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Reviews of Westpoint Hotel

3 out of 5
Westpoint Hotel
168 - 172 Sussex Gardens, London, England

Reviews

6.8
Rating 10 - Excellent. 111 out of 1000 reviews" "
Rating 8 - Good. 403 out of 1000 reviews" "
Rating 6 - Okay. 293 out of 1000 reviews" "
Rating 4 - Poor. 128 out of 1000 reviews" "
Rating 2 - Terrible. 65 out of 1000 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to train, and in an interesting neighborhood.
Stayed 15 nights in Jun 2019
Response from Kasia on 28 Oct 2021
Dear Mark, thank you for taking your time to review us after your recent stay. We are glad you enjoyed our location which has easy access to central London attractions. We look forward to welcoming you back soon. Kind regards, Kasia -Reception Department

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant corner of Paddington
Excellent location in a quiet enclave close to Paddington underground ( although we walked past it twice as it’s not that well signposted ! ). Friendly staff, clean and tidy rooms made this a very pleasurable stay. I would definitely come again.
Stayed 2 nights in Aug 2021
Response from Sandra on 3 Sept 2021
Dear guest, Thank you for your review. It help us a lot. Kind regards, Sandra, front desk receptionist.

10/10 Excellent

Claudia Lupita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Sandra on 17 Sept 2021
Dear guest, Thank you for your review. It helps us a lot. Kind regards

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place great price
Booked last minute because missed last train..upgraded me to double..wild stat again
Stayed 1 night in Jul 2020
Response from martina on 28 Aug 2020
Dear Guest, Thanks for giving us such a nice review. Hope to see you again at our hotel.

6/10 Okay

Rachel

Disliked: Room comfort
Noisy Rooms
Reception staff were not friendly but very blunt, the room was extremely noisy and we could hear the conversation in the room next door and in the corridor. The house keeping staff were talking loudly with each other and banging around when cleaning other rooms first thing in the morning
Stayed 2 nights in Mar 2020

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Westpoint Hotel on 7 Mar 2020
Dear Guest, Thank you for taking your time to leave us such a positive feedback regarding your last stay with us. It is always encouraging to receive such a nice feedback as yours. We are glad your stay was satisfactory and we do hope to welcome you back soon. Kind Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2020
Response from Westpoint Hotel on 7 Mar 2020
Dear Guest, Thank you for taking your time to leave us such a positive feedback regarding your last stay with us. It is always encouraging to receive such a nice feedback as yours. We are glad your stay was satisfactory and we do hope to welcome you back soon Kind Regards,

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Westpoint Hotel on 7 Mar 2020
Dear Guest, Thank you for taking your time to leave us such a positive feedback regarding your last stay with us. It is always encouraging to receive such a nice feedback as yours. We are glad your stay was satisfactory and we do hope to welcome you back soon Kind Regards,

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The Wi-fi was not particularly strong. My room was in the basement and was cold. Some of the plug sockets were damaged in my room.
Stayed 1 night in Jan 2020
Response from reception front desk on 8 Feb 2020
Thank you for sharing your experience with us. We are sorry to learn that you found your stay to be less than satisfactory. please next time feel free to report any problem at the front desk, we will be happy to sort it out for you. Kind Regards Westpoint Hotel

6/10 Okay

Verified traveller

Stayed 1 night in Jan 2020
Response from reception front desk on 8 Feb 2020
Thank you for sharing your experience with us. We are sorry to learn that you found your stay to be less than satisfactory. please next time feel free to report any problem at the front desk, we will be happy to sort it out for you. Kind Regards Westpoint Hotel

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Facilitys to the room. We been on the first floor without acsensor. We've got a big luggage and we lif it with hands.
Stayed 1 night in Dec 2019
Response from Reception front desk on 8 Feb 2020
Thank you for taking the time to review the Westpoint Hotel after your recent stay.Your feedback is very important to us as We are constantly striving to improve our customer care. We hope we can welcome you back to the Westpoint Hotel on your next trip to London.

