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Reviews of Puffin Inn of Anchorage

2 out of 5
Puffin Inn of Anchorage
4400 Spenard Rd, Anchorage, AK

Reviews

7.4

Good

Rating 10 - Excellent. 678 out of 1858 reviews" "
Rating 8 - Good. 501 out of 1858 reviews" "
Rating 6 - Okay. 263 out of 1858 reviews" "
Rating 4 - Poor. 189 out of 1858 reviews" "
Rating 2 - Terrible. 227 out of 1858 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

ANGIE

Liked: Staff & service, amenities
I had a delayed flight and they were very understanding and helped me.
Stayed 1 night in Apr 2024

10/10 Excellent

Tara

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, noise level low, easy check in, but hiking across two parking lots would suck in the winter. Not enough parking near the other buildings. Not handicap friendly at all. Also, the area around the middle building had trash and pizza crusts on the ground all around it and the building looks locked up for fire safety violations.
Stayed 1 night in Apr 2024

10/10 Excellent

Jobie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here often, great hotel near the airport
Stayed 1 night in Apr 2024
Response from Amber on 1 May 2024
Thank you for the positive feedback!

2/10 Terrible

Mario

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very friendly and helpful. The room was not clean. There were bugs on the sheets. There was urine in the toilet when I first got to the room.
Stayed 5 nights in Apr 2024
Response from Amber on 1 May 2024
WOW! I am very sorry to hear this I will look into this immediatley.

2/10 Terrible

Sharina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ghetto and dirty.
Stayed 1 night in Apr 2024
Response from Amber on 30 Apr 2024
Thank you for your feedback!

8/10 Good

greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower was very good
Stayed 2 nights in Apr 2024
Response from Amber on 29 Apr 2024
Thank you for your feedback!

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Amber on 30 Apr 2024
Thank you for your feedback!

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay at the Puffin Inn. Every staff member was so kind and eager to help. The rooms were comfortable, clean and spacious. I am so happy I stayed here!
Stayed 1 night in Apr 2024
Response from Amber on 29 Apr 2024
Thank you so much for your positive review, we hope to see you again!

6/10 Okay

Liz

Travelled with group
This accommodation is fairly close to the airport, and has a free shuttle. One can call the shuttle from an airport phone and they are there, in ten minutes. The accommodation itself is a little tired appearing, and in need of some repairs ie the grout around the bath tub was mouldy. There was a small fridge, coffee maker and microwave in the room. Also, complimentary shampoo and body lotion. We were travellers without a car, and the close by restaurant choices within walking distance were a Wendy's, a MacDonalds and a fish restaurant where we went, and enjoyed an ample bowl of fish chowder. However the motel is on a bus line which goes directly to downtown, in about 15 minutes, so that was handy for sightseeing etc. This was a suitable budget accommodation for our needs.
Stayed 2 nights in Apr 2024
Response from Amber on 25 Apr 2024
Thank you for your feedback.

6/10 Okay

Cynthia

Liked: Staff & service
Just a average place
Stayed 1 night in Apr 2024
Response from Amber on 24 Apr 2024
Thank you for your feedback!

6/10 Okay

Sarah

Liked: Staff & service
Stayed 8 nights in Apr 2024
Response from Amber on 24 Apr 2024
Thank you for your feedback!

10/10 Excellent

Alisha, Menifee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience. Thank you f9rnyour hospitality
Stayed 1 night in Apr 2024
Response from Amber on 23 Apr 2024
Thank ou for your feedback!

10/10 Excellent

Jillian

Liked: Staff & service, amenities, property conditions & facilities
Great stay! Easy shuttle pickup to and from the airport. Room was clean and cozy. Staff was welcoming and accommodating. Breakfast in the morning was a great!
Stayed 1 night in Apr 2024
Response from Amber on 23 Apr 2024
Thank you for your positive feedback!

8/10 Good

Julie

👍
Stayed 1 night in Apr 2024
Response from Amber on 23 Apr 2024
Thank you for your feedback!

