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Reviews of Townhouse Apollo, Hyde Park

3 out of 5
Townhouse Apollo, Hyde Park
64-66 Queensborough Terrace, Bayswater, London, England

Reviews

5.4
Rating 10 - Excellent. 52 out of 379 reviews" "
Rating 8 - Good. 64 out of 379 reviews" "
Rating 6 - Okay. 73 out of 379 reviews" "
Rating 4 - Poor. 75 out of 379 reviews" "
Rating 2 - Terrible. 115 out of 379 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

4.8/10

Amenities

5.0/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Delia

Disliked: Amenities
Thieves! I am in a critical position as I could not get back the refund for my room in Apollo - you sent me to Sino that is a nightmare and could not wash !?!!!! Indian standard at UK prices !!???? I want my money back urgently ! Do contact me
Stayed 2 nights in Feb 2024

6/10 Okay

Ryan

Stayed 1 night in Nov 2023
Response from Farah on 7 Dec 2023
Dear Ryan , Thanks for staying with us and reviewing our service .

2/10 Terrible

Zoe

Disliked: Cleanliness, staff & service, property conditions & facilities
Do not book this property unless you want to arrive and be told it’s cancelled. You will then get made to pay a higher rate or you will be left with nowhere to stay that night. You will then be denied a refund for any form of compensation from the hotel even though they cancelled without telling us.

6/10 Okay

Melissa

Travelled with group
Liked: Cleanliness, staff & service
The staff were very friendly however the property was not as advertised. The room was a lot smaller, not much more than a box room and no air con, only a window. I would suggest they update all their facilities or advertise the rooms in their true form.
Stayed 4 nights in Oct 2023
Response from Barbara on 6 Nov 2023
Hi, Melissa! Thank you for rating us and for the valuable feedback. We have forwarded the matter to our relevant team for ensuring your future stays are up to the mark. Regards, Barbara

6/10 Okay

Jan

Travelled with family
The property overall was clean. The staff were a bit lacking with information. Didn't pass on the fact that breakfast isn't available or there is a WiFi code. The door lock with card also didn't work and although the room was clean not as picture. No headboards and not a 32" TV. No remote available for it either. Basic but clean need to review the prices to stay here big time !
Stayed 1 night in Oct 2023
Response from Farah on 19 Oct 2023
Dear Jan ,I am sorry to hear you did not have a very good experience with some points

2/10 Terrible

Gary

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
OYO townhouse london disgusting
For starts i have no photos because i dont need them the room and holel is disgusting dirty and total dated. On arrival the man that let us in was rude and ignorant after letting us in he tgen stood on his phone behind the desk not talking for over 3 min then completely refused us a early check in with out any reason. I know this is optional but a we chat about it would be nice. The other reception workers were perfect. The tv was unwatchable no tea or coffee facilities in room mattres was disgusting. Bathroom was disgusting taps and soap dispensing hes never been washed for weeks. The hotel it self has dirty carpets and dirty fixtures. The hotel is not well run at all. I will neve ever stay in a oyo hotel again. I also have a tiktok account with over 1.2 million followers and i will be doing a number of video showing how disgusting the hotel actually is.
Stayed 1 night in Oct 2023
Response from Farah on 19 Oct 2023
Dear Gary ,Thanks for your email , unfortunately I Can not agree with some points , the guy called from reception to house keeper for early check in but if nothing available we really can not do any thing about it , we do have full facility of tea and coffee making facilities in reception area free of charge , still I am sorry to hear you did not have a good experience with us

6/10 Okay

Celso

Travelled with family
Reality is different
The room is nowhere near the pics when I booked. Awfully small and very poor decoration.
Stayed 3 nights in Oct 2023
Response from Farah on 12 Oct 2023
Dear Celso I am so sorry to hear you did not have a good experience with us .

2/10 Terrible

Lorrah, Danville

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was disappointing. You are only allowed 1 room key. When we asked for a second they said they would walk us to the room but can’t give a second key. No cover over the main light so just a glaring bulb. There was no remote control for the tv. When we asked at the desk they provided one that did not work. The automatic lights in the halls and elevator timed out quickly so you were in the dark. Sink blocks the entrance to the bathroom. Laundry bags piled in the elevator. Staff is uninterested in being on shift. Need to ask for more towels and toilet paper if you stay more than 1 night. Location was great. Pick another hotel in the area.
Stayed 2 nights in Oct 2023
Response from Farah on 10 Oct 2023
Dear Lorah ,I am so sorry to hear you did not have a good experience with during your stay

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value accommodation.
I didnt catch the name of the host, but he allowed me to store my bag before check in and was still on shift in the afternoon, evening and the following morning when i checked out. He was very polite and informative and the room i shared with my brother and sister for our brief trip to London was perfectly clean and spacious enough for the three of us. Street noise was very minimal and although we saw plenty of people in the public areas, we didnt hear anything from the other rooms once we were in our room. Locationwise we were 5 minutes from a tube, but the bus line only 2 minutes away went straight through to Oxford street which was exactly what we needed.
Stayed 1 night in Sep 2023
Response from Farah on 3 Oct 2023
Dear Sir ,Thanks for your great comments .

