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Reviews of Premier Extended Stay Hobbs

2.5 out of 5
Premier Extended Stay Hobbs
3610 N Lovington Hwy, Hobbs, NM

Reviews

8.0

Very good

Rating 10 - Excellent. 190 out of 435 reviews" "
Rating 8 - Good. 135 out of 435 reviews" "
Rating 6 - Okay. 58 out of 435 reviews" "
Rating 4 - Poor. 24 out of 435 reviews" "
Rating 2 - Terrible. 28 out of 435 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed or stay thanks
Stayed 2 nights in Apr 2024

10/10 Excellent

Erin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2024
Response from Natesa on 9 Jan 2024
Thank you for staying with us, Erin! We hope to see you again soon.

10/10 Excellent

Erin

Stayed 2 nights in Dec 2023

10/10 Excellent

JON, South Jordan

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Irma

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Natesa on 26 Dec 2023
Thank you for staying with us, Irma.

8/10 Good

Verified traveller

Travelled with family
The room was good. The lobby and elevators were super dirty. The breakfast was very small. Nice people at the front.
Stayed 1 night in Dec 2023
Response from Natesa on 13 Dec 2023
Thank you for the feedback on the lobby and elevator. We appreciate your honesty. Thank you for staying with us!

4/10 Poor

Erik

No pool or hot tub
Stayed 1 night in Dec 2023
Response from Natesa on 10 Dec 2023
Thank you for the feedback on the pool.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 2 nights in Nov 2023
Response from Natesa on 6 Dec 2023
Hi Jeffrey,We are so glad you enjoyed your stay, especially the customer service! Thank you for the kind words.

8/10 Good

Mariana

Liked: Cleanliness, room comfort
Check in was a bit slow. Lady at check in was confused by a Canadian driver’s license. She was not rude but not friendly or welcoming. The room was clean and a decent size. Variety at breakfast including fresh fruit. Good for one night passing through.
Stayed 1 night in Nov 2023
Response from Natesa on 17 Nov 2023
Thank you for the feedback, Mariana. We appreciate you staying with us.

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Natesa on 15 Nov 2023
Thank you for staying with us, Jennifer! We are so glad you enjoyed your stay with us. We hope to see you again soon.

8/10 Good

Marilena

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was really nice!
Stayed 1 night in Nov 2023
Response from Natesa on 5 Nov 2023
Hi Marilena, Thank you for staying with us! We are always so proud of our team for their hard work. We hope to see you again soon.

6/10 Okay

Iain

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Natesa on 29 Oct 2023
Hi,We are sorry your stay was unsatisfactory. Thank you for sharing your feedback with us.

8/10 Good

Jessie, Alpine

Unexpected deposit and incidental fee of $250. Oilfield town?
Stayed 1 night in Oct 2023
Response from Natesa on 8 Oct 2023
Thank you for the feedback.

2/10 Terrible

Dawn

Disliked: Cleanliness
Stayed 1 night in Sep 2023
Response from Natesa on 28 Sept 2023
Thank you for the feedback, Dawn. We are sorry to hear your stay was unsatisfactory.

10/10 Excellent

Daniel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Priced affordable
Stayed 1 night in Sep 2023
Response from Natesa on 26 Sept 2023
Hi Daniel, Thank you for the review! We are so glad you enjoyed your stay with us. We hope to see you again soon.

2/10 Terrible

Margarita

Stayed 1 night in Sep 2023
Response from Natesa on 10 Oct 2023
We are sorry to hear your stay was unsatisfactory. Thank you for staying with us.

10/10 Excellent

Adam

Stayed 1 night in Sep 2023
Response from Natesa on 10 Oct 2023
Hi Adam, Thank you for staying with us! We are so glad you enjoyed your stay with us.

4/10 Poor

Orlin

Stayed 1 night in Sep 2023
Response from Natesa on 19 Sept 2023
We are sorry to hear your stay with us was not satisfactory. We appreciate any feedback.

