All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very nice, quiet and affordable! Easy check in/out. Staff was very helpful with any questions I had.
Ciara
Stayed 1 night in May 2024
Response from Nishaye RediResponse Specialist on 14 May 2024
Hello Ciara, Thank you for taking the time to tell us about your experience at the Red Roof Inn PLUS+ Ann Arbor - U of Michigan North. It's heartwarming to see that our amazing staff left an lastly impression during your visit by being very helpful and affordable. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
6/10 Okay
Naresh
13 May 2024
Disliked: Property conditions & facilities
Property looked run down and area around it was noisy with people loitering around
Naresh
Stayed 2 nights in May 2024
Response from Kerry-Lee RediResponse Specialist on 15 May 2024
Dear Naresh,Thank you for leaving a comment after your stay with us at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH. You indicated the property looked run down and persons were noisy and loitering. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
Clean room,quiet area close to restaurants and shops
Bridgett
Stayed 2 nights in May 2024
Response from Nishaye RediResponse Specialist on 13 May 2024
Hello Bridgett, Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn PLUS+ Ann Arbor - U of Michigan North. I'm thrilled to read that you were pleased with the cleanliness of the room and the convenience of the hotel, prompting your 4/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
A well maintained property! Several upgrades since my last stay : New trash/recycle area!, new desk chair, new phone and toilet! Robert, as usual was awesome, accommodating and professional! Room 104 is perfect room for a single traveler or couple. Spacious, close to the ice machine, office and Panera!
Paul L
Stayed 2 nights in May 2024
Response from Gabrielle RediResponse Specialist on 10 May 2024
Thank you for taking a moment to leave a review, Paul. The staff and I at the Red Roof Inn PLUS+ Ann Arbor - U of Michigan North appreciate your 5/5 score following your stay. I am thrilled that you expressed fondness for our spaciousness, professionalism and the other highlights mentioned. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
Response from Adraine Rediresponse Specialist on 8 May 2024
Dear Danny, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH. We sincerely appreciate your comments and are happy to hear you had a nice stay with us. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Your kind words inspire our team to continue delivering top-notch service.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof Management Rediresponse Specialist
Worse hotel, dirty, room had smell of pi, I had to change for a different hotel. Very disappointed. ((((
Natalia
Stayed 3 nights in May 2024
Response from Gabrielle RediResponse Specialist on 7 May 2024
Dear Natalia,Thank you for your review following your stay at Red Roof Inn PLUS+ Ann Arbor - U of Michigan North. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the smell of the room made you change hotels, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks,GabrielleRed Roof ManagementRediResponse Specialist
Response from Gabrielle RediResponse Specialist on 7 May 2024
Thank you for taking a moment to leave a review, Zheying. The staff and I at the Red Roof Inn PLUS+ Ann Arbor - U of Michigan North were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
Response from Gabrielle RediResponse Specialist on 6 May 2024
Thank you for taking a moment to leave a review, Sookhyun. The staff and I at the Red Roof Inn PLUS+ Ann Arbor - U of Michigan North were disappointed to see your 1/5 score following your stay. You stated that it was not clean. At Red Roof, our goal is to provide a clean and comfortable stay for all our guests, so your comments will be taken into consideration as it will help us to improve our guest experience. Please know that we value you as our guest and appreciate your feedback.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
Response from Gabrielle RediResponse Specialist on 6 May 2024
Thank you for taking a moment to leave a review, Bucky. The staff and I at the Red Roof Inn PLUS+ Ann Arbor - U of Michigan North were disappointed to see your 2/5 score following your stay. You indicated that the pest you reported hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
Response from Dannielle Rediresponse Specialist on 4 May 2024
Dear Babette,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the convenient location. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
Bed was new and had plenty of pillows. Super cozy. They had no problems letting my dog stay with me.
Cassandra
Stayed 1 night in May 2024
Response from Dannielle Rediresponse Specialist on 3 May 2024
Dear Cassandra,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the super cozy room, new bed and pet stay free policy. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
Property was OK. It is abundantly clear that it was last renovated quite a while ago. Clean but well worn.
Shower spray leaked due to loose fitting. Water all over the floor.
Wash basin was well worn. Cracks around the drain.
Inexpensive and reasonably clean, but badly in need of a renovation and repair.
