Lobby sitting area

Reviews of Motel 6 Brownsville, TX North

2 out of 5
Motel 6 Brownsville, TX North
2377 North Expressway 83, Brownsville, TX

Reviews

6.0
Rating 10 - Excellent. 248 out of 1001 reviews" "
Rating 8 - Good. 176 out of 1001 reviews" "
Rating 6 - Okay. 153 out of 1001 reviews" "
Rating 4 - Poor. 142 out of 1001 reviews" "
Rating 2 - Terrible. 282 out of 1001 reviews" "

6.0/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Adrian

Disliked: Property conditions & facilities
Shower wasn’t working
Stayed 1 night in May 2024
Response from Hotel Manager on 20 May 2024
Hello Adrian,Thanks for the stay and the feedback.Please accept my apologies for the inconveniences.We will definitely work on your observations.You can expect a further improved stay next time.We look forward to seeing you again.Sincerely,Hotel Manager

6/10 Okay

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotel Manager on 20 May 2024
Dear Ramon,Thank you for your stay and the three stars. From an improvement point of view, we look for specific comments about what you liked and not. You will have a better experience next time.Sincerely,Hotel Manager.

2/10 Terrible

Manny

Travelled with family
Disliked: Amenities
Property was okay but rooms were in such horrible conditions! The images posted were far from what you see in person!!!!! Holes in the restroom rooms smelt musty, bed uncomfortable and not to mention one of my keys opened up the room next door so not much security at all had to lock the door and put a door up against it to feel somewhat safe.
Response from Hotel Manager on 13 May 2024
Dear Manny,I am sorry to learn about all the inconvenience you had to endure. We care about your experience, and I realize no words can change your feelings of disappointment or the inconveniences you experienced. I have shared your comments with the concerned teams and will be retrained to become serious about guest experiences and services. We will look into this further and we greatly appreciate you taking the time to bring this matter to our attention. Guest satisfaction is our commitment and we hope you will give one more opportunity.Sincerely,Hotel Manager.

2/10 Terrible

Manny

Travelled with family
Disliked: Property conditions & facilities
Rooms were horrible and smelt musty as you walked into the room. Bathroom shower handle fell off a room was just horrible!!!
Stayed 2 nights in May 2024
Response from Hotel Manager on 13 May 2024
Dear Manny,I understand that there were several issues that caused inconvenience to you. My apologies. We have taken note of each of them and will take actions so that they don’t reoccur. Your satisfaction is important to us and I hope that you will consider staying with us again.Sincerely,Hotel Manager

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 13 May 2024
Hello Veronica,Thanks for the stay and the great feedback.It is truly encouraging to our entire team.We feel proud when we get such reviews, which motivates us to serve better.I look forward to welcoming you again.Sincerely Hotel Manager.

6/10 Okay

keith

Travelled with family, Business traveller
Disliked: Staff & service, amenities
Room was ok. Floor very dirty and the bathroom could have been cleaner. Put us at the end and under the stairwell and they had plenty more rooms so I don’t know why they put us there. But Brownsville was a very nice town
Stayed 1 night in Mar 2024
Response from Hotel Manager on 7 May 2024
Dear Keith,Thank you for your recent stay at our hotel and giving us the feedback.I apologize for failing to meet your expectations. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. I hope that you will consider staying with us.Sincerely,Hotel Manager.

2/10 Terrible

Carlos

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I pulled the shower handle the whole knob came off
Stayed 1 night in May 2024
Response from Hotel Manager on 6 May 2024
Dear Carlos,Thanks for the stay and the feedback.I sincerely regret all the inconveniences. My apologies.We will definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager

6/10 Okay

Desi

Travelled with family
Liked: Cleanliness, staff & service
I like that it’s close to many shopping centers and food places. What I didn’t like was the cleanliness of the rooms. The amenities are kind of old and I seen many baby roaches at night
Stayed 5 nights in Apr 2024
Response from Hotel Manager on 2 May 2024
Dear Desi,Thank you for your stay and feedback regarding your recent stay at our property. I have noted your comments about what you liked and disliked during your stay. My apologies. We will further improve the amenities and hospitality based on your observations. I hope to welcome you again soon.Sincerely,Hotel Manager.

