Desk, iron/ironing board, free WiFi, bed sheets

Reviews of Baymont by Wyndham Albany at Albany Mall

2.5 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 238 out of 593 reviews" "
Rating 8 - Good. 184 out of 593 reviews" "
Rating 6 - Okay. 93 out of 593 reviews" "
Rating 4 - Poor. 46 out of 593 reviews" "
Rating 2 - Terrible. 32 out of 593 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Gary

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Phone did not work, no shampoo, soap, or conditioner. We had to practically stand next to the tv to get the remote to work. No coffee or tea in the room. Room smelled musty.
Stayed 1 night in May 2024

6/10 Okay

Sharon

Travelled with family
Disliked: Amenities
Nothing really
Stayed 1 night in May 2024

10/10 Excellent

Alma

Travelled with partner
I didn’t like the open area
Stayed 1 night in May 2024

10/10 Excellent

alvaliyah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from management on 3 May 2024
Alvaliyah, we thank you for choosing us for your lodging needs. We are happy to see we reached your expectations. We look forward to serving you again!!

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our mini fridge did not work at all. Temp in fridge felt like it wasn’t plugged in (but it was). Water pressure in sink wasn’t strong and toilet was loose so it made a lot of noise when you stood up after using it. We were only here overnight so it didn’t cause any major issues, more inconvenience.
Stayed 1 night in Apr 2024
Response from management on 29 Apr 2024
Anna, we are saddened to know you experienced inconveniences with us during your stay. Rest assured that those things have been addressed to prevent future occurrences. Thank you for your time.

8/10 Good

Richard, Villa Rica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property! Would stay here again!!
Stayed 1 night in Apr 2024
Response from management on 29 Apr 2024
Richard, we are happy you enjoyed our nice property. We look forward to serving you again on your next trip.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, very convenient dining options & Target across the street
Stayed 1 night in Apr 2024
Response from management on 17 Apr 2024
Crystal, we are elated you enjoyed our convenient location to dining and shopping as well as found our room to be nice and accommodated your needs and expectations. Thank you for sharing your experience.

6/10 Okay

Robert, South Daytona

Travelled with family
Liked: Staff & service
Lots of workers around. Work trucks in the way and a bit noisy at night. I think they are staying at the property right now. Ice machine by us not working. Smoke alarm not properly attached. Room a bit small. Not overly impressed.
Stayed 2 nights in Apr 2024
Response from management on 8 Apr 2024
Robert, we are saddened to know we failed to reach your expectations. We extend apologies for inconvenience caused by fellow guest as well alarm and ice machine in rear building, The ice machine in 1st building is properly working and smoke alarm has been addressed when notified at check out. As we are a older property, we work hard in maintaining and renovating to meet guest needs and expectations and sorry to hear room size didn't meet your preferences. As we fail to impress you during your stay, it is our hope you find accommodations that exceed you expectations in your future visits. Thank you for you time in reviewing and allowing us to respond.

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from management on 1 Apr 2024
Brian, thank you for your time in rating our property. We appreciate your business.

10/10 Excellent

Elluntate

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for the money
Stayed 1 night in Mar 2024
Response from management on 23 Mar 2024
Elluntate, thank you for your stay with us. We are elated to know you enjoyed our convenient pricing.

8/10 Good

Trenton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping, restaurants and entertainment
Stayed 1 night in Mar 2024
Response from management on 23 Mar 2024
Trenton, thank you for your time in reviewing. We are elated that you enjoyed our great convenient location for dining, shopping, and entertainment.

6/10 Okay

Patrice

Liked: Staff & service
Disliked: Cleanliness, amenities
I have never stayed at a property like this before. The staff was friendly and responsive. Unfortunately, there were multiple guests hanging out playing loud music, smoking, and revving motorcycles. The rooms were adequate but not the cleanest. Breakfast is cereal and vending machine style muffins, biscuits, etc. If your budget is tight like mine was this trip, the area is decent overall.
Stayed 2 nights in Mar 2024
Response from management on 11 Mar 2024
Patrice, we are saddened to know that you experienced and inconvenience from fellow guest that lacked care and concern for neighboring guest. We extend our apologies. We are happy you did however enjoy our friendly and responsive staff, and you found our pricing to be reasonably priced. We hope you keep us in mind.

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from management on 11 Mar 2024
Rachel, thank you for your time in rating our property.

