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Reviews of Fox Connaught

3 out of 5
Fox Connaught
Lynx Way, London, England

Reviews

8.2

Very good

Rating 10 - Excellent. 202 out of 535 reviews" "
Rating 8 - Good. 222 out of 535 reviews" "
Rating 6 - Okay. 67 out of 535 reviews" "
Rating 4 - Poor. 29 out of 535 reviews" "
Rating 2 - Terrible. 15 out of 535 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

David

Business traveller
Liked: Staff & service
Lovely people, quiet, functional and cheap, just a bit dated
Stayed 1 night in May 2024

4/10 Poor

Kerry

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The rooom was nice and clean but lack of bedding and the service was absolutely awful, seriously rude and unhelpful staff
Stayed 1 night in May 2024

6/10 Okay

Victoria

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This was a great place to stay in terms of convenience for the ExCel. Was unable to contact the property (either via Expedia booking contact property function or using their phone number) ahead of time regarding a late check in which was frustrating. Bathroom wasn't completely clean and in poor condition.
Stayed 2 nights in Apr 2024

8/10 Good

Helen

Liked: Cleanliness, staff & service
q
Stayed 2 nights in Apr 2024

8/10 Good

John

Business traveller
Liked: Cleanliness, staff & service, amenities
Things I liked: Good atmosphere, friendly staff, comfortable room, great location, good price. Things I disliked: No breakfast included in stay. Sink was full of water in my room, with bits floating in it. Bedside telephone had gunk stuck between the keys. Check in time was not 24h.
Stayed 1 night in Apr 2024

4/10 Poor

Rob

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2024

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Andy

Liked: Cleanliness, staff & service, amenities
Lovely room. Very clean and comfortable.
Stayed 1 night in Mar 2024
Response from Management on 17 Mar 2024
Hi AndyThank you for your feedback, we do appreciate it.RegardsPoli

10/10 Excellent

Rachael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing night, clean and comfortable. Breakfast was lovely and nice pub with stunning food.
Stayed 1 night in Mar 2024
Response from Management on 17 Mar 2024
Hi RachaelThank you for your feedback, we do appreciate it.Look forward to seeing you again.RegardsPoli

4/10 Poor

James

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The room was very clean, the shower was cold and leaked all the time. Staff were pleasant. However, the hallways smelt of weed. We were told breakfast would be ready at 7.30 am ....we waited until 8.45 a.m., and the shutters or the building had not opened, no staff, no breakfast.
Stayed 1 night in Feb 2024

4/10 Poor

Louise, Walsall

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Deputy Manager on 9 Apr 2024
Thank you for your review. We are sorry to hear that we did not meet your standards. Please feel free to email us so we can do what we can to rectify this.

8/10 Good

Andtea

It was very relaxed and good value for money
Stayed 1 night in Feb 2024
Response from Management on 25 Feb 2024
Thank You for your review!We highly appreciate your feedback.

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Booked to watch a show in London. Arrived at hotel and left cases in room. During the show my father in law suffered a severe medical emergency back home in Kent. We rushed back to the hotel and left straight away to return home. The hotel manager was sympathetic and said he would contact us and discuss a full or partial refund. I have heard nothing and the money has been taken out of my account. At the time the money was not important but the principal of the matter is in my opinion shocking. As I booked this through Expedia i assume it must have been a joint decision but it seems a very unprofessional and heartless way to conduct business

8/10 Good

Graeme

Liked: Cleanliness, staff & service, amenities
This was a great place to stay for an event at the Excel, and the food and staff were lovely. Although the rooms were a bit dated in decor and furnishings, it was fine for my needs. The en-suite was overlooked by the neighbouring hotel which was a little worrying! The bathroom was showing some signs of wear and tear, rusty bin and peeling paint. Staff were lovely, especially the lady who was doing the breakfast buffet in the morning!
Stayed 2 nights in Jan 2024
Response from Manager on 12 Feb 2024
Hi GraemeThank you for your feedback. We are looking into updating our hotel. Hopefully we will see you again in the future.RegardsPaulina

