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Reviews of Baymont by Wyndham Grand Rapids SW/Byron Center

3 out of 5
Baymont by Wyndham Grand Rapids SW/Byron Center
8282 Pfeiffer Farms Drive, Byron Center, MI

Reviews

8.6

Excellent

Rating 10 - Excellent. 503 out of 1004 reviews" "
Rating 8 - Good. 333 out of 1004 reviews" "
Rating 6 - Okay. 91 out of 1004 reviews" "
Rating 4 - Poor. 41 out of 1004 reviews" "
Rating 2 - Terrible. 36 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

patricia

Disliked: Property conditions & facilities
nothing was unique about the property. I was there for a week and my bedding was never changed, the elevator was out of service and had to go up and down 4 flights of stairs every day, sometimes several times a day, one of the staff was surly and another seemed to be bored all the time.
Stayed 7 nights in May 2024

6/10 Okay

Vineeth Kumar

Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Elevators are not working at this property. Vending machine is also broken.
Stayed 2 nights in May 2024

8/10 Good

Meeka, South Bend

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was courteous and helpful. Location was convenient and quiet
Stayed 1 night in May 2024
Response from Jessica on 14 May 2024
Thank you Meeka for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know.

6/10 Okay

Daina

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

timothy

Travelled with family
Grest transaction
Stayed 2 nights in May 2024
Response from Jessica on 14 May 2024
Thank You Timothy, we hope to see you again soon.

10/10 Excellent

Vinh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 1 night in May 2024
Response from Jessica on 14 May 2024
Thank You for your support vinh.

6/10 Okay

Keith

Travelled with family
Elevator was broken so we had to use the stairs up to the 4th floor. Breakfast was minimal and no one was attending the breakfast or cleaning tables. Running out of food. Customer service wasn’t great
Stayed 1 night in May 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and so nice! The pool was the cleanest we have ever seen at a hotel! The breakfast needs more options.
Stayed 2 nights in May 2024
Response from Jessica on 14 May 2024
Your 5/5 rating fills us with joy! We're thrilled that you had a wonderful stay with us. Your satisfaction is our ultimate goal, and your feedback motivates us to continue delivering exceptional service. We can't wait to host you again and provide another outstanding experience. See you soon!

6/10 Okay

Renee

Travelled with family
Liked: Amenities
Breakfast staff was friendly & accommodating when we asked for utensils. Cleaning staff delivered fresh towels which was a nice surprise. Decent hotel with shopping and food across the street. Pool & hot tub were great after a long day exploring the city.
Stayed 2 nights in May 2024
Response from Jessica on 14 May 2024
Thank You Renee for your support, Our staff looks forward to making every guests stay are a great experience. We look forward to our upcoming changes and hope you return to experience them as well.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Good value. No frills. Clean. Some carpet tears in room due to age but would recommend.
Stayed 1 night in May 2024
Response from Jessica on 14 May 2024
Thank you so much for your 5-star ratings! We will share this with the rest of the team to let them know to keep up the amazing work! I can assure you we have great things to come with our remodel, we hope you stop by again to see those changes!

8/10 Good

howard

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
tv not working properly
Stayed 1 night in May 2024
Response from Jessica on 14 May 2024
Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely.

8/10 Good

Tim, kentwood

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel for swimming and hot tub need to update the wall paper it’s peeling everywhere
Stayed 1 night in Apr 2024
Response from Jessica on 2 May 2024
Thank you Tim! I am very happy to say we are In the process of a full building remodel, we look forward to the future and hope you are able to visit us again to see our changes.

6/10 Okay

alexis

Travelled with family
Liked: Cleanliness, staff & service
They did not have enough extra blankets for the rooms I had. Rust around bath fixtures- just needs updating. Staff and breakfast was very good
Stayed 2 nights in Apr 2024
Response from Jessica on 2 May 2024
Thank you Alexis I am happy to say we have a full building remodel in the works and we are all excited for the updated changes, Breakfast included! Thank you for informing me of the issues, I will be happy to talk with staff to try and prevent issues like this in the future.

10/10 Excellent

Gale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was nice. Room was clean. Could offer hot food for breakfast which would be nice. Also the Restaurant next door was closed due to remodeling. Would have been convenient if it had been open. Over all it was a good stay. And would stay again.
Stayed 3 nights in Apr 2024
Response from Jessica on 2 May 2024
Thank you Gale! I am so sorry the pub was closed for remodel, We are working hard to make the best experience for everyone and we can ensure we have great things to come. We appreciate your support and cannot wait to see you again.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very clean & quiet.
Stayed 1 night in Apr 2024
Response from Jessica on 2 May 2024
Thank you Michael for your support! We hope to see you in the future.

