Knowing that every moment of your stay at Sheraton Gateway Los Angeles Hotel was flawless has us all excited, Jennifer! Thanks for sharing your positive thoughts. Revisit soon!

Thank you for sharing your feedback, Kelsey. We sincerely apologize for the inconvenience you experienced with our shuttle service and the lengthy check-in process after such a long flight. It's clear we missed several opportunities to make your stay comfortable. We understand how these issues compounded your discomfort, especially when coupled with noise disturbances. Please know that your comments have been taken to heart and are being addressed to improve our service and facilities. We are committed to providing a pleasant and comfortable experience for all our guests and hope to have the opportunity to discuss this with you further. We are eager to show you improvements on a future visit.

Earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back, Colleen!

We appreciate your high rating. It was a pleasure serving you, and we hope to welcome you back soon, John!

Thank you for your feedback, Richard. We apologize for the wait you experienced upon your early arrival and any inconvenience this caused, especially after a long flight. We strive to accommodate our guests as efficiently as possible, and it’s clear we fell short in your case. We also understand your concerns about the early arrival charge, and we are reviewing our policies to better assess our guests' expectations and needs. Your experience is valuable to us as it helps us improve. We hope to have the opportunity to connect and learn more from you and to serve you in the future better and make your next stay more seamless and enjoyable.

The experience you had is certainly unusual and concerning. We are unaware of this incident and hope to connect with you soon to learn more from you. We are confident we can get to the bottom of this and restore your trust. Thank you, Kelly.

Thank you for your five-star rating! We hope to be your preferred property whenever your travels bring you to the area, Russell!

Jeffrey, thank you for your glowing review and for choosing our hotel! We're thrilled to hear that you love everything about your stay with us. Your feedback regarding the carpet in the hallways is greatly appreciated. We understand the importance of maintaining a high standard of cleanliness and ambiance throughout our property. Rest assured, your comments have been noted, and we are actively working to address this issue to ensure a more pleasant experience for all our guests. We hope to welcome you back soon for another memorable stay!

Thank you for sharing your experience, Krystal. We're truly sorry to hear about the difficulties you encountered during the booking process and the service provided by our front office manager. It's important to us that our staff not only adheres to guidelines but also delivers service with empathy and understanding. We appreciate hearing that other team members were helpful, but we recognize the overall experience did not meet the standard we aim to uphold. Your feedback is crucial for our improvement, and we are addressing these concerns to ensure a more supportive and responsive approach in the future. We hope to have another opportunity to demonstrate our commitment to excellent guest service on your next visit. Should you want to share any more details we are always available.

How exciting to know we provided you with a 10/10 hospitality experience! Thank you from all of us at Sheraton Gateway Los Angeles Hotel for offering your positive feedback. See you next time, Jun Seong!

Thank you for sharing your experience, Christina. We sincerely apologize for the cleanliness issues you encountered in the bathroom. This is certainly not up to our standards, and we understand how disappointing this must have been for you. Please rest assured that your feedback has been passed on to our housekeeping team to ensure this is an isolated issue that is corrected moving forward. We are always eager to learn more details about our guests' experiences and would love to connect. We hope to have another opportunity to restore your confidence in our hotel.

We strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us. It is our hope you will visit us again so that we can win you over completely, Juan.

Thank you for your wonderful feedback, Crystal! We're delighted to hear that you enjoyed your stay with us at Sheraton Gateway Los Angeles Hotel and found our team charming. It's fantastic to know that you enjoyed the selection of foods from Costero and that your room was sparkling clean and peaceful. We're also glad that our proximity to the rental car place was convenient for you. We apologize for any inconvenience caused by the construction work in the area, but we appreciate your understanding that it's temporary. We look forward to welcoming you back soon for a perfect all-around trip!