10/10 Excellent

Mitch

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel close to Hyde park
Lovely hotel in a great location
Stayed 1 night in Dec 2019
Response from reception front desk on 4 Jan 2020
Thank you for taking the time to review the Westpoint Hotel after your recent stay. It is always very encouraging to receive a positive review like yours and we hope we can welcome you back to the Westpoint Hotel on your next trip to London.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Would never recommend.
Customer Service was awful! Lifts were broken and staff was rude. Shower was small and double bed was a small double. Room was cold.
Stayed 1 night in Dec 2019
Response from reception front desk on 28 Dec 2019
Thank you for taking the time to review the Westpoint Hotel after your recent stay.Your feedback is very important to us as We are constantly striving to improve our customer care. We hope we can welcome you back to the Westpoint Hotel on your next trip to London.

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
Small cramped and dated bedrooms, shower is horrible
Stayed 1 night in Nov 2019
Response from Reception front desk on 4 Jan 2020
Thank you for taking the time to review the Westpoint Hotel after your recent stay. Please be assured that your feedback has been relayed to the appropriate departments and corrective actions have been taken where necessary . Your opinion is very important to us as we are constantly striving to improve our customer care. We would like to apologize with you if our hotel didn't match your expectations. We hope we can redeem our self so please consider again the Westpoint Hotel on your next trip to London . Kind Regards Westpoint Hotel

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean modern room, great location for a cheap price. Only issue we had was the tv which did not work.
Stayed 1 night in Nov 2019
Response from Reception front desk on 4 Jan 2020
Thank you for taking the time to review the Westpoint Hotel after your recent stay. Your opinion is very important to us as we are constantly striving to improve our customer care. We hope we can welcome you back to the Westpoint Hotel on your next trip to London Kind Regards Westpoint Hotel

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Reception area was nice and clean.Staff was prompt and check in done quickly
Stayed 1 night in Nov 2019
Response from reception front desk on 4 Jan 2020
Thank you for taking the time to review the Westpoint Hotel after your recent stay. It is always very encouraging to receive a positive review like yours and we hope we can welcome you back to the Westpoint Hotel on your next trip to London.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from management front desk on 24 Nov 2019
Dear Guest, Thank you for taking the time to complete the survey about your stay at Westpoint Hotel. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Although dated, the rooms are clean and tidy. Will be better if there was a safe and better heating.
Stayed 3 nights in Nov 2019
Response from management front desk on 24 Nov 2019
Thank you for taking the time to review the Westpoint Hotel after your recent stay.Your feedback is very important to us as We are constantly striving to improve our customer care. We hope we can welcome you back to the Westpoint Hotel on your next trip to London.

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The fire alarm went off 6 times in 6 nights we stayed. There was paint chipping on the windowsills the bed broke on our last night they’re just sitting on it. The customer service was great they were quick to help and come up with an answer but when you have two Mercedes-Benz and a Rolls-Royce parked out front and you have paint chipping on your window sills and overall cleanliness issues those two things don’t add up
Stayed 6 nights in Oct 2019
Response from westpoint hotel on 12 Nov 2019
Thank you for taking the time to review the Westpoint Hotel after your recent stay. We were very disappointed to read that you found your stay with us to be less than satisfactory. Please be assured that all your comments have been relayed to the appropriate departments and corrective actions have been taken where necessary. Please accept our sincere apologies for any shortcomings that you may have experienced during your stay, and we sincerely hope that you will consider the Westpoint Hotel for any future visits to London. kind Regards, Westpoint Hotel

6/10 Okay

Robert, Canada

Travelled with family
Liked: Staff & service
The location is good but the size of the room & bathroom is very small for two guests.
Stayed 4 nights in Oct 2019
Response from westpoint hotel on 12 Nov 2019
Thank you for taking the time to review the Westpoint Hotel after your recent stay.Your feedback is very important to us as We are constantly striving to improve our customer care. We hope we can welcome you back to the Westpoint Hotel on your next trip to London.

