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Reviews of AmericInn by Wyndham Bay City

2 out of 5
AmericInn by Wyndham Bay City
3915 Three Mile Rd, Bay City, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 294 out of 732 reviews" "
Rating 8 - Good. 265 out of 732 reviews" "
Rating 6 - Okay. 88 out of 732 reviews" "
Rating 4 - Poor. 44 out of 732 reviews" "
Rating 2 - Terrible. 41 out of 732 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love staying here!
Stayed 1 night in May 2024

6/10 Okay

robert

Travelled with family
Ok
Stayed 2 nights in May 2024

2/10 Terrible

melissa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely love staying here. The staff treats you like family and always have a smile on their face. The area the hotel is in is quiet and easy on and off the express way bonus you can't hear the traffic on the express way. They have many ice machines and vending machines if you're craving a snack. They are located near many wonderful restaurants as well.
Stayed 2 nights in Apr 2024

2/10 Terrible

Karel

Travelled with family, Travelled with pets
Disliked: Staff & service, property conditions & facilities
The lady at the front desk was rude and had no interest in helping or changing me to a different room.She was more interested in her dog. I understand that the hot tub was not working but when I asked about changing my room I was told I booked through a 3rd party and she could do nothing. Very rude
Stayed 1 night in Apr 2024

10/10 Excellent

Dae-Eun

Stayed 1 night in Apr 2024

10/10 Excellent

Eran

Stayed 2 nights in Apr 2024

6/10 Okay

Carl

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was great. The rooms are a bit dated. The business center was not functional, so I had to have my daughter print out my boarding pass and parking coupon for Seattle since the front desk couldn't figure out how I could email them and print my documents there. The pool was closed 2 of the 3 days I was there and the hot tub was closed the entire time. The card reader for the outside door by my room didn't work so I had to commute the entire distance of the hotel to get to my car.
Stayed 3 nights in Apr 2024

6/10 Okay

Jay

Disliked: Staff & service
Unfriendly staff at check in.
Stayed 1 night in Apr 2024

6/10 Okay

Deborah

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Free parking is a plus. The hotel is in dire need of repairs. Our room had a half torn out screen, a cream cheese package and beer bottle behind a nightstand. The front desk ppl were nice.
Stayed 1 night in Mar 2024

6/10 Okay

Karen

Travelled with group
Liked: Cleanliness, staff & service
A
Stayed 1 night in Mar 2024

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything thing went well. Thanks
Stayed 1 night in Mar 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean!!
Stayed 1 night in Feb 2024

4/10 Poor

Lindsey

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Despite several walks down to the front desk, there were people running up and down the halls all night, screaming, and slamming doors. The pool area had litter and left behind clothing items on the tables and floors.
Stayed 1 night in Feb 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Everyone connected with the hotel was excellent. The service they gave us was top notch. When the front desk realized the coffee was empty they dropped everything to brew more.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great!
Basic, old hotel, but clean and very nice friendly staff and good breakfast.
Stayed 1 night in Feb 2024

8/10 Good

Jamie

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Could use some maintenance in the bathrooms
Stayed 1 night in Feb 2024

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Jeremy

Stayed 1 night in Jan 2024

6/10 Okay

Ashley

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Hot tub broken, dryer in laundry broken. Facility needs some care.
Stayed 1 night in Jan 2024

10/10 Excellent

Leshia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

KATIE

Disliked: Cleanliness, property conditions & facilities
Run down location, looked scary and I didn’t check in because I would not take my 2 small kids there. Looked in and the pool was green and caution tape all around.
Stayed 1 night in Jan 2024

8/10 Good

Christiaan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families. Lovely breakfast area, pool and lobby. Rooms were clean and comfortable.
Stayed 4 nights in Dec 2023

6/10 Okay

Ali

Liked: Staff & service
Property is nice. Breakfast is nice. There is no elevator and the staff did not accommodate for the elderly, still put us in the 2nd floor. Hot tub is not functional. Pool is not clean. Pool shower is broken.
Stayed 3 nights in Dec 2023

