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Reviews of E-Central Downtown Los Angeles Hotel

4 out of 5
E-Central Downtown Los Angeles Hotel
1020 S Figueroa Street, Los Angeles, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 1367 out of 2133 reviews" "
Rating 8 - Good. 406 out of 2133 reviews" "
Rating 6 - Okay. 139 out of 2133 reviews" "
Rating 4 - Poor. 98 out of 2133 reviews" "
Rating 2 - Terrible. 123 out of 2133 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Veronica Martinez

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from E-Central on 30 Apr 2024
Thank you for choosing to stay with us! Have a wonderful day!

10/10 Excellent

Frances

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Allen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the room was huge . If you’re looking for quiet this is not for you there is a loud bar with a patio behind the hotel
Stayed 1 night in Apr 2024
Response from E-Central on 29 Apr 2024
Thank you for choosing to stay with us! Have a wonderful day!

10/10 Excellent

Yuji

Stayed 1 night in Apr 2024
Response from E-Central on 30 Apr 2024
Thank you for choosing to stay with us! Have a wonderful day!

10/10 Excellent

Jaczan, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from E-Central on 29 Apr 2024
Thank you for choosing to stay with us! Have a wonderful day!

8/10 Good

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were very nice. Rooms were clean and the hotel was right across the street from the Crypto Center which made the getting to and from the game a breeze. The only thing I didn't appreciate was the hidden destination fee of $38 which wasn't disclosed until after checkout.
Stayed 1 night in Apr 2024
Response from E-Central on 29 Apr 2024
Thank you for choosing to stay with us! Have a wonderful day!

2/10 Terrible

Yanyi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
There’s a hidden 30 dollar fee.
Stayed 2 nights in Apr 2024
Response from E-Central on 29 Apr 2024
Have a great day!Thank you for bringing this concern to us. I'll make sure it gets to the right person.

10/10 Excellent

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice room, private and Bed was amazingly comfortable
Stayed 1 night in Jan 2024
Response from E-Central on 29 Apr 2024
Thank you for choosing to stay with us! Have a wonderful day!

10/10 Excellent

RALPH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convenience to LA Live .
Stayed 1 night in Apr 2024
Response from E-Central on 29 Apr 2024
Thank you for choosing to stay with us! Have a wonderful day!

4/10 Poor

Patricia I

Travelled with group
No hot water !!!!! And limited transportation
Stayed 3 nights in Apr 2024
Response from E-Central on 24 Apr 2024
I’m sorry you didn’t enjoy your stay. If you would like to contact us regarding your concerns as well please do so. We would love to resolve this matter. Have a wonderful day!

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice area and very clean hotel
Stayed 1 night in Apr 2024
Response from E-Central on 22 Apr 2024
Thank you for choosing to stay with us! Have a wonderful day!

4/10 Poor

Jihanna

Liked: Cleanliness
Disliked: Staff & service, amenities
Rude morning staff, restaurant not open on time… lack of hospitality. Spend the extra money and stay at a Marriott property. I’ll never do a “boutique” hotel again after this experience. Rooms were clean though and the staff cleaning rooms were sweet but the rest of the staff… bruh
Stayed 3 nights in Feb 2024
Response from E-Central on 23 Apr 2024
I’m sorry you didn’t enjoy your stay. I’ll make sure to bring your concerns to the right person and hope you give us another chance. Have a wonderful day!

4/10 Poor

Alondra

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from E-Central on 23 Apr 2024
I’m sorry you didn’t enjoy your stay. If you would like to contact us regarding your concerns as well please do so. We would love to resolve this matter. Have a wonderful day!

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
What we liked: It's a great central location walking distance to restaurants, crypto arena, peacock theatre etc. The staff and pleasant, and the rooms were clean. What we didn't like: The noise from the street carries into the room and it is LOUD. The music from the Grammy museum was so loud, I couldn't sleep. Stopped around 1230am. I would suggest getting a room that doesn't face the S Figueroa street and pack earplugs just in case. We would also have appreciated more amenities. The room did not have a bath tub, microwave or table to eat in room meals. Overall, we recommend this hotel. The positives outweigh the negatives. It's a $10 uber ride to union station where we took the Flyaway bus to LAX.
Stayed 3 nights in Apr 2024
Response from E-Central on 23 Apr 2024
Thank you for bringing this concern to us. I'll make sure it gets to the right person. Have a great day!

10/10 Excellent

Michael and Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and clean. Walking distance to several bars and restaurants.
Stayed 1 night in Apr 2024
Response from E-Central on 19 Apr 2024
Thank you for staying with us. We really appreciate your kind words.

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the hotel room. It was very spacious. Felt like home.
Stayed 1 night in Apr 2024
Response from E-Central on 19 Apr 2024
Thank you for choosing to stay with us. We really appreciate your kind words.