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, room comfort
Great for the money
Not the best hotel in London but definitely the best for the money. Great staff and perfect for a bed for the night whilst away with work. Food and drink in the attached bar was good. Room was quiet and comfortable. Hotel is undergoing renovation but not such a massive overhaul that areas are blocked off. Looking forward to stopping there again in June and getting the docklands train into the city. Thank you to the lady member of staff who met us at breakfast and dispelled the mith about all southerners being rude and off hand.
Stayed 1 night in Jan 2024
Response from Management on 12 Feb 2024
Hi AlanThank you for your feedback.We look forward to seeing you soon.RegardsPaulina

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly welcome and nice spacious room
Stayed 1 night in Jan 2024
Response from Management on 12 Feb 2024
Hi AndrewThank you for your feedback.RegardsPaulina

6/10 Okay

Anthony

Business traveller
Liked: Staff & service
Ok if you get it cheap
Hotel was quite cheap and it was obvious why when staying. Very cold room, storage heater took all night to heat the room so had to wear clothes in bed as could see my breath it was that cold and there was a massive water stain on the wall. Breakfast was pastries, toast and cereal (no gluten free options so I skipped it but it looked ok)
Stayed 1 night in Jan 2024
Response from Management on 12 Feb 2024
Hi AnthonyThank you for your feedback. We will take onboard your comments.RegardsPaulina

2/10 Terrible

Olusegun

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On arrival at the building, we were hit by unpleasant stale smell from the entrance and walking through to the reception where the room key was handed over. On getting to the room, it was freezing, switched on the small heater mounted on lower part of wall which wasn't doing much. There was permanent stain around edges in shower tray. I went downstairs and asked the receptionist about the heating and was told it takess about 10 minutes to heat up the room. The didn't properly warm up until later i the evening, having checked in around 3pm, so had to stay in a cold room. The mattress was terribly uncomfortable that both my partner and I had body ache. I was informed by one of the ladies at the bar that breakfast starts at 7.30am and finishes at about 10am. We went downstairs for breakfast just before 9am but the bar area was closed and there was no one to ask for information. Breakfast was included in booking but wasn't provided, so we checked out just past 9am. I will not be coming back to this place and definitely will not be recommending it to anyone.
Stayed 1 night in Jan 2024

6/10 Okay

David K

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Management on 12 Feb 2024
Hi DavidThank you for your score. We look forwarding to seeing you soon.RegardsPaulina

6/10 Okay

Chris

Stayed 1 night in Dec 2023
Response from Management. on 30 Dec 2023
Thank you!We appreciate all feedback!Hope to see you again soon.

10/10 Excellent

Jazmine Ashanti

Stayed 2 nights in Dec 2023
Response from Management on 12 Feb 2024
Hi JazmineThank you for your score. We look forward to seeing you soon.RegardPaulina

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Management. on 30 Dec 2023
Thank you for your review! We appreciate all feedback here at Fox @ Connaught. Hope to see you again soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Another brilliant stay here. Really liked the room I was in, which was in good condition. There was an issue with my room when I checked in, but it was sorted out. The bar downstairs is also really good. I will keep coming back when I need to get a hotel in the area.
Stayed 3 nights in Dec 2023
Response from Management. on 30 Dec 2023
Thank You for your review! We appreciate all feedback here at Fox @ Connaught. We are extremely glad that you enjoyed your stay with us. Hope to see you again Soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are friendly. The room is wider than expected. I can have quick breakfast in the restaurant area so its good for trips with tight schedules. P.s. I heard some sound from running DLR but it’s not loud. If you’re not sensitive to a low level sound during sleep it will be a good choice for stay.
Stayed 1 night in Dec 2023
Response from Management on 9 Dec 2023
Thank You for your review! We are glad that you enjoyed your stay! All feedback is appreciated here at Fox, Connaught. We Look forward to meeting you again.

