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Reviews of Royal Eagle Hotel

3 out of 5
Royal Eagle Hotel
26-30 Craven Road, London, England

Reviews

6.8
Rating 10 - Excellent. 190 out of 1002 reviews" "
Rating 8 - Good. 316 out of 1002 reviews" "
Rating 6 - Okay. 238 out of 1002 reviews" "
Rating 4 - Poor. 151 out of 1002 reviews" "
Rating 2 - Terrible. 107 out of 1002 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and quick to help with transportation planning regarding routes and bus numbers. We were always greeted in a friendly way when leaving and returning to hotel. The shower had great hot water and amenities. Great location in a nice neighbourhood.
Stayed 14 nights in Apr 2024

8/10 Good

Joseph, Liverpool

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Paddington. Convenient for the tube. Beautiful parks nearby. Basic hotel but very clean and very friendly staff. We had late transportation back home and we were allowed to store our luggage for just £5 for 3 bags so were able to spend more time in London on our last day.
Stayed 2 nights in Apr 2024
Response from Royal Eagle Hotel on 17 Apr 2024
Thank you for the great review Joseph, we are very glad to hear that you enjoyed our facilities.We appreciate your time and we look forward to welcoming you back in the near future to better serve you.Thank you

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located, dated facilities. We had breakfast and it was good, fair priced.
Stayed 1 night in Apr 2024
Response from Royal Eagle Hotel on 15 Apr 2024
Dear Jesus,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 Good

Timothy

Liked: Cleanliness, staff & service, amenities
The room was cartoonishly small, and the bed even smaller. I'm glad I'm only 5'6", otherwise it would have been impossible to fit in it.
Stayed 2 nights in Apr 2024
Response from Royal Eagle Hotel on 9 Apr 2024
Dear Timothy,Thanks for staying with us. We appreciate your feedback, and we will be addressing your concerns.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

8/10 Good

Anu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smaller room but clean and it was quite walkable distance from Paddington airport and lot of places to shop for little items to take back home and food options
Stayed 4 nights in Mar 2024
Response from Royal Eagle Hotel on 4 Apr 2024
Dear Anu, Thank you for your positive response about the location of the hotel and the staff. We’re glad to know that you had a comfortable stay with us We wish you a warm welcome in near future. Kind regards,Royal Eagle Hotel

8/10 Good

Rimsa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, we got moved to a different property but the process was smooth.
Stayed 1 night in Mar 2024
Response from Royal Eagle Hotel on 4 Apr 2024
Dear Rimsa, Thank you for your feedback. We are pleased to read that you had a pleasant stay in our sister property and found our staff and facilities comfortable. We aim to provide clean, and affordable accommodation with great customer service. We are looking forward to welcoming you again! Kind Regards,

10/10 Excellent

kristen

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful!
Stayed 3 nights in Mar 2024
Response from Royal Eagle Hotel on 31 Mar 2024
Dear Kristen, Thank you for your positive response about the staff. We’re glad to know that you had a comfortable stay with us We wish you a warm welcome in near future. Kind regards,Royal Eagle Hotel

8/10 Good

Paul, Bardon

Liked: Cleanliness, staff & service, property conditions & facilities
Budget hotel in great position.
Stayed 2 nights in Mar 2024
Response from Royal Eagle Hotel on 29 Mar 2024
Dear Paul, thank you so much for choosing to stay with us, and we delighted to hear that you had a pleasant experience during your time at Royal Eagle Hotel. Your satisfaction is our top priority, and it's always rewarding to know when we've met our guests' expectations. We truly appreciate your positive feedback, and it would be our pleasure to welcome you back for another enjoyable stay in the future. Once again, thank you for your kind words. We look forward to hosting you again soon. Kind regards, Royal Eagle Hotel

2/10 Terrible

Dino

Disliked: Cleanliness, staff & service, property conditions & facilities
Incredibly rundown facilities. Thankfully, I just stayed there one night. Only one electrical outlet in the whole tiny room. Tiny elevators. Tiny walkable corridors. The bathtub was clogged. Floor tiling was not properly installed. Check-in was rude. Check-out was fine. Property looks acceptable from the outside. It is located in a posh area, and close to Paddington station, but it is surprisingly rundown.
Stayed 1 night in Mar 2024
Response from Royal Eagle Hotel on 21 Mar 2024
Dear Thank you for your feedback, we're sad to hear that your stay did not fulfil your expectations. We sincerely apologise for any inconvenience caused. We usually receive appreciation for all our team members for their customer service and friendliness. We think they failed to provide good customer service on this occasion, and we will ensure to speak to the team on the above-mentioned situation and will also do a refresher training with an entire team.Wishing to welcome you back at the Royal Eagle Hotel, in order for us to change your mind.Thank you