2/10 Terrible

Griseliz

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The hotel was clean and organized. The 1st night there I enjoyed my stay but on my second day there when I walked to the receptionist she was rude an arrogant as if she didn’t want to speak to us. Made us all feel uncomfortable and we ended up leaving half way through our stay.
Stayed 5 nights in Dec 2023

4/10 Poor

Jeremy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Apparently the hot tub has been down since July but when we booked it never said that, also still doesn’t say that on Expedia normally they will cross it out if something is wrong. Also when got to the check in staff was rude about it when we asked and said it’s been broken only a couple months. July is not a couple of months. You could have offered me a refund for your amenities not working because that’s literally not my fault instead was just ignorant. Breakfast was the typical type at hotels. Our room was clean but the tub bottom looked dirty.
Stayed 2 nights in Dec 2023

4/10 Poor

Haresh

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Travis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Mary, fargo

Stayed 1 night in Dec 2023

10/10 Excellent

Abiel

Liked: Cleanliness, staff & service, property conditions & facilities
Good and pleasant hotel. Would stay there again.
Stayed 1 night in Dec 2023

10/10 Excellent

Holli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities

10/10 Excellent

Jean

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Girl at the counter couldn’t of been nicer
Stayed 1 night in Dec 2023

10/10 Excellent

Ward

Travelled with partner
I really liked the lodge like feel of the kitchen, common space and pool area.
Stayed 1 night in Dec 2023

2/10 Terrible

Tonya

Disliked: Staff & service, amenities, property conditions & facilities
I was disappointed that the refrigerator did not work in my room no Jacuzzi in my room the hot tub was out of service
Stayed 2 nights in Nov 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Trevor

Stayed 2 nights in Nov 2023

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023

8/10 Good

Erika

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The lobby was beautiful the kitchen area was absolutely adorable. I loved the vibe of the place. The staff were all great very helpful and polite. I picked that place for the Jacuzzi so was disappointed when we got there and it wasn't working but they offer an adult swim from 10pm-12am which I have never seen before and was awesome. Would most definitely go back
Stayed 2 nights in Nov 2023

10/10 Excellent

Greg

Stayed 1 night in Nov 2023

8/10 Good

Fred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great, comfortable hotel. Only negative would be that the hot tub was not working and that is the 1 reason we chose this hotel over others.
Stayed 1 night in Nov 2023

6/10 Okay

Susan

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The pool was disgusting and smelled like dirty feet and had clumps of hair flouting around like it hadn't been cleaned in weeks... But the staff was very friendly
Stayed 1 night in Nov 2023

6/10 Okay

ANN

Liked: Staff & service, amenities
My experience had highs and unfortunate lows. The sweet lady doing housekeeping was wonderful, i wish I remembered her name. She brought warm blankets to my room with a smile and friendly conversation. The front desk evening person I was less than impressed with. At check in she stated "if you need anything I will get it for you, if I'm able." As in please don't bother me. Both evenings in my coming and going from the property not only was she kicked back with her feet up, she never looked up from her phone, not once, I came and went at least 3 times each evening, totalling 12 missed opportunities to be the friendly face of your chain, sadly that was not the case.
Stayed 2 nights in Oct 2023

6/10 Okay

Vickie

Liked: Cleanliness, property conditions & facilities, room comfort
Booked room because it had a spa. When arrived it wasn't working. Heard someone say it wasn't working when they were there months ago. They should put that on website. Other than that it was fine.
Stayed 1 night in Oct 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Deborah

Stayed 1 night in Oct 2023

8/10 Good

Loree

Liked: Staff & service, property conditions & facilities
The hotel was clean. No noise. Friendly staff
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Run Away
Well they don't tell you about 60 charge but that was fine. The kicker after kids went to bed noticed the heat did not work,would not stay on...upon further inspection the outer did not have a cover on it, witch is a fire hazard...told them the following morning, oh you didn't tell them s last night, was not going to wake the kids up.. Pool had a light under the water that is becoming detached from the wall and is also dirty needs a good cleaning. The keyless entry side door became detached from wall and was hanging their..Told them about it and they stuck it up with double sided tape.. Dog in another room kept parking. While it does have issues, it was comfortable, things need to be fixed.
Stayed 1 night in Oct 2023