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Reviews of Diamond INN

2 out of 5
Diamond INN
8609 Sepulveda Blvd, North Hills, CA

Reviews

6.6
Rating 10 - Excellent. 122 out of 562 reviews" "
Rating 8 - Good. 165 out of 562 reviews" "
Rating 6 - Okay. 97 out of 562 reviews" "
Rating 4 - Poor. 70 out of 562 reviews" "
Rating 2 - Terrible. 108 out of 562 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

6.4/10

Property conditions & facilities

5.2/10

Eco-friendliness

Reviews

2/10 Terrible

TIMOTHY, Reseda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy. Dirty towels and floors. Rooms in disrepair. Disgusting.
Stayed 1 night in May 2024

2/10 Terrible

Rodel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
*WARNING* DIRTY DISGUSTING OLD DIRTY!!!!
Stayed 2 nights in May 2024

8/10 Good

Vincent

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It's all good.
Stayed 1 night in Apr 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Vinay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Rakhim

Disliked: Staff & service, property conditions & facilities
The stuff is not looking for the security My car was parked and someone just broke the light!
Stayed 1 night in Apr 2024

2/10 Terrible

Farzan

Disliked: Staff & service, amenities, property conditions & facilities
One of the dirtiest places I have ever stayed at. There was holes on the walls and door like someone punched through it or something. Dirty towels in the bathroom with someone else’s hair all over it. Bed sheet hasn’t been cleaned in weeks probably with stains everywhere and not to mention more hair left over from previous guests. Hardwood floor was dusty and moldy. There was literally a fly in the room when I first went in there. Toilet paper is probably the cheapest and thinnest toilet paper I have ever seen in my life. This was the worst place I have ever stayed at. Pictures don’t do it justice and any solid review you’re going to see regarding this place has to be fake. Also staff at the front seemed completely high on drugs cause he could barely talk. Overall a dirty ass place
Stayed 1 night in Mar 2024

2/10 Terrible

antonio

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
i order on line for Two days booked they said pay one day then the next day .. i went to work and my date got kicked out disrespectfully . saying they gonna call the cops . terible service
Stayed 2 nights in Mar 2024

8/10 Good

Sergo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Barbara

Stayed 1 night in Mar 2024

2/10 Terrible

V

Stayed 1 night in Feb 2024

10/10 Excellent

Christian

Stayed 1 night in Feb 2024

8/10 Good

George

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Darlin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved The Jacuzzi!
Stayed 1 night in Jan 2024

6/10 Okay

Harry

Vfjuj

2/10 Terrible

Ronald

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is the dirtiest nastiest place I've ever been to staff is always seems like they're mad do not want to help just all filthy and dirty I went out and let my dogs leave there
Stayed 3 nights in Dec 2023

10/10 Excellent

Lorena

Stayed 2 nights in Dec 2023

8/10 Good

Oscar

Stayed 1 night in Dec 2023

10/10 Excellent

Erica

Stayed 1 night in Dec 2023

6/10 Okay

Ali

Stayed 2 nights in Dec 2023

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They had a jacuzzi in the room it was cool the jets worked and everything. I cleaned it out a before I got in. I got to watch cable TV in a working hot tub. The bed squeezed a lot but actually was pretty comfortable. The temporary Neighbors were super tweeked out. It's expected thou, All in All if they gave me the room again less than $100 I'd rent it out again
Stayed 1 night in Dec 2023

10/10 Excellent

Erasmo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente buena atención y buen lugar
Stayed 1 night in Dec 2023

4/10 Poor

Oscar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Place really need a major clean up and upgrade. Had a funky smell.
Stayed 1 night in Dec 2023

6/10 Okay

scott

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Jacqueline

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was okay not great. You get what you pay for.
Stayed 1 night in Dec 2023

8/10 Good

Mayra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Paula, Simi valley

Stayed 2 nights in Nov 2023

10/10 Excellent

Ivonne

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023
Response from Front Desk Manager on 14 Nov 2023
Thank you so much

10/10 Excellent

Jesse

Stayed 1 night in Nov 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from paul on 1 Nov 2023
We try our best, Thanks!

