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Reviews of Fairfield Inn & Suites by Marriott Hobbs

2.5 out of 5
Fairfield Inn & Suites by Marriott Hobbs
1350 Joe Harvey Blvd, Hobbs, NM

Reviews

8.8

Excellent

Rating 10 - Excellent. 241 out of 378 reviews" "
Rating 8 - Good. 79 out of 378 reviews" "
Rating 6 - Okay. 29 out of 378 reviews" "
Rating 4 - Poor. 17 out of 378 reviews" "
Rating 2 - Terrible. 12 out of 378 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jesus

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marissa the manager and her staff were awesome during our stay this place is on my best list of hotels to stay

8/10 Good

Noah

Liked: Staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice
Stayed 1 night in Mar 2024

10/10 Excellent

Albert

Liked: Staff & service, property conditions & facilities
Awesome
Stayed 2 nights in Mar 2024

8/10 Good

Juan C

Stayed 2 nights in Mar 2024

10/10 Excellent

Nancy

Liked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

ashleigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous staff!
Stayed 1 night in Jan 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff here goes out of their way to accommodate you, especially the manager, she came in at 5:30am and gave me a ride to the airport. I will always stay here every time I am in Hobbs NM
Stayed 1 night in Jan 2024

2/10 Terrible

Jeffrey

Travelled with family
Disliked: Staff & service, property conditions & facilities
The heater did not work in the room and they would not give us another room because the reservation was done through a third party.
Stayed 1 night in Dec 2023

10/10 Excellent

Barbara

Stayed 2 nights in Dec 2023

10/10 Excellent

Desheina

Stayed 1 night in Dec 2023

2/10 Terrible

donald

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unclean, poor service
Difficulty attempting to check in based on address from ID, key cards did not work in the morning hours prior to check out, room was certainly not cleaned! Dirty, old items remained in fridge from a previous occupant! Will not stay there again!
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

4/10 Poor

Adrianne

Travelled with group
Ac/heating unit and shower broken
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Juliet

Stayed 1 night in Dec 2023

8/10 Good

JASON

Liked: Staff & service
Birds
Stayed 1 night in Nov 2023

2/10 Terrible

Desheina

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
My room was freezing when we arrived. The thermostat is still set for cooling so unless we were under the covers it’s freezing cold. I went to shower and even the water was cold. I let it run for twenty minutes and it only became lukewarm but more on the cold side. My experience with the room was horrible. I’ll let the front desk know when we check out soon.
Stayed 1 night in Nov 2023
Response from General Manager on 25 Nov 2023
Dear, Desheina we do apologize for the experience here at our property.

10/10 Excellent

Ruby

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and beautiful rooms.
Stayed 2 nights in Nov 2023
Response from Brisa Tellez on 14 Nov 2023
Dear Ruby,Thank you for your feedback.We are glad you enjoyed our clean and beautiful rooms.Looking forward to seeing you again.

10/10 Excellent

Rene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed everything.
Stayed 1 night in Nov 2023
Response from Brisa Tellez on 14 Nov 2023
Dear Rene,Thank you for staying with us.We are glad you enjoyed your stay.Looking forward to seeing you.

2/10 Terrible

Sukhchain

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
for two nights, tv never worked, called so many times, no one showed up toStayed fix it. Front desk and manger did not care. Breakfast was like a homeless shelter. Coffee was cold. I will never Stay here again.
Stayed 2 nights in Nov 2023
Response from Jennifer on 14 Nov 2023
Thank you Sukhchain for your review! Have a great day!

4/10 Poor

Judy

Business traveller
Disliked: Amenities
The service was not great at all. We stayed for 4 nights and chose to have the room cleaned just once while we were there, and they left no coffee cups or coffee. When we went down to the lobby to get coffee the comment was made "you are going to clean me out of coffee" Just the overall customer service was not great, and breakfast was so-so. The shower leaked and there was water all over the bathroom floor even with the shower mat. I wouldn't stay there again, there are alot of other choices in the area with much better customer service, especially at $149 a night.
Stayed 4 nights in Oct 2023
Response from Jennifer on 14 Nov 2023
Thank you, Judy, for your review! Have a blessed day!