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
They went through our bags when we were out and took money!! Only about £1 in change but if they do that in every room they get a lot of money! The staff were also very unhelpful about it, especially the manager! We didn’t feel safe at all! Don’t waste your money.
Stayed 3 nights in Oct 2019
Response from westpoint hotel on 12 Nov 2019
Thank you for taking the time to review the Westpoint Hotel after your recent stay. We were very disappointed to read that you found your stay with us to be less than satisfactory. We were surprised with your comments about the missing pound , as we typically receive positive feedback for the security in our hotel . Please be assured that all your comments have been relayed to the appropriate departments and corrective actions have been taken where necessary. Please accept our sincere apologies for any shortcomings that you may have experienced during your stay, and we sincerely hope that you will consider the Westpoint Hotel for any future visits to London.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a huge room. Whiich was a nice surprise. Staff helpful. Good shower.
Stayed 1 night in Oct 2019
Response from Westpoint Hotel on 29 Oct 2019
Dear Guest, Thank you for taking your time to leave us your feedback regarding your recent stay with us. We are glad to know your stay was satisfactory. All the feedback are really important to us as it helps us to identify the area which need improvements. We do hope to welcome you back in the near future. Kind Regards,

10/10 Excellent

Sharied

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient place to be
Our stay was excellent staff very friendly and helpful
Stayed 4 nights in Oct 2019
Response from Westpoint Hotel on 29 Oct 2019
Dear Guest, Thank you for taking your time to leave us your feedback regarding your recent stay with us. We are glad to know your stay was satisfactory. All the feedback are really important to us as it helps us to identify the area which need improvements. We do hope to welcome you back in the near future. Kind Regards,

6/10 Okay

Verified traveller

Stayed 2 nights in Oct 2019
Response from Westpoint Hotel on 29 Oct 2019
Dear Guest, Thank you for reviewing us after your last visit. We are glad your stay was satisfactory overall and we ho hope to welcome you back in the near future. Kind Regards,

4/10 Poor

Hera

Travelled with family
Disliked: Property conditions & facilities, room comfort
We booked 2 rooms. One room was so small and not very clean, but there was a wifi connection. The other rooms quite spacious, but no mobile connection and the wifi couldn't reach our room. The bathroom had unpleasant smell. The window is facing another room and the window blind cannot close properly. So, it was disappointing..
Stayed 1 night in Sep 2019
Response from westpoint hotel on 12 Nov 2019
Thank you for taking the time to review the Westpoint Hotel after your recent stay. We were very disappointed to read that you found your stay with us to be less than satisfactory. We were surprised with your comments about the room and the cleanliness, as we typically receive positive feedback for this. Please be assured that all your comments have been relayed to the appropriate departments and corrective actions have been taken where necessary. Please accept our sincere apologies for any shortcomings that you may have experienced during your stay, and we sincerely hope that you will consider the Westpoint Hotel for any future visits to London. kind Regards, Westpoint Hotel

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect!! The staff were great!! We were in London to see the sights and needed a clean, safe, convenient, and affordable place to sleep and shower. So this was a great fit!!
Stayed 7 nights in Sep 2019
Response from Westpoint Hotel on 29 Oct 2019
Dear Guest, thank you for taking your time to write us such a wonderful feedback about your recent stay. We are happy to hear that you enjoyed our hotel location as well as the room you were in. We also appreciate the comment about our staff team and We do hope to welcome you back in the near future Kind Regards,

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that I can say was positive about this hotel was that it’s close to Paddington Station. First our room was tiny, second the bed was extremely uncomfortable, third the pillows were so flat I had to use my travel pillow to sleep my neck hurt so bad. Fourth the area around the toilet was so small you’re unable to reach behind you to get the toilet paper where they keep it! (I’m 5’4” it’s not my size), fifth the shower is so tiny that I couldn’t shower without the cloth curtain sticking to me the entire time ( again I’m 5’4” it wasn’t my size). Sixth the internet is super slow and can not be relied on, seventh they want your room key dropped at the front desk every time you leave but then when you ask for it back they never ask for proof that it’s your room key you just tell them the number. Eighth after 2 uncomfortable nights we came back to our room on the third night to discover that a bright flood light was now aimed directly into our room (it was not on the first 2 nights) it lit up the room even with the curtains closed when I called the front desk they told me it wound turn off at 11:30 it was 9 at the time and it finally went off at midnight. Ninth I’m pretty sure there’s a homeless woman that sleeps in the lobby because every morning there was the same woman passed out there. DO NOT STAY HERE!
Stayed 6 nights in Sep 2019
Response from westpoint hotel on 12 Nov 2019
Thank you for taking the time to review the Westpoint Hotel after your recent stay. We were very disappointed to read that you found your stay with us to be less than satisfactory. Please be assured that all your comments have been relayed to the appropriate departments and corrective actions have been taken where necessary. Please accept our sincere apologies for any shortcomings that you may have experienced during your stay, and we sincerely hope that you will consider the Westpoint Hotel for any future visits to London. l

