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Reviews of Comfort Inn & Suites Carrollton

2.5 out of 5
Comfort Inn & Suites Carrollton
104 S Cottage Hill Rd, Carrollton, GA

Reviews

8.2

Very good

Rating 10 - Excellent. 53 out of 103 reviews" "
Rating 8 - Good. 28 out of 103 reviews" "
Rating 6 - Okay. 7 out of 103 reviews" "
Rating 4 - Poor. 9 out of 103 reviews" "
Rating 2 - Terrible. 6 out of 103 reviews" "

8.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jeff

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Front Desk on 12 May 2024
Thank you for your feedback. We hope to have the opportunity to host you in the future.

4/10 Poor

Slandy

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is a two star hotel. My daughter and I stayed there for one night for her gymnastics competition. The lobby is a bit Sketchy. But the room we stayed in was clean and the bed was comfortable.
Stayed 1 night in Mar 2024
Response from Front Desk on 12 May 2024
Thank you for your feedback. We hope to have the opportunity to properly host you in the future.

10/10 Excellent

Marion P

Friendly staff.
Stayed 1 night in Apr 2024
Response from Front Desk on 29 Apr 2024
Thank you for providing feedback regarding your stay. We are glad that you found our staff to be friendly. We appreciate your business and hope to see you again soon.Kind regards,MaryFront Desk

10/10 Excellent

FRANKLIN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility was just what we needed and the rates were reasonable. There was a surprise request for a $50 deposit on check in but it was refundable. My card was credited within a week. The place seemed well run. The desk was helpful and pleasant and the facilities maintained well. Got a needed rest and was ready for the new day.
Stayed 1 night in Apr 2024
Response from Front Desk on 18 Apr 2024
Thank you for your feedback! I am really glad you enjoyed your stay. Please come see us again soon!!Thank you, kindly

8/10 Good

Kim

Liked: Staff & service
It was hard to find a parking space with all of the trucks with trailers parked across the parking spaces! The refrigerator was making a very loud squeal on and off all night so I had to unplug it. The remote wouldn’t work but the front desk worker Emily came right away and helped me. It was very convenient to my event so that is a positive!
Stayed 1 night in Apr 2024
Response from Front Desk on 17 Apr 2024
Thank you for providing feedback regarding you stay. We are sorry that we did not meet your expectations in all areas. We will use the feedback that you provided to make improvements. We hope to have the opportunity to properly host you in the future.

10/10 Excellent

Locadio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT
Stayed 2 nights in Apr 2024
Response from Front Desk on 14 Apr 2024
Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. We hope to see you again soon!!

10/10 Excellent

Gianna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from FD on 14 Apr 2024
Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. We hope to see you again soon!!

10/10 Excellent

Teresia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Apr 2024
Response from Carlee Asay on 13 Apr 2024
Thank you for your feedback. We are glad to hear that you enjoyed your stay with us. We hope to see you again soon!!Thank you,

8/10 Good

Princeton

Business traveller
Liked: Cleanliness, staff & service
The hotel in general isnt the highest quantity, but i got a good night sleep, friendly staff, clean sheets, other then a little dinginess, it was good
Stayed 1 night in Apr 2024
Response from Front Desk on 8 Apr 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Excellent

Shonrika

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice property the staff was nice and attentive to my needs
Stayed 2 nights in Mar 2024
Response from Front desk on 8 Apr 2024
Thank you for taking the time to complete the survey regarding your stay. We appreciate your business and hope to see you again soon. Kind regards, Mary Front Desk

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Not bad
Stayed 1 night in Mar 2024
Response from Front Desk on 3 Apr 2024
Thank you for your feedback. We appreciate your business and hope to see you again soon.Kind regards, Mary, Front Desk

8/10 Good

James, Kingman

Liked: Cleanliness, staff & service
Getting on and off hiway
Stayed 2 nights in Mar 2024
Response from Front Desk on 29 Mar 2024
Thank you for your feedback.