8/10 Good

Lisa

Stayed 1 night in Sep 2023
Response from Farah on 3 Oct 2023
Thanks for your message .

8/10 Good

KATHRYN

Stayed 1 night in Sep 2023
Response from Farah on 3 Oct 2023
Dear Kathryn , Thanks so much for your great scoring

4/10 Poor

Dana

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was not what the sold you on internet, we were on the basement, the room was to small and hot.
Stayed 3 nights in Sep 2023
Response from Farah on 3 Oct 2023
Dear Dana ,I am so sorry to hear you had a bad experience with us

6/10 Okay

Christian

Travelled with group
There needs to be an option to check in early and the room needs a mini fridge
Stayed 2 nights in Sep 2023
Response from Farah on 21 Sept 2023
Dear Chrisrian ,Thanks for your comments .

6/10 Okay

Kemal, Weehawken

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Imagine a stay without hand towels, hairdryer and proper check-in & check-out. The street was so loud but the location overall was very convenient. There is only one guy at the front desk and he always tries to be very helpful but it was a one-man show in the end. Don't expect much.
Stayed 4 nights in Sep 2023
Response from Farah on 21 Sept 2023
Dear Kemal ,Thanks for your comment we do give 2 towels per head hair dryer available in reception for collection , street noise is not something in my hand unfortunately hotel is quite self service option so lots of people not required round reception area

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Very near trains and Hyde Park. Front desk staff was very nice and helpful.
Stayed 3 nights in Sep 2023
Response from Farah on 15 Sept 2023
Dear Randy ,Thanks so much for your great comment .Fararh

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Sewer smell, molded walls! Not a safe place2stay!
Where to start? This hotel was a nightmare, Hotels.com should not sell this property! Period. The rooms are much smaller than showed on pictures, the bed mattresses were horrible. I could feel each spring in my back. After the first night the whole room smelled like sewer and I refused to stay in it with my children. I asked for another room, explaining to the concierge the health risks of exposure to sewer gas (hydrogen sulfate poisoning), which didn’t seem to worry him too much. The only available room was one with a single and a double bed. This is not what I paid for! It was late and we wanted to rest after a long day of walking. The room wasn’t better than the first one. It had a low large window, which made me worried about my 6-year old’s safety. But having it wide open in 35 degrees was my only choice to get some air in the room. The hotel could not provide a fan, the bathroom had no ventilation! The smell was horrible! Look at the pictures and the mold on the ceiling, the curve on the walls. Honestly it felt like the roof will collapse in our room. The carpets were stained, the towels had holes. I found the soap and shampoo bottles on the floor, no holders, shelves or hooks where to leave your stuff. TV does not work. No AC(which I knew). No ventilation! Horrible in 35 degrees! Unbearable conditions, want my money back! Worst experience ever!
Stayed 3 nights in Sep 2023
Response from Farah on 3 Oct 2023
Dear Sir ,I am sorry to hear you had a bad experience with us .

2/10 Terrible

Guocui

Stayed 1 night in Sep 2023
Response from Ava on 12 Sept 2023
Hi, Guocui! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Ava

2/10 Terrible

Justin

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stay away from this place it’s dirty and disgusting. Stains all over the carpets, cracks in the walls, water damage, and worst part was it looked like someone picked their nose and wiped it on the wall in one of our rooms. I will never stay at any OYO after this experience, we left the hotel after a few minutes in the room it was so bad. The hotel refused to even give a partial refund. Save your money and go else where even if it cost you a little bit more.
Stayed 3 nights in Aug 2023
Response from Maria on 12 Sept 2023
Sincere apologies, Justin! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Maria

6/10 Okay

Sultana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and the room was very spacious just the mattress was terrible I have a bad back and could hardly sleep felt like I would fall off. Also the room was really warm no fan or AC did not help sleeping conditions. apart from that the room was very clean, and bathroom too, and really felt taken care of in the hotel.
Stayed 2 nights in Aug 2023
Response from Ava on 12 Sept 2023
Thanks for your kind and lovely words, Sultana! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Ava

6/10 Okay

Natasha

Travelled with family
Disliked: Amenities
We had a standard double room, bed was not comfy, the bathroom smelt mouldy and the room had no kettle for tea and coffee. Other than that it was ok for 2 nights
Stayed 2 nights in Aug 2023
Response from Farah on 15 Sept 2023
Dear Natasha I am sorry to hear that you did not have a good stay with us