8/10 Good

Narvella

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
It was extremely close to the concert we wete attending. The check in person was great, later found out he was the manager because he was the only good part of my encounter with the service people. The room was clean smelled great, no noise. The card for the room was so difficult after initially getting in the room. It took us so many tries to get into the room we almost had to go to the front desk, which may not seem like a big deal but, we were there for one night, it got deactivated too easily. The day we were checking out I'm in the on my way up to get the last of my things before leaving the elevator would not register my card. I fonslly went to the desk, explained i need to check out and my card wont work. The clerk asks me where i had the card and decided to give me this full explanation why it wasnt working. I was already very frustrated and said firmly I am checking out i need my card to work on the elevator, i don't know where i have stored my card, i am leaving. I didnt want a lecture, maybe that should have been explained at check in that the cards can be deactivated easily. I had already had to deal with the rude lady at the hotel breakfast, and last night at the bar. There is not enough space here. The manager Adrian I believe he ssid his name was is the only reason I would return or recommend anyone. He had excellent customer skills, and listened enough to me . Oh and the valet when we were leaving.
Stayed 1 night in Apr 2024
Response from E-Central on 15 Apr 2024
Thank you for choosing to stay with us. I’ll make sure to bring your concerns to the right person Have a wonderful day!

10/10 Excellent

Kristy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members helpful and friendly
Stayed 2 nights in Apr 2024
Response from E-Central on 15 Apr 2024
thank you for choosing to stay with us! Have a wonderful day!

10/10 Excellent

jose

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Great place to stay
Stayed 1 night in Apr 2024
Response from E-Central on 15 Apr 2024
thank you for choosing to stay with us! Have a wonderful day!

10/10 Excellent

Chiaming

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from E-Central on 15 Apr 2024
thank you for choosing to stay with us! Have a wonderful day!

6/10 Okay

Jeanette

Travelled with family and small children
Liked: Cleanliness
It’s really close to the peacock and crypto venues
Stayed 1 night in Apr 2024
Response from E-Central on 15 Apr 2024
Thank you for choosing to stay with us! Have a wonderful day!

10/10 Excellent

Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. Room was clean, stayed on 4th floor pretty quiet. Walking distance to Crypto Arena. Definitely recommend and will be staying here again. The only thing they don’t offer free parking only valet which I paid $55. Other than that I highly recommend this location you won’t be disappointed!
Stayed 1 night in Apr 2024
Response from E-Central on 15 Apr 2024
thank you for choosing to stay with us! Have a wonderful day!

10/10 Excellent

Amanda, san marcos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024
Response from E-Central on 9 Apr 2024
Thank you for choosing to stay with us! Have a wonderful day!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 1 night in Apr 2024
Response from E-Central on 11 Apr 2024
Thank you for choosing to stay with us! Have a wonderful day!

8/10 Good

Habib

Stayed 1 night in Apr 2024
Response from E-Central on 29 Apr 2024
Thank you for choosing to stay with us! Have a wonderful day!

10/10 Excellent

Consuelo

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything about my short stay
Stayed 1 night in Apr 2024
Response from E-Central on 8 Apr 2024
Thank you for choosing to stay with us!

10/10 Excellent

Nathalya

Stayed 1 night in Apr 2024
Response from E-Central on 24 Apr 2024
Thank you for choosing to stay with us! Have a wonderful day!

8/10 Good

Janet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location walking distance to shopping and dining.
Stayed 1 night in Apr 2024
Response from E-Central on 3 Apr 2024
Thank you for choosing to stay with us. We hope to see you again!

10/10 Excellent

Tracey, ridgecrest

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 1 night in Apr 2024
Response from E-Central on 8 Apr 2024
Thank you for choosing to stay with us and your kind words.

10/10 Excellent

Tracey, ridgecrest

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it but I wish the bar and restaurant would have been open. Maybe next time
Stayed 1 night in Mar 2024
Response from E-Central on 3 Apr 2024
Thank you for choosing to stay with us. We hope to see you again!

10/10 Excellent

Thomas

Stayed 1 night in Apr 2024
Response from E-Central on 23 Apr 2024
Thank you for choosing to stay with us! Have a good day!

10/10 Excellent

Ebony

Liked: Cleanliness, amenities, property conditions & facilities
I stayed at the property for 2 nights because of a concert I went to and it was walking distance from hotel. The property was appropriate, it does appear that they should do a little better job with cleanliness in certain areas of hotel. However, my room was roomy and the location was good. Also, although the parking is $50 per night, all the valet guys from March 30th-April 1st were very nice and professional.
Stayed 2 nights in Mar 2024
Response from E-Central on 3 Apr 2024
Thank you for choosing to stay with us. We hope to see you again!

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a reasonably priced hotel right across the street from LA LIVE, which was amazing for going to a concert at the Peacock Theater. I liked the design choices in the room, and when there was a problem with my shower, they sent someone up immediately and fixed it right away. The express bus (460) from downtown LA also picks up and drops off RIGHT outside! This is the perfect hotel for experiencing a lot of what the LA area has to offer.
Stayed 2 nights in Mar 2024
Response from E-Central on 1 Apr 2024
Thank you so much for choosing us! Hope to see you again!