Edward
Stayed 1 night in Apr 2024
Response from Dannielle Rediresponse Specialist on 30 Apr 2024
Dear Edward,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH. Your comments in regards to the inexpensive and reasonably clean room at Redroof are much appreciated; yet, I was disheartened to read that the shower spray leaked, the drain had cracks and the upkeep of the property wasn't to your standard. We sincerely apologize for your experience, for this is not the standard we uphold our property to. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Dannielle Red Roof ManagementRediresponse Specialist
4/10 Poor
Jennifer
Travelled with family
29 Apr 2024
Liked: Staff & service
Disliked: Cleanliness
The room I requested we didn't get. The room we got smelled like a wet dirty dog and cats. Their was hair in the sink. The tub had rust marks in it. It looked like they removed a shower matt and didn't clean it. The toilet kept running so my husband fixed it. Only 1 outlet worked. Along the bottom of the beds had a lot of dirt and crumbs against it.
Jennifer
Stayed 1 night in Apr 2024
Response from Dannielle Rediresponse Specialist on 29 Apr 2024
Dear Jennifer,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the lingering foul odor in the room, not getting the requested room, issue with the toilet along with the other issues mentioned. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for posting your review. We do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
The grounds were well kept as well as the former exterior was being replaced so the vending machines are inside. Very close to grocery stores , pharmacies, and restaurants that are within walking distance.
cheryl
Stayed 2 nights in Apr 2024
Response from LaTunde RediResponse Specialist on 25 Apr 2024
Dear Cheryl,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, it's rewarding to read that the grounds were well kept, you were pleased with the close proximity of restaurants and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
4/10 Poor
Mohamad
14 Apr 2024
Mohamad
Stayed 4 nights in Apr 2024
Response from Gabrielle RediResponse Specialist on 6 May 2024
Thank you for taking a moment to leave a review, Mohamad. The staff and I at the Red Roof Inn PLUS+ Ann Arbor - U of Michigan North were disappointed to see your 2/5 score following your stay. In order to understand what prompted your 2/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Gabrielle Red Roof ManagementRediResponse Specialist
2/10 Terrible
Kyle
10 Apr 2024
Kyle
Stayed 2 nights in Apr 2024
Response from LaTunde RediResponse Specialist on 1 May 2024
Hello Kyle, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH and we received your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
Response from Olivia RediResponse Specialist on 11 Apr 2024
Hello Xinglin, The staff at the Red Roof Inn PLUS+ Ann Arbor - U of Michigan North and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
Response from Olivia RediResponse Specialist on 11 Apr 2024
Hello M.C, The staff at the Red Roof Inn PLUS+ Ann Arbor - U of Michigan North and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
10/10 Excellent
Mary
2 Apr 2024
Mary
Stayed 2 nights in Mar 2024
Response from LaTunde RediResponse Specialist on 25 Apr 2024
Hello Mary, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
10/10 Excellent
Barbara
14 Mar 2024
Barbara
Stayed 1 night in Mar 2024
Response from Sharma RediResponse Specialist on 3 Apr 2024
Hello Barbara, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
Response from Nishaye RediResponse Specialist on 27 Feb 2024
Hello Jessica, The staff at the Red Roof Inn PLUS+ Ann Arbor - U of Michigan North and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
The staff was very professional and courteous. They arranged transportation to my door for my appointment and back. I would definitely stay at this location again. There is a pharmacy and many dining options within walking distance as well as healthy grocery store.
Shannon
Stayed 2 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on 20 Feb 2024
Thank you for taking a moment to leave a review, Shannon. The staff and I at the Red Roof Inn PLUS+ Ann Arbor - U of Michigan North appreciate your 5/5 score following your stay. I am thrilled that our professional staff, our location and the other listed highlights pleased you. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management
10/10 Excellent
TODD, Grand Rapids
Travelled with family, Travelled with pets
11 Feb 2024
Liked: Cleanliness, staff & service
Good basic hotel, not a lot of amenities but great for reasonable pricing. Excellent location, groceries and fast food within walking distance. Happy with it.
Towels and amenities such as coffee were not restocked daily.
Teresa
Stayed 2 nights in Jan 2024
Response from Tianna RediResponse Specialist on 6 Feb 2024
Dear Teresa, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn PLUS+ Ann Arbor - U of Michigan North. We appreciate you calling out some of the missing amenities and understand how it have affected your experience. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
10/10 Excellent
Thoa
3 Feb 2024
Liked: Staff & service
Thoa
Stayed 3 nights in Jan 2024
Response from Tianna RediResponse Specialist on 4 Feb 2024
Hello Thoa, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Ann Arbor - U of Michigan North and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
Response from Sharma RediResponse Specialist on 3 Feb 2024
Hello Brenda, Thank you for taking a moment to leave a review. The staff at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management
The young lady Kimberly at the front desk was very nice and helpful and we appreciate her thank you.