6/10 Okay

cidia

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They advertise a full breakfast is included, however there were only waffles and pastries. The pool area was closed. I stayed there last month and the pool was also closed then.
Stayed 1 night in Sep 2023
Response from Natesa on 14 Sept 2023
Thank you for the feedback on the pool area and the breakfast.

10/10 Excellent

Cruz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Natesa on 9 Sept 2023
Thank you for staying with us, Cruz! We hope to see you again soon.

10/10 Excellent

Lenord

Stayed 1 night in Sep 2023
Response from Natesa on 25 Sept 2023
Thank you for staying with us, Lenord! We are so glad you enjoyed your stay.

2/10 Terrible

Laura

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is dirty, carpets are terrible, sofa in the room dirty, bathroom dirty, is not what I expected
Stayed 2 nights in Aug 2023
Response from Nstesa on 2 Sept 2023
Thank you for sharing, Laura. We are sorry to hear your stay was unsatisfactory.

6/10 Okay

David

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is worn out. The employees are keeping it clean and as nice as possible.
Stayed 1 night in Aug 2023
Response from Natesa on 9 Sept 2023
Thank you for the feedback.

6/10 Okay

ML

Travelled with partner
Liked: Cleanliness, staff & service, amenities
NA
Stayed 1 night in Aug 2023
Response from Natesa on 31 Aug 2023
Hi,Thank you for the feedback on your stay.

8/10 Good

Corey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean. Check-in was easy. The only issue was our bathroom sink was plugged and they never came to fix it.
Stayed 2 nights in Aug 2023
Response from Natesa on 16 Aug 2023
Hi Corey, Thank you for staying with us and for the feedback on the bathroom.

2/10 Terrible

Imelda

Terrible service
Stayed 2 nights in Aug 2023
Response from Natesa on 8 Aug 2023
Hi Imelda, We are sorry to hear about your experience. We will work hard to improve our customer service.

4/10 Poor

Lorrie

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My kids were not happy, the pool was down Again, no notice on the website that is down for renovation. It was down in may as well when we stayed last time. We were told it was needing a part for repairs back in May. Now apparently its being remodeled. Our shower curtain had black mold on it. Big health issue right there. The morning breakfast was ok but the eggs seem like a powdered type egg and the sausages were still cold. The Ice machine area was filthy. Looks like mold on the floor surrounding the Ice machine. Only thing good about this place was that the Staff was really Nice and helpful. Don't like the small pillows they have on the bed.
Stayed 2 nights in Jul 2023
Response from Natesa on 1 Aug 2023
Hi Lorrie, Thank you for the feedback on your stay. We appreciate the feedback, so we can enhance the customer experience.

10/10 Excellent

Gabriel

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Jul 2023
Response from Natesa on 12 Jul 2023
Hi Gabriel, Thank you for staying with us! We are so glad you enjoyed your stay. We hope to see you again soon.

8/10 Good

Nora, El Paso

Liked: Cleanliness, property conditions & facilities
The hotel was clean we just stayed one night and it was comfortable
Stayed 1 night in Jun 2023
Response from Natesa on 14 Jul 2023
Thank you for staying with us, Nora. We are glad you enjoyed your stay.

2/10 Terrible

Levon

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Run down
Stayed 3 nights in Jun 2023
Response from Natesa on 22 Jun 2023
Hi Levon, Thank you for the feedback. We appreciate your honesty.

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Natesa on 22 Jun 2023
Hi Gilberto, Thank you for the review! We are so glad you enjoyed your stay with us.

6/10 Okay

Manuel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Breakfast was good. No swimming pool.
Stayed 3 nights in Jun 2023
Response from Natesa on 22 Jun 2023
We are sorry that your stay was unsatisfactory. Thank you for staying with us.

8/10 Good

Samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was spacious, clean, an the bed was comfortable. The staff were all helpful an nice. Our stay would be better if the pool an spa we're working. I liked the chairs in our room they were both comfortable.
Stayed 1 night in Jun 2023
Response from Natesa natesa on 13 Jun 2023
Thank you for the feedback on the pool area, Samantha. Otherwise, we are glad you enjoyed your stay.