2/10 Terrible

Brittany

Travelled with family, Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Our room was not cleaned prior to arrival. We checked into our room and the floors were dirty and there was still food in the fridge from the previous guest.
Stayed 1 night in Mar 2024
Response from josh on 24 Mar 2024
Brittany,First please allow me to apologize that anything at all during your stay did not meet your expectations! We strive to make our rooms clean, comfortable, and a home away from home, and to hear that you had a bad experience is very concerning. At anytime during a stay if anything in the room is not up to standard you can always request a new room, and if possible we will always accommodate this request. Your review, and your concerns are very important to us, and help us to do a better job in the future. We hope that you will give us the opportunity to make this right in the future!Regards,Comfort Inn and Suites

10/10 Excellent

Valerie

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Front Desk on 12 Mar 2024
Thank you for your feedback. We are really glad you enjoyed your stay with us. Come see us again soon!Thank you,

6/10 Okay

Jonathan

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Front Desk on 11 Mar 2024
Thank you for your feedback.

10/10 Excellent

Shae

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 2 nights in Feb 2024
Response from Front Desk on 29 Feb 2024
Thank you for your feedback!Come see us again soon!Thank you,Front Desk

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Front Desk on 22 Feb 2024
Thank you for your feedback. We are so glad to hear you enjoyed your stay with us. Come see us again soon!Thank you,Front Desk

10/10 Excellent

Tristan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed for a Skate competition in the area and my stay was amazing very friendly staff and very clean. The new front desk Staff member, Emily was so helpful, patient and friendly. The stay was better than we could have asked for and we hope to visit again very soon. Only bad thing was the breakfast was the same every day and a little change in foods and flavors would be a nice change to start your day off.
Stayed 4 nights in Feb 2024
Response from Front Desk on 19 Feb 2024
Thank you for your feedback. I am really glad you enjoyed your stay. I am very sorry for the issues you experienced with Breakfast. Your feedback is very important to us, and I will address your concerns with our staff.Thank you, & Sorry again!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Visit
We enjoyed a one-night stay. The service was wonderful and beds comfortable.
Stayed 1 night in Feb 2024
Response from Mary, Front Desk on 5 Feb 2024
Thank you for taking the time to complete the online survey. We are happy that you enjoyed your recent stay with us and found the beds to be comfortable. We appreciate your kind words about our service as well. If you should need further assistance, please do not hesitate to reach out to us. We hope to see you again soon!

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Front Desk on 1 Feb 2024
Thank you for staying with us. We hope to see you again soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very comfortable and service was excellent.
Stayed 1 night in Jan 2024
Response from Mary, Front Desk on 30 Jan 2024
Thank you for taking the time to leave a review. We appreciate you staying with us. We are happy to hear that you found your room to be comfortable and that you received excellent service. We hope to see you again soon!

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressed
Stayed 1 night in Jan 2024
Response from Mary, Front Desk on 28 Jan 2024
Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your stay. We hope to see you again soon!

10/10 Excellent

Kasey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Desk on 21 Jan 2024
Thank you for taking the time to leave a review. We are happy to hear that you enjoyed your stay. We hope to see you again soon!

8/10 Good

Raynell, College park

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It’s was a great stay
Stayed 1 night in Dec 2023
Response from Front Desk on 8 Jan 2024
Thank you for taking the time to leave a review regarding your stay with us. We are happy to hear that your stay was great! We look forward to hosting you again in the future. Kindly,MaryFront Desi

4/10 Poor

Norma

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from front desk on 4 Jan 2024
Thank you for the feedback regarding your stay. We are sorry that your stay did not meet your expectations. We hope to get the opportunity to host you in the future and provide an exceptional experience.

10/10 Excellent

Alyssa

Stayed 2 nights in Dec 2023
Response from Mary, Front Desk on 21 Jan 2024
We appreciate you staying with us at Comfort Inn and Suites in Carrollton, GA. We are happy to hear that you enjoyed your stay. We hope to see you again soon!

8/10 Good

Mary Lee

Stayed 1 night in Dec 2023
Response from Mary, Front Desk on 21 Jan 2024
Thank you for staying with us at Comfort Inn and Suites in Carrollton, GA. We are happy to hear that you enjoyed your stay. We hope to have the opportunity to host you again soon.