6/10 Okay

Adam

Travelled with family
Liked: Cleanliness, staff & service
We had the family room which was a great option but the beds were terrible. You could see the springs coming through the mattress and could hardly sleep on it.
Stayed 2 nights in Mar 2024
Response from Royal Eagle Hotel on 19 Mar 2024
Dear Adam,Thank you for staying with us. We always do our best for our guests to feel comfortable.By sharing your thoughts, we can improve the quality of the service provided.Thank you and we do appreciate your time.Kind regards, Royal Eagle Hotel

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, amenities
The room was very small for a double bed. No room to move around. Doors on shower didn’t open sufficiently far making getting in and out quite tricky Staff on reception were very friendly and the breakfast was excellent. Lady serving on restaurant was very friendly
Stayed 1 night in Mar 2024
Response from Royal Eagle Hotel on 8 Mar 2024
Dear Jennifer, Thanks for staying with us. We appreciate your feedback. We would like to express our sincere apologies for any inconvenience you may have experienced during your recent stay with us regarding the size of your room. Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind RegardsRoyal Eagle Hotel

2/10 Terrible

Stephen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On the morning of 26 February 2024 at about 5.30-6am the ceiling above my bed started to leak water on to me and my possessions so I went to reception rapidly to report the flood. I have increased the rating for cleanliness but have decreased for safety as the water was emerging from the electric light socket in the ceiling and the receptionist turned the lights on when he cam to the room until I shouted at him it was a live current (not the water!).
Stayed 2 nights in Feb 2024
Response from Royal Eagle Hotel on 27 Feb 2024
Dear Stephen, thanks for staying with us. We appreciate your feedback. We are sorry that your experience did not meet your expectations. Regarding the waterproof feature of our switches. We want to confirm that our switches are indeed designed to withstand exposure to water. Our products undergo rigorous testing to ensure they meet the highest standards of quality and durability.In the event of any contact between water and our switches, rest assured that they are equipped with an automatic tripping mechanism. This feature is specifically engineered to enhance safety and prevent any potential hazards that may arise from water exposure.Wishing to welcome you back soon at the Royal Eagle Hotel to make things better for you. Kind Regards, Royal Eagle Hotel

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 2 nights in Feb 2024
Response from Royal Eagle Hotel on 19 Feb 2024
Dear Terry, thank you so much for choosing to stay with us, and we delighted to hear that you had a pleasant experience during your time at Royal Eagle Hotel. Your satisfaction is our top priority, and it's always rewarding to know when we've met our guests' expectations. We truly appreciate your positive feedback, and it would be our pleasure to welcome you back for another enjoyable stay in the future. Once again, thank you for your kind words. We look forward to hosting you again soon. Kind regards, Royal Eagle Hotel

8/10 Good

Luisa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great staff
The bedroom was ok for the money we pay, the staff very nice, helpful and friendly. Continental breakfast good, con some options.
Stayed 3 nights in Jan 2024
Response from Royal Eagle Hotel on 31 Jan 2024
Thank you for staying with us and the great review Luisa.It was a pleasure having you here and we look forward to welcoming you soon to better serve you.Thank you

6/10 Okay

Matthew

Stayed 3 nights in Jan 2024
Response from Royal Eagle Hotel on 29 Jan 2024
Dear Matthew,Thank you for rating our hotel.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

6/10 Okay

Samantha

Business traveller
Disliked: Property conditions & facilities
Staff very kind and attentive. Room itself was ok; bathroom very very small with very low ceiling (difficult to wash hair at 5ft 10). Room was ok and clean; lacked finishing touches (lamp, accessible plug sockets). We were given a twin room which ended up having a spiral staircase - not notified of this prior to booking.
Stayed 1 night in Jan 2024
Response from Royal Eagle Hotel on 25 Jan 2024
Dear Samantha,Thank you for staying with us. We always do our best for our guests to feel comfortable.By sharing your thoughts, we can improve the quality of the service provided.Thank you and we do appreciate your time.Kind regards, Royal Eagle Hotel

10/10 Excellent

Bayram

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Royal Eagle Hotel on 23 Jan 2024
Dear Bayram,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 Good

Clara Ijeoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean. The staff were very friendly. Awesome location cos it is in place that gives you access to almost every where you wish to visit either by bus, train or taxi.
Stayed 7 nights in Jan 2024
Response from Royal Eagle Hotel on 15 Jan 2024
Dear Clara,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

