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Reviews of DoubleTree by Hilton Glasgow Strathclyde

3.5 out of 5
DoubleTree by Hilton Glasgow Strathclyde
Phoenix Crescent, Bellshill, Scotland

Reviews

8.4

Very good

Rating 10 - Excellent. 347 out of 752 reviews" "
Rating 8 - Good. 268 out of 752 reviews" "
Rating 6 - Okay. 79 out of 752 reviews" "
Rating 4 - Poor. 35 out of 752 reviews" "
Rating 2 - Terrible. 23 out of 752 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loud wedding venue disrupted our stay with people drunk and loud
Stayed 1 night in Apr 2024
Response from Gary on 19 Apr 2024
Hello DarylThank you for your review and feedback. Sorry you were affected by other guests noise.Kind RegardsGary

10/10 Excellent

Kellie-Ann

Stayed 1 night in Mar 2024
Response from Gary on 28 Mar 2024
Hello Kellie-AnnThank you for your excellent review score.Kind RegardsGary

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gym and the pool were great. Staff very friendly on check in.
Stayed 1 night in Feb 2024
Response from Gary on 15 Feb 2024
Hello DavidThank you for your positive review and feedback.Kind RegardsGary

8/10 Good

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Gary on 9 Feb 2024
Hello KristianThank you for your review score.Kind RegardsGary

10/10 Excellent

Annemarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Gary on 9 Feb 2024
Hello AnnemarieThank you for your excellent review score.Kind RegardsGary

2/10 Terrible

Lee

Business traveller
Liked: Cleanliness
Disliked: Staff & service, room comfort
Mattress not fit for purpose.
I arrived for my stay on the Sunday the 28 January 2024. My stay was for 2 nights. The bed in the room I received is not fit for human habitation. The sound when you sit on the bed or move during the night was so loud it kept me awake all night. My back is absolutely aching now and I’m just hoping it will go away over time. Overall I am absolutely disgusted with the overall service. Never again will I stay in the hotel.
Stayed 2 nights in Jan 2024
Response from Gary on 31 Jan 2024
Hello LeeThank you for your review and feedback. Please accept our apologies for the shortfalls experienced in your stay.Yours SincerelyGary

2/10 Terrible

Jim

Stayed 1 night in Jan 2024
Response from Gary on 9 Jan 2024
Hello JimThank you for your review. I am sorry we fell below expectations, if you are able to provide some feedback on your scoring to help us review and improve this would be much appreciated.Yours SincerelyGary

10/10 Excellent

Helen

Stayed 1 night in Dec 2023
Response from Gary on 29 Dec 2023
Hello HelenThank you for your excellent review score.Kind RegardsGary

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worked perfectly for us as easy into Glasgow and then onto M74. Lovely leisure facilities.
Stayed 1 night in Dec 2023
Response from Gary on 29 Dec 2023
Hello AndreaThank you for your excellent review and feedback. We hope to welcome you back in the future.Kind RegardsGary

6/10 Okay

Sergio

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Great staff & poor mattress and shower
The hotel overall is ok, a bit old furniture but service is kind. What they really need to change ASAP are the mattresses and the showers. I came back with a bad back pain, and I go very often since its the closest hotel to my office. Thanks
Stayed 4 nights in Dec 2023
Response from Gary on 20 Dec 2023
Hello SergioThank you for your review and feedback. We are sorry for the shortfalls in your experience and will look into this.Kind RegardsGary

8/10 Good

Marilyn

Stayed 1 night in Dec 2023
Response from Gary on 9 Jan 2024
Hello MarilynThank you for your positive review score. We hope to welcome you back in the future.Kind RegardsGary

10/10 Excellent

Carol

Stayed 1 night in Dec 2023
Response from Gary on 18 Dec 2023
Hello CarolThank you for your excellent review score.Kind RegardsGary

8/10 Good

John

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Doubletree, not bad at all
Stayed 3 nights in Dec 2023
Response from Gary on 18 Dec 2023
Hello JohnThank you for your positive feedback.Kind RegardsGary

