Covent Garden Hotel, Firmdale Hotels Reviews

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Reviews of Covent Garden Hotel, Firmdale Hotels

Covent Garden Hotel, Firmdale Hotels

10 Monmouth Street, London, England

9.8

Exceptional

10/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Excellent

Ellen

Travelled with partner

14 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed at the Covent Garden Hotel for five nights in January, 2024. This is a spectacular hotel; sumptuous accommodations, friendly, knowledgeable staff and an amazing restaurant. The staff knew us by name from our first check in and were so helpful in providing directions and suggestions. This was a great location with lots to do and see within walking distance plus easy access to the Underground. Our room was on the second floor, very quiet, comfortable and spacious. We had breakfast included and took advantage of the buffet each morning, just wonderful. We had dinner at Max Brassiere twice, amazing food, service and ambience, an excellent value. Can’t wait to return.

Stayed 5 nights in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family

2 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent again

Great room service and food for family holiday in great location

Stayed 4 nights in Dec 2023

10/10 Excellent

Maryk

Travelled with partner

9 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved our night here for my 50th birthday. Staff was fantastic and accommodating. We love the vibe in the bar / restaurant and the 1st floor living room area.

Stayed 1 night in Oct 2023

10/10 Excellent

Cat

3 Oct 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Sep 2023

10/10 Excellent

Thomas

18 Sept 2023

Stayed 3 nights in Sep 2023

10/10 Excellent

Robin Beth

16 Sept 2023

Stayed 7 nights in Sep 2023

10/10 Excellent

Alyson

Travelled with family

24 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff at this hotel was incredibly nice and helpful. The hotel was so beautiful and in a great neighborhood. We would definitely stay there again!

10/10 Excellent

Tara

3 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Mar 2023

8/10 Good

Desire

Business traveller

30 Mar 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything

Stayed 2 nights in Mar 2023

10/10 Excellent

tammi

Travelled with family

2 Jan 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Incredible experience at this perfectly charming hotel. I highly recommend staying here!

Stayed 4 nights in Dec 2022

10/10 Excellent

Victoria

20 Dec 2022

Stayed 3 nights in Dec 2022

10/10 Excellent

kevin

Business traveller

20 Nov 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Nov 2022

10/10 Excellent

Barbara

Travelled with partner

7 Nov 2022

Liked: Cleanliness, staff & service

Everything was great. Staff. Room. Location. Food.

Stayed 1 night in Nov 2022

10/10 Excellent

Barbara

Travelled with partner

3 Nov 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Clean and comfortable and accommodating.

8/10 Good

Jonathan

Travelled with group

30 Aug 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Aug 2022

10/10 Excellent

Heather

25 Aug 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel team in London!

What a wonderful stay- delightful staff (every person I met was warm, competent & caring), incredibly comfortable & beautifully decorated. A true splurge but the top notch service makes it a worthy one.

Stayed 2 nights in Aug 2022

8/10 Good

Noleen

10 Aug 2022

Liked: Cleanliness, staff & service

Disliked: Amenities

Nice staff and perfect location. Big letdown though that no basic tea and coffee-making facilities - what a shame - would put us off staying again on this fact alone

Stayed 2 nights in Aug 2022

10/10 Excellent

Steven

23 Jun 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely property. Ask for the room with study.

Stayed 1 night in Jun 2022

6/10 Okay

Ellen

29 May 2022

Disliked: Staff & service, amenities

Stayed 4 nights in May 2022

10/10 Excellent

susan

23 May 2022

Stayed 2 nights in May 2022

8/10 Good

Victoria

3 Apr 2022

Stayed 1 night in Apr 2022

Response from Reservations on 22 Apr 2022

Thank you for your kind review! We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Nick

3 Apr 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Apr 2022

Response from Reservations on 22 Apr 2022

Thank you for your kind review! We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Doron

9 Mar 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Mar 2022

Response from Jo on 22 Apr 2022

Thank you for your kind review! We look forward to welcoming you back to the hotel soon.

10/10 Excellent

Scott

14 Jan 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2022

Response from Reservations on 14 Feb 2022

Thank you for your review

10/10 Excellent

Tom

Travelled with partner

21 Oct 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Small hotel. Personalized service. Very comfortable.

Stayed 3 nights in Oct 2021

10/10 Excellent

peter l.

Travelled with partner

5 Oct 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Such a warm welcome! Great bed! Window with a view was worth it. It’s not a super tall building (it’s old!) but just to have a window that opens to see London’s rooftops was a pleasure. The tub is deep and large enough to fit my leg.