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Peaceful. Loved the window ledge/seat
Stayed 1 night in Apr 2024
Response from Amber on 23 Apr 2024
Thank you so much for the positive feedback!

8/10 Good

Linda

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Smelled like weed in the area around my building. My room was ok . Bed was not comfortable.
Stayed 1 night in Apr 2024
Response from Amber on 29 Apr 2024
Unfortunatley it is legal in Alaska and we can't help what goes on outside the property. Our property is a smoke free property.

8/10 Good

DON

Business traveller
Liked: Cleanliness, staff & service
The property was a little rundown. Perhaps most people wouldn't even notice, yet as a handyman, I pay attention to such things. That said, the staff was great, the stay pleasant, the decor amazing. It's worth the visit just to see that. And did I mention it was half the price of surrounding lodgings?
Stayed 1 night in Apr 2024
Response from Amber on 23 Apr 2024
Thank you for your feedback!

10/10 Excellent

Daniel

Travelled with partner
Liked: Amenities
It was great
Stayed 1 night in Apr 2024
Response from Amber on 23 Apr 2024
Thank you for your feedback!

10/10 Excellent

David

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
My bedding was dirty. The comforter, and the blanket on top. One pillow had some hair on it. But staff was helpful
Stayed 1 night in Apr 2024
Response from Amber on 19 Apr 2024
Thank you for your feedback!

4/10 Poor

Ronald

Business traveller
The heat didn’t work in my room. It wasn’t too cold and I was tired, so it was okay. Needs to be fixed!!
Stayed 1 night in Apr 2024
Response from Amber on 19 Apr 2024
Thank you for your feedback!

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very competent and friendly. I liked the continental breakfast. The rooms were comfortable and good for the price. There was a lot of street noise and panhandlers in the surrounding area, but the proximity to the airport made up for it. I even had a close run in with a moose there which made for a real Alaska experience. Thumbs up!
Stayed 2 nights in Apr 2024
Response from Amber on 19 Apr 2024
Thank you for your positive feedback!

8/10 Good

dwight, Modesto

Liked: Cleanliness, staff & service, property conditions & facilities
Good for travelers
Stayed 1 night in Apr 2024
Response from Amber on 19 Apr 2024
Thank you for your feedback!

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
The price was affordable and the front desk personal were friendly and professional
Stayed 1 night in Apr 2024
Response from Amber on 19 Apr 2024
Thank you for your feedback!

8/10 Good

Jenny

Liked: Amenities
I was able to workout. Saw a missed on the sidewalk
Stayed 2 nights in Apr 2024
Response from Amber on 17 Apr 2024
Thank you for your review!

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Amber on 19 Apr 2024
Thank you for your feedback!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle service was very helpful, and when i went to check in teresa was very nice and gave me a great start to my trip
Stayed 4 nights in Apr 2024
Response from Amber on 17 Apr 2024
Thank you so much for your positive feedback!

4/10 Poor

Shannon

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Amber on 17 Apr 2024
Thank you for your feedback.

10/10 Excellent

Rachel

Business traveller
It was quiet and clean. The hotel employees were professional and answered all my questions. All in all my experience there was unmatched!
Stayed 2 nights in Apr 2024
Response from Amber on 16 Apr 2024
Thank you for your feedback!

10/10 Excellent

Paulo, Sunny Isles Beach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great place
Stayed 1 night in Apr 2024
Response from Amber on 16 Apr 2024
Thank you for your feedback!

10/10 Excellent

Paulo, Sunny Isles Beach

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff. Close to the airport with excellent shuttle service every 30 minutes.
Stayed 1 night in Apr 2024
Response from Amber on 16 Apr 2024
Thank you for our feedback!

10/10 Excellent

Iris

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and helpful . Great place to stay!
Response from Amber on 15 Apr 2024
Thank you for your feedback!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great value. Great staff
Stayed 2 nights in Apr 2024
Response from Amber on 15 Apr 2024
Thank you for your feedback!