10/10 Excellent

Ashli

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady that greeted me was wonderful im so upset i did not get her name but she was wonderful i traveled for work and she was the first front desk attendant that has ever held a conversation and was very polite
Stayed 1 night in Feb 2024
Response from management on 28 Feb 2024
Ashli, we are elated that you enjoyed what we are known for delivering exceptional customer service. We are happy to know we reached your expectations and made a lasting impression. It is our pleasure to serve you and look forward to your next visit whether it be for work or relaxation. Thank you for your time in sharing your experience.

10/10 Excellent

Alene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at check in was very friendly and pleasant to talk to and very nice in every way.. The room was clean and the king bed was very comfortable. Would definitely stay again.
Stayed 1 night in Feb 2024
Response from management on 26 Feb 2024
Alene, it was our pleasure to have you and accommodate your lodging needs. We truly hope you guys enjoy your visit with the grands. She enjoyed you as well and will share your positive remarks as we aim to making a great last impression with our guest providing exceptional customer service. We are happy you enjoyed our clean room and comfortable beds. We look forward to your next stay.

8/10 Good

Cirilo

Travelled with family
Stayed 1 night in Feb 2024
Response from management on 18 Feb 2024
Cirilo, thank you for your time in rating your property of your stay with us. We look forward to serving you again!

10/10 Excellent

James

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from management on 18 Feb 2024
James, thank you for your time in rating our property of a perfect 10 out of 10! We are elated to know we reached your expectations. We look forward to serving you again soon.

8/10 Good

Harvey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from management on 18 Feb 2024
Harvey, thank you for choosing us for your lodging needs. Thank you for your time in rating our property of your stay.

10/10 Excellent

Tonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from management on 10 Feb 2024
Tonya, we are ecstatic to see your 10 out of 10 rating!!! We are elated to know we reached your expectations.

10/10 Excellent

Carisma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from management on 10 Feb 2024
Carisma, we appreciate you taking the time to rate your stay with us. Thank you. We look forward to serving you again.

10/10 Excellent

Sakita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from management on 30 Jan 2024
Sakita thank you for your time in rating our property. We are elated to know we reached your expectations. We are ecstatic that you returned back with us and look forward to serving you again soon!!

10/10 Excellent

michael

Stayed 1 night in Jan 2024
Response from management on 10 Feb 2024
Michael, we are happy to know we reached your expectations. Thank you for your time in rating.

10/10 Excellent

Carisma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from management on 30 Jan 2024
Carisma, thank you for your time in rating our property 10 out of 10!!! We look forward to serving you again.

4/10 Poor

Diana

Stayed 1 night in Dec 2023
Response from management on 1 Jan 2024
Diana, we are saddened to see via rating you failed to enjoy your stay, as nothing was brought to the attention of the front desk. We express our apologies for any inconvenience. We pride ourselves on what we are known for cleanliness and providing great customer service. Guest input allows us to use guest experience as a learning to aid in our guest having the most pleasurable stay. Thank you for your time.

8/10 Good

Donald

Liked: Cleanliness, staff & service
Very fair price for the amenities and setting for nice stay at an affordable rate. Would definitely stay here again and recommend this motel over the others in this area for a lower priced motel.
Stayed 2 nights in Dec 2023
Response from management on 26 Dec 2023
Donald, thank you for choosing us for your lodging needs. We are elated to know you enjoyed our reasonable pricing, as you will recommend our property over others when visiting the area. We look forward to serving you again!

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from management on 20 Dec 2023
Jacquelyn, thank you for your time in rating our property. We are elated to know we reached your expectations. Thank you for your time in sharing.

8/10 Good

Joshua

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from management on 15 Dec 2023
Joshua, thank you for your recent stay and time in rating our property!!!

4/10 Poor

Nicholas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from management on 15 Dec 2023
Nicholas, thank you for your time in rating our property of your stay. We look forward to serving you again!

4/10 Poor

Kimberly

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property had a painted bathtub with mold. There were holes in the wall, most uncomfortable because I’m thinking peep holes. The bed was comfortable.
Stayed 1 night in Dec 2023
Response from management on 9 Dec 2023
Kimberly, we extend our apologies for any inconvenience. Please rest assured that tubs are the renovation project underway that begin the first of the year, but there isn't any mold present as our guest health is part of our top priority. We also have maintenance inspecting review of holes. We have front desk agents to assist in special request and inconveniences so guest have the most pleasant stay. Again our apologies.