4/10 Poor

Jigneshkumar

Travelled with family
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Farah on 15 Sept 2023
Dear Jigenish Kumar , Thanks for your comment

4/10 Poor

Nikhil

Stayed 2 nights in Aug 2023
Response from Maria on 12 Sept 2023
Hi, Nikhil! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Maria

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
August 2023..great stay in London
Stayed here in August 2023 for Two nights while in London to visit the theatre. Great location near Hyde Park and Bayswater high street which has all the usual shops & restaurants. 2 minutes walk from Queensway Underground which will get you into the heart of the city in 5 stops. The room was clean & comfy with enough space for are cases. No kettle or hairdryer though🙃. Adi on reception was helpful. Will book again when back in the big smoke.
Stayed 2 nights in Aug 2023
Response from Ava on 12 Sept 2023
Hi, Michael! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day. Regards, Ava

8/10 Good

Trevor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Abi on reception was brilliant and very helpful. Hotel is room only no tea and coffee facilities.
Stayed 3 nights in Aug 2023
Response from Farah on 14 Aug 2023
Dear Trevor ,Thanks for your great comment we do have complementary Tea and coffee in reception

10/10 Excellent

Imelda

Travelled with family
Disliked: Room comfort
Terrible experience staying in OYO with no hot wat
There was NO HOT WATER in the shower !!! We had to used plastic cups and get water from the faucet . The shower door would not close as well ! Horrible experience
Stayed 1 night in Aug 2023
Response from Farah on 14 Aug 2023
Dear Imedla ,I am so sorry to hear we had a bad experience with your stay with us

2/10 Terrible

Jane

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The beds are not comfortable and the carpet is dirty
Stayed 3 nights in Jul 2023
Response from Farah on 14 Aug 2023
Dear Jane ,I am sorry to hear you had a bad experience with our room

2/10 Terrible

Maya Hue Mei

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2023
Response from Farah on 31 Jul 2023
Dear Maya ,Thanks for sharing your comments .Thanks

8/10 Good

LUCY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was ideally located for Hyde park and easy to commute via tube to central London. Room was clean and spacious and excellent value for the money. Reception staff were friendly and helpful.
Stayed 1 night in Jul 2023
Response from Eva on 29 Jul 2023
Thank you for the wonderful comment, Lucy! Delighted to know you liked our services. Hope to welcome you again soon. Regards, Eva

4/10 Poor

Leigh

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The guy on reception was great, that’s where it ended. The room was shoddy, tv didn’t work, extremely basic, could do with a paint, the mattresses were absolutely terrible. Won’t be going back again
Stayed 2 nights in Jul 2023
Response from Eva on 25 Jul 2023
Hi, Leigh! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Eva

2/10 Terrible

Garry

Stayed 1 night in Jul 2023
Response from Eva on 25 Jul 2023
Hi, Garry! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Eva

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would never recommend a stay in this hotel to anyone. It was dirty, run down and the staff were rude and unhelpful. Unlike how it was advertised breakfast was also not included. We left and did not stay as we did not feel safe and since seeking a refund we have never heard back from the hotel and the staff at check out lied to claim they had not charged us so therefore couldn’t provide a refund. Do not stay here!
Stayed 2 nights in Jul 2023
Response from Eva on 25 Jul 2023
Sincere Apologies, Guest! We are highly disappointed to see that our guest is not completely satisfied with our services. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Eva

6/10 Okay

anthony

Liked: Cleanliness
Disliked: Staff & service, room comfort
rooms a bit pokey. having them charge us 5quid a bag for leaving the bags with them on the last day was a bit rich
Stayed 2 nights in Jul 2023
Response from Eva on 20 Jul 2023
Hi, Anthony! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Eva

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Service
Very quiet & comfortable. Had an afternoon matinee & hotel kindly let me leave my overnight bag prior to check in time. Friendly service.
Stayed 1 night in Jul 2023
Response from Farah on 14 Jul 2023
Dear Simon ,Thanks for your great comment .Thanks Farah

2/10 Terrible

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Farah on 14 Jul 2023
Dear Sir , sorry to hear you did not have a good stay with us

2/10 Terrible

Connor

Stayed 1 night in Jul 2023
Response from Farah on 14 Jul 2023
Dear Connor ,I am sorry to hear you did not have a good stay with us

6/10 Okay

Nicholas

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Farah on 12 Jul 2023
Dear Nicolas ,Thanks so much for your comment .

10/10 Excellent

Ievgen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good service for this price.
Stayed 2 nights in Jul 2023
Response from Farah on 6 Jul 2023
Dear Levgen ,Thanks so much for your great comment .

