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This property was very dirty bead sheet smelled. Nothing was working TV, internet, hot water. Property has manning Illegal activities happening On Premises Drug dealing And prostitution. Very very unsafe Could not sleep Always worried about car.
For $149.72, this hotel has no WiFi, no breakfast, faulty socket at sink, creaking beds, and even bathing towels not provided... Besides, strange people walking outside after midnight. Dog barked fiercely on second floor.
Unfortunately, this is the worst motel I ever booked.
Kai
Stayed 1 night in Apr 2024
Response from Glan on 20 Apr 2024
Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay with us. We're actively renovating our hotel to improve the guest experience, and we understand that some aspects of your stay fell short of expectations.Your comments regarding the lack of WiFi, breakfast, faulty socket, creaking beds, and missing bathing towels have been noted, and we will address these concerns with our team to make necessary improvements. We also apologize for any disturbances you experienced due to other guests or pets.We strive to provide a comfortable and enjoyable experience for all our guests, and we regret that we did not meet your expectations on this occasion. Your feedback is valuable to us as we continue to make improvements.If you decide to stay with us again in the future, please reach out to us directly so we can ensure a more pleasant experience. Thank you once again for your review.
Thank you for sharing your feedback. We're sorry to hear that your stay with us did not meet your expectations. Our goal is to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short in your case.We take your feedback seriously and will use it to make necessary improvements. Your experience is important to us, and we appreciate your candid comments as they help us learn and grow.If you have any additional concerns or if there’s anything specific we can do to make things right, please feel free to reach out to us directly. We would welcome the opportunity to better understand your experience.Thank you once again for your review. We hope to have the chance to exceed your expectations in the future.
Thank you for sharing your feedback about your recent stay with us. We are sorry to hear that your experience did not meet your expectations. We value all feedback as it helps us improve and provide a better experience for our guests.If there are specific areas where we can improve, please don't hesitate to let us know. Your feedback is important to us, and we're committed to addressing any issues you encountered.We appreciate your time in sharing your review and hope you'll consider giving us another opportunity to serve you better in the future.
10/10 Excellent
Vidal
24 Mar 2024
Vidal
Stayed 2 nights in Mar 2024
Response from Glan on 20 Apr 2024
Thank you so much for your amazing 5/5 star rating! We are thrilled to hear that you enjoyed your stay with us and that we were able to provide you with a positive experience.Your kind words mean a lot to our team, and we're delighted that we could make your visit memorable. We strive to provide the best service and comfort to our guests, and your feedback lets us know we're on the right track.We look forward to welcoming you back in the future for another exceptional stay! If there's anything we can do to make your next visit even better, please don't hesitate to let us know.
Even though this property is being updated , the updates are done sloppy , the room was not clean . Took shoes off and floor turned my feet black , toilet had dirt and hair around bottom. Furniture had food spots and dirt . Had not been clean throughly.
Sonia
Stayed 2 nights in Mar 2024
Response from Glan on 25 Mar 2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
10/10 Excellent
m
15 Feb 2024
m
Stayed 1 night in Feb 2024
Response from Glan on 25 Mar 2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
Would not recommend. It is unsafe, dirty, and run down.
adam
Stayed 2 nights in Feb 2024
Response from Glan on 25 Mar 2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
It's the worst experience I ever had. You can hear clearly when people walking and talking. Very limited and poor bathroom supplies. The toliet paper was not flushed from last guest. The price is not cheap. Don't come!
XINYU
Stayed 1 night in Jan 2024
Response from Glan on 25 Mar 2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
While they are doing work on the property, this place feels unsafe as you drive up and when you go into the lobby. My room is newly renovated but there is no mirror, no trash cans, and only a single bath towel with no hand towels or wash clothes. Also, there are only 3 local channels on the tv.
Nicole
Stayed 1 night in Oct 2023
Response from Glan on 25 Mar 2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
4/10 Poor
Summer
10 Oct 2023
Disliked: Property conditions & facilities
Summer
Stayed 1 night in Oct 2023
Response from Glan on 25 Mar 2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
Quiet and somewhat hidden but the floor can be swept better. Overall not bad for the price.
Randy
Stayed 1 night in Sep 2023
Response from Glan on 25 Mar 2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
The area felt unsafe, with homeless men on the property. Very unclean outside - dirty sidewalks, parking areas and pool - which was closed "due to COVID-19". No towels in room, which looked as though it had not been cleaned. No dresser, bedside table, chair, closet or other place to hang clothes.
Beth
Stayed 1 night in Aug 2023
Response from Glan on 25 Mar 2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
Someone stole my bike and they would not allow me to see the video on camera to see who stole my bike
Christine
Stayed 1 night in Jul 2023
Response from Glan on 25 Mar 2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
I like because they let me extend my stay and very friendly and they don't act all disrespectfull like other hotels in Pomona
Christine
Stayed 1 night in Jul 2023
Response from Glan on 25 Mar 2024
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a fantastic stay with us and that we were able to meet or exceed your expectations. Your 5-star rating means the world to us and serves as a great source of motivation for our team.We strive to provide every guest with a memorable and enjoyable experience, and it's wonderful to know that we hit the mark with you. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another outstanding stay in the future!
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a fantastic stay with us and that we were able to meet or exceed your expectations. Your 5-star rating means the world to us and serves as a great source of motivation for our team.We strive to provide every guest with a memorable and enjoyable experience, and it's wonderful to know that we hit the mark with you. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another outstanding stay in the future!
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
Room was dirty, mold on ceilings, huge cracks in mirror, toilet uncleaned when we arrived, stains on sheets, graffiti everywhere, and cherry on top was the blood spatters all over the floor. Idk how they get away with it, honestly. We couldn't sleep there for obvious reasons and we couldn't get our money back.
Jamie
Stayed 2 nights in May 2023
Response from Glan on 25 Mar 2024
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
We truly appreciate you taking the time to share your feedback with us. While we're disheartened to hear that your recent stay didn't meet your expectations, please accept our sincerest apologies for any inconvenience or disappointment you experienced. Your satisfaction is incredibly important to us, and we're committed to addressing the issues you've raised to ensure that future guests enjoy a seamless and enjoyable experience.We would love the opportunity to make things right for you. Please reach out to us directly so we can discuss your concerns in more detail and work towards finding a solution that leaves you feeling satisfied and valued as our guest.Thank you for bringing these matters to our attention, and we hope to have the chance to welcome you back for a much-improved stay in the near future. Your feedback is invaluable to us as we strive to continually improve our services and exceed our guests' expectations.
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a fantastic stay with us and that we were able to meet or exceed your expectations. Your 5-star rating means the world to us and serves as a great source of motivation for our team.We strive to provide every guest with a memorable and enjoyable experience, and it's wonderful to know that we hit the mark with you. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another outstanding stay in the future!
10/10 Excellent
xu'fei
7 Feb 2024
xu'fei
Stayed 1 night in Feb 2024
Response from Glan on 25 Mar 2024
Thank you so much for taking the time to leave us such a glowing review! We're thrilled to hear that you had a fantastic stay with us and that we were able to meet or exceed your expectations. Your 5-star rating means the world to us and serves as a great source of motivation for our team.We strive to provide every guest with a memorable and enjoyable experience, and it's wonderful to know that we hit the mark with you. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another outstanding stay in the future!