10/10 Excellent

ger

Stayed 2 nights in Dec 2023
Response from Royal Eagle Hotel on 9 Jan 2024
Dear Ger,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 Good

Wissam

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 7 nights in Dec 2023
Response from Royal Eagle Hotel on 8 Jan 2024
Dear Wissam,Thank you for rating our hotel.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

10/10 Excellent

Milton

Travelled with family
Liked: Amenities, property conditions & facilities
Breakfast was very good, staff very help full and friendly..
Stayed 3 nights in Dec 2023
Response from Royal Eagle Hotel on 2 Jan 2024
Dear Milton,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

10/10 Excellent

Jonathan Douglas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time and really enjoyed your place!
Stayed 7 nights in Dec 2023
Response from Royal Eagle Hotel on 2 Jan 2024
Dear Jonathan,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 Good

jorge

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Royal Eagle Hotel on 2 Jan 2024
Dear Jorge,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel, but has its downs
Everything was really good, from the price to the staff, to the cleanliness if the room and bathroom. I wish the staff told us about there being two lifts and that the second lift from the 4th floor can take us to the 5th floor directly instead of having to take the stairs with heavy luggage. Another aspect to take into consideration is that every sound can be heard through the walls so sleeping was kind of hard for light sleepers 😅
Stayed 3 nights in Dec 2023
Response from Royal Eagle Hotel on 20 Dec 2023
Dear Guest,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 14 nights in Nov 2023
Response from Royal Eagle Hotel on 18 Dec 2023
Dear Alan,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

4/10 Poor

Su

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
We got an upgrade according to the manager. We found there were four beds in tiny split level room. TV doesn’t work; broken loo paper holder; the sliding shower door was broken; the bed was torn. Only good facts about this hotel is the location is excellent.
Stayed 1 night in Dec 2023
Response from Royal Eagle Hotel on 18 Dec 2023
Dear Su,Thank you for your feedback, we're sad to hear that your stay did not fulfil your expectations. We sincerely apologise for any inconvenience caused. Wishing to welcome you back at the Royal Eagle Hotel, in order for us to change your mind!Kind Regards,Royal Eagle Hotel

10/10 Excellent

Fatima

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The level of service that was provided, first a lady called nisha, which gave no good customer service at all, no smile no hello no thankyou no feelings at all. Felt like someone in her home died and shes come to work gave us a room which was right opposit the lift on 2nd floor when i went in the room i couldn't even open my big suitcase, i went downstairs and vinny and waqas were ever so helpful, always service with manners and a smile, always acknowledge when we entered or exited the hotel, they provided two room keys in which i could choose which i room i wanted. I went with the biggest which was on 4th floor. Perfect room. Everything was provided in that room. There was a small issue with the water. In the morning to have a shower before 7am the water was super hot boiling point when i mentioned it to the Reception they sent the maintenance man and he fixed it for us which was again excellent. Everyday we cleaned our room put the tag on the front of the door and they come by and clean the room. Never touch any of our belongings. Very nice cleaners staff. Excellent cleaning of room.Didn't like how we had to pay £5 for 2 bags. Other hotels keep it for free. Overall 10/10
Stayed 6 nights in Dec 2023
Response from Royal Eagle Hotel on 19 Dec 2023
Dear Fatima,Thank you for taking the time to leave a feedback following your recent stay.We usually receive appreciation for all our team members for their customer service and friendliness. We think they failed to provide good customer service on the first occasion and we will ensure to speak to the team on the above-mentioned situation and will also do a refresher training with an entire team.On the other hand, we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Thank you

8/10 Good

Benjamin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good, simple and basic rooms but functional. Small room but as you'd expect. Excellent location minutes from Paddington Station, easy walk to most attractions. Couple of small things, the bath towels were tiny.. don't know if this is a thing in the UK or not but found it odd, and just one Pillow each. No biggy but odd..
Stayed 6 nights in Nov 2023
Response from Royal Eagle Hotel on 7 Dec 2023
Dear Benjamin,Thanks for staying with us. We appreciate your feedback, and we will be addressing your concerns.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

2/10 Terrible

Afaf

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Royal Eagle Hotel on 5 Dec 2023
Dear Afaf,Thank you for your feedback, we're sad to hear that your stay did not fulfil your expectations. We sincerely apologise for any inconvenience caused. Wishing to welcome you back at the Royal Eagle Hotel, in order for us to change your mind!Kind Regards,Royal Eagle Hotel

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, shower water wasn’t too warm but the staff and everything else was great.
Stayed 2 nights in Dec 2023
Response from Royal Eagle Hotel on 5 Dec 2023
Dear Elizabeth,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities
It’s convenient and easy access to the nearest station and eating places.
Stayed 6 nights in Nov 2023
Response from Royal Eagle Hotel on 5 Dec 2023
Dear Linda,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

