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Reviews of Best Western Detroit Livonia

2.5 out of 5
Best Western Detroit Livonia
16999 S Laurel Park Dr, Livonia, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 419 out of 1000 reviews" "
Rating 8 - Good. 332 out of 1000 reviews" "
Rating 6 - Okay. 111 out of 1000 reviews" "
Rating 4 - Poor. 71 out of 1000 reviews" "
Rating 2 - Terrible. 67 out of 1000 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Feb 2024
Response from Ghaith AL Karakushe on 28 May 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon

6/10 Okay

christine

Stayed 2 nights in May 2024
Response from Ghaith AL Karakushe on 28 May 2024
Thank you for completing the survey regarding your recent stay at our property.

2/10 Terrible

Chelsea

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ghaith AL Karakushe on 20 May 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Sheldon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I'm still waiting on my 100$ deposit. Last time it took 30 days to return my funds..
Stayed 2 nights in May 2024
Response from Ghaith AL Karakushe on 13 May 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Lara, Three Rivers

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel.
Stayed 1 night in May 2024
Response from Ghaith AL Karakushe on 8 May 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Christine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I moved away 10 years ago and the property and area seemed run down from how I remembered. It used to be an upscale area, not anymore.
Stayed 3 nights in May 2024
Response from Ghaith AL Karakushe on 7 May 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Excellent breakfast. Friendly staff. Very enjoyable stay.
Stayed 2 nights in May 2024
Response from Ghaith AL Karakushe on 6 May 2024
Thank you for completing the survey regarding your recent stay at our property.

10/10 Excellent

Damani

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Dominic great customer service and had great people skills made my stay there everything I looked forward to.
Stayed 3 nights in Apr 2024
Response from Ghaith AL Karakushe on 1 May 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Richard

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Run down. Cops there every couple of hours, neighbors arguing constantly. Lights in the room broken, very hot in the whole hotel.
Stayed 1 night in Apr 2024
Response from Ghaith AL Karakushe on 29 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Donna

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Ghaith AL Karakushe on 30 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Debra

Stayed 2 nights in Apr 2024
Response from Ghaith AL Karakushe on 20 May 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Shelley

Travelled with family
Liked: Amenities
No comments
Stayed 6 nights in Apr 2024
Response from Ghaith AL Karakushe on 24 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Bryan

Stayed 4 nights in Apr 2024
Response from Ghaith AL Karakushe on 13 May 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Jonathan, Hamilton

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 2 day stay. Clean room and breakfast area. Easy to get to.
Stayed 2 nights in Apr 2024
Response from Ghaith AL Karakushe on 22 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Aloys

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like how close it is to places to eat and entertainment.
Stayed 1 night in Feb 2024
Response from Ghaith AL Karakushe on 16 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Bryan

Liked: Cleanliness, staff & service
.
Stayed 4 nights in Mar 2024
Response from Ghaith AL Karakushe on 17 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Bryan

.
Stayed 4 nights in Apr 2024
Response from Ghaith AL Karakushe on 16 Apr 2024
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Bryan

Stayed 4 nights in Apr 2024
Response from Ghaith AL Karakushe on 6 May 2024
Thank you for completing the survey regarding your recent stay at our property.

6/10 Okay

Floretta

Travelled with family and small children
Liked: Cleanliness
It was alright! Not extensively! It was clean. The staff was ok! Food wasn't great!
Stayed 2 nights in Mar 2024
Response from Ghaith AL Karakushe on 15 Apr 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future

4/10 Poor

Savanna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Got a jetted tub suite, and the jets did not work. Systems were down upon check-in, took 50 minutes to check-in.
Response from Ghaith AL Karakushe on 8 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Jennifer

Stayed 1 night in Mar 2024
Response from Ghaith AL Karakushe on 20 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.

10/10 Excellent

Brenae

Stayed 1 night in Mar 2024
Response from Ghaith AL Karakushe on 15 Apr 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Nancy, Ann Arbor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with clean rooms and an efficient staff. Will visit again
Stayed 1 night in Mar 2024
Response from Ghaith AL Karakushe on 25 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Christine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I specifically asked for a room with a bathtub that was close without having to walk very far. They literally put me at the farthest distance being the last room at the farthest end of the longest hallway upstairs. The bathtub faucet did not work. I told them and they said they can switch my room but I already hauled heavy luggage up and was too tired, weak and worn out to move it again without help so needed to soak in the tub and they would not help me move to do so. I had just had cancer surgery and was in pain and they knew all this when I checked in. The sink did not have hot water only cold and their was dirty foot prints on the bathroom floor and hair in the sink and on the toilet. The refrigerator did not work. This room was unacceptable and staff was not helpful knowing my situation and condition and that I was in town for a funeral. This was not acceptable and they did not seem to care when I reported it!
Stayed 1 night in Feb 2024
Response from Ghaith AL Karakushe on 16 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Katrice

