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Reviews of Super 8 by Wyndham Hollywood/LA Area

2 out of 5
Super 8 by Wyndham Hollywood/LA Area
1536 N Western Ave, Los Angeles, CA

Reviews

5.8
Rating 10 - Excellent. 128 out of 1005 reviews" "
Rating 8 - Good. 221 out of 1005 reviews" "
Rating 6 - Okay. 257 out of 1005 reviews" "
Rating 4 - Poor. 167 out of 1005 reviews" "
Rating 2 - Terrible. 232 out of 1005 reviews" "

5.8/10

Cleanliness

6.0/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

4/10 Poor

Sandeep

Disliked: Amenities
Not very clean.
Stayed 4 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Sandeep,We appreciate your feedback and regret any inconvenience caused. Rest assured that cleanliness is a top priority, and we will address this matter internally. Please feel free to reach out to our management team for further assistance.

2/10 Terrible

Cecilia

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the front desk guy had no shoes when he was working. he gave me a room when that room was booked. Imagine how scare i was when i open my room door and there was someone inside. I went back to the front desk and the guy told "it should not be anybody in there" well there was someone in there. he tried to give me the room next door. I told him i was not feeling safe and i wanted to get a room in another floor. room was discussing and no safe at all
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Cecilia, We are sorry to hear about your experience and apologize for any inconvenience caused. Rest assured, we have addressed your concerns with the team to prevent such occurrences in the future. Your feedback is valuable to us as we continuously strive to improve our services. Thank you for bringing this to our attention.

2/10 Terrible

Brittney

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Felt unsafe. There is a club next door that you can hear all night. Elevator didn’t feel safe. Homeless camps all around the hotel. Did want to walk bare foot in the room
Stayed 3 nights in Apr 2024
Response from Manager on 1 May 2024
Hello Brittney, We regret to hear about your experience and apologize for any inconveniences. Guest safety is our top priority, and we work closely with local authorities to monitor the surrounding areas. Your feedback is valuable, and we encourage you to reach out to our management team directly to address any remaining concerns.

8/10 Good

Nezam

Travelled with family
Old and raggy
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Nezam,We appreciate your feedback and regret to hear that you found the hotel to be old and raggedy. We take all comments seriously and will share your concerns with our team for further evaluation and improvements. Thank you for bringing this to our attention.

10/10 Excellent

jessica

Disliked: Cleanliness
Stayed 6 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello jessica,We are thrilled to hear that you had a fantastic experience during your stay with us! If you have any further comments or concerns, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

4/10 Poor

Colin

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not for families. There is a club next to the building. Kind of scary coming in at night. Inside was okay. Smell of cigar, and weed seeped into the room.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Colin, Thank you for sharing your feedback with us. We regret to hear about your experience and apologize for any inconvenience caused. Guest satisfaction is a top priority for us, and we recommend future guests contact our management directly to address any concerns they may have during their stay.

2/10 Terrible

MADALINA

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst places I have ever stayed at. First off, they need to advertise it as a motel, not a hotel. This is a 2 star facility. I arrived there a little early (12:00), and although they had a room ready, they asked me to pay $25 if I wanted an early check in. This was not a problem, I understand why they want to charge (it just has never happened to me before). When I finally checked in, close to 7, as I went about my day, the bathroom floor was all wet. I went back to the reception and I told the gentleman working there that I would need another room. He was reading something (and he acted very annoyed that I was interrupting him), and after initially he told me they do not have another room, he then agreed to move me to a different room. No apologies, nothing, just a lot of attitude. The new room was ok (basic, the bathroom is in need of much updates, everything was rusted), and there was a lingering nasty smell). The bedsheets were clean though. And then at night, loud music was playing (now I know from a club they have adjacent to the hotel). I would not recommend this place and will for sure not return. Breakfast was as basic as the room (something sweet and coffee).
Response from Manager on 9 Apr 2024
Hello MADALINA, We appreciate your feedback on your recent visit. Our check-in policy reflects our standard procedures, and we regret any inconvenience caused. Please rest assured that we are continuously working to improve our facilities. Your observations will be shared with the team for further review as we strive to enhance our guests' experiences. Thank you for your comments, and we apologize for any disappointment during your stay.