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff on desk a bit formal, room great, close to Paddington station.
Stayed 1 night in Sep 2019
Response from Hotel Management on 31 Oct 2019
Dear Guest. Thank you for taking the time to review the Westpoint Hotel after your recent stay. It is always very encouraging to receive a positive review like yours and we hope we can welcome you back to the Westpoint Hotel on your next trip to London. Kind Regards Westpoint Hotel

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019
Response from Westpoint Hotel on 29 Oct 2019
Dear Craig, thank you for taking your time to leave us such a positive feedback about your last stay. We are delighted to know that your stay was more than satisfactory. We do hope you consider coming back on your future trip to London. Kind regards, Westpoint Hotel

6/10 Okay

Kenneth F

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019
Response from Westpoint Hotel on 29 Oct 2019
Dear Kenneth F, Thank you for taking the time to complete the survey about your stay at Abbey Court Hotel. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We do hope you will consider coming back in the near future

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2019
Response from Westpoint Hotel on 29 Oct 2019
Dear Guest, Thank you for taking the time to complete the survey about your stay at Westpoint Hotel. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. Kind Regards, Westpoint Hotel

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
neat to Paddington, but very small rooms
Extremely small bathroom, poor choices for breakfast, carpet not cleaned.
Stayed 6 nights in Sep 2019
Response from westpoint hotel on 12 Nov 2019
Thank you for taking the time to review the Westpoint Hotel after your recent stay. We were very disappointed to read that you found your stay with us to be less than satisfactory. Please be assured that all your comments have been relayed to the appropriate departments and corrective actions have been taken where necessary. Please accept our sincere apologies for any shortcomings that you may have experienced during your stay, and we sincerely hope that you will consider the Westpoint Hotel for any future visits to London.

6/10 Okay

KChun

Travelled with family
Disliked: Cleanliness
We were booking for a room for three and our room was located at the -1 floor, where our windows are facing towards a place they store their rubbish daily. The wifi signal was really poor down there as well.
Stayed 5 nights in Sep 2019
Response from Hotel Management on 31 Oct 2019
Dear Guest.Thank you for taking the time to review the Westpoint Hotel after your recent stay.Please be assured that your feedback has been relayed to the appropriate departments and corrective actions have been taken where necessary .Your opinion is very important to us as we are constantly striving to improve our customer care. We would like to apologise with you if our hotel didn't match your expectations. We hope we can redeem our self so please consider again the Westpoint Hotel on your next trip to London . Kind Regards Westpoint Hotel

10/10 Excellent

Gioia, Canada

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute boutique hotel in a great location!! Loved everything
Stayed 4 nights in Sep 2019
Response from Westpoint Hotel on 29 Oct 2019
Dear Gioia, Thank you for taking your time to leave us such a positive feedback regarding your last stay. It is always encouraging to receive such a nice feedback as yours. We do hope you will consider Westpoint Hotel on your future trip to London. Kind Regards, Westpoint Hotel

4/10 Poor

Verified traveller

Liked: Staff & service
Lousy internet connection, broken vending machine, small cramped rooms
Stayed 4 nights in Aug 2019
Response from hotel management on 31 Oct 2019
Dear Guest, thank you for taking the time to review the Westpoint Hotel after recent stay. Please be assured that your feedback has been relayed to the appropriate departments and corrective actions have been taken where necessary .Your opinion is very important to us as we are constantly striving to improve our customer care. We would like to apologise with you if our hotel didn't match your expectations. We hope we can redeem our self so please consider again the Westpoint Hotel on your next trip to London . Kind Regards Westpoint Hotel