Thank you for sharing your experience, Timothy! We're delighted to hear that our hotel provided you with a clean, quiet, and secure place to rest during your layover after a long flight. It's wonderful to know that we could make your last flight connection home more comfortable. Your comfort and well-being are important to us, and we're glad we could contribute to a positive experience. We hope to welcome you back for another comfortable stay at the Sheraton Gateway Los Angeles Hotel in the future!

Sandra, your feedback fills us with immense pride! We're so glad that our early check-in option made your arrival smoother and more pleasant. Your comfort means the world to us, and we're thrilled that we could make your stay a little bit easier. Can't wait to welcome you back to the Sheraton Gateway Los Angeles Hotel whenever you return to LA!

Bonita, your feedback truly warms our hearts! We're so happy to hear that you felt Sheraton Gateway Los Angeles Hotel was upscale, classy, beautiful, welcoming, and comfy. Your kind words mean a lot to us, and we're thrilled to have made your stay so enjoyable. Can't wait to welcome you back for another fantastic experience!

Thank you for choosing Sheraton Gateway Los Angeles Hotel, Marguerite! We're delighted to hear that you enjoyed the excellent appointments and had a great stay with us. Your feedback about the shuttle service information is greatly appreciated. We understand the importance of clear directions, especially after a long flight, and will work on providing more detailed guidance for our guests. We look forward to welcoming you back soon for another seamless experience!

Mohamed, we sincerely regret you were not completely satisfied with your stay. We hope to connect as we are eager to learn more about your experience. Thank you for your time.

Thank you for your feedback, Darrell. It's disappointing to hear that your experience did not meet expectations, particularly with the cleanliness of the elevator carpets and the general condition of the rooms. Additionally, it seems there was a lack of communication regarding hotel amenities and operating hours, which is crucial for a comfortable stay. Your comments are being taken seriously, and measures are being implemented to address these issues. We apologize for the shortcomings and hope you will consider giving us another opportunity to talk with you further and to provide a better experience in the future.

Your star rating is greatly appreciated, and it will be our pleasure to welcome you back!

Thank you for the excellent review, Rebecca! It’s wonderful to hear that the recent renovations at Sheraton Gateway Los Angeles Hotel enhanced your experience. Delighted to know that the thoughtfulness and kindness of our staff made your stay more comfortable. We're also glad that the bag storage service was convenient for you. Looking forward to welcoming you back on your next visit!

Thank you for rating us highly, Alison! We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

We appreciate you sharing how much you enjoyed our competivie rates, Joseph. We hope you will continue to choose Sheraton Gateway Los Angeles Hotel wherever you are in LA.

Thank you for visiting, Breanne! We are grateful for your star-rating, please come back soon.

Reading that our team ensured a warm welcome and provided attentive service throughout your stay is rewarding. Thank you for highlighting this, George. All of us at Sheraton Gateway Los Angeles Hotel woul love to host you again anytime!

Thank you for sharing your experience, Latina. It's good to hear that the room provided the comfort you needed after a long journey. However, it's concerning to hear about the issues you encountered at the restaurant, especially with the fries and the oversight on your bill. Please accept sincere apologies for this frustration and know that we are here should you need to discuss this further. Feedback like yours is invaluable in helping improve our food service and overall guest satisfaction. We hope to have another opportunity to serve you better and make your next stay flawless.

And we loved having you here, Marisa. Thank you for choosing Sheraton Gateway Los Angeles Hotel for your travel needs. Our incredible team looks forward to welcome you again in the future!

Thank you for the positive review, Hsiwen! It’s wonderful to hear that you enjoyed the spacious and clean accommodations here at Sheraton Gateway Los Angeles Hotel. We are delighted that your stay was pleasant and that you’re considering us for your next visit to the LA area. Looking forward to welcoming you back soon, hopefully for a longer stay!

Thank you for your feedback, Amir! It's wonderful to hear that you appreciated the cleanliness of the Sheraton Gateway Los Angeles Hotel. We take great pride in maintaining a clean and welcoming environment for all our guests and appreciate you highlighting this! Hurry back for another pristinely comfortable visit!