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, staff & service
I always enjoy the staying! Great location to drive close to Hollywood Boulevard!
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello Jose, We're delighted to hear that you enjoyed your stay and found our location convenient for exploring Hollywood Boulevard! Your feedback is greatly appreciated.

6/10 Okay

Mikael Blane

Stayed 3 nights in Mar 2024
Response from Manager on 23 Apr 2024
Hello Mikael Blane, We value your stay and regret to hear that we may have fallen short of your expectations. If you have any specific feedback to share, please don't hesitate to reach out to us directly so we can address any concerns. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Safe and convenient
Stayed 1 night in Feb 2024
Response from Manager on 2 Apr 2024
Hello Daniel,We are pleased to hear that you found our hotel to be safe and convenient during your stay. Your feedback is valuable to us, and we hope to welcome you back in the future for another enjoyable experience.

2/10 Terrible

Jatinder

Travelled with family
Beds were not clean, roof has a crack on drywall.
Stayed 3 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Jatinder, We appreciate your feedback and apologize for any inconvenience you experienced. Guest satisfaction is our top priority, and we encourage you to reach out to our management team directly to address your concerns further. Thank you for bringing this to our attention.

2/10 Terrible

BRENDA

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The parking is complicated, the furnite room is old, the bath is dangerous, the breakfast is poor, the room exterior looks like a horror movie, outside before the parking lot have a green door, looks like a bar with strange people. I was scare with my family i don't recommend this place. The staff was gentile.
Stayed 1 night in Mar 2024
Response from Manager on 25 Mar 2024
Hello BRENDA,It is disappointing to hear about your experience. We appreciate your kind words about our staff. Your feedback is valuable to us as we strive to improve our services. We apologize for any inconvenience caused and will address your concerns appropriately.

6/10 Okay

Claudio, SAN FRANCISCO

Stayed 2 nights in Mar 2024
Response from Manager on 15 Apr 2024
Hello Claudio, We appreciate you choosing our hotel for your recent stay. If there were any areas that did not meet your expectations, please don't hesitate to reach out to us directly so we can address them accordingly. Your comfort and satisfaction are our top priorities.

4/10 Poor

Jaime

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
El caballero de la reception no resuelve. Problemas todos los ruido se escucha la personas alas 2o3 am haciendo ruidos y hablando alto y no de jaban dormir
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Jaime, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we will address noise disturbances through our regular monitoring and reminders for all guests to observe quiet hours. We hope this does not deter you from considering us in the future.

10/10 Excellent

Sathish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Sathish,We are thrilled to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to contact us. We look forward to welcoming you back soon!

10/10 Excellent

David, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient place to stay
Stayed 7 nights in Mar 2024
Response from Manager on 22 Mar 2024
Hello David,We are pleased to hear you found our hotel convenient for your stay. We appreciate your feedback and hope to welcome you back again in the future.

10/10 Excellent

Ashley, Los Angeles

Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Ashley,We're thrilled to hear you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay.

2/10 Terrible

Niral

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello Niral,We're sorry to hear that your experience fell short of expectations. Please feel free to contact us directly with any specific feedback you would like to share so we can address your concerns.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 14 Mar 2024
Hello Jorge,We're thrilled to hear you had a fantastic stay with us! We hope to welcome you back soon for another wonderful experience.

8/10 Good

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Breanna, We appreciate you choosing our hotel for your stay! If you have any feedback you'd like to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another pleasant experience.

2/10 Terrible

ivana

Disliked: Cleanliness, staff & service, property conditions & facilities
Límites breakfast, only is juice and bread
Stayed 2 nights in Feb 2024
Response from Manager on 5 Mar 2024
Hello ivana, We appreciate your feedback regarding the breakfast offerings. We always aim to improve our services and will take your comments into consideration for future enhancements. We hope you had an overall pleasant stay with us and thank you for choosing our hotel.