8/10 Good

Frank

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2019
Response from Westpoint Hotel on 29 Oct 2019
Dear Frank, Thank you for taking the time to complete the survey about your stay at Abbey Court Hotel. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. Kind Regards, Westpoint Hotel

6/10 Okay

Peter

Travelled with family
They took action after complaint. This hotel has good location, but the rooms are pretty small.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel would stay here again room was small on the bottom floor but cant fault it. Quick check in staff very helpfull
Stayed 1 night in Aug 2019
Response from westpoint hotel on 30 Aug 2019
Thank you for taking the time to review the Westpoint Hotel after your recent stay. Please be assured that all your comments have been relayed to the appropriate departments and corrective actions have been taken.Your feedback is very important to us as We are constantly striving to improve our customer care. We hope we can welcome you back to the Westpoint Hotel on your next trip to London. Kind Regards Westpoint Hotel

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service
I suggest to you Expedia before offering a hotel on line you need to check it out first. This was the worst case of false advertisement i 've ever seen. The room was so small our suitcases could nit fit. We had to move to another hotel and pay more mony. There were no cupboards shelves, nothing.The hotel the rooms were nothing like the pictures on your website.They were rude and unappologetic. The reviews on your website were all fake. I later went on line and saw the real reviews and they were all horrible. This makes me rethink booking with you all again. I lost an entire day in London trying to reason with these people and trying to get anothet hotel.
Stayed 4 nights in Jul 2019

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is well situated for our train travel from Paddington.
Stayed 2 nights in Aug 2019
Response from westpoint hotel on 30 Aug 2019
Thank you for taking the time to review the Westpoint Hotel after your recent stay. Please be assured that all your comments have been relayed to the appropriate departments and corrective actions have been taken.Your feedback is very important to us as We are constantly striving to improve our customer care. We hope we can welcome you back to the Westpoint Hotel on your next trip to London. Kind Regards Westpoint Hotel

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Great location, the room was small but it had everything we needed, staff were super friendly
Stayed 1 night in Aug 2019
Response from westpoint hotel on 30 Aug 2019
Thank you for taking the time to complete the survey about your stay at Westpoint Hotel. We always appreciate hearing feedback about the experience that we provide, and your comments have been taken to heart. We hope to see you at Westpoint Hotel again soon! Kind Regards Westpoint Hotel

4/10 Poor

Sofiane

Disliked: Property conditions & facilities, room comfort
Small room
The room was very very small and ugly Doesn't comply with pictures on hotels.com
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I don’t like the room it was dirty and to small that not the room that I ask for. No iron inside the room. I like outside the hotel it was nice and clean it was close to the restaurant and the train station,
Stayed 7 nights in Aug 2019
Response from westpoint hotel on 30 Aug 2019
Thank you for taking the time to review the Westpoint Hotel after your recent stay.Please be assured that your feedback has been relayed to the appropriate departments and corrective actions have been taken where necessary .Your opinion is very important to us as we are constantly striving to improve our customer care. We would like to apologize with you if our hotel didn't match your expectations. We hope we can redeem our self so please consider again the Westpoint Hotel on your next trip to London . Kind Regards Westpoint Hotel

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The front desk personnel were very helpful. No a/c during warm spell was inconvenient. A fan in the room helped. Most of the time I’m sure a/c isn’t necessary. Location was good, area seemed safe, room are small but for the price I have no complaints. Short walk to Paddington station was a big benefit (Express to Heathrow 15 mins).
Stayed 1 night in Aug 2019
Response from westpoint hotel on 30 Aug 2019
Thank you for taking the time to review the Westpoint Hotel after your recent stay. It is always very encouraging to receive a positive review like yours and we hope we can welcome you back to the Westpoint Hotel on your next trip to London. Kind Regards Westpoint Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from westpoint hotel on 30 Aug 2019
Thank you for taking the time to review the Westpoint Hotel after your recent stay. It is always very encouraging to receive a positive review like yours and we hope we can welcome you back to the Westpoint Hotel on your next trip to London. Kind Regards Westpoint Hotel