Stayed 1 night in Oct 2021

10/10 Excellent

Christian Angelo

Business traveller

17 Sept 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I’ve traveled all over and Covent Garden Hotel is the best hotel I’ve ever stayed at. Every little touch made it the perfect stay in London. Highly recommended for any discerning traveler with a taste for the finer things in life. - Christian Parker

Stayed 7 nights in Sep 2021

10/10 Excellent

michelle

12 Sept 2021

Stayed 2 nights in Sep 2021

10/10 Excellent

ian

Travelled with partner

15 Aug 2021

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent as always

Stayed 1 night in Aug 2021

10/10 Excellent

Thomas

Travelled with family

13 Aug 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in wonderful location with the best service.

Stayed 1 night in Aug 2021

Response from Helle Jensen - General Manager on 28 Aug 2021

Thank you for the lovely review. We are delighted that you had a wonderful time and we look forward to welcoming you back soon.

10/10 Excellent

Gary

Travelled with family

9 Aug 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2021

Response from Helle Jensen on 10 Aug 2021

Thank you for your fantastic review and we look forward to welcoming you back soon!

10/10 Excellent

Ben

8 Aug 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything was excellent

Everything was excellent. Hotel was beautifully decorated, staff were friendly and personable, food/restaurant exceptional. We’ll visit again.

Stayed 2 nights in Aug 2021

Response from Helle Jensen on 10 Aug 2021

Thank you for the lovely review. We are so happy to hear that you had a great stay and we look forward to welcoming you back soon!

10/10 Excellent

Richard, London

5 Dec 2020

Liked: Cleanliness, staff & service, property conditions & facilities

This hotel is top class, the rooms were great and all the staff were excellent with the service being A1

Stayed 1 night in Dec 2020

Response from Jo - Reservation Manager on 9 Dec 2020

Thank you for taking the time to write such a lovely review. We hope to see you again soon. Kindest Regards

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner

20 Mar 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location. Wonderful staff who made the stay very enjoyable.

Stayed 2 nights in Mar 2020

Response from Helle Jensen, General Manager on 5 May 2020

Thank you for taking the time to write such a lovely review. We certainly hope to see you again very soon.

10/10 Excellent

Traveller, San Francisco

Business traveller, Travelled with partner

2 Mar 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Charming, comfortable, quiet, fabulous location. Everything one could want for a perfect trip to London. I've been staying here for years and it is the best hotel I've ever stayed at in London, and every time I've stayed at a different hotel (usually for business reasons), I've regretted it.

Stayed 8 nights in Feb 2020

Response from Helle Jensen, General Manager on 3 Mar 2020

Thank you for taking the time in writing such a lovely review. We are so pleased to hear that you enjoyed your stay and look forward to welcoming you again soon. Kindest Regards

10/10 Excellent

LynnE., Brooklyn, NY

Travelled with family, Travelled with partner

25 Feb 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location of the Covent Garden Hotel—in the heart of Covent Garden— is excellent, with so much to do right outside of the hotel doors. The hotel is beautifully decorated—tradition but never stuffy or dated. Instead, the spaces are comfortable and inviting. Since we were traveling with other family members, we appreciated the common areas for guests, which had roaring fires in fireplaces and an honor bar. We gathered there nightly. The beds are incredibly comfortable, the rooms were spacious, and the water pressure in the shower was the best of any hotel we’ve stayed in. We thought the breakfast was excellent too. There was a great selection of fruit, yogurts, pastries/rolls at the buffet as well as a menu with eggs in many ways, the classic full English, pancakes, vegan options, avocado toast, and more. The staff were always welcoming and helpful. We hope to return sometime soon to the Covent Garden Hotel—it’s a gem!

Stayed 4 nights in Feb 2020

Response from Helle Jensen, General Manager on 3 Mar 2020

Thank you for your kind review. We are so pleased to hear that you enjoyed your stay with us and will so proud to pass on your feedback to the team. We look forward to welcoming you and your family again soon. Kindest Regards

10/10 Excellent

LynnE, Brooklyn, NY

25 Feb 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Covent Garden Hotel is beautifully decorated—traditional but the decor never feels stuffy or dated. The beds are incredibly comfortable, and the showers have the best water pressure of any hotel that I have stayed at. The common rooms that guest can use are comfortable and cozy. We loved the fireplaces and thought the honor bar was a great addition. Since we were traveling with other family members, we used those spaces nightly to gather together. Excellent breakfast and awesome location too!

Stayed 4 nights in Feb 2020

Response from Helle Jensen, General Manager on 3 Mar 2020

Thank you for taking the time to write such a lovely review. We are so pleased to hear that you and your family enjoyed the hotel and do hope to welcome you back again soon. Kindest Regards

10/10 Excellent

Kristen, Sydney

Travelled with family

12 Feb 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff, the room, the restaurant, the drawing room were all superb. The location of the hotel could not have been better for our very special 4 day stay.