4/10 Poor

Jesus

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely avoid stepping foot into this establishment. It's a true contender for the title of the worst hotel imaginable, deserving a grand total of zero stars. From the moment you enter, you're greeted with a time warp back to the 1980s, with facilities that seem to have been neglected since then. The staff, if you can even call them that, are a sorry sight with their unprofessional appearance and demeanor that screams incompetence. As for the parking situation, it's nothing short of a joke – a desolate area beside the hotel where cars are left vulnerable and unwatched, inviting theft and vandalism. And let's not forget the lovely company of homeless individuals loitering around the premises, adding a delightful touch of discomfort to your stay. Now, let's talk about the price – a staggering $150 per night for what can only be described as a nightmare experience. Trust me; you'll be kicking yourself for spending that kind of money on such atrocious services. And for the love of all that's holy, do not subject your children to this horror show. The bathroom is a breeding ground for foul odors, with water that smells like it's been festering for decades and a fan that sounds like a chainsaw on steroids. Oh, and the floors? They creak and groan with every step, providing the soundtrack to your misery as you hear every little sound from the adjacent rooms. But wait, there's more! Picture this: staff members shuffling around barefoot, as if hygiene and basic decency are mere a
Stayed 1 night in Feb 2024
Response from Manager on 1 Mar 2024
Hello Jesus, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

4/10 Poor

Robert

Liked: Property conditions & facilities
Disliked: Staff & service
Had 1pm late check out Housekeeping started banging on my door at 10:45 every 15 minutes or so and walked in on me naked twice after screaming go away with do not disturb on door. I finally opened the door and found 5 housekeepers outside the door so I walked outside naked and asked them if they wanted to take a picture instead of walking in on me trying to sleep.
Stayed 1 night in Jan 2024
Response from Manager on 29 Feb 2024
Hello Robert, We regret to hear about your experience with our housekeeping team. We encourage guests to utilize the "Privacy Please" sign to minimize disruptions during their stay. Your feedback is valuable in improving our services, and we will address this issue internally for the utmost guest satisfaction.

2/10 Terrible

Lester

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Habitación con mucho mal olor a cigarrillo y baño lleno de cabello y no me quisieron hacer el cambio de habitación
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
Hello Lester, We apologize for any inconvenience you experienced during your stay. Your feedback is valuable, and we have shared your comments with our team for improvement. Please reach out to our management for further assistance with your concerns.

2/10 Terrible

Drew

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Car was stolen from parking lot. Do not stay here.
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Drew, Thank you for sharing your feedback with us. We deeply regret to hear about your unfortunate experience. Please know that the safety of our guests is of utmost importance to us, and we take this matter very seriously. We kindly advise you to report the incident to the local authorities for further investigation.

6/10 Okay

Bhavikkumar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location Is Good but This Property is Really Very Old and dirty Carpets.
Stayed 4 nights in Feb 2024
Response from Manager on 10 Feb 2024
Hello Bhavikkumar,Thank you for sharing your feedback about our hotel. We apologize if our property did not meet your expectations. We appreciate your comment regarding the carpets and have shared this with our housekeeping team for further evaluation. We continuously strive to improve our facilities and provide a comfortable environment for our guests.

10/10 Excellent

Biency

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Biency,Thank you for sharing your feedback with us. We're glad to hear that you found your experience at our hotel to be amazing. We strive to provide excellent service and a comfortable stay for all our guests. We appreciate your kind words and hope to welcome you back for another wonderful stay in the future.