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, and loved having a family room with 1 double and 2 single beds. Lobby area was lovely. Hotel layout is confusing, particularly room numbering and stairways (ie. room 403 is in the basement level, and I had a hard time ever locating the correct stairs). Room was somewhat cramped, but mostly expected for the price; unfortunately, the bathroom was absolutely tiny (hardly bigger than an airplane lavatory). Raised floor into the bathroom caused many stubbed toes, and proximity of bed frame to that same bathroom doorway meant repeated bruising from hitting leg on the bed frame while trying to enter.
Stayed 3 nights in Aug 2019
Response from westpoint hotel on 30 Aug 2019
Thank you for taking the time to review the Westpoint Hotel after your recent stay. Please be assured that all your comments have been relayed to the appropriate departments and corrective actions have been taken.Your feedback is very important to us as We are constantly striving to improve our customer care. We hope we can welcome you back to the Westpoint Hotel on your next trip to London. Kind Regards Westpoint Hotel

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
We were disappointed at check in, I had requested two rooms, one with two beds. We had two rooms, with one bed each, forcing one of my sons to sleep on the floor till a room became available 2 nights later. We knew the rooms were going to be small, but they were smaller than we anticipated, with no closet, nor dresser, and only a couple hangers. I asked for more, but never received any. We booked a room with a television, and free Wi-Fi. From the first night, the TV didn’t work. I made them aware, and they said they would fix it, took them 6 days. The Wi-Fi was spotty at best, I was able to connect, but apparently the speed was not much faster than dial-up. I tried to work from my room, and ended up setting up cellular service through my phone, and used that instead, at added cost. Then there were the 5-6 nights of false fire alarms, one night I can understand - but every night?? Come on people! Oh, and there was the nightly meetings in front of the hotel; for conversations that went till late - and as there was no A/C - our windows being open made their conversation, our conversation too. Very annoying! There were some good points, several people at the front desk were helpful, friendly, and seemed to care about our concerns, and that helped. They provided valuable advice, some excellent drivers (except the last one who overcharged us) - and I want to thank them. But, some of them seemed almost tired of us, and that hurt.
Stayed 11 nights in Jul 2019
Response from westpoint hotel on 30 Aug 2019
Thank you for taking the time to review the Westpoint Hotel after your recent stay.Please be assured that your feedback has been relayed to the appropriate departments and corrective actions have been taken where necessary .Your opinion is very important to us as we are constantly striving to improve our customer care. We would like to apologize with you if our hotel didn't match your expectations. We hope we can redeem our self so please consider again the Westpoint Hotel on your next trip to London . Kind Regards Westpoint Hotel

4/10 Poor

Andrew

Liked: Room comfort
Disliked: Staff & service
Fire alarm kept interrupting rest and sleep.
Fire alarm kept going off and the front desk seemed uninterested. Checked in a book to say “oh yes, you’re right” not “oh, we’re sorry” or “we’ll look into it”.
Stayed 1 night in Aug 2019
Response from westpoint hotel on 30 Aug 2019
Thank you for taking the time to review the Westpoint Hotel after your recent stay.Please be assured that your feedback has been relayed to the appropriate departments and corrective actions have been taken where necessary .Your opinion is very important to us as we are constantly striving to improve our customer care. We would like to apologize with you if our hotel didn't match your expectations. We hope we can redeem our self so please consider again the Westpoint Hotel on your next trip to London . Kind Regards Westpoint Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2019
Response from westpoint hotel on 30 Aug 2019
Thank you for taking the time to review the Westpoint Hotel after your recent stay. It is always very encouraging to receive a positive review like yours and we hope we can welcome you back to the Westpoint Hotel on your next trip to London. Kind Regards Westpoint Hotel

8/10 Good

Chan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was friendly but there’s no air conditioner in the room. Overall, it’s not bad. :)
Stayed 4 nights in Jul 2019
Response from westpoint hotel on 30 Aug 2019
Thank you for taking the time to review the Westpoint Hotel after your recent stay. It is always very encouraging to receive a positive review like yours and we hope we can welcome you back to the Westpoint Hotel on your next trip to London. Kind Regards Westpoint Hotel