10/10 Excellent

Julia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and welcoming
Stayed 1 night in Dec 2023
Response from Gary on 11 Dec 2023
Hello JuliaThank you very much for the excellent review and feedback. We hope to welcome you back in the future.Kind RegardsGary

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gary on 9 Dec 2023
Hello MarkThank you for your excellent review score.Kind RegardsGary

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Beds
Nice comfy bed and a large room.
Stayed 1 night in Dec 2023
Response from Gary on 9 Dec 2023
Hello SharonThank you for your excellent review score and positive feedback.Kind RegardsGary

2/10 Terrible

Tim

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The lift staff was next to my room and prevented a good night’s sleep.
Stayed 1 night in Nov 2023
Response from Gary on 30 Nov 2023
Hello TimThank you for your review. Please accept our sincere apologies.RegardsGary

2/10 Terrible

mukhtiar

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
hi it might concern the first night we were in room 329 mattress was very noisy like the springs were broken very uncomfortable night. Very disappointed with the Hilton Service provided second night was moved to room 318 the bed was two piece's mattress zipped together very uncomfortable night very disappointed with the high-class name of hilton Doubletree third night moved again to room 218. The mattress was a little bit better, but there was a odor in the room also the door which was hooked closed, opens automatically like there’s a ghost in the room. Very disappointed with Oda and experience at the Hilton Doubletree Glasgow. very disappointed with this experience had to leave the hotel one day before because of all the problems you have spilt my experience in Glasgow you have cost me money, pay and bad experience due to your inconsiderate hotel.
Stayed 4 nights in Nov 2023
Response from Gary on 30 Nov 2023
Hello mukhtiarThank you for your review and feedback. We are sorry the experience fell short of expectations and that you left dissapointed.Yours SincerelyGary

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish there had been more pillows and bed was uncomfortable but we would still stay again hotel was beautiful and the staff very kind
Stayed 1 night in Nov 2023
Response from Gary on 29 Nov 2023
Hello DonnaThank you for your review and feedback, we could have provided more pillows on request. Apologies we certainly get the quality of the bed checked.Kind RegardsGary

4/10 Poor

michael

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Gary on 22 Dec 2023
Hello michaelThank you for your review score, sorry we fell below expectations of a great stay.Kind RegardsGary

10/10 Excellent

Yelena

Travelled with family
Liked: Cleanliness, staff & service, amenities
We are choosing the hotels with SPA area, but be ready last admission at 19-15! and closing at 20.00. Will be great if you extend your working hours till 22, like almost the hotels. Really wanted to chill out after long drive at weekend! Room was perfect and stuff are great!
Stayed 1 night in Nov 2023
Response from Gary on 21 Nov 2023
Hello YelenaThank you for your excellent review and feedback on the Leisure opening hours that would enhance your stay further. We hope to welcome you back soon.Kind RegardsGary

10/10 Excellent

MaryBeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were friendly and helpful, the property was very modern and well-appointed, and the food in the attached restaurant was great.
Stayed 2 nights in Oct 2023
Response from Gary on 31 Oct 2023
Hello MaryBethThank you for your excellent review and feedback especially your comments about the team and the friendly and helpful service. We hope to welcome you back again soon.Kind RegardsGary

10/10 Excellent

Sander

Stayed 1 night in Oct 2023
Response from Reservations on 18 Nov 2023
Hello,Thank you for your feedback we hope to welcome you back.

8/10 Good

Simon

Stayed 1 night in Oct 2023
Response from Gary on 29 Oct 2023
Hello SimonThank you for your review score.Kind RegardsGary

6/10 Okay

andrew

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Avoid rooms next to the lift
Facilities and service was good however, I was in a room through the wall from the lift (321) and could hear the lift in operation. This was louder during the night and I never got much sleep. So I would avoid these rooms. I did complain in morning and they reduced the price by 50%
Stayed 1 night in Oct 2023
Response from Gary on 29 Oct 2023
Hello AndrewThank you for your review and feedback. Please accept our apologies you were affected by the lift noise.Kind RegardsGary

10/10 Excellent

Clare

Stayed 1 night in Oct 2023
Response from Reception on 10 Nov 2023
Good Evening Claire,Thank you so much for your kind score.We hope to welcome you back soon.

