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Reviews of La Quinta Inn & Suites by Wyndham Brownwood

2.5 out of 5
La Quinta Inn & Suites by Wyndham Brownwood
103 Market Place Blvd, Brownwood, TX

Reviews

7.6

Good

Rating 10 - Excellent. 323 out of 893 reviews" "
Rating 8 - Good. 266 out of 893 reviews" "
Rating 6 - Okay. 137 out of 893 reviews" "
Rating 4 - Poor. 86 out of 893 reviews" "
Rating 2 - Terrible. 81 out of 893 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jeannie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My AC didn’t work and there was no other room. It was miserable
Stayed 1 night in May 2024

8/10 Good

James E Hammonds

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a good place to stay, I would have given it 5 stars but they made me go through a pre-arrival process online and repeated the same questions, identification process and credit card taken even thought I had just completed this process earlier including the signature. They captured my credit card information online and had me take a pic of my drivers license.
Stayed 1 night in May 2024
Response from Tina on 13 May 2024
Thank you for reaching out to me in regard to this issue. I do apologize and will visit with my team.

2/10 Terrible

anshu

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
There was a very distinct odor on Level 2. The room smelled bad as well. Hallways were super smelly.
Stayed 1 night in May 2024
Response from Tina on 13 May 2024
Thank you for taking the time out and informing me about your stay. I do apologize for the odor issue and will visit with my team. Have safe travels and a blessed day.

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I love the location and appearance. Such a nice room for a great price!
Stayed 1 night in May 2024
Response from tina on 6 May 2024
thank you and have a blessed day

2/10 Terrible

Andrickus

Travelled with family
Disliked: Staff & service
Worst stay ever. Got charged for smoking in room when there was no smoking in the room. I had smoked outside in my vehicle then came back in. The manager Trina is not a very helpful person and neither is her head housekeeper who clearly doesnt know the difference from when someone smokes outside and not in a room. Just fyi if you smoke inside a motel room the smell stays in there for a while so please explain to me when you find out that room didnt get smoked in. I just believe they were out to get money which is ok God does not like ugly and it will come back on you.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, clean and quiet.
Stayed 1 night in Apr 2024
Response from Tina on 29 Apr 2024
Thank you. Have a blessed day

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Tasha

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
The properties WiFi didn’t work. Friday night we were in the lobby until after midnight with no issues. Come Saturday night we were down there again with our group, there was another group in the seating area near the front desk. Megan came over and told us that her manager Tina told her we need to leave the lobby by 9:30, that she was doing us a favor and gave us until 10pm. But she didn’t not tell the other group anything. I refused to go to my room at 10pm simply because she was singling us out and didn’t tell the other group until after we mentioned it then she tried to tell them to go to their room and they refused as well. She wanted us and our kids in our rooms by 10pm but had her children on the property. It was very unprofessional how she approached just our group. And we have 7 families there with us, traveling 2 hours and had booked our 8 rooms for the entire weekend. Would not recommend this property because of the poor service, on top of that during the busiest time of the day, the decided to do service on the elevator
Stayed 2 nights in Apr 2024

2/10 Terrible

Kathy

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was horrible we had no towels in our room the rep that registered me was very rude and was not welcoming, I stated there last year and the service was great I will not stay there again due to the treatment at this facility we had a whole ball team that stayed there and they all had the same experience so they just lost a lot of customers
Stayed 1 night in Apr 2024

2/10 Terrible

Edgar

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn’t like anything about my stay! The faculty was TERRIBLE. The sink in our room was stopped up, I asked for towels all weekend and didn’t get one!! Whoever worked the front desk during the second night of our stay was rude!! Do NOT recommend staying here.
Stayed 2 nights in Apr 2024

