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Reviews of Sleep Inn & Suites Galveston Island

2.5 out of 5
Sleep Inn & Suites Galveston Island
6628 Broadway Street, Galveston, TX

Reviews

7.0

Good

Rating 10 - Excellent. 330 out of 1001 reviews" "
Rating 8 - Good. 213 out of 1001 reviews" "
Rating 6 - Okay. 167 out of 1001 reviews" "
Rating 4 - Poor. 127 out of 1001 reviews" "
Rating 2 - Terrible. 164 out of 1001 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Diane

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from ana on 12 May 2024
I do apologize for your inconvenience that you experienced. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 Excellent

Elvira

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Had an amazing stay
Stayed 2 nights in Apr 2024

4/10 Poor

Cody

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic
Stayed 3 nights in May 2024
Response from ana on 8 May 2024
Thank you for your feedback regarding your recent stay with us. We like to utilize opportunities like this to improve upon. I have passed your comments onto the Management team and we are working to ensure our guests have a better experience. I do apologize for your inconvenience that you experienced. We hope you will come back to see the difference in the future.

4/10 Poor

Taylor

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from ana on 9 May 2024
Thank you for taking the time to give us your feedback however I was very disheartened to read your comments. I would like to assure you that we pledge to provide the finest facilities and services for our valued guests. I would like to assure you that your genuine care and comfort is our highest mission and we will use your detailed feedback to improve our consistency in our service excellence. I would welcome the opportunity to talk to you directly and restore your faith with us if you have the time. I am available at your convenience at 409 220-3946.

10/10 Excellent

Peter

Liked: Cleanliness
Stayed 1 night in Mar 2024

6/10 Okay

Briana

Liked: Staff & service, property conditions & facilities
I NEVER got my $75 over night stay they’re supposed to GIVE back after the stay.. this has happened EVERYTIME I stayed here! So NO we won’t be staying again!
Stayed 1 night in Feb 2024
Response from Ana on 4 May 2024
Dear Guest, Thank you for taking the time to complete our survey regarding your recent stay . I have checked the reservation and the authorization hold has been released. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

10/10 Excellent

Arlett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was really impressed with how quiet my stay was, and how it was an easy access for me to get onto the freeway, to get to restaurants and of course, the beach. The staff was really nice and helpful. I do recommend staying here again, when I travel back to Galveston.
Stayed 2 nights in Apr 2024

2/10 Terrible

Micheal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was blood on the sheets, no one changed it, I had to. The room wasn’t clean. When I brought it to attention the front desk clerk got upset I drenched the room in lysol
Stayed 1 night in Apr 2024
Response from Ana on 4 May 2024
Dear Michael, Thank you for taking the time to post a review regarding your recent stay .On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

8/10 Good

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Carlos

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice!
Stayed 1 night in Apr 2024

4/10 Poor

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities
Nice stay!
Stayed 1 night in Apr 2024

6/10 Okay

David

Liked: Staff & service
Stayed 2 nights in Apr 2024

4/10 Poor

Brian

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like much at all
Stayed 1 night in Mar 2024
Response from ana on 13 Apr 2024
Dear Guest, Thank you for taking the time to post a response. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

4/10 Poor

Andrea

Disliked: Cleanliness, staff & service, amenities
I paid for two nights but was locked out of the room after one night. it took forever to get a staff member to come to the lobby to straighten it out and then they were rude to me. human hair in the towels. Weirdly no hooks or racks in bathroom.
Stayed 2 nights in Apr 2024
Response from ana on 13 Apr 2024
Dear Guest, Thank you for taking the time to post a review regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely,

4/10 Poor

Autumn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
To be fair this is fine for a quick overnight before getting on a cruise ship. The place is not convenient walking distance for food but I didn't look into that while booking. The place is not in good condition. Holes in walls in many places. Our bathroom shower wall was bowed and coming off. There was not table in the room to sit for games or to eat. There were dead bugs in our room, I'm uncertain what kind but that was not pleasant. The food was not great and the dining area was dirty and run down. When I originally booked I wanted a cheap place for a quick overnight and the reviews were fine. I was nervous checking out reviews in recent weeks because of the information. While I didn't expect luxury, it wasn't the best place to stay. I don't recommend this place. The person who checked us in was very nice and helpful.
Stayed 1 night in Mar 2024
Response from Ana on 9 Apr 2024
Dear Guest, Thank you for taking the time to post your recent stay at Country Inn & Suites by Radisson, Galveston Beach, TX. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Sincerely,

6/10 Okay

Mark

It was extremely difficult to understand the young man at the front desk. His English has a hard accent
Stayed 1 night in Apr 2024
Response from Ana on 9 Apr 2024
Dear Guest, Thank you for taking the time to post your recent stay at Country Inn & Suites by Radisson, Galveston Beach, TX. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Sincerely,

10/10 Excellent

Renae

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Apr 2024

4/10 Poor

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ana on 9 Apr 2024
Dear Guest, Thank you for taking the time to post your recent stay at Country Inn & Suites by Radisson, Galveston Beach, TX. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Sincerely,

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service
Property needs work...holes in wall by elevators. No breakfast options for diabetics: sweet cereals, waffles and sweet rolls.
Stayed 1 night in Apr 2024

