The property is nice, and close to the Tower of London and some public transit stations. The bed was somewhat uncomfortable and you can hear through the walls pretty easily. What I was mostly unimpressed with was the staff. I accepted an offer prior to my stay for an early check in (for 40 pounds extra) and when I got there exhausted from an overnight flight, there were no rooms available. I was told the concierge could hold my bags and “I could go explore somewhere for 4 hours until rooms were ready.” I never once had housekeeping come into my room for any reason throughout my stay even though I saw them out and about - generally huddled together giggling. And finally, on my final night my phone was stolen and I needed to make some calls to get travel plans back home switched around. I was allowed to use the hotel phone, but just kept being stared at like I was a nuisance. My mom and boyfriend kept trying to call my room that evening and no one at the front desk would even answer phones to put them through. It took me literally an hour to get someone to answer the phone just to schedule a wake up call. While the property and spa are nice, it certainly doesn’t make up for the staff. Head concierge Frank is lovely, the restaurant was great, but the rest of the staff I encountered left a bit to be desired.