Thank you for your feedback, Sanford! It's fantastic to know that you appreciated the prompt and professional service during your stay with us. We're committed to maintaining this standard and hope to impress you again on your next visit to the Sheraton Gateway Los Angeles Hotel!

Appreciate you taking the time to leave a positive score! We look forward to welcoming you back on your next visit and aim to provide an even more remarkable experience.

Thank you for taking a moment to share your positive score! We hope you plan to join us on your next visit to the area, so we have a chance to further impress.

Thank you for sharing your thoughts, Mary. It's good to hear that our location was convenient for your early morning flight. We appreciate your candid feedback about the need for updates around the property. Your comments are invaluable as we strive to improve our facilities and offerings to better meet the expectations of our guests. We hope to have the opportunity to welcome you back to a refreshed and more updated Sheraton in the future. Safe travels!

Thank you for your kind words, Susan! We're thrilled to hear that you enjoyed your stay with us at Sheraton Gateway Los Angeles Hotel and found our team to be welcoming and helpful. We look forward to your next trip and are excited to welcome you back. Safe travels until then!

Thank you for sharing your thoughts, Mark! It's great to hear that you had a comfortable stay with us at the Sheraton Gateway Los Angeles Hotel, even if it was just for one night. We look forward to the chance to welcome you back for another cozy stay, hopefully for a bit longer next time!

Thank you for your feedback, Carol. We're sorry to hear that some aspects of the hotel did not meet the high standards you've come to expect from previous visits. Rest assured, we are addressing the issues with the hallway carpeting and the elevator floors to ensure our facilities are in top shape. It's great to hear that our team and restaurant continue to meet your expectations though. We appreciate your loyalty and look forward to providing a more polished experience on your next stay.

We appreciate your high rating. It was a pleasure serving you, and we hope to welcome you back soon, Patrick.

Thank you for sharing your feedback, James. We're sorry to hear that the breakfast did not meet your expectations as well as our rates. Your comments are invaluable to us as we strive to improve our dining offerings and ensure that our pricing reflects the quality our guests expect and is competitive within the area. We hope to have another opportunity to impress you in the future and show you the improvements we've made.

Thank you for your review, Marcus! We're delighted to hear that you found the complimentary shuttle convenient. We strive to make travel as smooth as possible for our guests here at Sheraton Gateway Los Angeles Hotel, and it’s great to know we succeeded with your stay. Looking forward to your next visit!

Thank you for the fantastic review, Eden! It's great to hear that your stay at Sheraton Gateway Los Angeles Hotel was seamless and perfect! We look forward to welcoming you back for another outstanding experience!

We appreciate you taking the time to rate your stay and hope you’ll give us another chance to provide with you an experience that is improved from check-in to check-out, Nicole.

Thank you for bringing this to our attention, Harold. We sincerely apologize for the chaotic check-in experience you encountered. Ensuring a smooth and orderly process for all guests is a priority for us, and clearly, we missed the mark during your visit. Your feedback is crucial, and we are looking into improving staffing and procedures to better manage busy times. We hope to have another opportunity to provide you with the excellent service you should expect from us.

Thank you for your review, Frank. We're sorry to hear about your dissatisfaction with the state of the carpeting and the pricing for our food and parking services. We strive to maintain a clean and welcoming environment for all our guests, and it seems we missed this mark during your stay. We are currently reviewing our refurbishment plans to ensure our facilities meet our guests' standards and expectations. Additionally, we aim to price our parking competitively within the area at 75 per day but are constantly assessing and updating accordingly to ensure it aligns with the quality and service we strive for. We appreciate your candid feedback as it is invaluable in our efforts to improve. We hope to have another opportunity to better serve you in the future and gain your full confidence.

Thank you for your kind words, Amanda! We're delighted to hear that you had a terrific stay with us. It's always heartening to know when our efforts to provide a comfortable and enjoyable experience are appreciated. We look forward to welcoming you back to Sheraton Gateway Los Angeles Hotel in the future!