
Thank you Jerome. See you again!

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are very accomodating
Stayed 1 night in Dec 2023
Response from Mr. G. on 26 Jan 2024
Thank you Michelle!

4/10 Poor

Steve

Disliked: Room comfort
Stayed 2 nights in Jan 2024
Response from Mr. G. on 26 Jan 2024
Steve, Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Please share your concern and hope you will give us an opportunity to better serve you in near future.

6/10 Okay

Robert

Travelled with family
Stayed 1 night in Jan 2024
Response from Mr. G on 19 Jan 2024
Thanks Robert for speaking to us about your review.

4/10 Poor

Kitty

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Mr. G on 19 Jan 2024
Thanks for sharing your comments regarding your recent stay with us. We apologize inconvenience.We hope that your next visit will be better.

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Arav C on 17 Jan 2024
Mark,Thank you for taking the time to tell us about your experience with us. Your feedback is very important to us. We strive to provide superior guest experience and we are sorry as we did not meet your expectations. Rest assured appropriate measures will be taken to address the problem and prevent future occurrence. We appreciate you for sharing your concern and hope you will give us an opportunity to better serve you in near future.

10/10 Excellent

James

Stayed 1 night in Jan 2024
Response from Mr. G. on 14 Jan 2024
Thank you James!

8/10 Good

Wilfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It.was.a great place to stay if looking for nice quiet overnigt stay.:)
Stayed 1 night in Jan 2024
Response from Mr. G. on 11 Jan 2024
Thank you Wilfredo!

10/10 Excellent

Christina

Stayed 1 night in Jan 2024
Response from Mr. G on 11 Jan 2024
Thank you Christina! See you again.

6/10 Okay

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
If you like a no frills, clean room with Wi-Fi. This is for you. Vending machines available at the end of the building. Coffee was available a mile down the road at a convenience store.
Stayed 2 nights in Jan 2024
Response from Mr. G. on 9 Jan 2024
Thanks for your review Sam!

6/10 Okay

maria

Stayed 3 nights in Dec 2023
Response from Mr. G. on 27 Jan 2024
Thanks for sharing your review with us. We hope that your next visit will be better.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mr. G on 7 Jan 2024
Thanks for your review, we highly appreciate it.

6/10 Okay

Jinny

Travelled with family, Business traveller
Disliked: Staff & service, amenities
The great think was there is no carpet thats a plus for me. However service was not the best and had to remind front desk for my full deposit.
Stayed 1 night in Dec 2023
Response from Mr. G on 7 Jan 2024
Thanks Jinny for your review. We will convey your message to our staff.

10/10 Excellent

Frank

Stayed 1 night in Dec 2023
Response from Mr. G on 31 Dec 2023
Thanks for your review

10/10 Excellent

Alex

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed during Christmas weekend. The staff were helpful and gave no hassle. Room was well cleaned.
Stayed 3 nights in Dec 2023
Response from Mr. G on 31 Dec 2023
Thanks for your response Alex

6/10 Okay

Engelberto

All rooms are smoking rooms.
Stayed 1 night in Dec 2023
Response from Mr. G. on 31 Dec 2023
We do have non-smoking rooms.You had cancelled reservation, you did not even stay.

10/10 Excellent

Karen

Stayed 7 nights in Dec 2023
Response from Mr. G. on 13 Jan 2024
Thank you Karen!