2/10 Terrible

S

Disliked: Property conditions & facilities, room comfort
More like a hostel!
This ‘hotel’ is awful! I booked a deluxe double room but it was anything but deluxe. There was one switch to operate both the bathroom and main room light, so if you wanted to go to the bathroom in the night you had to switch the main light on in the room which was very bright! The bed side lamps didn’t work. There was no towel rail or hook to hang your wet towels. The one pillow we had was extremely hard and uncomfortable. The shower wouldn’t tilt so we had to stand in the far corner of the bath in order to shower. The room had a terrible smell of drains! There was no air con so the room was extremely warm. The view out of the window was so bad we kept the curtains closed the whole time we were there. Awful ‘hotel’!
Stayed 2 nights in Jun 2023
Response from Farah on 6 Jul 2023
Dear S ,Sorry to hear you did not have a great stay .

4/10 Poor

Kenia, Langhorne

Travelled with family and small children
The location of the place was nice. The hotel look clean and organized. The front office guy was nice. One of our biggest problem was the first night there was bad since we had bedbug in our room. We reported the next day. They say they check, and the next two nights we had to sleep with the light on because we were concerned with the bedbug. They said they change our blankets but we left mark to see if they actually change it which they didn’t it. If it wasn’t for this our stayed would of been nice.
Stayed 3 nights in Jun 2023
Response from Farah on 6 Jul 2023
Dear Kenia ,Thanks so much for your detailed comment .

6/10 Okay

Tom

Business traveller
Liked: Cleanliness
Perfectly good for the price, rooms modern and clean. No in room tea/coffee facilities or hairdryer. Good location close to tube and shops.
Stayed 1 night in Jun 2023
Response from Farah on 30 Jun 2023
Dear Tom ,Thanks so much for your amazing comment .

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
4.8/10
The receptionist was a really nice man who helped you with anything you needed 24/7. However my only two complaints about my stay were that there was no air conditioning or fans in my room and I kept waking up in my sleep because I was sweating so much from the heat. And my mattress was extremely uncomfortable. Outside of that I had a great stay.
Stayed 2 nights in Jun 2023
Response from Farah on 29 Jun 2023
Dear Thomas ,Thanks for your message and great comment .Thanks Farah

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean, the service is acceptable, and the receptionist is a very good helper
Stayed 3 nights in Jun 2023
Response from Farah on 26 Jun 2023
Dear Sir ,Thanks so much for your great comment

10/10 Excellent

Josmer

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk person was great. Definitely will be back whenever I am in London.
Stayed 2 nights in Jun 2023
Response from Farah on 26 Jun 2023
Dear Josmer ,Thanks you for the great comment , hope to see you again .

4/10 Poor

Sam

Travelled with group
Disliked: Cleanliness, property conditions & facilities
I got bed bug bites from my stay. We were placed in a room in the basement. Extremely disappointing
Stayed 5 nights in Jun 2023
Response from Farah on 26 Jun 2023
Dear Sam ,I hope you are well , I am so sorry to hear this we never had any knowledge of insect in the room pest control checks the rooms twice a month and nothing had been reported to us .

6/10 Okay

Melanie

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Ok but not ok
Hotel itself was fine but the room we had was not good. It was nothing like the photos on the website it was scruffy, you could feel the springs in the matress. It was so hot we asked for a fan that was advertised but they did t have any. There was no breakfast which was on the website and no kettle in room. The sheets were clean and the man on reception was lovely really friendly. It was cheap rates so it’s what you pay for. Also the single bed was next to the window with no barrier so a child could of fallen out it was really dangerous.
Stayed 2 nights in Jun 2023
Response from Farah on 16 Jun 2023
Dear Melanie ,I am so sorry to hear this .Thanks Fara

10/10 Excellent

Renata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location stay
The hotel has everything that’s expected of 3 star hotel. The receptionist Adi was great and very helpful. Excellent location close to The High Park, shops, restaurants and the transport.
Stayed 2 nights in Jun 2023
Response from Farah on 16 Jun 2023
Dear Renata ,Thanks so much for your amazing message hope to see you again .Thanks Farah

4/10 Poor

Periscope

Business traveller
Disliked: Property conditions & facilities, room comfort
Not as advertised- avoid
Window wouldn’t close, no hot water, handle not attached in shower, no cups/glasses facilities
Stayed 1 night in Jun 2023
Response from Farah on 14 Jun 2023
Dear Periscope ,I am so sorry to hear this .

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
One of the best things about staying here is Adi on the front desk working in the evening. Super friendly, happy and really brightened up my day. Great place to stay for work or travels
Response from Farah on 8 Jun 2023
Dear Ashley ,Thanks for your great message .

8/10 Good

David

Stayed 1 night in Jun 2023
Response from Farah on 6 Jun 2023
Dear David ,Thanks so much for your great store , hope to see you again ,

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent site
Stayed 4 nights in May 2023
Response from Lisa on 3 Jun 2023
Hey Rodolfo! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Lisa