6/10 Okay

Tate

Stayed 1 night in Nov 2023
Response from Royal Eagle Hotel on 21 Dec 2023
Dear Tate,Thank you for rating our hotel.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

4/10 Poor

CHEUK TUNG

Travelled with family
Disliked: Amenities, property conditions & facilities
The shower is not working, one day no hot water, two days only hot water
Stayed 3 nights in Nov 2023
Response from Royal Eagle Hotel on 14 Nov 2023
Dear Cheuk,Thank you for your feedback, we're sad to hear that your stay did not fulfil your expectations. We sincerely apologise for any inconvenience caused. Wishing to welcome you back at the Royal Eagle Hotel, in order for us to change your mind!Kind Regards,Royal Eagle Hotel

6/10 Okay

Anna

Travelled with group
Liked: Cleanliness
everything was fine, bit noisy at night, good for price. I also paid a deposit of 50 pounds and still haven’t received the money back
Response from Royal Eagle Hotel on 14 Nov 2023
Dear guest,Thank you for staying with us. We always do our best for our guests to feel comfortable.By sharing your thoughts, we can improve the quality of the service provided.Please be informed that the damage deposit is released after the check out date and it takes from one to ten working days, depending on the bank issuer.Thank you and we do appreciate your time.Kind regards, Royal Eagle Hotel

4/10 Poor

Chun Wai

Liked: Staff & service
Stayed 2 nights in Oct 2023
Response from Royal Eagle Hotel on 27 Oct 2023
Dear Chun,Thank you for staying with us. We always do our best for our guests to feel comfortable.By sharing your thoughts, we can improve the quality of the service provided.Thank you and we do appreciate your time.Kind regards, Royal Eagle Hotel

4/10 Poor

Paul

Stayed 1 night in Oct 2023
Response from Royal Eagle Hotel on 25 Oct 2023
Dear Paul,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

10/10 Excellent

Luc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
London once again!
Stayed 2 nights in Oct 2023
Response from Royal Eagle Hotel on 24 Oct 2023
Dear Luc,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

2/10 Terrible

Morgan

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not book this hotel! No option to leave 0 stars so had to put 1 star. Please read the reviews, don’t waste your money or be disappointed. Firstly, staff are very rude and unwelcoming. Secondly, there are laundry baskets etc outside of the rooms, which make it look very untidy. The room itself is dirty, damaged and generally disgraceful. How this hotel is allowed to remain open and have 3 stars is beyond belief. They take a £50 deposit for damage, however the whole room is damaged. Staff are aware that the room is damaged. There are multiple holes in the wall, the sheets are unclean with marks, holes and hair. The floor is broken. The mattress’ are mouldy. The windows don’t open for fresh air. The radiators are dirty. The bed is extremely uncomfortable and squeaky. You are told not to use the towels and get them dirty? The lights do not work properly. The skirting boards are bashed and dirty. There are stains, chips and holes over the walls. The phone does not work to contact reception. They charge £5 to hold your luggage. You are told not to leave any valuables in the room, and make you sign a wavier form stating that the hotel are not liable for missing items. Do not consider booking this hotel, please don’t make the same mistake we did. Hotel staff need trained in people skills and hotel needs to be demolished.
Stayed 2 nights in Oct 2023
Response from Royal Eagle Hotel on 24 Oct 2023
Dear Morgan,Thank you for taking the time to tell us about your experience at the Royal Eagle Hotel. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon.Kind Regards,Royal Eagle Hotel

6/10 Okay

Craig

Travelled with group
Liked: Cleanliness
Having stayed here before I knew the area and how handy it is for everything. The rooms have gone a little dated since my last stay in 2015. The not so good piece was on the first night, we have 3 single beds but get advised that we will have a double bed and a single bed for the first night but next 2 nights we can move rooms to get the set up we had requested. No offer of breakfast was provided, which would have helped seeing as we had booked this months ago. Service and fixing your errors are a big one in my books.
Stayed 3 nights in Sep 2023
Response from Royal Eagle Hotel on 16 Oct 2023
Dear Criag,Thank you for staying with us. We always do our best for our guests to feel comfortable.By sharing your thoughts, we can improve the quality of the service provided.Thank you and we do appreciate your time.Kind regards, Royal Eagle Hotel

