Desk, iron/ironing board, free WiFi

Reviews of Castaic Inn Near Six Flags Magic Mountain

2 out of 5
Castaic Inn Near Six Flags Magic Mountain
31411 Ridge Route Rd, Castaic, CA

Reviews

7.2

Good

Rating 10 - Excellent. 312 out of 1000 reviews" "
Rating 8 - Good. 284 out of 1000 reviews" "
Rating 6 - Okay. 181 out of 1000 reviews" "
Rating 4 - Poor. 109 out of 1000 reviews" "
Rating 2 - Terrible. 114 out of 1000 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though I always book through third party this hotel always treats me well
Stayed 1 night in Apr 2024
Response from Customer Care Team on 17 May 2024
Dear Jordan, thank you for letting us know you had a great stay at the Castaic Inn. We're glad our customer service left a great impression on you, even when booked through a third-party platform. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Castaic InnCustomer Care Team

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got to meet the owner who seemed like a cool person and the staff is always friendly
Stayed 1 night in May 2024
Response from Customer Care Team on 17 May 2024
Hi Jordan, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at the Castaic Inn with the finest of our amenities and resources!Best Regards, Castaic InnCustomer Care Team

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property might not have the newest amenities, but they care about their guests
Stayed 1 night in May 2024
Response from Customer Care Team on 17 May 2024
Dear Jordan, many thanks for your glowing review of our hotel. At the Castaic Inn, we take great pleasure in making our guests comfortable from the get-go. Our customer service makes a stay at our hotel a desirable experience, and we could not have been happier to serve you to the best of our efforts. However, we're sorry our property did not have the latest amenities. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Castaic!Best Regards, Castaic InnCustomer Care Team

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finally met the nightshift guy who let me do early check in, and seemed to run a tight ship at night. He does not allow noise or misbehavior. Great!
Stayed 1 night in Mar 2024
Response from Customer Care Team on 17 May 2024
Dear Jordan, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best review for our night shift clerk's assistance in helping you check in early and maintaining a serene atmosphere. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at the Castaic Inn with the finest of our facilities and services!Best Regards, Castaic InnCustomer Care Team

10/10 Excellent

Darline

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They only thing that we didn’t like was the pool had no water
Stayed 1 night in May 2024
Response from Customer Care Team on 14 May 2024
Hey Darline, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. Besides the closure of the pool, we hope that our remaining facilities and services were up to the mark. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Castaic Inn!Best Regards, Castaic InnCustomer Care Team

10/10 Excellent

Mahanteshwar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Care Team on 14 May 2024
Hi Mahanteshwar, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our facilities and services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at the Castaic Inn with the finest of our amenities and resources!Best Regards, Castaic InnCustomer Care Team

6/10 Okay

Frances

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Its like truck stop hotel Lamps leaning against the wall . The floor was kinda dirty. Nothing to write home about.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 2 May 2024
Dear Frances, we're sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the cleanliness issues you encountered during your stay. We will address these concerns with our housekeeping team to ensure that our standards are consistently met. We appreciate your feedback and hope to have the opportunity to improve upon your next visit.Best Regards, Castaic InnCustomer Care Team

8/10 Good

Buhlebuzile

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Carlos

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Carlos, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at the Castaic Inn, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards, Castaic InnCustomer Care Team

10/10 Excellent

Sonya

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place...comfortable beds and easy access to food and gas
Stayed 1 night in Apr 2024
Response from Customer Care Team on 30 Apr 2024
Dear Sonya, it's our absolute pleasure to know you loved your stay with us at the Castaic Inn. We strive to provide excellent value to our guests through our cozy beds and convenient location with easy access to food and gas. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Castaic.Best Regards, Castaic InnCustomer Care Team

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The
Stayed 1 night in Mar 2024
Response from Customer Care Team on 15 Apr 2024
Dear David, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at the Castaic Inn, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards, Castaic InnCustomer Care Team

10/10 Excellent

Hilda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything, great service!
Stayed 1 night in Mar 2024
Response from Customer Care Team on 3 Apr 2024
Dear Hilda, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Castaic InnCustomer Care Team

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice people
Stayed 1 night in Mar 2024
Response from Customer Care Team on 28 Mar 2024
Hi Tracy, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at the Castaic Inn with the finest of our amenities and resources!Best Regards, Castaic InnCustomer Care Team

