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Reviews of Hotel Carmel

3 out of 5
Hotel Carmel
201 Broadway, Santa Monica, CA

Reviews

7.6

Good

Rating 10 - Excellent. 351 out of 1001 reviews" "
Rating 8 - Good. 303 out of 1001 reviews" "
Rating 6 - Okay. 183 out of 1001 reviews" "
Rating 4 - Poor. 93 out of 1001 reviews" "
Rating 2 - Terrible. 71 out of 1001 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Glen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a lovely hotel, and the staff were very friendly and helpful.
Stayed 2 nights in Mar 2024
Response from General Manager on 25 Apr 2024
Dear Glen,Thank you for being our guest and sharing your experience on your recent stay with us. I appreciate your feedback and am happy to share it with the team. We all wish you safe travels.

4/10 Poor

Kerrilynn

Travelled with partner
Liked: Cleanliness, staff & service
The staff was very nice, hotel was pretty clean. My only complaint is that it was very loud there. I woke up at 5am from people above me stomping around for a half hour. It was loud outside. A lot of construction and banging going on. Did not sleep very well here.
Stayed 4 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Dear Kerrilynn,Thank you for being our guest and sharing your experience. I apologize for any noise issue you experienced and I will be looking at your folio to make sure we are taking care of the issue. Thank you again for bringing it to our attention and we wish you safe travels.

10/10 Excellent

Susan

Travelled with family
Great location to pier and area shopping and restaurants. Value great compared to other area hotels. Older property but rooms nicely updated with comfy beds.
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Susan,Thank you for being our guest and sharing your experience on your recent stay with us. I'm happy to hear you enjoyed your stay and the team wishes you safe travels.

10/10 Excellent

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our fourth or fifth stay at Carmel Hotel. Great location, close to LAX, friendly staff. While building is older, rooms have been recently renovated and updated. Would definitely stay again.
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Eric,Thank you for being our guest again and it was great to welcome you back. I appreciate your feedback and we all look forward to welcoming you back in the future. We wish you safe travels.

8/10 Good

Renata

Travelled with group
Liked: Staff & service, amenities
I liked how close it was to the ocean and Santa Monica Pier and the price. The inside rooms need a little refresher. But the staff was excellent. Very helpful.
Stayed 1 night in Apr 2024
Response from General Manager on 17 Apr 2024
Dear Renata,Thank you for being our guest and sharing your experience in your recent stay with us. Your feedback is very important as we go through our improvement phase and very much appreciated.

8/10 Good

Vanessa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, convenient and clean. Older property (no bathroom fan, small room, thin walls/windows) and significant street noise at night. There was a non-optional daily fee that was described as being for the coffee and water bottles in the room. We enjoyed our stay but I would likely look into other options if returning to Santa Monica for more than a couple of nights.
Stayed 2 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Vanessa,Thank you for sharing your experience on your recent stay with us and I will share it with the team as we are continuously working on our I'm improvement plan. We look forward to welcoming you back in the future and wish you and your safe travels.

10/10 Excellent

Karie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Karie,Thank you for being our valued guest and sharing your feedback which I'm happy to share with the team. Wee wish you safe travels.

10/10 Excellent

Benjamin, Visalia

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff members!!!
Stayed 1 night in Mar 2024
Response from General Manager on 10 Apr 2024
Dear Benjamin,Thank you for being our guest and sharing your experience and I'm happy to share with the team. We wish you safe travels.

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 10 Apr 2024
Dear Jenifer,Thank you for being our guest and sharing your experience. I'm happy to share with the team and we wish you safe travels.

2/10 Terrible

Grace

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was dilapidated, plastic covering some of the doorways. Very noisy place. I would not recommend it.
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Grace,I appreciate your feedback and am disappointed that we did not meet your expectations on your recent stay. We are working on some of our rooms with some necessary improvements and apologize for any appearance issues you encountered. I will share your feedback with the team to make sure we are addressing the issue.

10/10 Excellent

Alli

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 1 night in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Alli,Thank you for sharing your experience in your recent stay with us. I'm happy to hear you enjoyed our location and happy to share with the team. We wish you safe travels.

