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Reviews of Best Western Canoga Park Motor Inn

2.5 out of 5
Best Western Canoga Park Motor Inn
20122 Vanowen Street, Winnetka, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 356 out of 633 reviews" "
Rating 8 - Good. 207 out of 633 reviews" "
Rating 6 - Okay. 46 out of 633 reviews" "
Rating 4 - Poor. 11 out of 633 reviews" "
Rating 2 - Terrible. 13 out of 633 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome.
Stayed 1 night in May 2024
Response from Front Desk on 10 May 2024
Thank you for staying at the Best Western Canoga Park Motor Inn, we hope to see you soon.

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Over all was excellent but property only had 2 handicap parking
Stayed 1 night in Apr 2024
Response from Front Desk on 29 Apr 2024
Thank you for staying with us at the Best Western Canoga Park Motor Inn, we hope to see you soon.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel next to a great bowling alley
Stayed 1 night in Apr 2024
Response from Front Desk on 23 Apr 2024
Thank you for staying with us at the Best Western Canoga Park Motor Inn, we hope to see you soon.

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was spacious and beautifully decorated, with a nice plush bed and bedding.
Stayed 1 night in Apr 2024
Response from Front Desk on 23 Apr 2024
Thank you for staying with us at the Best Western Canoga Park Motor Inn, we hope to see you soon.

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 2 nights in Mar 2024
Response from Front Desk on 19 Mar 2024
Thank you for staying with us we are glad you enjoyed your stay, and we hope to see you soon thank you.

8/10 Good

Josh

It was acceptable
Stayed 2 nights in Mar 2024
Response from Front Desk on 18 Mar 2024
Thank you for staying at the Best Western Canoga Park Motor Inn, We are glad your stay was pleasant, and we hope to see you soon.

10/10 Excellent

Sebastian

Business traveller
The two ladies in the front were extremely nice and welcoming. Definitely will stay here again. Made my check in experience fast & easy.
Stayed 1 night in Feb 2024
Response from Front Desk on 12 Feb 2024
Thank you very much for the positive review! thank you and we hope to see you soon.

8/10 Good

baljit, surrey

Stayed 3 nights in Jan 2024
Response from Front Desk on 22 Mar 2024
Thank you for staying with us we hope to see you soon thank you.

8/10 Good

Michael

Travelled with partner
An older property in a dense retail area that has been kept up very nicely. Quick check in. Staff friendly. Parking is shared with adjoining entertainment venue. Rooms very comfortable.
Stayed 1 night in Feb 2024
Response from Front Desk on 5 Feb 2024
Thank you for staying at the Best Western Canoga Park Motor Inn we hope to see you soon.

10/10 Excellent

Zach

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on 1 Feb 2024
Thank you for staying with us we hope to see you soon-Best Western Canoga Park Motor Inn

6/10 Okay

Aurea

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Jan 2024
Response from Front Desk on 1 Feb 2024
We apologize we didn't meet your standards during your stay we will strive to do better thank you.-Best Western Canoga Park Motor Inn

8/10 Good

Beska

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but not in a great area and a little pricey for where it is located.
Stayed 1 night in Jan 2024
Response from Front Desk on 1 Feb 2024
Thank you for staying with us we hope to see you soon.-Best Western Canoga Park Motor Inn

10/10 Excellent

ANDREI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 1 Feb 2024
Thank you for staying with us, we hope to see you soon.-Best Western Canoga Park Motor Inn

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western Woodland Hills
The stay was good, staff was vey friendly and helpful. Only issues bathtub shower water pressure was very low. Other than that it was a good stay at Best Western.
Stayed 1 night in Jan 2024
Response from Front Desk on 1 Feb 2024
Thank you for staying with us, -Best Western Canoga Park Motor Inn

10/10 Excellent

Luis G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on 1 Feb 2024
Thank you for staying with us we hope to see you soon.-Best Western Canoga Park Motor Inn

8/10 Good

Delsia

Stayed 2 nights in Jan 2024
Response from Front Desk on 1 Feb 2024
We are glad you enjoyed your stay, hope to see you soon.-Best Western Canoga Park Motor Inn

2/10 Terrible

Libby

Stayed 1 night in Jan 2024
Response from Front Desk on 1 Feb 2024
We apologize your stay didn't meet your expectations, we will strive to do our best thank you.-Best Western Canoga Park Motor Inn

10/10 Excellent

Muhammad

Stayed 1 night in Dec 2023
Response from Front Desk on 1 Feb 2024
Thank you for staying with us we hope to see you soon.-Best Western Canoga Park Motor Inn

10/10 Excellent

Breann

Stayed 2 nights in Dec 2023
Response from Front Desk on 1 Feb 2024
We are glad you enjoyed your stay, and we hope to see you soon thank you.-Best Western Canoga Park Motor Inn

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, property conditions & facilities
Me and my boys enjoyed our stay.
Response from Front Desk on 5 Feb 2024
Thank you for staying at the Best Western Canoga Park Motor Inn we hope to see you soon.