4/10 Poor

Adrian

Stayed 2 nights in Mar 2024
Response from Hotel Manager on 21 May 2024
Hello Adrian,Thanks for the stay, but sad to see the two stars. My apologies for all the inconveniences. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager.

8/10 Good

tom

Liked: Cleanliness, staff & service, amenities
Very nice.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Dear Tom,Thank you for the feedback. I'm glad to hear that you enjoyed your stay here with us.Our goal has always been to give our visitors the finest hospitality and experience possible. We genuinely cherish our customers' feedback. I'm looking forward to your return.Sincerely,Hotel Manager

8/10 Good

tom

Liked: Cleanliness, property conditions & facilities
Very ckean rooms
Stayed 1 night in Apr 2024
Response from Hotel Manager on 29 Apr 2024
Hello Tom,Thanks for the stay and the great feedback.It is truly encouraging to our entire team.We feel proud when we get such reviews, which motivates us to serve better.I look forward to welcoming you again.Sincerely Hotel Manager.

8/10 Good

Jose

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Over all good place and clean
Stayed 1 night in Apr 2024
Response from Hotel Manager on 27 Apr 2024
Dear Jose,We sincerely appreciate your choice to stay with us and your kind words. It gives us immense pleasure to hear that you had a satisfactory experience. We consider it a privilege to have guests like you. We eagerly look forward to your next visit and the chance to serve you once more.Sincerely,Hotel Manager

10/10 Excellent

Lilian lizdrelith

Stayed 1 night in Apr 2024
Response from Hotel Manager on 10 May 2024
Dear Lilian,We appreciate your recent stay and the feedback you've provided. We trust that your experience was enjoyable, as indicated by the five-star rating. Guest satisfaction remains our utmost priority, and we hope to have the pleasure of hosting you again in the future.Warm regards, Hotel Manager

10/10 Excellent

Jose, Houston

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable great service
Stayed 2 nights in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Hello Jose,Thank you for the stay and the nice comments.It is good to know that you had a satisfactory experience.It is a privilege for us to have guests like you.We are looking forward to your next visit.Sincerely,Hotel Manager.

10/10 Excellent

Antonio

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Except the room that i stayed in was kind of humid.
Stayed 1 night in Apr 2024
Response from Hotel Manager on 19 Apr 2024
Hello Antonio,Thanks for your stay at our property. I really appreciate your feedback and telling us what you liked and the areas where we need to improve. We will further improve the amenities and hospitality based on your observations. I look forward to your next visit for a fantastic experience.Sincerely,Hotel Manager.

6/10 Okay

tom

Great service 👏
Stayed 1 night in Feb 2024
Response from Hotel Manager on 15 Apr 2024
Hello Tom,It is a true honor to serve guests like you. We're glad you enjoyed the staff's service, amenities, and hospitality. Your kind words will inspire us to provide even better service to our visitors. I look forward to seeing you again.Sincerely,Hotel Manager

8/10 Good

Lady

Stayed 1 night in Apr 2024
Response from Hotel Manager on 2 May 2024
Hello Lady,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay, looking at the four stars. Please give us your specific comments, if any, for improving our services. Guest satisfaction is our top priority. Please stay with us again.Sincerely,Hotel Manager.

2/10 Terrible

Andrea

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was so humid everything we wore felt moist to the touch when we woke up.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 3 Apr 2024
Dear Andrea,Thank you for sharing your feedback with us. We apologize for the discomfort caused by the humidity during your stay. Please know that we take your comments seriously and will look into ways to improve ventilation and humidity control in our rooms to ensure a more comfortable experience for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay in the future.Sincerely, Hotel Manager