8/10 Good

Erick

Stayed 1 night in Jun 2023
Response from Natesa on 6 Jul 2023
Hi Erick, Thank you for staying with us. We are glad you enjoyed your stay. We hope to see you again soon.

6/10 Okay

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Natesa on 29 May 2023
Hi Cheryl, Thank you for the review.

10/10 Excellent

Leonard

Stayed 1 night in May 2023
Response from Natesa on 29 May 2023
Thank you for staying with us, Leonard!

10/10 Excellent

Tress

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff! And they let you use the pool/hot tub down the street while they renovate!
Stayed 1 night in May 2023
Response from Natesa on 16 May 2023
Hi Tress, Thank you for staying with us! We are so glad you enjoyed your stay with us, especially the customer service and pool area.

4/10 Poor

Alfonso

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like that the pool was not working and It didn't mention it was not working.
Stayed 1 night in May 2023
Response from Natesa on 16 May 2023
Thank you for the feedback on the pool, Alfonso.

8/10 Good

Lorrie

Travelled with family and small children
Liked: Cleanliness, staff & service
Really good breakfast, Very friendly staff. I would stay here again.
Stayed 2 nights in May 2023
Response from Natesa on 16 May 2023
Thank you for stating with us, Lorrie. We loved having you.

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and great service
Stayed 1 night in May 2023
Response from Natesa on 14 May 2023
Hi Glenda, Thank you for staying with us! We are so glad you enjoyed your stay, especially the service. We hope to see you again very soon.

2/10 Terrible

Cecil

Stayed 1 night in May 2023
Response from Natesa on 15 May 2023
Thank you for the feedback. We are sorry to hear your stay was unsatisfactory.

10/10 Excellent

Larry, Fort Worth

Stayed 1 night in May 2023
Response from Natesa on 29 May 2023
Thank you for staying with us, Larry!

2/10 Terrible

Wendy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
This is the second time in a little over a month we have stayed in Hobbs and BOTH times we purposely picked a hotel with a hot tub and both times when we checked in we were told that pools/hot tubs were under construction. That was the entire reason for our stay so to say im pissed is an understatement!
Stayed 1 night in Apr 2023
Response from Natesa on 23 Apr 2023
Thank you for sharing your experience with us. Please check the hotel website (regardless of here you stay) before you book to see all the updates. Thanks.

10/10 Excellent

Ernie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable priced and clean room.
Stayed 1 night in Apr 2023
Response from Natesa on 16 Apr 2023
Thank you for staying with us, Ernie! We are so glad you enjoyed your stay with us. We hope to see you again soon.

2/10 Terrible

An

Stayed 1 night in Apr 2023
Response from Natesa on 13 May 2023
We are sorry to hear you did not enjoy your stay with us.

10/10 Excellent

kerry

Business traveller
Liked: Cleanliness, staff & service
All good
Stayed 1 night in Apr 2023
Response from Natesa on 8 Apr 2023
Hi Kerry, Thank you for staying with us! We loved having you and hope to see you again soon.

10/10 Excellent

Celene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and staff are very respectable!
Stayed 3 nights in Apr 2023
Response from Natesa on 6 Apr 2023
Hi Celene, Thank you for the review! We are so glad you enjoyed your stay with us.

10/10 Excellent

Patrick

Stayed 1 night in Mar 2023
Response from Natesa on 10 Mar 2023
Hi Patrick, Thank you for the review! We are so glad you enjoyed your stay with us.

8/10 Good

Jeffrey

Travelled with family
Liked: Staff & service, amenities
Bed was okay, pillows are tiny. Breakfast was good. Walls are thin - could hear people walking in the hallways and overhead. Kind of dated but we were told the property is being refurbished this spring. I'd stay there again - price was right.
Stayed 2 nights in Jan 2023
Response from Natesa on 2 Feb 2023
Hi Jeffrey, Thank you for staying with us. We are so glad you enjoyed your stay with us. Thank you for the feedback on the property. We hope to see you again soon.

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Natesa on 1 Feb 2023
Hi Rene, Thank you for staying with us! We are so glad you enjoyed your stay with us. We hope to see you again very soon.