10/10 Excellent

Tim

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place
Stayed 1 night in Dec 2023
Response from Gustavo on 1 Feb 2024
We are glad you enjoyed your stay, and we hope to see you soon thank you.-Best Western Canoga Park Motor Inn

10/10 Excellent

Herach

Stayed 1 night in Dec 2023
Response from Front Desk on 1 Feb 2024
Thank you for staying with us, we hope to see you soon.-Best Western Canoga Park Motor Inn

8/10 Good

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Don't normally comment on the staff but both the front desk and breakfast staff went above and beyond showing kindness.
Stayed 2 nights in Oct 2023
Response from Front Desk Manager on 31 Oct 2023
Thank you for staying with us we are glad we could accommodate your stay beyond expectations. We hope to see you soon.

8/10 Good

Veronica

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Liked the room and service from front desk. Also the staff from the breakfast room was wonderful! Did not like that pool seemed to look like the water was dirty so we did not go in pool.
Stayed 2 nights in Oct 2023
Response from Front Desk on 16 Oct 2023
Thank you for staying with us we are glad you enjoyed your stay we do apologize for the pool not being as clean as we would like we have regular pool cleaning service throughout the week. Currently, we do have projects going on around the pool and we would like to apologize in advance. thank you

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Front Desk on 9 Oct 2023
Thank you for staying with us we hope to see you soon.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on 9 Oct 2023
Thank you for staying with us we hope to see you soon.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on 7 Oct 2023
Thank you for staying with us we are glad you enjoyed your stay we hope to see you soon.

10/10 Excellent

Ronald

Stayed 1 night in Oct 2023
Response from Front Desk Manager on 27 Oct 2023
Thank you for staying with us we hope to see you soon, and thank you for choosing Best Western Canoga Park Motor Inn.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
It was very nice and clean and comfortable.
Stayed 2 nights in Oct 2023
Response from Front Desk on 7 Oct 2023
Thank you for staying with us we are glad you enjoyed your stay we hope to see you soon.

8/10 Good

Kim

Stayed 1 night in Oct 2023
Response from Front Desk on 7 Oct 2023
Thank you for staying with us, we are glad you enjoyed your stay we hope to see you soon.

10/10 Excellent

Orly, Las Vegas

Stayed 1 night in Aug 2023
Response from Front Desk on 17 Sept 2023
Thank you for staying with us we hope to see you soon.

10/10 Excellent

Maria G

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front Desk on 14 Aug 2023
thank you for staying with us we are glad you enjoyed your stay. We hope to see you soon.

6/10 Okay

Angie

Business traveller
Disliked: Staff & service
Employees stayed here and said although rooms are clean the surrounding are of the hotel is very sketchy. We had a LARGE heavy piece of equipment stolen from the back of a work truck. When I called to inquire about video surveillance I was told it was going to take days to find it even though I gave them a few hour window. The girl on the phone implied it may have happened somewhere else. She didn't offer to take any information from me or to contact me when the video was available. Apparently there are people who sleep in there cars around the adjacent bowling ally and in the hotel parking lot.This will definitely be the last Best Western I ever book at as it seems to be a trend with this brand hotel.
Stayed 4 nights in Aug 2023
Response from Front Desk on 31 Aug 2023
We apologize for the incident we have our security team walk the property constantly to ensure the safety of vehicles once again we do apologize.

8/10 Good

Zurisaday

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is not bad for it being in that location. The neighborhood is dark and there’s many homeless.
Stayed 1 night in Aug 2023
Response from General Manager on 12 Aug 2023
Thank you very much for your visit and for taking the time to share your experience. We thank you for your business and look forward to welcoming you again very soon.Mireya,

10/10 Excellent

Hoon

Stayed 2 nights in Aug 2023
Response from Front Desk on 31 Aug 2023
Thank you for staying with us we hope to see you soon.

8/10 Good

Mukul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Front Desk on 3 Sept 2023
Thank you for staying with us we hope to see you soon.

2/10 Terrible

Mayank

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from General Manager on 8 Aug 2023
Hello, we do apologize your stay with us didn't meet your standards. Thank you!