2/10 Terrible

JOHN, vista

Stayed 3 nights in Oct 2023
Response from Jennifer on 14 Nov 2023
Thank you, John, for your review! Have a great day!

6/10 Okay

JOHN, vista

The hotel seems to be shoddily constructed
Response from Jennifer on 14 Nov 2023
Thank you John for your review! Have a blessed day!

2/10 Terrible

NORMA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jennifer on 14 Nov 2023
Thank you Norma for your review! Have a great day !

10/10 Excellent

charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel staff very friendly, helpful rooms clean bed was good
Stayed 1 night in Oct 2023
Response from Jennifer on 14 Nov 2023
Thank you Charlotte for your review! Have a great day !

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hobbs Heaven
Went to Hobbs for a little casino fun following the Texas Tech hosting Houston game and found that this was the best rate in a 100 mile radius and worth the trip. The hotel was clean, good breakfast and friendly staff.
Stayed 1 night in Sep 2023
Response from Jennifer on 14 Nov 2023
Thank you Jeff for your review! Have a great day !

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for my AC to be turned on cold prior to me arriving. So happy to see it was like requested. Slept great.
Stayed 1 night in Oct 2023
Response from General Manager on 10 Nov 2023
Dear GeargeOn behalf of the entire hotel team, I want to thank you for sharing about your stay .It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Brisa TellezGuest Service ManagerFairfield By Marriott

10/10 Excellent

Rpbert

Liked: Cleanliness, property conditions & facilities, room comfort
The room was very clean and the service very good.
Stayed 1 night in Sep 2023
Response from Jennifer on 14 Nov 2023
Thank you Robert for your review! Have a great day!

8/10 Good

Andrew

Stayed 2 nights in Sep 2023
Response from Jennifer on 14 Nov 2023
Thank you, Andrew, for your review! Have a great day!

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, Clean and great staff!!
Stayed 2 nights in Sep 2023
Response from Jennifer on 14 Nov 2023
Thank you for your review Richard, have a great day!

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Deborah

Stayed 1 night in Aug 2023

8/10 Good

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Air condition would not get cool
Stayed 1 night in Aug 2023

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
?
Stayed 2 nights in Aug 2023

10/10 Excellent

Stefanie P-Nuts

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean, and roomy. The A/C did not disappoint. Although I did not have time to use it, the outdoor pool was clean. The staff was excellent, especially Kacey. My only complaint is poor WiFi. The first night I connected without a password. The second night I could not connect with or without a password.
Stayed 2 nights in Aug 2023

10/10 Excellent

David, Surprise

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located near the office I was visiting. The staff was very helpful and polite.
Stayed 3 nights in Aug 2023

6/10 Okay

christine

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 2 nights in Aug 2023

8/10 Good

Hassan

Liked: Cleanliness, staff & service, property conditions & facilities
Very spacious and cleanliness
Stayed 1 night in Aug 2023

8/10 Good

Monique

Liked: Cleanliness, staff & service
Very good place to stay. Staff was great
Stayed 2 nights in Jul 2023

10/10 Excellent

Alan

Stayed 1 night in Jul 2023

10/10 Excellent

Gary

Stayed 1 night in Jul 2023

8/10 Good

Chestina

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again.
Stayed 1 night in Jul 2023

10/10 Excellent

Allen

Stayed 1 night in Jul 2023

8/10 Good

Alan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Jonathan

Liked: Staff & service
Disliked: Property conditions & facilities
Gym had no towels or wipes.
Stayed 1 night in Jun 2023

8/10 Good

Essence

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 6 nights in Jun 2023

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Updated
Stayed 2 nights in Jun 2023