Amanda's
Stayed 5 nights in Jan 2024
Response from Antonio,RediResponse Specialist on 14 Jan 2024
Dear Amanda,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH. It’s great to hear that you found our staff being very hospitable. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Antonio,Red Roof ManagementRediResponse Specialist
10/10 Excellent
Jennifer, Toledo
13 Jan 2024
Jennifer
Stayed 1 night in Jan 2024
Response from Antonio,RediResponse Specialist on 14 Jan 2024
Hello Jennifer, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist
Response from LaTunde Murrant. Rediresponse Specialist on 9 Jan 2024
Hello Nandrea, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
10/10 Excellent
JUAN CARLOS
5 Jan 2024
JUAN CARLOS
Stayed 1 night in Jan 2024
Response from LaTunde Murrant. Rediresponse Specialist on 9 Jan 2024
Hello Juan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
This was a crash trip involving bringing a family member to the U-M hospital. This was a good clean crash pad. I arrived late and left early.
Robert
Stayed 1 night in Jan 2024
Response from LaTunde Murrant. Rediresponse Specialist on 9 Jan 2024
Dear Robert,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH. It's great to see you enjoyed your stay, resulting in a 10/10 score. Red Roof sincerely appreciates your comments and are happy to hear you had a great experience with us, especially regarding that you had a good and clean stay with us. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We hope to continue to provide great experiences for you. Thank you again for sharing your comments with us. We look forward to hosting you again in the future. Sincerely,LaTundeRed Roof Management RediResponse Specialist
Response from Olivia RediResponse Specialist on 3 Jan 2024
Hello Curtis, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn PLUS+ Ann Arbor - U of Michigan North and I appreciate your 5/5 score following your stay. At Red Roof, we hope to continue to provide great experiences for you, so in the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
6/10 Okay
Andrew
20 Dec 2023
Liked: Property conditions & facilities
Handicap room was ok, but would choose another room.
Andrew
Stayed 3 nights in Dec 2023
Response from Gabrielle RediResponse Specialist on 21 Dec 2023
Thank you for taking a moment to leave a review, Andrew. The staff and I at the Red Roof Inn PLUS+ Ann Arbor - U of Michigan North appreciate your 3/5 score following your stay. I am happy that you liked the room you had. However, you stated that you would get a different room type in the future. At Red Roof, feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management
Response from Kamaria RediResponse Specialist on 20 Dec 2023
Hello Hanif, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
4/10 Poor
Tamara
8 Dec 2023
Disliked: Property conditions & facilities
Tamara
Response from Adraine Rediresponse Specialist on 12 Feb 2024
Hello Tamara, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
Front desk man was super nice. No name tag so can't give him credit. Coffee 24hrs. Good coffee too. We did the premium room we had snacks not just one but a small box of peanuts granola bars popcorn. One water and an orange juice. We stayed another night and got another one. It's really nice! The bed was comfy and clean!! Nice towels!!! They were so nice we reused them. We did get fresh ones the second night and they were just as nice. It's a really nice red roof inn. We were nervous when we booked lol but I'd come back!!!!! They have Panara bread right next door. Fancy grocery store with must check out cheese selection and and a CVS all in under 300 steps. I felt safe and it's in a good location.
Richard
Stayed 1 night in Dec 2023
Response from Oshane RediResponse Specialist on 9 Dec 2023
Dear Richard, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN SCOTTSBURG regarding the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH regarding the staff, comfy bed and nice towels. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
Response from Oshane RediResponse Specialist on 5 Dec 2023
Hello Jai, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
The staff was friendly, the room was cozy and warm, the shower water was nice and hot. Perfect for what I needed.
Matthew
Stayed 14 nights in Nov 2023
Response from Oshane RediResponse Specialist on 2 Dec 2023
Dear Matthew, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH regarding the friendly staff, cozy room and nice shower. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely, Red Roof Management
The staff was super nice. Room was reasonably comfortable. Only negative is the locks on the main door of the room were broken and the mattress was rather old and not very comfortable. It was ok though. We would stay there again.
christina
Stayed 2 nights in Nov 2023
Response from Oshane RediResponse Specialist on 30 Nov 2023
Dear Christina, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH regarding the nice staff and comfortability. I do apologize for the condition of the locks you described along with the mattress not being up to your standards. I have shared your feedback with upper management in an effort to ensure your satisfaction. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
Response from Kerry-Lee RediResponse Specialist on 28 Nov 2023
Hello Jeffrey,I am happy to read your stay was enjoyable here at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH . I was overjoyed to hear you were pleased with your excellent stay. Our primary goal at Red Roof is geared towards providing a superior level of service and accommodations at the best value and it was joy to have achieved that with your stay.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
The room was disgusting. Toilet did not flush right, bathroom sink just a trickle - located in the bedroom, not the bathroom. Rust, gunk under the bathmat. Old, smelly, simply disgusting.