Stayed 3 nights in Feb 2020

Response from Helle Jensen, General Manager on 3 Mar 2020

Thank you for taking the time to write such a lovely review. We are so glad your enjoyed your stay and we look forward to welcoming you again soon. Kindest Regards

10/10 Excellent

Teerachai

Business traveller

9 Feb 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Feb 2020

Response from Helle Jensen, General Manager on 3 Mar 2020

Thank you for your lovely review. We look forward to welcoming you again soon. Kindest Regards

10/10 Excellent

Verified traveller

Travelled with family

22 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I like that it was small and the service was excellent.

Stayed 4 nights in Jan 2020

Response from Helle Jensen, General Manager on 3 Mar 2020

Thank you for your lovely review. We look forward to welcoming you again soon. Kindest Regards

10/10 Excellent

Christine

14 Jan 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stop looking, this is your spot

This is a lovely hotel in a great location convenient to sights, tube stations, and theatre. Excellent service, reliable and speedy wifi, clean.

Stayed 3 nights in Jan 2020

Response from Helle Jensen, General Manager on 3 Mar 2020

Thank you for your lovely review, we are so pleased to hear you enjoyed your stay. We look forward to welcoming you again soon. Kindest Regards

10/10 Excellent

Verified traveller

10 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jan 2020

Response from Helle Jensen, General Manager on 3 Mar 2020

Thank you for your lovely review. We look forward to welcoming you again soon. Kindest Regards

10/10 Excellent

Nick

Travelled with family

23 Dec 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2019

Response from Helle Jensen, General Manager on 23 Dec 2019

Thank you for your kind review and so happy you enjoyed your stay. We look forward to seeing again soon. Kind Regards

10/10 Excellent

Verified traveller

Travelled with partner

3 Dec 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, close to Covent Garden, very friendly service.

Stayed 1 night in Dec 2019

Response from Helle Jensen, General Manager on 5 Dec 2019

Thank you very much for your rating and words. We all hope to welcome you back again soon. Kind regards, Helle Jensen, General Manager

10/10 Excellent

Verified traveller

1 Dec 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Nov 2019

Response from Helle Jensen, General Manager on 5 Dec 2019

Thank you very much for your rating. We all hope to welcome you back again soon. Kind regards, Helle Jensen, General Manager

10/10 Excellent

PatriciaLynn, Sonoma County, California

Business traveller, Travelled with partner

28 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I am 62 and have traveled all over the world and stayed in places like the 4 Seasons Hotels... THIS WAS THE MOST BEAUTIFULLY APPOINTED HOTEL AND AMAZING EXPERIENCE I HAVE EVER HAD!!! I can't wait to go back. I am an interior designer by trade and this designer is absolutely incredible, unique and creates a magical atmosphere!! Cheers to Kit Kemp!!! I will stay in any Firmdale hotel I can from here on.

Stayed 5 nights in Nov 2019

Response from Helle Jensen, General Manager on 5 Dec 2019

Thank you very much for a lovely review! We are delighted you had such an amazing experience and we look forward to welcoming you back many more times! Kind regards, Helle Jensen General Manager

10/10 Excellent

Verified traveller

24 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I hand a fantastic stay at Covent Garden. The staff was so attentive and nice. I stayed in a suite which was very large and had a nice view. The hotel is also centrally located near museums, shopping and excellent restaurants.

Stayed 3 nights in Nov 2019

Response from Helle Jensen, General Manager on 5 Dec 2019

Thank you for taking the time to write a review and we are all very happy to read you enjoyed your stay and loved your suite! We look forward to welcoming you back soon. Kind regards, Helle Jensen, General Manager

10/10 Excellent

elizabeth

Travelled with family

19 Nov 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Nov 2019

Response from Helle Jensen, General Manager on 5 Dec 2019

Thank you very much for your rating. We all hope to welcome you back again soon. Kind regards, Helle Jensen, General Manager

10/10 Excellent

Verified traveller

15 Nov 2019

Stayed 4 nights in Nov 2019

Response from Helle Jensen, General Manager on 5 Dec 2019

Thank you very much for your rating. We all hope to welcome you back again soon. Kind regards, Helle Jensen, General Manager

10/10 Excellent

Mj, St Louis

Travelled with partner

11 Nov 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This may have been the best hotel we ever stayed in. Staff was wonderful. Couldn’t do enough for us. Great breakfast, bar and restaurant. Absolutely top notch.

Stayed 3 nights in Nov 2019

Response from Helle Jensen, General Manager on 13 Nov 2019

Thank you for taking the time to write such a lovely review. We are so pleased to hear you love the hotel and we look forward to seeing you again soon. Kindest Regards