10/10 Excellent

Marion

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel stay was great. However, the time in the restaurant waiting for your meal was too long. First night was bad but second night was far worse. We waited over an hour and mine had to go back
Stayed 2 nights in Oct 2023
Response from Gary on 23 Oct 2023
Hello MarionThank you for your review and feedback. I am sorry there were some delays with find service. We are pleased you enjoyed the other aspects.Kind RegardsGary

10/10 Excellent

Maureen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room in the hotel was spotless,bed wS comfortable. It was also quiet
Stayed 1 night in Oct 2023
Response from Gary on 23 Oct 2023
Hello MaureenThank you for your excellent review and feedback following your stay.Kind RegardsGary

10/10 Excellent

Glenn

Stayed 1 night in Oct 2023
Response from Gary on 23 Oct 2023
Hello GlennThank you for your excellent review.Kind RegardsGary

6/10 Okay

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very noisy and expensive. The staff were very nice
Stayed 4 nights in Oct 2023
Response from Gary on 23 Oct 2023
Hello SimonThank you for your feedback I am sorry we fell below expectations of a great stay.Kind RegardsGary

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is very clean and room was a decent size.
Stayed 1 night in Sep 2023
Response from Gary on 23 Oct 2023
Hello BrendaThank you for your excellent review and feedback.Kind RegardsGary

2/10 Terrible

Shannon

Stayed 1 night in Sep 2023
Response from Gary on 29 Oct 2023
Hello ShannonThank you for your review score. I am sorry we fell below expectations on your stay.Kind RegardsGary

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023
Response from Gary on 23 Oct 2023
Hello AndrewThank you for your excellent review.Kind RegardsGary

10/10 Excellent

Frances

Stayed 1 night in Sep 2023
Response from Gary on 23 Oct 2023
Hello FrancesThank you for your positive review.Kind RegardsGary

8/10 Good

Jalal

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Sep 2023
Response from Chris on 26 Oct 2023
Hi Jalal,Thank you for your review, we look forward to welcoming you back.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Gary on 23 Oct 2023
Hello DavidThank you for your excellent review.Kind RegardsGary

8/10 Good

Yvonne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Present stay
Stayed 1 night in Sep 2023
Response from Gary on 23 Oct 2023
Hello YvonneThank you for your review.Kind RegardsGary

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Gary on 23 Oct 2023
Hello JohnThank you for your excellent review and feedback.Kind RegardsGary

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Brian

Stayed 1 night in Aug 2023
Response from Gary on 23 Oct 2023
Hello BrianThank you for your review.Kind RegardsGary

10/10 Excellent

Peter

Stayed 1 night in Aug 2023
Response from Reception on 10 Nov 2023
Hello Peter,Thank you for your kind reveiw, we hope to see you again soon.

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
na
Stayed 1 night in Aug 2023

10/10 Excellent

MO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
every thing perfect
Stayed 1 night in Aug 2023

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, very clean but very hard bed. Overall good stay
Stayed 1 night in Aug 2023

8/10 Good

Francesca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Denise

Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Chill out time
Friendly staff, very clean, my only issue was the bed was very uncomfortable. I'm sure just our room, but very visible dip in mattress and could actually feel the springs and very noisy just turning over. I couldn't see anyone on leaving to mention to change the mattress. Otherwise, fitted the bill fine. Went home for a sleep!
Stayed 1 night in Jul 2023

10/10 Excellent

Morag

Stayed 1 night in Jul 2023

8/10 Good

Peter

Stayed 4 nights in Jul 2023

10/10 Excellent

Ronald

Travelled with family and small children
Liked: Cleanliness, staff & service
All the staff were genuinely really nice and friendly.
Stayed 1 night in Jul 2023