Janice
Stayed 3 nights in Nov 2023
Response from Kerry-Lee RediResponse Specialist on 28 Nov 2023
Dear Janice, We are disappointed to hear your recent experience at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH was less than ideal and did not meet your expectations. The mentioned uncleanliness, faulty toilet and smell is not apart of our standard practices and we sincerely apologize. We appreciate the insights you provided. Please know your voice is of tremendous importance to us at Red Roof as we aim towards the betterment of our guests experiences. Thank you for sharing your concerns. Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
Response from Kerry-Lee RediResponse Specialist on 28 Nov 2023
Hello Alice, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH and I are saddened by your low score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re sorry to have not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
8/10 Good
Thomas S
18 Nov 2023
Liked: Cleanliness, staff & service, room comfort
The HVAC system in my room sounds like a freight train! Had a very poor night's sleep because if this. It looks like its from about 1975. In today's world, a new machine would be a LOT quieter! It also works poorly! My room only got barely warm. It is 27 degrees outside and drafty cool in here
Thomas S
Stayed 1 night in Nov 2023
Response from Oshane RediResponse Specialist on 19 Nov 2023
Dear Thomas, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the noise disturbances caused along with the other concerns mentioned. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Oshane Red Roof Management RediResponse Specialist
Response from Oshane RediResponse Specialist on 19 Nov 2023
Dear Michael, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF PLUS+ ANN ARBOR - U OF MICHIGAN NORTH regarding the affordability. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
This was a horrible experience. I arrived and found 4 police cars outside the front office. One of the “guests” had gotten drunk and fired a gun.
All of the rooms open to the outside hallway/street. The lock on my door was loose- made me feel unsafe. The room itself was old, outdated, and seemed unclean. My room was “cleaned” when I was out but all they had done was place the pillows at the top of the bed, bed wasn’t made. Towels seemed not clean, no visible stains but did not smell fresh and were stiff. No smoking policy but smelled like weed everywhere. Do NOT stay here.
Patricia
Stayed 3 nights in Nov 2023
Response from Chevanese RediResponse Specialist on 17 Nov 2023
Dear Patricia,We are sorry to hear your recent experience at the Red Roof PLUS+ Ann Arbor - U of Michigan North did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,ChevaneseRed Roof Management RediResponse Specialist
10/10 Excellent
LaDonta
Travelled with family and small children, Travelled with partner
Thank you for your feedback! We are pleased to hear that you were happy with your stay!
2/10 Terrible
ravi
10 Nov 2023
ravi
Stayed 2 nights in Nov 2023
Response from frontdeskman on 12 Nov 2023
Thank you for your feedback. This information will be helpful in determining where we can improve in the future.
6/10 Okay
Brenda
Travelled with family
10 Nov 2023
Liked: Staff & service
Disliked: Amenities
The staff was the best thing about the facility - they were very welcoming and efficient. The room was just OK. Our needs were met - we had the basics, but the room seemed old and outdated. The pillows and matresses were thin/flat, bath towels were small and thin, & the bathroom exhaust fan was loud (came on w/the light whether showering or not). I expected a little better for what we paid for one night ($357).
Brenda
Stayed 1 night in Nov 2023
Response from Toni-Ann RediResponse Specialist on 11 Nov 2023
Hello Brenda, It’s nice to see that our staff service and room were convenient to you, however, the issues that you’ve highlighted regarding you finding it to be outdated with thin bath towels, a loud exhaust fan and the pricing of your room not being to your liking are truly regrettable. We always aim to deliver the best quality of service to our guests, so I am disappointed that you felt that was not achieved for you. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will have a better time in your future travels. Sincerely, Toni-Ann Red Roof Management RediResponse Specialist
6/10 Okay
Leslie
Travelled with family
10 Nov 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
For 250.00 a night it would have been nice to have a small frig and microwave. I thought this was a basic offering for all hotels these days. It was clean.
Leslie
Stayed 2 nights in Nov 2023
Response from frontdeskman on 12 Nov 2023
Thank you for your response. Your feedback will be very helpful in determining where we can improve in the future.