6/10 Okay

Chris

Stayed 1 night in Dec 2023
Response from Front Desk on 27 Dec 2023
Thank you for your feedback. If you need further assistance regarding your stay, please reach out to us. We hope to see you again soon.

8/10 Good

Kaneesha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff was extremely helpful and friendly. I just had a few issues with a few things in my room. But other than that overall I would stay again
Stayed 2 nights in Nov 2023
Response from Front Desk on 29 Nov 2023
Thank you for choosing to stay at Comfort Inn & Suites Carrollton. Sorry for the issues that you experienced while you were here. We will address your concerns accordingly and will strive to make sure we better accommodate your next stay. Thank you for your feedback.

8/10 Good

Raquel

Stayed 1 night in Nov 2023
Response from Brandi on 16 Nov 2023
Thank you so much for staying with us, we are glad you enjoyed your stay. Happy Holidays

8/10 Good

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we got there at 2:30 but didnt get into a room until 4:30. they said that they were full the night before and had a lot of rooms to clean.
Stayed 1 night in Nov 2023
Response from Front Desk on 13 Nov 2023
Thank you for your Feedback. We apologize that your room was not ready, and we hope that you come back in the future.Thank You!

8/10 Good

Becky

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff was wonderful.
Stayed 2 nights in Nov 2023
Response from Front Desk on 9 Nov 2023
Thank you for your feedback!

8/10 Good

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice visit.
Response from Brandi on 7 Nov 2023
We are so glad that you enjoyed your stay with us, and we hope you will stay with us the next time you travel.

2/10 Terrible

Andrea

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE
I am the President of the Mill Creek Cross Country Booster Club. Our organization stayed with you just a couple of weeks back and booked another group of rooms for this evening. These rooms were booked in April 2023. We booked a total of nine rooms together. When we arrived at 3pm, only a few of the rooms were ready. We had to send 11 boys to one room to change and leave their items. We departed the hotel at 3:30pm and I was assured that the remaining three rooms would be ready upon our return at 4:45pm. We arrived closer to 5pm and only one was ready. At about 5:10pm another room became ready. It is now 5:25pm and our head coach is still without a room. We need to be reimbursed for at least three rooms at the rate of $115 per room, plus taxes and fees. April Wells made the reservation for the large group of rooms. In addition, myself and another parent had to book our rooms separately from the group. Our rate was significantly higher. We need to be refunded the difference since our rooms had to be used for the teams to change. One reservation is under Cropp and the other under Littleton ($185, plus taxes and fees). We will expect a resolution before we depart tomorrow morning at 6am. It’s now 1:40pm with no response from hotel.
Stayed 1 night in Nov 2023
Response from Front Desk on 4 Nov 2023
We do apologize for any inconvenience, and we did want to let you know that the head coach's room was discounted for him having to wait so long. This kind of wait is not at all normal for our Hotel, and we understand your frustration. We do strive to serve our guests as hospitably as possible, and agree that this wait was totally unacceptable. Also, we apologize that we did not respond earlier as we have only just now received the review from Expedia.As far as any refunds, or reimbursements you would have to handle that through Expedia. Again, we regret that your experience was not what you have experienced in the past and we hope that we will have the opportunity to offer our very best service to you in the future.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Very friendly staff, clean room and a good breakfast. Minutes to downtown Carrollton with plenty of restaurants. Great stay!
Stayed 1 night in Nov 2023
Response from Front Desk on 7 Nov 2023
Thank you for your feedback!We are glad you had a good experience with us, and we hope to see you again!

10/10 Excellent

Shelly

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent breakfast, kind employees
Stayed 4 nights in Oct 2023
Response from Josh, Front Desk on 3 Nov 2023
We greatly appreciate your feedback, and we strive to offer our guests the friendliest service possible!Thank you for choosing Comfort Inn of Carrollton, and we look forward to serving you again in the future!