8/10 Good

Michael

Liked: Cleanliness, staff & service
Had a decent stay in room 1.....bed was comfortable though the room and shower are looking a bit dated and tired...but for the price it was what i expected.
Stayed 1 night in Dec 2023
Response from Management on 9 Dec 2023
Thank You for your review! We are glad that you enjoyed your stay! All feedback is appreciated here at Fox, Connaught. We hope to see you again!

10/10 Excellent

Radostin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Management on 9 Dec 2023
Thank You for your review! We appreciate all feedback here at Fox, Connaught. We looking forward to meeting you again!

6/10 Okay

Patience

Stayed 1 night in Nov 2023
Response from Management. on 30 Dec 2023
Thank you!We appreciate all feedback!Hope to see you again soon.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Really liked my stay here and would definitely go back. I thought the room was really good and I liked the bar/atmosphere downstairs. The breakfast could be improved though, I felt like it was very minimalistic.
Stayed 1 night in Nov 2023
Response from Management. on 3 Dec 2023
Michael, Thank You for your review! We are currently in the process of adapting our current Morning Breakfast Routines. We are happy that you enjoyed your stay with us, and hope you welcome you back again! Regards, Management.

2/10 Terrible

Anthony

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Connaught terrible accommodation
Bathroom disgusting No heating
Stayed 1 night in Nov 2023
Response from Management on 11 Dec 2023
Anthony, We are sorry that your stay was not to your satisfaction. We value all feedback here at Fox, Connaught. We will look closely into the matters that impacted your stay!

8/10 Good

Erik, Penwithick

Liked: Staff & service, amenities
Very pleasent stay only issues were a few areas a bit dirty and shower pressure was very low however when raised with managers was fixed within half an hour so still score highly
Stayed 3 nights in Oct 2023
Response from Management on 20 Nov 2023
Thank You for your response! We appreciate all feedback given, We hope to welcome you again soon! - Management

6/10 Okay

New

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Grim
Grim. Tired and not very clean at all.
Stayed 2 nights in Sep 2023

8/10 Good

Gemma

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Good stay, check in could be improved.
Overall stay was good. Room was small but fit for what we needed. Air conditioning was amazing as the heat would have been unbearable. The only complaint of the stay was the check in. The person at the desk couldn’t find my reservation, I showed them my booking email and was told I couldn’t possibly be staying here as the rooms were far more expensive. Asked for the manager who found my booking straight away.
Stayed 1 night in Sep 2023

8/10 Good

A

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Poli and her team were very helpful and, especially around our personal dynamic. Dominic went beyond and above on the day of our check in. Only thing is that the counter staff did not offer us the 20% discount on her food on Saturday maybe due to knowledge or training of this. Other than that, it was a pleasant experience. Thanks
Stayed 2 nights in Aug 2023
Response from Thomas - Assistant Manager. on 21 Aug 2023
Thank you for your review! We appreciate all feedback that we receive. We are extremely glad that you were happy with your stay, and look forward to welcoming you again soon!

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from Thomas - Assistant Manager. on 21 Aug 2023
Thank you for the review! Your feedback is extremely important to us. We are pleased that you were happy with your stay, and hopefully look forward to welcoming you again soon! :)

6/10 Okay

Michaele

Liked: Staff & service
Comfortable with a few issues
The staff, downstairs pub and food was absolutely lovely, can’t fault it. Our room was small but comfortable, was concerned that an old heater was still in situ and had sellotape holding it together. The real issue was when we had a shower, the water didn’t drain away, meaning you were standing in the increasing puddle but then when getting out of the shower, the floor was flooded, definitely needs to be sorted quickly.
Stayed 3 nights in Jul 2023
Response from Thomas - Assistant Manager. on 21 Aug 2023
Thank you for your review! We appreciate all feedback. We are pleased that the food was to a high standard, this is something that we pride ourselves on. We are very sorry that some of the facilities were not to standard. The necessary works to correct this, are currently underway. Hopefully, we will welcome you again soon!