2/10 Terrible

MARTIN SANCHEZ

Travelled with family
Disliked: Amenities, property conditions & facilities
Las camas no son nada confortables. Si tienen habitaciones disponibles cerca de recepción, por qué me envían a la más alejada?
Stayed 1 night in Mar 2024
Response from Hotel Manager on 29 Mar 2024
Dear MARTIN SANCHEZ,We apologize for the discomfort you experienced with our beds and the inconvenience of your room's location. Your feedback is valuable, and we'll address these issues promptly to ensure a better experience for future guests. We hope you'll consider giving us another chance to exceed your expectations.Sincerely, Hotel Manager

10/10 Excellent

Robert

Travelled with partner
Liked: Staff & service
Love stay at your location. We understand it a very old Hotel. But over all price is good and you feel stay.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Robert,Thank you for your positive review! We're delighted to hear that you enjoyed your stay at our motel. While we appreciate your understanding of the age of our property, we're pleased that you found the overall experience satisfactory, especially considering the value. Your feedback is important to us, and we hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager

6/10 Okay

Jose

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 24 Mar 2024
Dear Jose,Thank you for your stay and the three stars. From an improvement point of view, we look for specific comments about what you liked and not. You will have a better experience next time.Sincerely,Hotel Manager.

4/10 Poor

Jessica, Chicago

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The toilet seat was worn, the shower was moldy n not cleaned, the room smelled of weed. Not enough pillows.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 20 Mar 2024
Dear Jessica,Thank you for taking the time to share your experience with us. I apologise for your disappointment. We will investigate your concerns and take all necessary steps. In the future, we will make certain that our guests have a pleasant stay with us. Please give us another chance and return to stay with us.Sincerely,Hotel Manager

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
It is not a 5 star modern property, but staff was courteous and things were clean. All that could be expected in a rural coastal community. All in all a relaxing stay.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 15 Mar 2024
Dear George,Thanks for the stay and the great review.I am glad to note that you liked the location and hospitality of our hotel staff.It is a pleasure to serve guests like you, and your comments will encourage us to improve our services.Please visit us again during your next trip.Regards,Hotel Manager.

2/10 Terrible

Ashly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
DO NOT STAY HERE !!!! Room had mold everywhere in fridge , shower , floor , bed , sink . Had no choice to stay here because of spring break . One of the most nastiest hotels I have ever stayed at , I have pictures …
Response from Hotel Manager on 15 Mar 2024
Dear Ashly,Thanks for your stay and feedback.My apologies for all the inconveniences. Your reviews are important to us.We will check, investigate, and take effective actions to find out the source and eliminate it.Guest satisfaction is important to us.Sincerely,Hotel Manager

10/10 Excellent

Jerry

Stayed 1 night in Mar 2024
Response from Hotel Manager on 17 Mar 2024
Hello Jerry,A hearty thanks for your stay and the five-star rating. We feel blessed to have you as our guest, and we value your business for choosing us. Our team assures you of the best of our services at all times.Sincerely,Hotel Manager

6/10 Okay

Marin

Stayed 1 night in Mar 2024
Response from Hotel Manager on 1 Apr 2024
Dear Marin,Thank you for taking the time to review and rate our motel. We value your feedback and would greatly appreciate any suggestions you may have to help us improve our services and enhance your experience from a 3 to a 5. Your input is invaluable to us, and we're committed to implementing necessary changes. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

6/10 Okay

Marco

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Cose to 83
Stayed 1 night in Mar 2024
Response from Hotel Manager on 11 Mar 2024
Hello Marco,Thanks for the stay and the feedback.Your comments are important for us.We will definitely work on your observations.You can expect a further improved stay next time.Please visit again. Sincerely,Hotel Manager.