8/10 Good

Viktoriya

Stayed 1 night in Apr 2024

8/10 Good

Roberta, Honolulu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to place to stay when we are visiting Dorr Michigan. I gave it 4 stars only because our favorite restaurant 84th Street Grille was closed for remodeling. The breakfast is okay. It would be good if they offered hardboiled eggs or some protein.
Stayed 2 nights in Apr 2024
Response from Jessica on 2 May 2024
Thank you Roberta, I am so sorry the pub was closed, I can ensure you we are making things better for everyone. As well as updating our choices for breakfast. Thank you for all the support when you visit the area, we cant wait until you see our changes to come

2/10 Terrible

Heather

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The staff were horrible.
Stayed 1 night in Apr 2024
Response from Jessica on 24 Apr 2024
Hello Heather I am Sorry you were un happy with the way our staff handled your situation. Safety is our number one priority here as well as we try to give all guests a great experience.

10/10 Excellent

SANDEEP

Travelled with partner
Very neat and hospitality is excellent
Stayed 1 night in Apr 2024
Response from Jessica on 23 Apr 2024
Thank yo so much for your support!! Our staff loves to put a smile on everyone's face. We hope to see you again soon.

10/10 Excellent

Love

Stayed 1 night in Feb 2024
Response from Jessica on 14 May 2024
Thank You Love! Everyone at the Baymont appreciate you!

4/10 Poor

Joe

Travelled with family, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
All flooring was missing in stairwells. Rooms were old. Touch ups of paint in bathroom didn't didn't match. Pool and hot tub closed but it was posted. Went to use fitness center and it was closed with NO posting anywhere. Hotel looked rundown from outside. Definitely in need of major facelift inside and out.
Stayed 1 night in Apr 2024
Response from Jessica on 16 Apr 2024
Thank you for your feed back Joe, I am happy to say the Carpet is pulled up for our hotel renovation which has already started to take place, starting with that pool and fitness area as well as the restaurant next door, I can assure you we are updating and getting things to better standards, we hope that you reach back out and give up another try in the future .

8/10 Good

Therese

Travelled with partner
Liked: Cleanliness, staff & service
Facilities need general replacement of tubs and carpet where they were worn Light breakfast menu was nice
Stayed 1 night in Apr 2024
Response from Jessica on 16 Apr 2024
Thank you Therese, I am happy to say everything is being replaced as our remodel is already in effect! We appreciate your feed back and really hope you visit us again!

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot Tub Worked and pool was great and Staff was professional. Have to give Five Stars because of Tony the cleaning guy. Kept the room spotless and fresh towels and bed made.
Stayed 1 night in Jan 2024
Response from Jessica on 23 Apr 2024
Thank you so much James, we greatly appreciate you input, Our staff works hard on trying to provide great service and ensure everyone's stay is a great one. we hope to see you again soon

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much dining at the property as the attached resturant was closed. There was a starbucks across the street as well as outlet shopping
Stayed 1 night in Apr 2024
Response from Jessica on 4 May 2024
Thank you Brian for your feedback . I am so sorry you were unable to visit it the pub due to it being closed for remodel, We hope you visit us again to see the changed we are working on in the future :)

10/10 Excellent

Cheryl, Goshen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and safe area.
Stayed 1 night in Apr 2024
Response from Jessica on 16 Apr 2024
Thank You for your support Cheryl!!

10/10 Excellent

Debra, traverse city

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024
Response from Jessica on 23 Apr 2024
Thank You Debra for all the support. We hope to see you again!

6/10 Okay

Pamela J

I was disappointed that I did not know the pool was being renovated. One of our rooms was dirty.
Stayed 1 night in Apr 2024
Response from Jessica on 4 May 2024
I am sorry your guests experience was not as you wanted it to be, the hardest part of this remodel was the fact of how much this would effect the families who were staying during that time, we want everyone to have a great experience here with us! We hope you reach out again to give us a try and checkout our changes!

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m from the Detroit area. I loved it here! I actually booked at the knights inn hotel ( Grand Rapids) got there, and looked up other hotels immediately, and ended up here! Was so worth it. 😄
Stayed 1 night in Apr 2024
Response from Jessica on 16 Apr 2024
Thank You Andrea!!! We appreciate that! we hope all guests would have the same experience as you! When you return to the are be sure to visit again, we have good things to come! :-)

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jessica on 14 May 2024
We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

4/10 Poor

Mindy

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Chose this hotel for convenience and the restaurant was closed. The pool and hot tub was also closed. Breakfast was stale.
Stayed 1 night in Mar 2024
Response from Jessica on 4 Apr 2024
I am so sorry you had not such a great experience, we are working hard to make the Baymont a better environment for everyone, please do give us another chance in the future as we have many good things to come!

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We like staying at this property because of the attached restaurant and lounge (but, it was closed for remodeling....had we known, may have selected a different site). We were disappointed with the sparse offerings at breakfast.
Stayed 1 night in Mar 2024
Response from Jessica on 4 Apr 2024
I am so sorry you were un aware of the Pub being closed for remodeling. We are working hard to upgrade and provide a better experience for everyone, please do give us another chance in the future, as breakfast will be upgraded as well as the hotel and pub.

