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Reviews of Goodwood Hotel

2.5 out of 5
Goodwood Hotel
38-40 Tavistock Place, London, England

Reviews

5.4
Rating 10 - Excellent. 13 out of 133 reviews" "
Rating 8 - Good. 28 out of 133 reviews" "
Rating 6 - Okay. 26 out of 133 reviews" "
Rating 4 - Poor. 28 out of 133 reviews" "
Rating 2 - Terrible. 38 out of 133 reviews" "

5.2/10

Cleanliness

5.8/10

Staff & service

4.2/10

Amenities

4.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

8/10 Good

Malcolm

It’s London centre so don’t expect too much but certainly had some idiosyncratic things about it. They gave you two keys one was supposed to open the front door at night but during the day another door was closed but you didn’t have the key for that one so had to buzz in. shared bathroom and showers up and down stairs. but i wasn’t in london for the accommodation !
Stayed 4 nights in Apr 2024

2/10 Terrible

Jason

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

charles

Disliked: Staff & service
Stayed 4 nights in Apr 2024

4/10 Poor

Stephanie

Travelled with partner
Disliked: Amenities
Firstly the room was very clean. The bathroom was as clean as it can be for its age. The room was small but not a problem and not a lot of noise from outside. There is a thin blanket on the bed which didn’t feel very hygienic though the sheets were very clean. The bed itself was terrible. The mattress was very well used and had zero support. We rolled into each other. The pillows were also old and very flat. Luckily we had a very early start as we didn’t sleep! There was nowhere to leave the key so had to leave on reception shelf. Do not recommend
Stayed 1 night in Apr 2024

8/10 Good

Vaikkun

Liked: Cleanliness, amenities
Well equipped room, and quiet.
Stayed 1 night in Apr 2024

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely weekend at the goodwood hotel. Id definitely go back. Thank you to the night team lovely chap very sweet person
Stayed 2 nights in Apr 2024

8/10 Good

Eliza

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
The bathroom was questionable and beds uncomfortable
Stayed 1 night in Apr 2024

4/10 Poor

Natalie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The shower curtain was old and disgusting. It had mold and was discolored. We asked for new towels on our third day there but host said we would be getting new ones the next day when they cleaned out room. We were there for 5 days, and our room was never cleaned the entire time. The main thing was the shower curtain and the towels. I didnt care about our room being tidied, but we just wanted fresh towels and he said we couldnt get any. There is an extra toilet and shower, which was helpful to our family.
Stayed 5 nights in Mar 2024

10/10 Excellent

Jess

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very near tubes and trains. Clean bathroom nice room. Would stay again 👍
Stayed 1 night in Mar 2024

8/10 Good

lahiru

Very convenient place to visit other places. Very good!
Stayed 3 nights in Mar 2024

4/10 Poor

Annabel

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No duvet just a blanket and sheet, you can feel the springs through the mattress and a very small bathroom. You also have to pay £10 for your keys that does not get refunded. Good location but wouldn’t go back
Stayed 1 night in Mar 2024

2/10 Terrible

758

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this on Expedia and when I arrived the pics which were on he website do not match the hotel .It is conveniently located for walking to St Pancreas and Euston station.The hotel itself should not be called a hotel ,It is dirty ,old and rundown the toilet and bath can’t fit anyone bigger than 4 stone..The sockets look like a fire waiting to happen..The rooms look like cockroaches live in every corner.Also a £10 fe is requested on checking in for the key,this was not mentioned.This place need to be shut done.The manager on duty was nice to let me in early because it was raining and there was no place to drop off suitcase.Even if you only need a place to rest ur head to get to the airport early there are better options near by which are roughly in the same price range this place is horrible .
Stayed 1 night in Feb 2024

8/10 Good

SP

Liked: Cleanliness, property conditions & facilities
Simple and effective
The rooms are small. However, we were down for a night to watch theatre and is in great location (Russell Square tube) and we were barely there so it didn’t matter. The bathroom again is small but it is all we required. Only negative there was no mirror in the room to help get ready etc.
Stayed 1 night in Feb 2024

6/10 Okay

Linda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No real reception, old and uncomfortable bed (& uneven). They don't come in and clean regularly. They don't have bathmats, hand towels etc.
Stayed 2 nights in Jan 2024

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023

2/10 Terrible

REBECCA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel, would not recommend.
Would not recommend this hotel at all. The outside of the hotel was dirty, the front door was surrounded by litter and old clothes! We arrived a little before iur check in time and asked if we could keave our two small backpacks at the hotel, we were rudely told there is no storage for bags and we should not have arrived before 2pm. The staff member who spoke to us was rude and aggressive. The hotel looks nothing like the pictires on the Hotels.com website, it is vey small, dark and cramped and in need of updating/painting.
Stayed 1 night in Dec 2023
Response from Manager on 30 Dec 2023
Dear guest, thank you for your feedback. With all due respect you arrived at 9am which was before the stated check in time. We had advised we did not have any storage facilties on the premises. The pictures on hotels.com are an accurate description of the hotel advertised. The hotel is a budget value based hotel and is priced adequately. Many thanks