6/10 Okay

Nick

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Amenities, property conditions & facilities
It's nothing special; it's an off-the-freeway motel/hotel. Parking is minimal and tight, and security monitors how close you are to the line. The pool and spa were drained, with trash and mud at the bottom, and the continental breakfast was falsely advertised.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 26 Mar 2024
Dear Nick, we apologize for any disappointment you experienced during your recent stay. We regret that our facilities did not meet your expectations and that you encountered issues with parking, pool maintenance, and breakfast service. Your feedback is important to us, and we will take steps to address these concerns to improve the guest experience. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at the Castaic Inn.Best Regards, Castaic InnCustomer Care Team

10/10 Excellent

Rosa, las vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay. freeways entrance,
Stayed 1 night in Mar 2024
Response from Customer Care Team on 18 Mar 2024
Dear Rosa, we are thankful for giving our hotel a splendid rating for our facilities and convenient entrance. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Castaic InnCustomer Care Team

6/10 Okay

Jennifer

Travelled with group
Disliked: Amenities
Hot tub was drained and not working. No blankets on beds only sheets.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 18 Mar 2024
Dear Jennifer, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the faulty hot tub and lack of blankets that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make amends. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards, Castaic InnCustomer Care Team

2/10 Terrible

Lauren

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Blood on the matress. They did seem to void the transaction promptly.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 15 Mar 2024
Dear Lauren, we deeply apologize for the unacceptable condition of the mattress and any distress this may have caused. Your experience falls far below our standards, and we are taking immediate action to address the cleanliness issue and prevent any recurrence. We appreciate your understanding and patience, and we're glad to hear that the concern related to the transaction was resolved promptly. Your feedback is crucial to us, and we hope to have the opportunity to restore your trust in our hotel during your future visits to Castaic.Best Regards, Castaic InnCustomer Care Team

2/10 Terrible

Paula

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible
Stayed 1 night in Mar 2024
Response from Customer Care Team on 13 Mar 2024
Dear Paula, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your ratings that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’d like to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. Please feel free to reach out to us with your feedback. We hope to provide you with an excellent Castaic Inn service in the future!Best Regards, Castaic InnCustomer Care Team

6/10 Okay

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
It is conveniently located right off I-5. My average rating is that there is no coffee maker in the room and the juice machine was broken.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 28 Feb 2024
Dear Scott, thank you for staying with us and for sharing your feedback! We're pleased to hear that you found our hotel conveniently located off I-5. We apologize for any inconvenience caused by the lack of a coffee maker in your room and the broken juice machine. Your feedback is valuable to us, and we'll work to address these issues promptly. Thank you for sharing feedback about your stay and helping us identify what can be done better. Should your adventures bring you back our way, please allow us the opportunity to deliver the exceptional stay you deserve at the Castaic Inn.Best Regards, Castaic InnCustomer Care Team

8/10 Good

Ever

Travelled with partner
Liked: Cleanliness, staff & service
Great location
Stayed 1 night in Feb 2024
Response from Customer Care Team on 28 Feb 2024
Dear Guest, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at the Castaic Inn. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our location makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards, Castaic InnCustomer Care Team

2/10 Terrible

Abhishek

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There's a silent $15 per day charge after checkout not mentioned at the time of booking. It was not told to me at checkout either. It shows up on the credit card as "classic motel" separate from the charge for "Castaic suite inn". This is shady behavior.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 26 Feb 2024
Dear Abhishek, we appreciate you bringing this matter to our attention. We apologize for the confusion regarding the additional charge. We regret any inconvenience caused by the unexpected fee at check-out. Please rest assured that we'll investigate the matter further to ensure that such discrepancies are rectified promptly. We value your patronage and hope to have the opportunity to welcome you back for a more seamless experience.Best Regards, Castaic InnCustomer Care Team

2/10 Terrible

Chls

Stayed 1 night in Feb 2024
Response from Customer Care Team on 25 Mar 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Kristy

Travelled with family
Liked: Cleanliness, staff & service
It was ok,the shower head in the shower sprayed everywhere but on me...
Stayed 1 night in Feb 2024
Response from Customer Care Team on 6 Feb 2024
Dear Kristy, thank you for taking the time to rate your recent stay at our hotel. It is great to hear that you enjoyed your visit. We are sorry that the shower head was faulty and unsuitable to use. Please know that we will be looking into this. We appreciate your feedback, hope to resolve this issue immediately, and look forward to welcoming you back soon.Best Regards, Castaic InnCustomer Care Team