10/10 Excellent

Esteban

Stayed 1 night in Mar 2024

4/10 Poor

Nikki

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
The room was musty, the ac took forever to cool down the room, the garden tub we had to clean because it was grimy. There is no hot breakfast, just a waffle & cold cereal selection & assorted pastries that looked suspicious. The staff could've been a little nicer as well. If you're looking for a decent place to stay, i wouldn't recommend this hotel.
Stayed 1 night in Mar 2024
Response from ana on 4 Apr 2024
Dear Guest, Thank you for taking the time to post a response regarding your recent stay at the Hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Sincerely,

2/10 Terrible

Ciara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from ana on 4 Apr 2024
Dear Guest, Thank you for taking the time to post a response regarding your recent stay at the Hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Sincerely,

8/10 Good

Doug

Travelled with partner
Property was fine. The bathroom shower door leaked and was oddly configured. The complimentary breakfast was not satisfactory only having cereal, a few muffins as a waffle maker. I guess that counts but we were hoping for more.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kassandra

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We appreciate the view and all of the workers.
Stayed 1 night in Mar 2024

10/10 Excellent

Irainna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the jaccuzi in my room, how nice the staff was and the cleanliness of the hotel.
Stayed 3 nights in Mar 2024

4/10 Poor

Brandy

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Ok, first, you get what you pay for. I booked here because it was such a good deal…well the pictures are old and not reliable. This place was old and just plain dirty. The 3rd party websites do not warn you about the 75 dollar deposit to put down when you check in. Our room was just ugly. There were stains on the bedding and the walls. The mirrors and headboards of the bed were dirty. There were dead bugs and spiders. Our bedding was changed and we cleaned the room ourselves but we still weren’t comfortable and ended up leaving a day early. The place was a ghost town. There were maybe 10 cars total in the parking lot during our whole trip. Would not stay again.
Stayed 3 nights in Mar 2024
Response from ana on 28 Mar 2024
Dear Guest, Thank you for taking the time to post a review regarding your recent stay . On behalf of our entire team, I would like to apologize for failing to exceed your expectations . Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Sincerely,

8/10 Good

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet. Beds are comfortable. But breakfast is lacking and check in was a slow process.
Stayed 2 nights in Mar 2024

10/10 Excellent

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what we wanted..will be a repeat customer on future cruises and Galveston visits. Thnx
Stayed 1 night in Mar 2024

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service by staff
Stayed 1 night in Jan 2024

6/10 Okay

Jose

Stayed 2 nights in Mar 2024

10/10 Excellent

Cathy

Travelled with partner
It was a decent place to stay before our cruise. It’s a bit shabby, but we weren’t looking for a top of the line place to stay before our cruise. Great staff and very helpful!
Stayed 1 night in Mar 2024

6/10 Okay

Lakeisha

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property smelled fresh upon entry then once we got on one of the elevators, there was a stench of fish and it was there for a long time. Additionally, although our room was clean, there were roaches on the counter that sits under the TV. The air conditioner was loud as well. The breakfast was subpar but I wouldn’t have eaten anyway because of the roaches

10/10 Excellent

Tameka

Travelled with family
Liked: Amenities
Like everything very convient
Stayed 1 night in Mar 2024

6/10 Okay

Shaji

Travelled with family
No place in shower to keep soap, early check in was requested but was declined without even checking to see availability. Had to ring bell 3X to get someone to the counter to check in.
Stayed 1 night in Mar 2024

8/10 Good

Douglas

Great location.
Stayed 2 nights in Jan 2024

8/10 Good

carol

Disliked: Property conditions & facilities
Outside looked great, rooms, a bit worn down.
Stayed 1 night in Mar 2024

2/10 Terrible

LEILA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room has now couch The breakfast is lousy. They only have waffles and milk. No eggs, no sausage. The room charges is not worth it. It’s the worst hotel we’ve ever stayed for the last four decades. Won’t stay in Sleep Inn ever again because
Stayed 2 nights in Mar 2024
Response from ana on 20 Mar 2024
Dear Guest, Thank you for taking the time to post a review regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Sincerely,

10/10 Excellent

Roni

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My over all experience was great. I have no complaints.
Stayed 1 night in Mar 2024

10/10 Excellent

Ty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Julieta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortably and the food was ok
Stayed 2 nights in Mar 2024

8/10 Good

Angelica

Liked: Amenities
Great
Stayed 1 night in Mar 2024

6/10 Okay

Ilana

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Room was a bit stale. Pillows were so small. Breakfast was subpar
Stayed 1 night in Mar 2024

4/10 Poor

Jackie

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from ana on 12 Mar 2024
Thanks for your rating.

6/10 Okay

Eltoris

Disliked: Cleanliness, amenities
This place was dirty only enough is done to get the room ready for the next customer. The headboards that's mounted into the wall were very dirty and nasty I had to cleaned them cause I didn't want my pillows to touch that board. The breakfast area was never cleaned the 2 days I stayed there were crumbles everywhere. The rooms need to be remodeled ceilings need to fixed due to people's sexual relations vibrating the ceiling in the we hours. The hotel is in middle of nowhere of sorts
Stayed 2 nights in Mar 2024
Response from ana on 20 Mar 2024
Dear Guest, Thank you for taking the time to post a review regarding your recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations . We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.Sincerely,

10/10 Excellent

Milneisha

Mrs Mona the front desk lady was so nice thank you so much for that
Stayed 1 night in Mar 2024

10/10 Excellent

Tammy Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024