10/10 Excellent

Joy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Front Desk on 7 Nov 2023
Thank you for taking the time to leave a review.We appreciate your business!Thank you

10/10 Excellent

Tanesha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area is close to West Ga University.
Stayed 1 night in Oct 2023
Response from TMB on 9 Oct 2023
Thank you so much for a positive review and we hope you will visit us again very soon!Best,Front Desk at Comfort Inn & Suites

6/10 Okay

Gerry

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2023
Response from Tim on 3 Oct 2023
Please let us know if there is anything we can do to make your stay more enjoyable, we are always happy to serve! I hope you will give us another opportunity to accommodate you in the future. Sincerely,TimComfort InnFront Desk

2/10 Terrible

Morgan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floors in the room were dirty. The short handicap bar for the shower wasn't attached to the walk and had mold on it. There was mold all along the edge of the shower above my head. The mini fridge was dirty with brown ice in the freezer. The two ladies at the front desk were nice but rooms need a lot of work.
Stayed 3 nights in Aug 2023
Response from TMB on 12 Sept 2023
Dear Guest,Thank you for making us aware of these issues, we will certainly do everything in our power to rectify this, and we hope you will give us another opportunity to serve you in the future.Regards,Front Desk - Comfort Inn Carrollton, GA

10/10 Excellent

Kyliah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly
Stayed 5 nights in Aug 2023
Response from Comfort Inn Carrollton on 29 Aug 2023
Dear Kyliah, Thank you for choosing to stay with us and leaving us a review. We will see you again!

8/10 Good

Isaiah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and nice.
Stayed 1 night in Aug 2023
Response from Cotheia on 7 Aug 2023
Hello, Thank you for your feedback.We look foward to seeing you in the future.. Sincerely, Comfort Inn Carrollton

6/10 Okay

Lenora R

Stayed 1 night in Jul 2023
Response from Cotheia on 7 Aug 2023
Hello, Thank you for your feedback.We look foward to seeing you in the future.. Sincerely, Comfort Inn Carrollton

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Let me start by saying the staff were great! Our A/C was not working. It was humid as a swamp in our room. They did move us to a new room when we said something and Jeffery was great in dealing with that.
Stayed 2 nights in Jul 2023
Response from B on 4 Aug 2023
So Sorry that you had that issue during your stay, but so glad that Jeffrey was able to fix that for you! We hope to see you again soon!

8/10 Good

Kristen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Cotheia on 7 Aug 2023
Hello, Thank you for your feedback.We look foward to seeing you in the future.. Sincerely, Comfort Inn Carrollton

4/10 Poor

Norma

Liked: Staff & service
Disliked: Property conditions & facilities
Los cuartos tenían muy mal olor y la cortina del baño estaba súper sucia..
Stayed 2 nights in Jul 2023
Response from B on 4 Aug 2023
Lamentamos mucho escuchar eso, esperamos poder brindarle un mejor servicio en el futuro.

10/10 Excellent

carol

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Quite acceptable
Carrollton is a great small town, and the hotel was easy to find. The propertyhas been bought and is undergoing some renovations. Good thing, since the carpet in our room was split, frayed, and a little sticky feeling. Also the pillows were a little lumpy. But the staff were delightful, and the surroundings and amenities on the property were nice.
Stayed 1 night in Jun 2023
Response from Comfort Inn Carrollton on 4 Jul 2023
Carol, Thank you for choosing to stay with us and leaving us a review. We will see you again!

8/10 Good

Wael

Liked: Cleanliness, staff & service, property conditions & facilities
Ordinary place to stay at you could use it while passing by
Stayed 1 night in Jun 2023
Response from Comfort Inn Carrollton on 4 Jul 2023
Dear Wael, Thank for rating us.

2/10 Terrible

Dylan

Stayed 6 nights in Jun 2023
Response from Cotheia on 7 Aug 2023
Hello, Thank you for your feedback.We look foward to seeing you in the future..We strive to make our guests comfortable Sincerely, Comfort Inn Carrollton

10/10 Excellent

Barry

Stayed 1 night in May 2023