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
The Royal Eagle Hotel Paddington
Our stay was 3nights the welcome was excellent, the hotel seemed very clean & tidy. The room was tired but clean, however the shower/toilet was not big enough for 2people: there were no shelves on which to place your toiletries and I would suggest this room was ONLY appropriate for a single person. Disappointing! We cannot comment on the restaurant or bar as we did not use them!
Stayed 3 nights in Oct 2023
Response from Royal Eagle Hotel on 10 Oct 2023
Dear guest,Thank you for staying with us.We always do our best for our guests to feel comfortable. By sharing your thoughts we can improve the quality of the service provided.Thank you and we do appreciate your time.Kind regards

10/10 Excellent

Daniel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great convinent location!
Stayed 2 nights in Oct 2023
Response from Royal Eagle Hotel on 9 Oct 2023
Dear Daniel,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

6/10 Okay

Tiffany

Travelled with family, Travelled with family and small children
Disliked: Amenities
The property could use some updating. It’s a bit antiquated, but the location is great! It’s safe and middle of everything. The hotel doesn’t have any fridges or microwaves for rooms. Getting a bucket of ice is hit or miss, and they will nickel and dime you for everything. Breakfast is very uneventful but it’s a start. Overall I don’t love it or hate it. It’s just average.
Stayed 4 nights in Sep 2023
Response from Royal Eagle Hotel on 13 Oct 2023
Dear Tiffany,Thanks for staying with us. We appreciate your feedback, and we will be addressing your concerns.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

4/10 Poor

alina

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Extremely small room, no AC, not one hook on the bathroom wall or place to put make up just two outlets were available.
Stayed 4 nights in Sep 2023
Response from Royal Eagle Hotel on 28 Sept 2023
Dear Alina,Thanks for staying with us. We appreciate your feedback and we will be addressing your concerns.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

8/10 Good

William

Stayed 3 nights in Sep 2023
Response from Royal Eagle Hotel on 25 Sept 2023
Dear William,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel facilities and staff services are not good!
Stayed 3 nights in Sep 2023
Response from Royal Eagle Hotel on 20 Sept 2023
Dear John,Thank you for your feedback, we're sad to hear that your stay did not fulfil your expectations. We sincerely apologise for any inconvenience caused. Wishing to welcome you back at the Royal Eagle Hotel, in order for us to change your mind!Kind Regards,Royal Eagle Hotel

6/10 Okay

Stephanie

Stayed 1 night in Sep 2023
Response from Royal Eagle Hotel on 10 Oct 2023
Dear Stephanie,Thank you for rating our hotel.Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

8/10 Good

Victor

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023
Response from Royal Eagle Hotel on 19 Sept 2023
Dear Victor,Thanks for staying with us. We appreciate your feedback!Wishing to welcome you back soon at the Royal Eagle Hotel.Kind Regards,Royal Eagle Hotel

2/10 Terrible

Paul

Travelled with family
Disliked: Amenities, property conditions & facilities
Ridiculous to ask $$$ for storing luggage before check in check out for 1-2 hours luncheon.
Stayed 3 nights in Sep 2023
Response from Royal Eagle Hotel on 18 Sept 2023
Dear Paul,Thank you for your feedback, we're sad to hear that your stay did not fulfil your expectations. We sincerely apologise for any inconvenience caused. Wishing to welcome you back at the Royal Eagle Hotel, in order for us to change your mind!Kind Regards,Royal Eagle Hotel

4/10 Poor

Bryce

Travelled with family
Disliked: Amenities, property conditions & facilities
The staff were friendly. The hotel was poorly maintained, the double bed was too short with a gap in the middle. The air conditioning was not turned on in hallways when outside temperature was 30 degrees, rooms were very hot and stuffy. I had previously stayed at this hotel 5 years ago, I couldn’t believe how much the standards had dropped during this time
Stayed 3 nights in Sep 2023
Response from Royal Eagle Hotel on 11 Sept 2023
Dear Bryce,Thank you for your feedback, we're sad to hear that your stay did not fulfil your expectations. We sincerely apologise for any inconvenience caused. Wishing to welcome you back at the Royal Eagle Hotel, in order for us to change your mind!Kind Regards,Royal Eagle Hotel

10/10 Excellent

Santa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with my stay the hotel staff were very friendly and professional al , hotel was nice clean and I have enjoyed comfortable night stay , lots of places around to go to have a nice meal and drink
Stayed 1 night in Sep 2023
Response from Royal Eagle Hotel on 11 Sept 2023
Dear Santa,Thanks for staying with us. We appreciate your feedback, and we are very happy to hear you enjoyed our facilities.We do our best to ensure all our guest needs are attended.Wishing to welcome you back soon at the Royal Eagle Hotel to better serve you.Kind Regards,Royal Eagle Hotel