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Terrible Terrible
This was the absolute worst experience of my life. Terrible service. Horrible hospitality. Dirty room. Very shady business that treated me like an animal on the street. Please avoid as much as humanly possible.
Stayed 8 nights in Oct 2023
Response from paul on 1 Nov 2023
We try our best, Thanks!

6/10 Okay

Joaquin

the staff is not friendly at all.
Stayed 3 nights in Oct 2023
Response from paul on 1 Nov 2023
We try our best, Thanks!

10/10 Excellent

Suragni

Liked: Staff & service, room comfort
Get away
My was good no problems, check out was fine
Stayed 1 night in Oct 2023
Response from paul on 1 Nov 2023
We try our best, Thanks!

2/10 Terrible

Rose

Stayed 1 night in Oct 2023
Response from paul on 1 Nov 2023
We try our best, Thanks!

2/10 Terrible

Lombardo

Stayed 1 night in Oct 2023

2/10 Terrible

Janice

Stayed 1 night in Oct 2023

8/10 Good

Henrry

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from paul on 1 Nov 2023
We try our best, Thanks!

2/10 Terrible

Edvin

Stayed 2 nights in Oct 2023
Response from paul on 1 Nov 2023
We try our best, Thanks!

4/10 Poor

Bobbi

Disliked: Cleanliness

2/10 Terrible

laura

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Honestly, $150 per night in a dirty, unsafe and noisy place, is ridiculous. Hair on the sheets and pillows, weed smell, noisy, mold in the bathroom. Dirty mirrors. Nope again!
Stayed 1 night in Oct 2023
Response from paul on 1 Nov 2023
We try our best, Thanks!

6/10 Okay

Lisa

Disliked: Amenities
The jacuzzi tub was extremely small and out dated. The advertised picture of the jacuzzi tub was not what was offered at the time I checked in. Very disappointed.
Stayed 1 night in Aug 2023
Response from paul on 1 Nov 2023
We try our best, Thanks!

4/10 Poor

Jennifer

Travelled with family and small children
Disliked: Cleanliness
When we got there to the room sheets had holes and blood stains, sheets where changed the next day!
Stayed 2 nights in Sep 2023
Response from paul on 1 Nov 2023
We try our best, Thanks!

6/10 Okay

Maria

Disliked: Cleanliness, property conditions & facilities
Bugs i the room
Stayed 1 night in Sep 2023
Response from paul on 1 Nov 2023
We try our best, Thanks!

10/10 Excellent

Suragni

Liked: Staff & service, property conditions & facilities
Good stay
Stayed 1 night in Sep 2023
Response from paul on 1 Nov 2023
We try our best, Thanks!

2/10 Terrible

BENEDICT

Liked: Cleanliness, room comfort
Disliked: Staff & service
First thing the ice maker did not work but the main problem was the drug bust made at the hotel. It was a very unsettling experience
Stayed 2 nights in Sep 2023
Response from paul on 1 Nov 2023
We try our best, Thanks!

2/10 Terrible

Razak

Disliked: Amenities, property conditions & facilities
Dirtiest place I’ve ever been to
Stayed 1 night in Sep 2023
Response from paul on 1 Nov 2023
We try our best, Thanks!

8/10 Good

Jeimy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I enjoyed my stay
Stayed 1 night in Sep 2023
Response from paul on 1 Nov 2023
We try our best, Thanks!

8/10 Good

Paula, Simi valley

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good the staff the area quiet thank you
Stayed 2 nights in Sep 2023
Response from paul on 1 Nov 2023
We try our best, Thanks!

8/10 Good

Gurpreet

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from paul on 1 Nov 2023
We try our best, Thanks!