6/10 Okay

Niki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fine hotel for one night to get to the airport (great price, 15 minutes to airport). Room was shabby, dingy carpet with holes- could use a sprucing up with updates. Room was for five (reservation for five) but only had two queen beds. When asked about the picture of online with sleeper sofa they said they weren’t available. Not sure where the miscommunication was as we needed to sleep five. We ended up with rollaway bed for an extra $10 a night. Continental breakfast was typical and perfect for the kids before hitting the road. I can’t say I’d stay here again but if looking for an inexpensive option by the hotel this works.
Stayed 1 night in Mar 2024
Response from Jessica on 4 Apr 2024
Hello Niki I am so sorry for the miscommunication, You will be happy to hear we are in the process of a well needed remodel which also includes a better option of breakfast. I can assure you we are working hard to provide a better experience for everyone.

10/10 Excellent

Muhammad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 4 nights in Mar 2024
Response from Jessica on 4 Apr 2024
Than you for support Muhammad!! We will see you in the future :-)

10/10 Excellent

Lisa

Stayed 1 night in Mar 2024
Response from Jessica on 23 Apr 2024
Thank you for the support Lisa!

8/10 Good

Tessa

Travelled with partner
Liked: Staff & service
was a clean stay
Stayed 1 night in Jan 2024
Response from Jessica on 14 May 2024
Thank you Tessa! We are incredibly grateful that you took the time out of your busy schedule to rate us. We hope to have you back with us soon!

10/10 Excellent

Brandace

F
Stayed 2 nights in Mar 2024
Response from Jessica on 4 May 2024
Thank you for your support Brandace! Visit us again soon!

2/10 Terrible

Jim

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I hope you like thin walls. They are thin. You will hear people walking above you. The mattress is old and very stiff; you can feel springs in your back. The attached restaurant was shut down due to remodel same goes for the pool and hot tub. When I asked about it they responded with “ it’s on our website” we did not book on their website. She responded with “then you should have book on our actual site then and you would have known.” Pig with lipstick….
Stayed 1 night in Mar 2024

10/10 Excellent

Brytanee

5 stars
Stayed 2 nights in Mar 2024
Response from Jessica on 24 Apr 2024
Thank You for all your support Brytanee, We will see you again!

2/10 Terrible

Kelly

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Shannon

Stayed 1 night in Mar 2024

10/10 Excellent

nick

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely a good deal for the price we paid, room was clean and hotel as well
Stayed 1 night in Mar 2024
Response from Jessica on 4 Apr 2024
Thank you for the support Nick! We hope to see you in the near future

2/10 Terrible

Kortnee

Disliked: Staff & service, amenities
Room door was open, pop machine broken, hot tub and pool closed (#1 reason for booking here) No microwave only 3 pillows on a king sized bed. Clerk at desk was not friendly. Room had a very small tv. Won't stay here again. Will be sure to call hotels booked through Expedia to verify that the pool and hot tub are open and not under remodel.
Stayed 1 night in Mar 2024
Response from Jessica on 4 Apr 2024
I am so sorry you did not have a great experience during your stay, I can assure you all the issues listed are being handled and we expect great things when our remodel is complete.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Amanda

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Very disappointed- we went there for a birthday this weekend to spend time in the pool to find it closed for remodeling - they said it’s in the description so read careful it’s in policies - I did not see it. The shower hot water is lukewarm at best, and breakfast was pretty empty and the restaurant you get the $10 credit is also closed also for remodeling . The staff were very nice but just disappointed that we traveled and our plans didn’t work out.
Stayed 1 night in Feb 2024

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service
Enjoyed our stay. Room was clean. Nice location. Close to shopping center and restaurants. Only negative was the breakfast did not include a meat or eggs.
Stayed 1 night in Feb 2024
Response from Jessica on 22 Mar 2024
Thank you Justin! I am so sorry about the breakfast. Please do give us another try as we have changed some options and have even better options to come after our remodel is complete.

4/10 Poor

Sally

Travelled with family, Travelled with family and small children
Liked: Amenities
No coffee was out. No eggs or sausage available for breakfast.
Stayed 1 night in Feb 2024

8/10 Good

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very limited breakfast
Stayed 1 night in Feb 2024

8/10 Good

Kody

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Bathroom a bit small. Hot tub not very hot and jets broken. Very friendly people.
Stayed 1 night in Feb 2024

4/10 Poor

Robert

Stayed 1 night in Feb 2024

10/10 Excellent

Gwen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick, staff very friendly. Room was spotless. Would stay again.
Stayed 1 night in Jan 2024
Response from Jessica on 4 Apr 2024
Thank you Gwen, we are so happy you enjoyed your stay. Thank you for the support!