4/10 Poor

Cody

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The check in process was very slow. The hotel did not have WiFi. They stated they rebooted the router however even by Sunday there was no wifi downstairs or upstairs. The lady at check in Friday night was very nice but seemed overwhelmed. Megan on Saturday night was not friendly. She did not want us to gather in the dining area and even told party members she was charging my card $50 for a noise complaint and threw the manager’s name around “Tina.” She made comments to other members of our group that she bets “403” will complain about the elevators. First and foremost, closing the elevators down for maintenance at 7 pm is inconvenient. Fortunately I don’t have a disability and we were able to carry our items upstairs to the 4th floor however if I did have a disability it would have been a problem. We will not return.
Stayed 2 nights in Apr 2024

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check-in. Room was clean and bed was comfy. Breakfast was typical.
Stayed 1 night in Mar 2024
Response from Dora on 21 Mar 2024
Thank you. have a blessed day and safe travels

10/10 Excellent

Michael, Fort Worth

Stayed 2 nights in Feb 2024
Response from Tina on 24 Mar 2024
Thank you and have a blessed day

10/10 Excellent

Estrella

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that our favorite restaurants are in walking distance. We enjoyed the stay in Brownwood. The only complaint I have is that you can hear everything… the neighbors were loud and I don’t think it’s it intentional, just thin walls. Our kids are autistic so it was rough for them to hear the doors slamming and kids running around. We were able to maintain them and reassure them it was ok. We skipped the room service only for the fact with autism we made our selves comfortable and didn’t want things disturbed when we come back to the room. We appreciate everything just wanted our things to be the way we left them 👍
Stayed 2 nights in Mar 2024
Response from Dora on 21 Mar 2024
Thank you. have a blessed day and safe travels

10/10 Excellent

Debra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quit and the receptionist was nice when we checked in.
Stayed 1 night in Mar 2024
Response from tina on 21 Mar 2024
Thank you. have a blessed day and safe travels

6/10 Okay

Stephen

Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The condition of the motel was much better than most Motel 6's. However, the management was bad. They seemed to hate pets, pet owners, and senior customers.
Stayed 1 night in Mar 2024
Response from Tina on 21 Mar 2024
Thank you for reaching out to me with your concerns. I do apologize you felt that away and will address this with my team as this is not the way we want our guest to feel. You can reach out to me directly so we can visit more about this situation. have a blessed day.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Mar 2024
Response from Tina on 24 Mar 2024
Thank you and have a blessed day,

8/10 Good

Sheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Internet/wifi did not work
Stayed 1 night in Feb 2024
Response from Tina on 21 Mar 2024
Thank you. have a blessed day and safe travels

4/10 Poor

Shania

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
.

6/10 Okay

Jorge

Liked: Staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Barbara

Stayed 1 night in Mar 2024
Response from Tina on 24 Mar 2024
Thank you. Have safe travels and a blessed day.

10/10 Excellent

James Manglicmot

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Tina on 21 Mar 2024
Thank you. have a blessed day and safe travels

8/10 Good

Judith, Eagle Nest

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
An older La Quinta, rooms were clean, and quiet. Breakfast was fair, nothing like some hotels
Stayed 1 night in Feb 2024
Response from Tina on 19 Feb 2024
Thank you. have safe travels and a blessed day

6/10 Okay

Kristie

Travelled with family, Travelled with family and small children
Disliked: Amenities
The location is convenient, it’s right in the middle of the busy intersection of Brownwood really close to WalMart, which is across the street from the best restaurant Underwood’s. While we were there, the elevator did not work properly, the room itself could’ve used cleaning more there was grime on the lid of the water bucket, and none of the ice machines worked except on the first floor. The free breakfast was mediocre. Would probably not stay again, the staff was friendly though and that is always a plus.
Stayed 1 night in Jan 2024
Response from Tina on 31 Jan 2024
Thank you for reaching out and expressing your feelings regarding your stay. I will definitely visit with my team about these concerns. If you could reach out to me next time, you're in town I would like to give you a discount and try to make it a better stay. have safe travels and a blessed day.