2/10 Terrible

Revathi

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
there are no attached washrooms (Ensuites). We had go to ground floor to use washrooms and also the washroom condition was not good.
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Thank you for your feedback. We offer some basic rooms at a lower price point for affordability without bathrooms. London is very expensive so these rooms are good for those on a budget. We ensure our bathrooms are thoroughly cleaned. Thank you

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Thanks

8/10 Good

Chris

Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Thanks

10/10 Excellent

Glen

Stayed 1 night in Dec 2023
Response from Manager on 9 Dec 2023
Thank you!

6/10 Okay

Lachlan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Nov 2023

2/10 Terrible

Chee Keong

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Tina

Stayed 1 night in Nov 2023
Response from Manager on 28 Dec 2023
Thanks

8/10 Good

CHOONG TSUN MELVIN

Travelled with group
Liked: Cleanliness, staff & service, amenities
I didn’t see on the advertisement that the property has no storage space for luggage as I arrived early and needed storage space for luggage space whilst waiting for check in. Closest storage facility is opposite King Cross St Pancreas station £5 for a day. The person advised that no storage was stated on the advertisement. Overall great location and price.
Stayed 3 nights in Nov 2023
Response from Manager on 28 Dec 2023
Thank you for the wonderful feedback

4/10 Poor

Martyn

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in desperate need of repair and decoration. Shared showers were filthy. Athough cheap, I would recommend finding an extra £30 and staying elsewhere.

2/10 Terrible

Ian

Stayed 1 night in Oct 2023
Response from Manager on 19 Oct 2023
Dear Ian, I’m sorry we did not meet your expectation. We are budget hotel and do offer value given our price range.

4/10 Poor

Hayley

Disliked: Staff & service
Honestly the room was fine enough for what you are expecting, near the station in central London. Bathroom was passable but don’t expect a nice shower or dry bathroom. However the manager in charge during the day was enough to make us want to turn around and leave again. He was unfriendly when we were checking in and then plain rude when we asked about the key deposit. So do be aware there is a £10 key deposit which he said was refundable and assured us someone would be at reception when we left early in the morning to return it. Of course no one was. The saving grace was the night manager who was approachable and friendly both times we met him. We were very suspicious of the other man so confirmed with him whether someone would be at the reception early the next day to give our deposit back and he said “no sorry no one is here that early”. He then organised the return of our deposit and made sure everything else was okay which was great. The only redeeming quality of this place, but honestly, pick any of the other hotels along this street to avoid that rude manager, obviously does not enjoy his job and takes it out on his staff and guests.
Stayed 3 nights in Sep 2023
Response from Manager on 19 Oct 2023
Thank you for your feedback. We I’ll discuss this with the staff member

4/10 Poor

Gianluca

Disliked: Amenities, property conditions & facilities
Whole property smelled like damp and mould, mould in the shower. Too expensive for what it was.
Stayed 1 night in Sep 2023

4/10 Poor

Lucky

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from KI on 12 Oct 2023
Thank you for your feedback

8/10 Good

David

Stayed 1 night in Oct 2023

2/10 Terrible

Hannah

Stayed 1 night in Sep 2023
Response from Manager on 19 Oct 2023
We are sorry we did not meet your expectation. Thank you for your feedback

10/10 Excellent

Zihui

Travelled with family
Liked: Staff & service
Overall it is ok.
Stayed 1 night in Sep 2023
Response from Manager on 19 Oct 2023
Thank you :)

6/10 Okay

Daniel

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Good location and cheap. Have to share a bathroom and toilet, neither of which were clran or smelled how you would want. Room was very dark, small mirror, bed uncomfortable and there was a sink in the room which made the whole room smell of mould
Stayed 1 night in Aug 2023

2/10 Terrible

Graham

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

2/10 Terrible

TAMICIA, flatts

Travelled with family
The man at the check in area was horribly rude! We showed up early - check in was at 2. He was very abrasive when we asked was there and early check in option. He said - didn’t you read the information online? Then we asked if we could at least leave our bags and check in at 2. He retorted - we don’t have storage this is not a 5 star hotel we are only two stars! When we did come back at 2 he charged us 10 pounds for our room key which he said was to be returned when we returned the key. When we went to check out in the morning no one was there to hand the key in to and this no refund. We would not return here under any circumstances.
Stayed 1 night in Aug 2023
Response from Manager on 5 Aug 2023
Dear Tamica, I’m sorry to hear that our hotel did not meet your expectation. We will certainly take your feedback on board. Please feel free to call our hotel front desk to arrange the key security deposit. Kind regards, Manager