6/10 Okay

Leslie

Travelled with family, Travelled with pets
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It’s not the newest building their is, but for the price it is what you pay for.
Stayed 4 nights in Dec 2023
Response from Hotel Manager on 9 Mar 2024
Hello Leslie,Thanks for the stay and the feedback.Your comments are important for us.We will definitely work on your observations.You can expect a further improved stay next time.Please visit again. Sincerely,Hotel Manager.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Ok
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 9 Mar 2024
Hello Michelle,Thanks for the stay and your appreciation with a five-star rating.We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you. Sincerely, Hotel Manager

6/10 Okay

Adrian

Stayed 1 night in Mar 2024
Response from Hotel Manager on 28 Mar 2024
Dear Adrian,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

2/10 Terrible

gabriel

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse place I ever stayed, at,
Stayed 3 nights in Feb 2024
Response from Hotel Manager on 3 Mar 2024
Dear Gabriel,I understand that there were several issues that caused inconvenience to you. My apologies. We have taken note of each of them and will take action so that they don’t reoccur. Your satisfaction is important to us, and I hope that you will consider staying with us again.Sincerely,Hotel Manager

8/10 Good

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities
Ns
Stayed 1 night in Feb 2024
Response from Hotel Manager on 26 Feb 2024
Hello Monica,Thank you for the stay and the feedback. I am confident that you had a satisfactory stay, looking at the four stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our top priority. Please stay with us again.Sincerely,Hotel Manager

10/10 Excellent

MARCO A

Travelled with group
Great
Stayed 1 night in Feb 2024
Response from Hotel Manager on 25 Feb 2024
Hello Marco,Thank you for staying with us. It's wonderful to see five-star reviews. I hope you had a good time during your stay. Our team is highly excited by the remark. It is an honor to host visitors like you. I eagerly await your next visit.Sincerely,Hotel Manager

10/10 Excellent

Daniel

Stayed 1 night in Feb 2024
Response from Hotel Manager on 25 Feb 2024
Dear Daniel,A hearty thanks for your stay and the five-star rating.We feel blessed to have you as our guest, and we value your business for choosing us. Our team assures you of the best of our services at all times.Sincerely,Hotel Manager

10/10 Excellent

Yadira

Stayed 1 night in Feb 2024
Response from Hotel Manager on 20 Mar 2024
Hello Yadira,Thank you for the stay and the feedback. I am confident that you had a satisfactory stay, looking at the four stars. Your input helps with our continuing efforts to provide excellent service and a great stay. Guest satisfaction is our top priority. Please stay with us again.Sincerely,Hotel Manager.

8/10 Good

Vianey

Stayed 1 night in Feb 2024
Response from Hotel Manager on 21 Feb 2024
Dear Vianey,Thank you for your review and rating. We're glad to hear that you had a positive experience staying with us. Your feedback is important to us as we continuously strive to improve our services and provide the best possible experience for our guests. If there is anything specific that you think we could improve upon to earn a higher rating in the future, please let us know. We value your input and hope to have the opportunity to serve you even better on your next visit. Sincerely, Hotel Manager

8/10 Good

Vianey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 19 Feb 2024
Dear Vianey,Thank you for sharing your experience with us. We strive to be the best at what we do and your eight star feedback will only help us reach our goal of being the best. I will share your appreciation with our team, as they are always looking for ways to improve their performance. We look forward to serving you again soon!Sincerely, Hotel Manager

2/10 Terrible

Lydia

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Very old & not very safe
Response from Hotel Manager on 19 Feb 2024
Dear Lydia,We value your feedback and take your concerns seriously. Ensuring the safety and comfort of our guests is our top priority. We'll investigate the issues you've raised regarding the age and safety of our facilities immediately. Your feedback helps us improve, and we hope to regain your trust in the future.Sincerely, Hotel Manager

10/10 Excellent

Guto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotel Manager on 15 Feb 2024
Dear Guto,Thank you for giving us a perfect rating of 5 out of 5! We greatly appreciate your positive feedback and the trust you've placed in us. We strive to provide the best possible experience for our guests, and we're thrilled that we were able to meet your expectations. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to serving you again in the future!Sincerely, Hotel Manager

8/10 Good

virginia

Travelled with family
Liked: Cleanliness
The pillows where awful, the rest ok
Stayed 1 night in Feb 2024
Response from Hotel Manager on 9 Feb 2024
Dear Virginia,Thank you for sharing your feedback with us. We're glad to hear that overall, your stay was satisfactory. However, we apologize for the discomfort you experienced with the pillows. Your comfort is important to us, and we will take your comments into consideration to improve our amenities. We hope to have the opportunity to welcome you back for a more comfortable stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Olga