2/10 Terrible

Jarod

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When you pull up to the property, hopefully you'll be able to find parking in the very small spaces. Hopefully you won't have to walk past the bouncer at the sketchy unmarked, unsigned club that's either next door or built into the hotel with clouds of illegal drugs smoke billowing out. Hopefully when you do that with your kids in tow, You won't feel as endangered as I did. Please know that when you do experience some of these things and ask for a refund the hotel will not give you a refund. They will tell you to refer to orbitz. Orbitz says that the hotel will not give a refund, which is true. The operator will say to talk to Orbitz. So no refund means no refund. No matter how endangered you feel. I honestly don't feel like this hotel should ever be suggested to anybody, much less a family visiting with children. Shame on orbitz for suggesting it. Between the smell of the drugs and the advertisements in the ground floor of the hotel about prostitution, this place is a dive. I have never written a review like this before. I will be more careful when I book in the future.
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Hello Jarod,We apologize if your experience fell short of your expectations. Our hotel takes the safety and comfort of our guests seriously and we regret any concerns you may have had. We encourage guests to contact our management directly for assistance with any issues encountered during their stay. We appreciate your feedback and will use it to improve our services. Thank you for bringing this to our attention, and we hope you will reconsider staying with us in the future.

4/10 Poor

Goku

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get what you pay for - dont get for breakfast
Paid for this knowing I was getting what I paid for but when "breakfast" is included I was assuming it meant more than bread and packaged cinnamon rolls. No fruit or proteins. Just bread. Literally. Slices of bread. The beds were fine, room was decently clean aside from leftover hair on the sink from a guest (shaved hair) and the shower ran hot Dont recommend for families
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Goku,Thank you for sharing your feedback with us. We are sorry to hear about your disappointment regarding the breakfast options. We appreciate your input and will certainly take it into consideration for future improvements. We apologize for any inconvenience caused by the cleanliness issue you experienced, and we will address it with our housekeeping team. If there is anything else we can do to assist you, please feel free to reach out to our management directly.

10/10 Excellent

Fabian

Stayed 1 night in Jan 2024
Response from Manager on 6 Feb 2024
Hello Fabian,Thank you for choosing our hotel for your stay! We are thrilled that you had a great experience with us. Please don't hesitate to reach out if you have any further questions or if there is anything else we can assist you with. We hope to welcome you back in the future.

4/10 Poor

Lucia

Disliked: Staff & service, property conditions & facilities, room comfort
Bad Jassan and painful bed
When we came in Jassan the guy at the counter acted like we had inconvenienced his whole life. Jassan failed to mention how to get to our room what time breakfast was and any information normally given at a hotel. When I asked him a question about our stay he finally looked up and said ugh yes I know a king size bed. Which by the way it made my entire body hurt, that bed was so hard and lumpy it made my back, hips and knees hurt, my partner was feeling the same way.
Stayed 1 night in Dec 2023
Response from Manager on 17 Jan 2024
Hello Lucia, Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. We appreciate your feedback and will address it with our team to ensure better communication and assistance is provided to our guests. Regarding the comfort of the bed, we understand your concern and will continue to evaluate and improve the quality of our mattresses. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

2/10 Terrible

Maria C

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
I will not recommend this hotel to anyone simply words horrible place to stay
Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello Maria C, Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations. We strive to provide a positive guest experience and would appreciate the opportunity to understand more about your concerns. Please feel free to contact our management team directly so they can address any specific issues you may have encountered.

2/10 Terrible

Meysam

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible
Stayed 3 nights in Dec 2023
Response from Manager on 27 Jan 2024
Hello Meysam, We're sorry to hear that you had a less than satisfactory experience during your stay with us. It is important to us that all of our guests have a positive stay, and we apologize for any inconvenience you may have encountered. We appreciate your feedback and will use it to improve future guest experiences.