4/10 Poor

Oliver

Disliked: Cleanliness, property conditions & facilities, room comfort
It was smelly and our toilet was broken. It was very hot in the room downstairs and the air con was very loud. There was a note on door that said we weren’t to keep any valuables in the room. This made us feel like the hotel was not a safe environment.
Stayed 1 night in Jul 2023

6/10 Okay

Bianca

Travelled with family
Disliked: Cleanliness
The WIFI wasn't working, we were in a basement level room, very small, construction was happening right outside our window at 11pm, it was fine for just one night but definitely not a comfortable stay for anything more
Stayed 1 night in Jun 2023

8/10 Good

Zuzanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was quiet place, what I needed as I came for training. Room was nice and clean. Bathroom and toilet upstairs was not nice but few floors Down was ok.
Stayed 3 nights in Jun 2023
Response from Goodwood Hotel on 3 Jul 2023
Thank you for your review

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
small and cramped
the photos make it look bigger than it is. 2 stars is a reach, more like 1 star and that's only for the man on reception. window rattled all night, walls so thin we could hear next do clearly and my partner had to climb over me to get in and out of bed.
Stayed 1 night in Jun 2023
Response from Kabir on 26 Jun 2023
Thank you so much for your feedback!

4/10 Poor

Valarie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
DO NOT STAY!!
The WORST hotel I have ever booked through hotels.com! The pictures the hotel posts is NOT what is truly available! I requested at least one room (months before we stayed) on the ground floor as we had elderly people with us. They had us booked on the THIRD floor! The check in clerk did try and work with us and put us on the second floor but it was still FOUR flights of stairs (extremely narrow). You have to step up into the bathroom and they are smaller than a bathroom on a cruise ship, no lie, the size of a closet. The rooms are SO VERY TINY and the beds were so uncomfortable!! I cant believe Hotels.com allows this hotel on their site! STAY AWAY!!! Ps the site wont allow me to upload any of MY pictures of the hotel!!
Stayed 1 night in May 2023
Response from Goodwood Hotel on 31 May 2023
Thank you for your review

6/10 Okay

Beth

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Goodwood Hotel on 31 May 2023
Thank you for your review

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Ever
Where to begin, this hotel was the worst place I have ever stayed in. It was filthy, mould grew all over the room. The bed and towels were never changed in 3 full days - not sure there were any maids. The bathroom - which was minuscule - had hair from previous guests all over the floor and wall. The bedroom light had exposed wires so it was a huge fire safety issue. There were no wardrobes to hang clothes in. The room itself had a foul smell and it was clear that it had never been cleaned. Do yourself a favour and pay a bit more to avoid this place at all costs!!
Stayed 3 nights in May 2023
Response from Goodwood Hotel on 31 May 2023
Thank you for your review

2/10 Terrible

Amanda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were in the basement, all you could hear was the tubes underneath us , the bathroom and shower room was absolutely awful, this should not be in these hotel sites not fit for purpose!
Stayed 1 night in May 2023
Response from Goodwood Hotel on 17 May 2023
Thank you for your review

2/10 Terrible

Lesley Hannah Orr

Stayed 1 night in Apr 2023
Response from Goodwood Hotel on 3 May 2023
Thank You for your review

6/10 Okay

Colm

Stayed 1 night in Apr 2023
Response from Goodwood Hotel on 23 May 2023
Thank you for your review

2/10 Terrible

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel was terrible. Lock on sash window was broken and as I was on lower ground floor this made it unsafe. Damp carpets, broken shower, peeling paint, no tv reception and bed cover didn’t feel clean. If I hadn’t prepaid I would have walked out
Response from Goodwood Hotel on 3 May 2023
Thank You for your review

6/10 Okay

Jennifer

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Meh
We booked a room that had a shared bath and there was no toilet in the bathroom. Also, each room has a furnace, but our furnace did not work so we had to sleep with our jackets on. When we departed, no one was at the office to give us our deposit back that we had to put down for our key. It took us 10 minutes to figure out how to reach someone because the phone number listed on. Their website is incorrect.
Stayed 1 night in Apr 2023
Response from Goodwood Hotel on 3 May 2023
Thank You for your review

4/10 Poor

Carlo

Stayed 1 night in Apr 2023
Response from Goodwood Hotel on 17 May 2023
Thank you for your review

8/10 Good

CHEUK M

Stayed 1 night in Apr 2023
Response from Goodwood Hotel on 3 May 2023
Thank You for your review

8/10 Good

mr william

Liked: Property conditions & facilities, room comfort
Comfy no problems
Stayed 1 night in Apr 2023
Response from Goodwood Hotel on 3 May 2023
Thank You for your review