Stayed 1 night in Feb 2024
Response from Hotel Manager on 7 Feb 2024
Dear Olga,Thank you immensely for the glowing rating! Your perfect score means the world to us. We're thrilled to have provided you with an exceptional experience during your stay. We aim for perfection, and your satisfaction is our greatest reward. We can't wait to welcome you back for another outstanding stay in the future!Sincerely, Hotel Manager

8/10 Good

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Hotel Manager on 1 Feb 2024
Dear Jose,Thank you for the positive feedback! We appreciate your rating of 4 out of 5. If there's anything else we can do to improve your experience and make it a 5 out of 5, please let us know. We value your satisfaction and strive to provide the best service possible.Sincerely, Hotel Manager

10/10 Excellent

Raul

Liked: Staff & service
Comfortable and affordable
Stayed 1 night in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Raul,Hello! We're thrilled to hear that you found our accommodations comfortable and affordable! Providing a positive and budget-friendly experience is our goal. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay in the future. Safe travels!Sincerely, Hotel Manager

10/10 Excellent

Carol

Travelled with family and small children
had issues w tv and right away front desk helped me. she’s a keeper.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Carol,Thank you for the excellent review! We're delighted to hear that our front desk promptly addressed and resolved the issue with the TV. We appreciate your kind words about our team member. It's our commitment to provide exceptional service, and we look forward to hosting you again with the same level of care.Sincerely, Hotel Manager

2/10 Terrible

Juan Jose

Stayed 1 night in Jan 2024
Response from Hotel Manager on 20 Mar 2024
Hello Juan,Thanks for the stay, but sad to see the single star. My apologies for all the inconveniences you experienced. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely,Hotel Manager.

4/10 Poor

Jose

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Beds too hard, pillows super flat
Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Jose,Thank you for sharing your feedback. We apologize for any discomfort you experienced with the hard beds and flat pillows. Your comments are important, and we will use them to improve our accommodations. We appreciate your input and hope to have the opportunity to provide a more comfortable stay on your next visit.Sincerely, Hotel Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel need a update
Stayed 1 night in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Juan,Thank you for your feedback. We appreciate your suggestion for an update. Guest input is valuable to us, and we will consider it as we plan for improvements. We hope to have the opportunity to welcome you back in the future and provide you with an enhanced and updated experience.Sincerely, Hotel Manager

2/10 Terrible

Ketly

Disliked: Staff & service
There is no water in the shower, the telephone does not work we arrive late we can't find anything to eat I don't like this hotel
Stayed 1 night in Jan 2024
Response from Hotel Manager on 20 Jan 2024
Dear Ketly,Thanks for the stay and the feedback.I sincerely regret all the inconveniences. My apologies.We will definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jessie was so friendly and accommodating! Our first room didn’t have a refrigerator so he switched us when we asked if he had a room with one right away. He was also great with dining suggestions and things to do close by. He has a great driver if you need a ride to the airport. I felt safe staying and parking there. It was quiet, comfortable, and an affordable stay.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 19 Jan 2024
Dear Jennifer,It is really nice to note that you liked the stay and services at our hotel during your recent visit. I am delighted that you liked the hospitality and appreciated Jesse. Glad to see your positive overall observations, which will definitely motivate us to serve our guests even better. We look forward to welcoming you again soon.Best Regards,Hotel Manager.

2/10 Terrible

James

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was great to check into the hotel 10 minutes of being there I’ll grab my things and left bathroom lights flicker like a old motel shower rod, falling out the wall sheet has stains
Stayed 1 night in Jan 2024
Response from Hotel Manager on 19 Jan 2024
Dear James,We appreciate your feedback and apologize for the inconveniences you encountered during your stay. We take your concerns seriously and will address the issues with the bathroom lights, shower rod, and stained sheets promptly. Our goal is to provide a comfortable and enjoyable experience, and we regret falling short of your expectations. Please reach out to our team directly so we can address your specific concerns and make improvements. Thank you for bringing this to our attention.Sincerely, Hotel Manager