10/10 Excellent

Bianca

Stayed 1 night in Jan 2024
Response from Tina on 19 Feb 2024
Thank you

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like the joint between the tile and carpet transition. Painful to walk on.
Stayed 2 nights in Jan 2024
Response from Tina on 31 Jan 2024
I apologize and will look into getting it fixed. Thank you and have a blessed day

10/10 Excellent

Juan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Tina on 5 Feb 2024
Thank you

2/10 Terrible

Kevin

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
As soon as you step off the elevator, you get knocked over by the odor of pet urine. All 4 in our party had headaches due to the horrible smell. No more La Quinta for us after this one.
Stayed 1 night in Jan 2024

10/10 Excellent

Angel

Travelled with family, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place
Stayed 1 night in Dec 2023
Response from Tina on 5 Feb 2024
Thank you

4/10 Poor

Robert

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Bad stay!
Poor overall. No one at the desk when we arrived. We had to pick up a phone that alerted we were here to check in. This took 15 minutes. Our shower handle was broken and someone came to fix it. This did not solve the problem. When we left our room, the shower was still running waiting lots of hot water. I advised 2 ladies from house keeping that our shower was broken/still running. I tried to check out at the desk and discuss the shower problem. No one was there and no one came for over 10 mins. I could not wait any longer and had to leave.
Stayed 1 night in Dec 2023

4/10 Poor

Barbara

Liked: Cleanliness
Disliked: Staff & service
Very poor customer service
Could not check in until after 3:00 they said they had no rooms ready. The staff was rude, they have only one person that can operate the system for check in and check out. When checking out the person at the desk was not that person so I could not get a receipt the amount my credit card was charged was more than it should have been. There are so many choices of hotels in this area I will stay somewhere else next time in Brownwood.
Stayed 1 night in Dec 2023

10/10 Excellent

Monica

Travelled with pets
Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Tina on 5 Feb 2024
Thank you

10/10 Excellent

Jeannie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from tina on 31 Jan 2024
Thank You. Have safe travels and a blessed day

6/10 Okay

Rita

Travelled with partner
First room smelled of dog urine we did not bring our dog so they changed our room to first floor
Stayed 1 night in Dec 2023

4/10 Poor

Kathy

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not again
They ask if you have special instructions. I told them I needed 1st floor. I get anxiety riding elevator. But because I had 10 lb dog I would have to pay $75 more on top of $25 I already paid. That was crazy. I will not stay there again. The breakfast was not as good as other places we have stayed.
Stayed 1 night in Dec 2023

10/10 Excellent

Marvin

Travelled with partner
Liked: Staff & service, property conditions & facilities
Could use some deep cleaning, sink area and around the water closet needs cleaning
Stayed 1 night in Dec 2023
Response from Tina on 5 Feb 2024
Than you

2/10 Terrible

Linda

Stayed 1 night in Dec 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Tina on 5 Feb 2024
Thank you

6/10 Okay

Patricia

Stayed 1 night in Dec 2023

10/10 Excellent

Marcy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was able to check in early. Manager gave recommendations for restaurants and shopping.
Stayed 1 night in Nov 2023

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Paul

Stayed 1 night in Dec 2023
Response from Tina on 5 Feb 2024
Thank you

10/10 Excellent

Lloyd

Stayed 1 night in Dec 2023

10/10 Excellent

Janie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite was really nice!
Stayed 5 nights in Nov 2023
Response from Tina on 28 Nov 2023
Thank you. Have safe travels and a blessed day

10/10 Excellent

Tanya

Stayed 2 nights in Nov 2023
Response from Tina on 5 Feb 2024
thank you

8/10 Good

Ana

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Nov 2023
Response from Tina on 28 Nov 2023
Thank you. Have a blessed day and safe travels

4/10 Poor

David J

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tina on 22 Nov 2023
Thank you and have a blessed day

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Tina on 22 Nov 2023
Thank you. have safe travels and a blessed day

2/10 Terrible

Angelica

Stayed 1 night in Nov 2023
Response from Brianna on 1 Dec 2023
Thank you for reaching out to me I will be addressing this with my team. Have a blessed day and safe travels.