8/10 Good

Claire

Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from Thomas - Assistant Manager. on 21 Aug 2023
Thank You for the review! We appreciate all feedback. We are glad you were happy with your stay, and hope to see you again!

6/10 Okay

Yvonne

Liked: Cleanliness, staff & service
The staff were pleasant and helpful
Stayed 1 night in Jul 2023
Response from Thomas - Assistant Manager. on 21 Aug 2023
Thank you for your review! Your feedback is very important to us. We are very happy that our staff were a highlight of your stay. Hopefully, they can welcome you again soon! :)

4/10 Poor

Anita

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Gutted that a hotel with such potential had a shower that didn’t work and a flush that stopped working after two uses. In hot weather like this, it was pretty disastrous. Nice guy at check in and location is good (close to Prince Regent DLR) but otherwise avoid,
Stayed 1 night in Jun 2023
Response from Thomas - Assistant Manager. on 21 Aug 2023
Thank You for your review! We appreciate all feedback, as it highlights our strengths, and where improvement is needed. We are extremely sorry that the facilities were not quite to standard. The necessary steps have been taken to improve this. We hope to see you again soon.

2/10 Terrible

Zoran

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
“BAD” would be an understatement
Rooms and corridors had cigarette ash and stains on the floor. Cold showers as no hot water and no option to have breakfast. All that pleasure for £188 per night. Shocking.
Stayed 1 night in Jun 2023

2/10 Terrible

Ian

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No hot water in room. No service to resolve the problem.
Stayed 1 night in Jun 2023

8/10 Good

Youri

Stayed 1 night in Jun 2023
Response from Thomas - Assistant Manager. on 21 Aug 2023
Thank you for your review! We appreciate all feedback. We are glad that you were happy with your stay, and look forward to welcoming you again soon! :)

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Convenient but not high quality.
Bed was comfortable, close to public transport but it’s a shame about the state of the room. There were cracks in the walls, mould in the bathroom and only a couple of the windows opened.
Stayed 1 night in Jun 2023

10/10 Excellent

Amaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Thomas - Assistant Manager. on 21 Aug 2023
Thank you for your review! We appreciate all feedback that we receive. We are extremely glad that you were happy with your stay, and look forward to welcoming you again soon!

4/10 Poor

Yun Wai Walt

Travelled with family
Disliked: Property conditions & facilities
No lift, very limited room space, no socket at both bed sides, no refrigerator, front desk open after 10:00 am and guest need to use back door before that. Staff are generally helpful especially proactively help me to carry my luggage to upper floor.
Stayed 2 nights in Jun 2023

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
Not worth your money
It was meant to be a non smoking room but when we first got into the room the toilet had been used to smoke and they tried to get rid of the smell with the extractor fan which clearly ddnt work. The shower door , toilet floor and shower itself had a brown discolour which was just disgusting
Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Stayed 1 night in Jun 2023
Response from Thomas - Assistant Manager. on 21 Aug 2023
Thank you for your review! We appreciate all feedback that we receive. We are extremely glad that you were happy with your stay, and look forward to welcoming you again soon!

4/10 Poor

Gavin

Business traveller
Liked: Staff & service
Stayed 1 night in May 2023

4/10 Poor

Dawn

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet was stained, the bath mat thread bare and the curtains didn’t close with the hem of one curtain hanging down. Generally the room needed a new make over. The room was freezing cold and due to being by an exit door had the constant smell of smoke and people taking late into the night
Stayed 1 night in May 2023

8/10 Good

Kevin

Stayed 1 night in May 2023
Response from Thomas - Assistant Manager. on 21 Aug 2023
Thank you for your review! We appreciate all feedback that we receive. We are extremely glad that you were happy with your stay, and look forward to welcoming you again soon!

6/10 Okay

Laura

Stayed 2 nights in May 2023