4/10 Poor

Carol

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Great location but the noise in our room was unbearable- you could hear people walking above you clearly like they were coming through the roof and someone was banging up there all night- street noise was really bad too - the windows were not insulated at all - not sure if they were full but request an inside room if possible
Stayed 2 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Carol,Thank you for being our guest and sharing your experience on your recent stay. I apologize for any noise issue experienced and am happy to look into the matter with the team. We wish you safe travels.

10/10 Excellent

Jerrett

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great place to stay. Awesome location
Stayed 2 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Dear Jerrett,Thank you for being our guest and I'm happy to share your experience with the team. We wish you safe travels.

6/10 Okay

Gisselle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was ok and some what like the pictures. There was a literal fuse box in our room with patches around it and when I went to shower, there was a dent on the floor and every time I wanted to move around I couldn’t cause there was nothing supporting the bottom. Also, the rooms are not sound proof at all, I was up all night cause I kept hearing people walking around and loud music from the club. The service was good, its just the overall condition of the room.
Stayed 1 night in Feb 2024
Response from General Manager on 4 Apr 2024
Dear Gisselle,Thank you for being our guest and sharing your experience on your recent stay with us. I appreciate your feedback and will share it with the team to make sure that your observation is corrected. We wish you safe travels.

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Sergio,Thank you for being our guest and sharing your experience which I'm happy to share with the team. We wish you safe travels.

8/10 Good

Helen

Travelled with family and small children
Liked: Cleanliness, staff & service
very quick response of front desk. Prime center to beach and shopping area
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Helen,Thank you for being our guest and sharing your experience which I'm happy to share with the team. We wish you safe travels.

8/10 Good

Alissa

Travelled with partner
Liked: Cleanliness
Very conveniently located, we were able to check in early which was great after a 12 hour flight. Everyone was very friendly. Would return if the occasion arose.
Stayed 1 night in Mar 2024
Response from General Manager on 29 Mar 2024
Dear Alissa,Thank you for being our guest and sharing your experience. I'm glad you were able to check-in early after the long light. I'm happy to share with the team and we wish yu safe travels home.

8/10 Good

Anoop

Liked: Staff & service
The hotel is in a great location! Very convenient! The hotel itself is under renovation. There is a bar next door which closed at around 3 am…so not a great sleep. The room is comfortable.
Stayed 3 nights in Mar 2024
Response from General Manager on 28 Mar 2024
Dear Anoop,Thank you for being our Guest and sharing your experience. I appreciate your feedback and will share your feedback as the Bar should not be impacting our guests stay. Again, appreciate your feedback and we wish you safe travels.

10/10 Excellent

ATSUSHI

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location is Gold ! Property is old, but all staffs are nice and helpful.
Stayed 3 nights in Mar 2024
Response from General Manager on 27 Mar 2024
Dear Atsushi,Thank you for being our guest and sharing your experience. I appreciate you mentioning our historic building as we continue working on improvements. I'm happy to share with the team and we wish you safe travels.

4/10 Poor

Karen, Wilmington

Travelled with partner
Disliked: Property conditions & facilities
This hotel is for location ONLY. It’s older and outdated. Rooms are sooo tiny! The carpet in the halls are old and smell. The staircase is old and fragile. No fridge in room. The shower doesn’t stay at one temperature it gets really hot and practically burns you then goes back to cooler. All the furniture inside the room is old and broken down. Bed is sunken in. Sure it’s the cheaper hotel in the area but save your money spend that extra $50-$75 for the nicer hotel. Would not recommend nor return.
Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
Dear Karen,Thank you for being our guest and sharing your experience and regret that we did not meet your expectations. I will share this with the team as we are going through an improvement phase.

10/10 Excellent

Michael, Las Vegas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff
Stayed 3 nights in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Michael,Thank you for being our guest and sharing your experience on your recent stay with us and happy to share the feedback regarding our team. We wish you safe travels.

10/10 Excellent

Smiley

Stayed 1 night in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Smiley,Thank you for being our guest and sharing your experience. I'm happy to share with the team and we wish you safe travels.

4/10 Poor

Paulina

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Price too high for a low quality stay , small room The window curtains did not shut the whole way We couldn’t control the A/C and had to pay a lot for vallet parking
Stayed 1 night in Mar 2024
Response from General Manager on 19 Mar 2024
Dear Paulina,Thank you for being our guest and sharing your feedback on your recent stay with us. We appreciate your feedback and the opportunity for improvement and we wish you safe travels.