8/10 Good

Alvarado

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Care Team on 5 Feb 2024
Dear Alvarado, thank you for your kind words, as we are pleased that you had a lovely stay with us. We are delighted that our team provided you with an excellent guest experience at our hotel. We strive to achieve maximum guest satisfaction at the Castaic Inn, and your rating indicates the quality of our facilities and services. We generously offer our hospitality and care to all our guests, so you can always be assured that we will serve you the best of our efforts. Do not hesitate to let us know about any improvements we could bring to our establishment. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards, Castaic InnCustomer Care Team

8/10 Good

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
The location was really good, just off the five freeway. The front desk staff were friendly and helpful. The cleaning people seemed to have set up a gathering place just outside my room and it was quite noisy from very early.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 5 Feb 2024
Dear Patrick, we're glad to hear that you found our location convenient and our front desk staff friendly and helpful. However, we apologize for the disturbance caused by noise outside your room. Your feedback has been shared with our team to address this issue promptly and ensure a more peaceful stay for our guests. We hope to have the opportunity to welcome you back for a much-improved experience.Best Regards, Castaic InnCustomer Care Team

6/10 Okay

Alvarado

Stayed 1 night in Jan 2024
Response from Customer Care Team on 1 Feb 2024
Dear Alvarado, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Castaic InnCustomer Care Team

2/10 Terrible

Shane

Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on 23 Jan 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

KAZI, Valencia

Stayed 1 night in Jan 2024
Response from Customer Care Team on 23 Jan 2024
Hey Kazi, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Castaic Inn!Best Regards, Castaic InnCustomer Care Team

10/10 Excellent

maria

Liked: Amenities, property conditions & facilities
Me gustó el cuarto está chiquito pero muy comodo
Stayed 1 night in Jan 2024
Response from Customer Care Team on 17 Jan 2024
Dear Maria, thank you for your positive feedback. We're pleased to hear your praise for the room's comfort, despite the size. If there's anything specific you loved or any suggestions you have for improvement, please feel free to share. We appreciate your feedback and look forward to welcoming you back for another comfortable stay in the future.Best Regards, Castaic InnCustomer Care Team

2/10 Terrible

Heather, New York

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was dirty and pool was mostly drained but had filthy water in it.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 9 Jan 2024
Dear Heather, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the dirty property conditions and pool facility that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make things better. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Best Regards, Castaic InnCustomer Care Team

10/10 Excellent

Jon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Customer Care Team on 9 Jan 2024
Dear Jon, thank you for letting us know you had a great stay at the Castaic Inn. We're glad our accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Castaic InnCustomer Care Team

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very good value
We stayed one night. It was comfortable. We would stay again.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 3 Jan 2024
Dear Wayne, many thanks for your glowing review of our hotel. At the Castaic Inn, we take great pleasure in making our guests comfortable from the get-go. Our mission is to deliver immense value to each guest, and it sounds like you had a fantastic experience with us. We are thrilled to host you at our humble establishment and would love to serve you on every trip you take to Castaic!Best Regards, Castaic InnCustomer Care Team

6/10 Okay

Lisa

Stayed 1 night in Dec 2023
Response from Customer Care Team on 19 Dec 2023
Dear Lisa, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards, Castaic InnCustomer Care Team

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Castaic Lake area and Six Flags!
Great location, great room service. Very clean, good strong wifi. Lots of good food options nearby. Only drawback, the TV connection was poor and froze often.
Stayed 7 nights in Dec 2023
Response from Customer Care Team on 12 Dec 2023
Dear David, thank you for your positive feedback and for choosing our hotel for your stay. We're thrilled to hear that you enjoyed our great location, room service, cleanliness, internet connectivity, and the variety of dining options nearby. We apologize for the inconvenience caused by the TV connection issues, and we assure you this will be fixed soon. Your feedback is valuable to us, and we will work diligently to address this concern. We hope to welcome you back for an even more seamless and enjoyable experience on your next visit.Best Regards, Castaic InnCustomer Care Team

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The highest rating for cleanliness of the room. 👍💯✨ Staff is very friendly, attentive, caring. 🌟 Location is very convenient on I-5 for the long distance travelers.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 12 Dec 2023
Dear Marina, we are pleased that you thoroughly enjoyed your time at Castaic Inn. We appreciate you letting us know how satisfied you were with our courteous customer service, hygiene standards, and favorable location. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and contended without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Castaic.Best Regards, Castaic InnCustomer Care Team