10/10 Excellent

Shadow

Nice property and rooms
Stayed 2 nights in Apr 2024
Response from Amber on 15 Apr 2024
Thank you for your feedback!

6/10 Okay

Laurence

Liked: Staff & service
Just ok for a cheap room for the night
Stayed 1 night in Apr 2024
Response from Amber on 15 Apr 2024
Thank you for your feedback!

2/10 Terrible

Tammy, Kaysville

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
At first glance the property looks great. One building looks to have been completely updated, but they have to buildings that are part of the property that have not been. They are terrible. The jetted bathtub was clean, however the jets were black with mold. The caulking around the faucet and the trim of the tub were black with mold. The bedroom looked clean, but the bedding was absolutely disgusting. Called the front desk and she sent someone with clean sheets. Which we made the bed, but after sitting there for a few minutes. Literally checked out. Do NOT stay unless you are for sure in the main building.
Stayed 1 night in Apr 2024
Response from Amber on 15 Apr 2024
We have updated all of our buildings, I'm sorry you had this experience with your stay.

2/10 Terrible

Chi

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty bedding. No additional door security other than a deadbolt above the doorknob. No soap, no shampoo, and no hot water in the shower. Front desk person with unprofessional attitude. I endured 2 nights. I would not recommend this place to anyone.
Stayed 2 nights in Apr 2024
Response from Amber on 12 Apr 2024
I am very sorry to hear this was your experinece, I must say this is not at all how we handle guests or our hotel. I wish you would have spoke to managemnet while you were on site so we could have resolved any issues and looked into these complaints.

10/10 Excellent

maureen, soldotna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay!
Stayed 1 night in Apr 2024
Response from Amber on 11 Apr 2024
Thank you for your feedback!

8/10 Good

Amanda

Stayed 1 night in Apr 2024
Response from Amber on 1 May 2024
Thank you for the positive feedback!

6/10 Okay

Armond

Travelled with family
Hotel clean but check in and out was a hassle
Stayed 1 night in Apr 2024
Response from Amber on 11 Apr 2024
Thank you for your feedback!

10/10 Excellent

Teresa

Stayed 2 nights in Apr 2024
Response from Amber on 1 May 2024
Thank you for the positive feedback!

8/10 Good

Rand

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy Friendly staff Clean & convenient from the airport
Stayed 1 night in Apr 2024
Response from Amber on 11 Apr 2024
Thank you for your feedback!

2/10 Terrible

Mark

Stayed 1 night in Apr 2024
Response from Amber on 30 Apr 2024
Thank you for your feedback!

6/10 Okay

Benny, Prescott Valley

Liked: Property conditions & facilities
Disliked: Staff & service
Needed snow removal
Stayed 5 nights in Mar 2024
Response from Amber on 11 Apr 2024
Thank you for your feedback!

8/10 Good

Paul Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees seems nice and very helpful
Stayed 1 night in Apr 2024
Response from Amber on 9 Apr 2024
Thank you for your feedback!

10/10 Excellent

Matthew, Seattle

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff! Only a few minutes from the airport.
Stayed 1 night in Apr 2024
Response from Amber on 9 Apr 2024
Thank you for your positive feedback!

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Response from Amber on 8 Apr 2024
Thank you for your feedback!

10/10 Excellent

maureen, soldotna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here and enjoy the room and breakfast!!!
Stayed 2 nights in Apr 2024
Response from Amber on 8 Apr 2024
Thank you for your positive feedback!

6/10 Okay

Daniel

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Amber on 9 Apr 2024
Thank you for your feedback!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
staff is friendly and the room was clean.
Stayed 1 night in Apr 2024
Response from Amber on 8 Apr 2024
Thank you for your positive feedback!

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place super helpful staff.
Stayed 1 night in Apr 2024
Response from Amber on 8 Apr 2024
Thank you for your positive feedback!