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Experience
Stayed 1 night in Jan 2024
Response from E-Central on 1 Apr 2024
Thank you so much for choosing us! Hope to see you again!

10/10 Excellent

Carol, Redlands

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay again. Directly across street from crypto and peacock. Nice clean and staff very kind.
Stayed 1 night in Mar 2024
Response from E-Central on 1 Apr 2024
Thank you so much for choosing us! Hope to see you again!

10/10 Excellent

Ryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was verey good
Stayed 1 night in Mar 2024
Response from E-Central on 1 Apr 2024
Thank you so much for choosing us! Hope to see you again!

10/10 Excellent

Shawanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at this hotel. Traffic can be tricky at times but will always chose this hotel when visiting L.A
Stayed 4 nights in Mar 2024
Response from E-Central on 1 Apr 2024
Thank you so much for choosing us! Hope to see you again!

10/10 Excellent

monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect place to stay when you’re attending an event at LA Live or the Crypto.com Arena since it’s one block away. Check in and you don’t have to worry about traffic or parking. The staff was very helpful and friendly. With so many restaurants near by it’s easy to overlook that theirs is not a full service restaurant.
Stayed 1 night in Mar 2024
Response from E-Central on 1 Apr 2024
Thank you so much for choosing us! Hope to see you again!

10/10 Excellent

Haruka

Stayed 1 night in Mar 2024
Response from E-Central on 18 Apr 2024
Thank you for choosing to stay with us! Have a wonderful day!

10/10 Excellent

Tameka T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 3 nights in Mar 2024
Response from E-Central on 1 Apr 2024
Thank you so much for choosing us! Hope to see you again!

6/10 Okay

Peter, Honolulu

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
First let me Thank the staff for all their help! On my first night, my shower was draining very slow (I has a foot bath), low water pressure a d luke warm water and the spray head world not stop dripping after the faucet was turn off. The staff fixed it for me the next day (Thx Guys)!
Stayed 4 nights in Mar 2024
Response from E-Central on 1 Apr 2024
We do apologize for the hiccups but thank you so much for choosing us! Hope to see you again!

6/10 Okay

david

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Excellent deal. Don’t expect more than you actually paid for. I thought in be able to get an upgrade like they advertised but staff looked at me like I was a mad man. lol but the location is golden. Wouldn’t stay again however.
Response from E-Central on 27 Mar 2024
I'm so sorry you didn't get the quality experience you should've. I hope you can give us another chance to make your stay better!

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice modern design. Fully equipped showers! (Rainhead and hand-held spray)
Stayed 1 night in Mar 2024
Response from E-Central on 1 Apr 2024
Thank you so much for choosing us! Hope to see you again!

8/10 Good

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from E-Central on 16 Apr 2024
Thank you for choosing to stay with us! Have a wonderful day!

10/10 Excellent

Juana

Liked: Cleanliness
So close to LA live! Loved it!
Stayed 1 night in Feb 2024
Response from E-Central on 1 Apr 2024
Thank you so much for choosing us! Hope to see you again!

4/10 Poor

Tomas Guillermo

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Parking price was not disclosed in hotel information, overall price was lower in other places. And TV did not work and couldn't get any one to check the problem before we checked out. Wouldn't stay here again.
Stayed 1 night in Feb 2024
Response from E-Central on 3 Apr 2024
I'm sorry you are unhappy with you're stay. I'll make sure to bring this to the right persons attention. We do hope you give us another chance to make the right changes.Have a wonderful day!

10/10 Excellent

Darion

Stayed 2 nights in Mar 2024
Response from E-Central on 15 Apr 2024
thank you for choosing to stay with us! Have a wonderful day!

6/10 Okay

ISA

Stayed 1 night in Mar 2024
Response from E-Central on 23 Apr 2024
I’m sorry you didn’t enjoy your stay. If you would like to contact us regarding your concerns as well please do so. We would love to resolve this matter. Have a wonderful day!

10/10 Excellent

Abdelasiz, Miami

Travelled with family and small children, Travelled with group
Liked: Cleanliness, property conditions & facilities
The hotel is located across from the Lakers stadium. It is very walkable and lots to do. We tried getting breakfast at the only place in the hotel. The staff on call that day seemed withdrawn from working. Waited on them about 5 minutes before they showed up. Then she informed us that the coffee machine was broken even though it was lit. Guess she didn’t want to make us coffee. If you want meals go elsewhere.
Stayed 1 night in Mar 2024
Response from E-Central on 1 Apr 2024
So sorry our coffee machine was down - I'll bring the concerns to someone and make sure these are taken car of. - Thank yo so much for choosing us! We hope to see you again.

10/10 Excellent

Yan, Lutz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best is the location of this hotel.
Stayed 4 nights in Mar 2024
Response from E- Central on 27 Mar 2024
Thank you for staying with us! We hope to see you soon!