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Mar 2024
Response from Ghaith AL Karakushe on 16 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Harold

Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff but the hotel is outdated and has seen better days.
Stayed 1 night in Mar 2024
Response from Ghaith AL Karakushe on 16 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Ernestine

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. It was clean and quiet. I will definitely be staying there each time I am in town.
Stayed 4 nights in Mar 2024
Response from Ghaith AL Karakushe on 14 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My babies had fun
Stayed 1 night in Mar 2024
Response from Ghaith AL Karakushe on 12 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

jeffery

Disliked: Staff & service, amenities, property conditions & facilities
Long walk to get ice and hard to find rooms
Stayed 1 night in Feb 2024
Response from Ghaith AL Karakushe on 4 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

4/10 Poor

Asia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Loud music, banging on my hotel room's door and hotel room does not look the same as seen online!
Stayed 1 night in Feb 2024
Response from Ghaith AL Karakushe on 2 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The soft music system in the lobby only not around the rooms

10/10 Excellent

Dawn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
Friendly staff, would stay here again. Only thing i didnt like was the small size of the bathroom
Stayed 1 night in Feb 2024
Response from Ghaith AL Karakushe on 15 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Marcel

Stayed 1 night in Feb 2024
Response from Ghaith AL Karakushe on 25 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Deborah

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Room wasnt as fancy as expected like the leo collection but still nice for the price.jetted tub was nice 👌...front desk lady super friendly...wont be able to comment about the breakfast since i have to check out at 4 am to go to work but overall definitely a place i would go again for the price 😊. Thank you
Stayed 1 night in Feb 2024
Response from Ghaith AL Karakushe on 7 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Andreaya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, clean, close to lots of food, and major highways.
Stayed 2 nights in Feb 2024
Response from Ghaith AL Karakushe on 7 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Knoisha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from Ghaith AL Karakushe on 6 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean, the bed was comfortable
Stayed 2 nights in Feb 2024
Response from Ghaith AL Karakushe on 5 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ghaith AL Karakushe on 2 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 Okay

Misty

Stayed 1 night in Jan 2024
Response from Ghaith AL Karakushe on 29 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

Sheldon

Liked: Cleanliness, staff & service, property conditions & facilities
Great manager present
Stayed 1 night in Jan 2024
Response from Ghaith AL Karakushe on 29 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 Poor

Nicholas

Business traveller
Disliked: Cleanliness, property conditions & facilities
Great price, but you get what you pay for. Stains on head board, and furniture. Peeling paint, repairs needed to walls. Bathroom tub had stains and rust. Overall room felt outdated and dirty.
Stayed 1 night in Jan 2024
Response from Ghaith AL Karakushe on 23 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

2/10 Terrible

JESSICA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I do not recommend...not worth it
The bathrooms were not cleaned fully. Hair in the tub and on the floor that was not mine. I asked for an extra blanket and was told they had none in the entire place. Keep in mind I passed on room cleaning so not sure how they planned to change my bedding. Half the work out equipment does not work. The juice machine for breakfast did not work. The waffles were rocks. The milk was in a pitcher left uncovered in a mini fridge. There was a horrible smell of very strong air freshener to cover up whatever. The beds are hard and you can feel the springs in them. You can tell they don't fully vaccuum the rooms as they had dust and dirt all in the corners. Walkways were not shoveled or salted and when you step through the doors the floor was extremely slippery with no signs or anything put out. Its a lawsuit waiting to happen. I would not recommend....pay the extra $50 or whatever to stay somewhere else....its worth it I wish I had!
Stayed 2 nights in Jan 2024
Response from Ghaith AL Karakushe on 23 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

8/10 Good

michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Ghaith AL Karakushe on 22 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you, Andy
I had a good experience with this hotel best western! Family, friendly, clean, Everything was up to standard! I love the pool 6 feet, the breakfast was good and we love the Jacuzzi room! Thank you. I’ll look forward to my next Stay!!! P.s Andy was really nice and very helpful! Thank you, Andy!!
Stayed 1 night in Jan 2024
Response from Ghaith AL Karakushe on 18 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Response from Ghaith AL Karakushe on 6 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Adriana

Stayed 2 nights in Jan 2024
Response from Ghaith AL Karakushe on 5 Feb 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Tavisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and nice place to stay
Stayed 1 night in Jan 2024
Response from Ghaith AL Karakushe on 15 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
The staff is so welcoming and pleasant.
Stayed 2 nights in Jan 2024
Response from Ghaith AL Karakushe on 15 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Marcel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Every time we go to the Best Western the staff really takes care of us especially the day shift manager
Stayed 1 night in Jan 2024
Response from Ghaith AL Karakushe on 10 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Eric

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Ghaith AL Karakushe on 10 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terrible

Lusa

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
There was fece in the toilet. The bathroom smelled like cigarette smoke. The stink was terrible
Stayed 1 night in Dec 2023
Response from Ghaith AL Karakushe on 8 Jan 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.