2/10 Terrible

Stanley

Stayed 1 night in Dec 2023
Response from Customer Care Team on 26 Dec 2023
Dear Stanley, thank you for rating our facilities and sharing how the guest experience was for you. We apologize for everything that made your stay an uncomfortable experience. Customer service is of utmost importance to us, and we are disheartened not to have met your expectations. We are sorry if any of our facilities or amenities were outdated or needed to be upgraded. Our management will not shy away from making improvements to enhance the overall guest experience at our establishment. While it is disappointing to learn that you did not enjoy a memorable stay with us, we hope to host you again with all our services working in your favor. Best Regards, Castaic InnCustomer Care Team

8/10 Good

Hilary

Stayed 1 night in Dec 2023
Response from Customer Care Team on 5 Dec 2023
Dear Hilary, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at the Castaic Inn. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our accommodations makes us very pleased. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards, Castaic InnCustomer Care Team

6/10 Okay

Victor

Stayed 3 nights in Nov 2023
Response from Customer Care Team on 26 Dec 2023
Dear Victor, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards, Castaic InnCustomer Care Team

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everybody was very helpful and I recommend this property to any one looking for an economical motel.
Stayed 7 nights in Nov 2023
Response from Customer Care Team on 30 Nov 2023
Hi Juan, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our helpful services and reasonable rates. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We prevail to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at the Castaic Inn with the finest of our facilities and resources!Best Regards, Castaic InnCustomer Care Team

4/10 Poor

Paige

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The area didn’t seem very safe and the doors didn’t seem secure. I would not stay here again.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 29 Nov 2023
Dear Paige, we apologize for the concerns you had regarding the safety of the area and the poorly secured doors. The well-being of our guests is our top priority, and we take your feedback seriously. We will review our security measures to address any potential issues and make upgrades. Thank you for bringing this to our attention. We hope to have the chance to regain your trust in the future.Best Regards, Castaic InnCustomer Care Team

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Customer Care Team on 23 Nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Heather

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Woke up to 2 cockroaches in the bathroom. Lots of big rig noise. Plug in bathtub didn’t work. Pool/spa drained. It was cheap and convenient though so you get what you pay for.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 23 Nov 2023
Dear Heather, thank you for sharing your feedback and letting us know what didn't work for you during your stay. We truly appreciate it when our guests point out our flaws so that we can learn from them and improve our quality of service. We apologize for the poor pool/spa maintenance, pest issues, faulty bathroom fixtures, and noise disturbances. We have informed the management about your comments, and all the issues you mentioned will be considered with utmost concern. Thank you for bringing these matters to our attention. We aspire to provide an experience beyond our customer's expectations, and your feedback helps us gradually attain our goal. We hope you consider booking with us again the next time you are in the area so that we can provide the relaxing stay you expect and deserve.Best Regards, Castaic InnCustomer Care Team

4/10 Poor

Alma

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
10/10 do NOT recommend!!
When we walked in from being out all day we saw a cockroach the floor, the next day we also saw a roach but this time it was on the bed !! It was disgusting. The room was dirty , there was cobwebs on the corners . Dirty floors and sink . The TV didn’t work . The pictures they post online are so deceiving. I will never go back .
Stayed 3 nights in Nov 2023
Response from Customer Care Team on 23 Nov 2023
Dear Alma, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the room conditions and facilities were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards, Castaic InnCustomer Care Team

8/10 Good

Victor

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on 16 Nov 2023
Dear Victor, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to the Castaic Inn in advance, and we'll book a perfect room for your vacation. Best Regards, Castaic InnCustomer Care Team

10/10 Excellent

Bill

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on 6 Nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Al-sadiq

Stayed 1 night in Oct 2023
Response from Customer Care Team on 3 Nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, property conditions & facilities
good room
Stayed 1 night in Oct 2023
Response from Customer Care Team on 6 Nov 2023
Dear Maxwell, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Castaic InnCustomer Care Team

8/10 Good

LEROY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A good overnight stay.
Stayed 1 night in Oct 2023
Response from Customer Care Team on 3 Nov 2023
Dear Leroy, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Castaic Inn on your next visit!Best Regards, Castaic InnCustomer Care Team

10/10 Excellent

Vanessa

Stayed 1 night in Oct 2023
Response from Customer Care Team on 21 Nov 2023
Dear Vanessa, we are happy to have hosted you and served you well at the Castaic Inn. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards, Castaic InnCustomer Care Team

10/10 Excellent

Maricela

Travelled with partner
Liked: Cleanliness
Everything was good thank you
Stayed 1 night in Oct 2023
Response from Customer Care Team on 1 Nov 2023
Dear Maricela, thank you for letting us know you had a great stay at the Castaic Inn. We're glad our accommodations worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Best Regards, Castaic InnCustomer Care Team