10/10 Excellent

Prabakar, Saratoga

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is decent price for its location close to ocean and shopping areas. Room is comfortable and not congested.
Stayed 1 night in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Prabakar,Thank you for being our guest and sharing your experience on your recent stay with us.

10/10 Excellent

Quincy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Location is great. Would stay here again.
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Quincy Thank you for being our guest and sharing your experience. I'm happy to hear you enjoyed our location and rooms and will share them with the team. We wish you safe travels.

8/10 Good

Giovanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from General Manager on 12 Mar 2024
Dear Giovanna,Thank you for being our guest and sharing your experience on your recent stay with us. Happy to share this with the team and we wish you safe travels.

4/10 Poor

Haining

Stayed 1 night in Feb 2024
Response from General Manager on 28 Mar 2024
Dear Haining,Thank you for being our guest and sharing your experience. I will share with the team and we wish you safe travels.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to Santa Monica pier/ Venice Beach access as well as local restaurants/bars/ shopping. Hotel has an old school look and feel/charm, and rooms were modern and clean. Staff were friendly. Definitely some noise overnight heard from nearby bars, etc but to be expected based on the central "downtown" location.
Stayed 3 nights in Feb 2024
Response from General Manager on 5 Mar 2024
Dear Steven,Thank you for being our guest and sharing your recent experience with us. I'm happy to share your feedback with the team and happy to hear you enjoyed our location and our team. We wish you safe travels.

4/10 Poor

Albert

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 5 Mar 2024
Dear Albert,Thank you for sharing your experience on your recent stay with us and happy to share it with the team. We wish you safe travels.

6/10 Okay

Carolyn

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
This hotel has been somewhat updated. Although the bathrooms have not, the bathroom fan is horribly loud, the air conditioner is horribly loud, and there is excessive nightlife in the area to the point of the staff of a security guard on the weekend in the lobby with 2x4” barricading the front door. One of the restaurants that they are still handing out discount vouchers for is completely closed. The other restaurant is more of a bar/lounge than a restaurant and it’s only open in the evenings. So they attached restaurants are useless. Elevators are very slow in the morning and the staff is not very helpful with any questions we had. They seemed more interested in talking to Mike themselves or whatever they were doing on their cell phones.
Stayed 3 nights in Feb 2024
Response from General Manager on 24 Feb 2024
Dear Carolyn,Thank you for being our guest and sharing your experience. I'm not sure about the vouchers given out and what was shared with you, but the vouchers are for a European Cafe a few doors down that is open 7 days a week and serves a fantastic breakfast with one of the best coffees in town. I will look into the matters you have brought to our attention and share with the team. We wish you safe travels.

10/10 Excellent

Felicia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely place to stay for a night while exploring the Santa Monica area. Very close the Santa Monica Pier and walkable distance from many more shops and restaurants. Staff was great and very friendly.
Stayed 1 night in Feb 2024
Response from General Manager on 20 Feb 2024
Dear Felicia,Thank you for being our guest and sharing your experience. I'm happy to share with the team and we wish you safe travels.

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 20 Feb 2024
Dear Jorge,Thank you for being our guest and sharing your experience. We very much appreciate the feedback and will share it with the team. We wish you safe travels.

10/10 Excellent

Yasushi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic Historical Building and wonderful neighbourhood to walk around in, being so close to the Santa Monica Pier!
Stayed 1 night in Feb 2024
Response from General Manager on 17 Feb 2024
Dear Yasushi,Thank you for your lovely feedback on your recent stay with us and Happy to share it with the team. We all wish you safe travels.

8/10 Good

Smiljka

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is old, but our room was renovated.
Stayed 1 night in Feb 2024
Response from General Manager on 15 Feb 2024
Dear Smiljka,Thank you for being our guest and sharing your experience. I'm happy to share with the team as we are going through our improvement phase and appreciate your feedback. We wish you safe travels.

10/10 Excellent

Yuki

Liked: Cleanliness, staff & service, property conditions & facilities
We can check in earlier than expected and we can go around with leaving our luggage at the room. We much appreciated it.
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Yuki,Thank you for being our guest and sharing your experience. I'm happy to share with the team and we wish you safe travels.