10/10 Excellent

Sean, BEAVER CREEK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia reservation
Stayed 1 night in Aug 2023
Response from General Manager on 10 Aug 2023
Thank you for staying with us we are glad your stay was pleasant. We hope to see you soon

10/10 Excellent

Maksim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a great place to stay. Rooms are clean, food is good. No issues at all. Stuff is really friendly, will definitely stay there again.
Stayed 5 nights in Jul 2023
Response from Mireya on 4 Aug 2023
Thank you for the outstanding review, We're delighted your experience at Best Western In Canoga Park was so wonderful! We strive to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We look forward to sharing another amazing experience with you soon.

2/10 Terrible

Ronnel

Stayed 2 nights in Jul 2023
Response from Front Desk on 1 Aug 2023
Hello, we do apologize your stay with us didn't meet your standards. We appreciate you letting us know in what areas we can improve upon. We will continue to improve. Thank you.

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredibly friendly staff!
Stayed 1 night in Jul 2023
Response from Front Desk on 1 Aug 2023
Thank you for staying with us we are glad your stay was pleasant. We hope to see you soon.

4/10 Poor

Dung Thi

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Traumatized
Quick last minute get away for my family to visit Universal Studios. This hotel was a mistake. I should have paid the extra $40 a night to stay at something else. Outside of hotel was decent but, the area it was in was sketch. Check in lobby seemed nice and clean but, when we started the wall to our room the hallways smelled like pee, hallways were dark and just run down looking. Our room was OK for what we paid and felt safe IN it. Double locked our doors every time. It served its purpose for us for our trip. On our last night, we were woken up at 3:30am with some domestic drama going on in the hallway. A girl was screaming “get off of me” and a male was physical with her. Not knowing what was going on, I advised my husband to just listen and look through the peep hole while I got on the phone with hotel. I dont know if hotel ever did anything but, the two returned back their room after 10 minutes of fighting/arguing. Both my kids woke up scared and traumatized. I couldn’t ho back to sleep so we just showered and left for home at 6am. Never ever again I am cutting corners with price and will check area of hotels.
Stayed 3 nights in Jul 2023
Response from Front Desk on 29 Jul 2023
Hello, We deeply apologize for the incident that occurred and how it affected your family. front desk responded quickly to the matter we had multiple guests who were affected as well. The authorities were called they arrived, and the matter was discussed. Please consider giving our hotel a second chance to show you how nice and friendly our hotel really is. Thank you.

10/10 Excellent

JUVENAL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 2 nights in Jul 2023
Response from General Manager on 29 Jul 2023
Thank you for taking the time to post your review. It is important for all of our guests to feel welcomed, and receive the highest level of service, respect, and hospitality. Thank You!Mireya

10/10 Excellent

Rosa, LOS ANGELES

Liked: Cleanliness, staff & service, property conditions & facilities
Kind check in staff. Great hit breakfast!
Stayed 1 night in Jul 2023
Response from General Manager on 29 Jul 2023
Thank you very much for your visit and for taking the time to share your experience. I am so happy to hear that you had a comfortable stay with us and appreciate your kind special recognition of our hard-working team at the frontThank You,Mireya

10/10 Excellent

Diznarda Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent me and my family stayed for a week anx thestaff were very
Stayed 6 nights in Jul 2023
Response from General Manager on 29 Jul 2023
Thank you very much for your visit and for taking the time to share your experience. I am so happy to hear that you had a comfortable stay with us and appreciate your kind special recognition of our hard-working team at the front desk.Thank You!Mireya

10/10 Excellent

Karen, Surfside

Travelled with family
Liked: Staff & service
Nice staff, easy parking, but place is being remodeled and it needs it
Stayed 1 night in Jun 2023
Response from General Manager on 23 Jun 2023
Thank you for taking the time to share your feedback and for rating your stay. We are pleased to hear about your experience. We hope you will come back and stay with us again soon

10/10 Excellent

Ian

Stayed 1 night in Jun 2023
Response from Front Desk on 8 Jun 2023
Thank you for the wonderful review Ian.

10/10 Excellent

Parvindra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Thank you!
Stayed 2 nights in May 2023
Response from Front Desk on 2 Jun 2023
Thank you for taking the time to leave this wonderful review!

6/10 Okay

Serena Paguaga

Liked: Cleanliness, amenities, property conditions & facilities
The staff weren’t very friendly and made the check in uncomfortable
Stayed 1 night in May 2023
Response from Front Desk Manager on 18 May 2023
Thank you for taking the time to post your review. It is important for all of our guests to feel welcomed, and receive the highest level of service, respect, and hospitality. We apologize for your unpleasant stay as a result of the concerns you describe with our location. Safety and security are high priorities here at The Best Western Canoga Park.

6/10 Okay

Matthew

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
AC Unit kept my mom and me up all night, we only got 3 hours of sleep.
Stayed 1 night in Apr 2023
Response from Front Desk on 1 May 2023
Thank you for the wonderful review