2/10 Terrible

cory

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Staff was very nice but hotel was dirty, uncomfortable, free breakfast was toast. Awful location and a lot of homeless around, checked out early because the bed was like sleeping on the floor. Staff was very friendly and understanding
Stayed 2 nights in Dec 2023
Response from Manager on 8 Jan 2024
Hello cory, Thank you for sharing your experience with us. We appreciate your kind words about our staff. We apologize for any inconvenience you may have encountered during your stay. We strive to maintain a clean and comfortable environment for all guests. It's unfortunate that our location did not meet your expectations. We appreciate your feedback and will use it to improve our services.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad one, don’t reserve this hotel
Front desk person shows 0 interest with the guests, as if they show their face why did you book this hotel as such. This hotel doesn’t serve breakfast, their service is a joke. Hotels.com you must remove the option breakfast for this hotel. Location and parking is the only advantage to get around Hollywood rest are useless
Stayed 2 nights in Dec 2023
Response from Manager on 30 Dec 2023
Dear Guest, Thank you for your feedback regarding your recent stay with us. We apologize for any inconvenience caused by the front desk service. We appreciate you highlighting the advantages of our location and parking. Please note that breakfast services may not be available due to current circumstances. We encourage guests to contact the hotel directly for any further assistance.

2/10 Terrible

Ado

Disliked: Staff & service, property conditions & facilities
Good price for this part of town but the clerk was very rude and not friendly at all
Stayed 1 night in Dec 2023
Response from Manager on 23 Dec 2023
Hello Ado,Thank you for choosing our hotel during your visit to this part of town. We apologize if you felt our clerk was not as friendly as you expected. We appreciate your feedback and will use it to improve our services. We hope you had a pleasant stay overall and please do not hesitate to contact us with any further concerns or feedback you may have.

2/10 Terrible

Anmol

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor facilities, horrible breakfast, non working ice vending machines, rude staff. Only good thing was that they accepted our request to move out early so the torcher stopped earlier than expected.
Stayed 4 nights in Dec 2023
Response from Manager on 23 Dec 2023
Hello Anmol, We're sorry to hear that you were dissatisfied with some aspects of your stay. We appreciate your feedback and will share it with our team for improvement. Should you have any further concerns, please feel free to reach out to our management directly.

10/10 Excellent

Wadoo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxation
Comfortable, quiet and excellent customer service.
Stayed 1 night in Dec 2023
Response from Manager on 13 Dec 2023
Hello Wadoo,Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our hotel comfortable, quiet, and enjoyed our excellent customer service. It was a pleasure having you as our guest and we hope to welcome you back in the future for another exceptional experience.

8/10 Good

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean and ready to be used.My room was fairly quiet as it was in the back of the hotel adjacent to a residence. All faucets,heater,lights,TV,coffee maker and toilet were found in working order.The bed was fairly firm and give me no problems for sleeping. The area around the hotel is very sketchy so you need to be aware of the people and surroundings especially at night.The parking lot parking is tight so you need to park correctly as autos will be close together.Good luck with your visit.
Stayed 1 night in Dec 2023
Response from Manager on 5 Dec 2023
Hello Dan,Thank you for choosing our hotel for your stay. We are glad to hear that your room was clean and that all the amenities were in working order. We understand your concerns about the surrounding area and parking, and we appreciate your awareness of your surroundings. We hope you had a pleasant stay overall and if you have any additional feedback, please don't hesitate to reach out to our management team.

8/10 Good

Gina

Liked: Cleanliness, amenities, property conditions & facilities
The staff was nice not much of a breakfast though
Stayed 1 night in Dec 2023
Response from Manager on 5 Dec 2023
Hello Gina,Thank you for your feedback regarding our staff. We appreciate your kind words. We apologize if the breakfast did not meet your expectations. Your comments will be shared with our team for further improvement. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

6/10 Okay

Josephine

Good
Stayed 1 night in Nov 2023
Response from Manager on 18 Nov 2023
Hello Josephine,evenings, Thank you for taking the time to share your experience with us. We appreciate your feedback and apologize for any inconvenience you may have encountered during your stay. We strive to provide exceptional service and will be sharing your comments with our team for improvement. If you have any further concerns, please don't hesitate to contact our management directly.

6/10 Okay

Carmen

Stayed 2 nights in Nov 2023
Response from Manager on 16 Nov 2023
Hello Carmen,I'm sorry to hear that you had a less-than-satisfactory experience during your stay. We value all feedback and would appreciate more details about your specific concerns. Please reach out to our management directly to discuss further.