4/10 Poor

Mark

Travelled with group
Disliked: Staff & service
the Hotel although old was fine, however i paid for a room with a king size bed and due to a room change because of faulty plumbing,” i was placed in a room with a Queen size bed. when i enquired if the room was rate was changed i was told that it was still at the Kjng size rate and would not be reimbursed. Although, a minor issue i did not apprecite the attitude of the night desk attendant and the fact that she would not reimburse this Bed point.
Stayed 1 night in Feb 2024
Response from General Manager on 6 Feb 2024
Dear Mark,Thank you for being our guest and sharing your experience and regret that the interaction with the Front Desk is not acceptable and I will look into the matter. We wish you safe travels.

6/10 Okay

Holli

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
It was a convenient location to shopping and the beach
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Holli,Thank you for being our guest and sharing your experience. I'm happy to share with the team and we wish you safe travels.

10/10 Excellent

Anthony, Bakersfield

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Anthony,Thank you for being our guest and sharing your experience which I'm happy to share with the team. We wish you safe travels.

8/10 Good

Kao, Philadelphia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No frills hotel but nice and clean. Very friendly service and close to the beach.
Stayed 2 nights in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Kao,Thank you for sharing your experience on your recent stay with us and glad you enjoyed our location. I will share with the team and we wish you safe travels.

6/10 Okay

Claudia

Travelled with family
Liked: Cleanliness, staff & service
Clean and friendly, but not for the price paid.
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Claudia,Thank you for being our guest and sharing your feedback on your recent stay with us. I will share your feedback with the team and we wish you safe travels.

10/10 Excellent

Constance

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Constance,Thank you for being our guest and sharing your experience which I'm happy to share with the team. We wish you safe travels.

8/10 Good

Carsten

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything we wanted to do in Santa Monica..
Stayed 3 nights in Dec 2023
Response from General Manager on 2 Feb 2024
Dear Carsten,Thank you for sharing your experience on your recent stay with us and happy to hear you enjoyed our location in the center of Santa Monica and close to the beach. We all wish you safe travels.

6/10 Okay

Masami

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 2 Feb 2024
Dear Masami,Thank you for being our guest and sharing your experience which I'm happy to share with the team. We wish you safe travels.

10/10 Excellent

Ann

Travelled with group
Liked: Cleanliness, staff & service
Hotel Carmel is reasonably priced for the neighborhood. Great location. Very clean. Nice staff. No pool or other amenities. But a great option if your goal is to be near the fun and out all day!
Stayed 3 nights in Dec 2023
Response from General Manager on 2 Feb 2024
Dear Ann,Thank you for sharing your experience on your recent stay with us and all of us wish you safe travels.

6/10 Okay

Alyson

It was loud
Stayed 1 night in Dec 2023
Response from General Manager on 2 Feb 2024
Dear Alyson,Thank you for being our guest and sharing your experience. I will share this with the team and make sure we are looking into this.

8/10 Good

Bailey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want something close to everything in Santa Monica, you can’t get much better than this place. The staff was friendly and helpful, and the place was clean and well kept. The building wasn’t very soundproof, though, but that’s to be expected with an older building.
Stayed 2 nights in Dec 2023
Response from General Manager on 2 Feb 2024
Dear Bailey,Thank you for being our valued guest and sharing your experience. I appreciate your feedback as we are working on some improvements moving forward and will share with the team. We wish you safe travels.

2/10 Terrible

Susie

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 2 Feb 2024
Dear Susi,Thank you for being our guest and sharing your experience which I'm happy to share with the team. We wish you safe travels.

10/10 Excellent

Michelle

Travelled with family
Stayed 1 night in Dec 2023
Response from General Manager on 2 Feb 2024
Dear Michelle,Thank you for being our guest and sharing your experience which I'm happy to share with the team. We wish you safe travels.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 2 Feb 2024
Dear Katherine,Thank you for being our guest and sharing your experience which I'm happy to share with the team. We wish you safe travels.

2/10 Terrible

Modhafar

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Red stains on bed cover.
Stayed 1 night in Dec 2023
Response from General Manager on 2 Feb 2024
Dear Modhafar,Thank you for being our gues and sharing your experience. I will address what you have brought to our attention and appreciate your feedback. We all wish you safe travels.