6/10 Okay

Zeev

Travelled with family
The Super 8 by Wyndham Hollywood/LA Area is located in a convenient area but the hotel was noisy due to a noisy club. In the Super 8 by Wyndham Hollywood/LA Area area there are a lot of tents...
Stayed 3 nights in Oct 2023
Response from Manager on 9 Nov 2023
Hello Zeev, Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize if the noise from the nearby club disrupted your stay. While we strive to provide a comfortable environment, factors beyond our control can occasionally impact the guest experience. Regarding the tents in the area, we are working with local authorities to address this situation. We appreciate your understanding and hope to welcome you back for a more enjoyable stay in the future.

6/10 Okay

Enrique, San Ramon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Something is wrong this time, sounds like they have dogs upstairs; to much noise and make it hard to sleep. We have been there before and was very nice.
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello Enrique, Thank you for choosing our hotel for your recent stay. We apologize for any inconvenience caused by the noise disturbance. We strive to provide a peaceful experience for all of our guests and regret that your stay fell short of expectations. We appreciate your past patronage and hope to have the opportunity to welcome you back for a future stay.

2/10 Terrible

Selene

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
very unsafe, not to clean. we stay only for one night a little pricy for what you get
Stayed 1 night in Oct 2023
Response from Manager on 9 Nov 2023
Hello Selene, Thank you for sharing your feedback with us. We apologize for any concerns you encountered during your stay. Providing a safe and clean environment is our top priority, and we regret if we fell short in meeting your expectations. We appreciate your valuable input and have taken note of your comments for improvement. We hope you will give us another chance to exceed your expectations in the future.

4/10 Poor

James

Travelled with partner
Disliked: Staff & service, property conditions & facilities
If you like to be around a lot of homeless people and listen to sirens all night, this is the place for you.
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello James,We're sorry to hear about your recent experience at our hotel. We take our guests' feedback seriously and apologize for any inconvenience caused. Our location in a bustling city can, at times, result in external noise. We appreciate your understanding and hope that you had a comfortable stay otherwise.

10/10 Excellent

Jairo

Liked: Amenities
Good clean hotel
Stayed 1 night in Oct 2023
Response from Manager on 29 Oct 2023
Hello Jairo,Thank you for your kind feedback! We are glad that you found our hotel to be clean. We hope to welcome you back soon!

8/10 Good

Verified traveller

Liked: Room comfort
Good for a one night stay.
If you need a rest for the day to get going the next, this is your place. Place made me nervous, homeless encampments and suspicious people surround this place. At least parking is free but I prayed for my car not to be stolen. Room was a bit small but the ac was working and there was hot water.
Stayed 1 night in Oct 2023
Response from Manager on 26 Oct 2023
Dear Guest,We apologize for any concerns you had during your stay. Our team takes security seriously and we have measures in place to ensure the safety of our guests. We appreciate your feedback and will address your concerns.

2/10 Terrible

Brynn

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude front desk staff in the evening. Dangerous light switches.
Stayed 2 nights in Oct 2023
Response from Manager on 25 Oct 2023
Hello Brynn, We apologize for the unpleasant experience with our front desk staff. Your feedback has been noted and will be addressed with the team. We are also sorry for any inconvenience caused by the light switches and will have maintenance look into it. Thank you for bringing this to our attention. We will work on improving our services.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunate
It's unfortunate, I normally don't do bad reviews but this stay was not good. Some positives: it wasn't far from universal studios, they allowed us to check in an hour early and we booked 3 rooms and they were all on the same floor. For the not so good: 1 out of the 3 rooms were "updated" but even that room was dirty, the TV was broken and kept glitching, 1 of the 3 rooms had an old stained mattress (we always check mattresses for sign of bed bugs) when we asked for a different room due to that and the fact that the bathroom door was not properly installed and you can see through it like a stall door, the lock didn't work and it had a terrible odor, the front clerk was unwilling to switch the room. The 3rd room was ok, not good but not bad like all the rooms not clean and had a stale odor.
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Dear Guest, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.