8/10 Good

Lori

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tana went out of her way to help us get our TV working. Great customer service
Stayed 1 night in Dec 2023
Response from management on 9 Dec 2023
Lori, we are elated you enjoyed the customer service received from Tana, we will share with her and the team as we are sure they will be encouraged by your kind words. Thank you for choosing us for your lodging needs. We look forward to serving you again.

6/10 Okay

Anthony

Liked: Staff & service
So what I did not care for was the room itself. There was no warm light in the entire room except above the sink / vanity area. There was this flemsy metal sheet that surrounded the bed that would make loud sounds when you adjust yourself on the mattress that was annoying. Regarding cleanliness, I just found hair everywhere like on "clean" washcloths and on the vanity. The hotel is in a great area surrounded by restaurants and shopping which was nice
Stayed 2 nights in Dec 2023
Response from management on 9 Dec 2023
Anthony, we extend our apologies for any inconvenience. We please know that we have front desk agents available 24/7 to report any inconveniences so that we can rectify it promptly within measures. We see that you failed to care for lighting as you wanted warm lighting and bedding. Your review has been shared with housekeeping and appropriate persons as we work to meet our guest needs and expectations.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay!
I’ve had to stay down in Albany for nursing school mini times. This is the first hotel that I’ve stayed in that was modern, clean, and comfortable. I wish I had found this hotel sooner.
Stayed 2 nights in Nov 2023
Response from management on 9 Dec 2023
Melissa, we appreciate your business as well as your time in reviewing of your stay with us. We are elated in knowing you found your stay to be comfortable, modern, and clean. We are glad you found us and hope that you visit with us soon!!!

2/10 Terrible

Kimmy

Stayed 1 night in Nov 2023
Response from management on 20 Dec 2023
Kimmy, it is disheartening to such a rating as the inconvenience you caused for our property and fellow guest. The commotion that our guest had to endure the hotel policies broken amongst enforcement being called. We supplied you with a clean room and provided great customer service only to it to be destroyed within one day.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service
Stayed 5 nights in Nov 2023
Response from management on 9 Dec 2023
Tiffany, thank you for your time in rating our property of your stay a perfect 5 out of 5!!!

10/10 Excellent

Mary

Stayed 1 night in Nov 2023
Response from management on 26 Nov 2023
Mary thank you for you time in rating your recent stay a perfect 10 out of 10!!!

4/10 Poor

James

Travelled with partner
The tub in room was dirty
Stayed 1 night in Nov 2023
Response from management on 26 Nov 2023
James, we extend our apologies for any inconvenience. We always have front desk agents available for request and to inform of inconveniences so that our guest can have the most pleasurable stay allowing us to rectify it while with us. We have brought attention to this matter to prevent future occurrences. Again our apologies.

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo trip
Front desk service was amazing, both chec-in and check-out. Only problems I saw were: 1) Room door was a little difficult to open and shut (maybe a little swelling). 2) Hair dryer has seen better days. 3) Shower head was separated from wall (but still worked very well). 4) Towel rack in bathroom was a little rusty. Otherwise great overall stay.
Stayed 2 nights in Nov 2023
Response from management on 14 Nov 2023
Randall,, thank you for your stay with us. We are elated to know that you enjoyed the service you received at both check-in and out. Rest assured that we will take a look at the items to prevent future occurrences. We are happy to know you enjoyed your stay overall. Please know we are continuously working on renovation projects and hope that you stop in and see the changes over time.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not again
I realize its a 2 star hotel but the chipped and peeling tub, moldy and broken baseboards, inch wide gap at the bottom of the door, etc were too much. Makes a 3 star look like a 5. Evening desk staff acted like asking to use hot water from the coffee dispenser in the breakfast room to make a cup of noodles was akin to asking them to cook me a steak. We stay because of our dog but I'll be more proactive about an airbnb in the future. This wasn't worth it.
Stayed 2 nights in Nov 2023
Response from management on 14 Nov 2023
We are saddened to know you failed to enjoy your stay with us. We value our guest and work diligently to rectify any issue brought to our attention when at the property to make the most pleasurable stay. We are continuously working on renovations and bathtub replacements will begin after the holidays. Again we extend our apologies.

10/10 Excellent

Jerod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from management on 14 Nov 2023
Jerod, thank you for your time in rating our property a perfect 10 out 10!!

4/10 Poor

Mike

Disliked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from management on 29 Oct 2023
Mike, we are saddened to see such a low rating. We are a property that work to meet our guest needs and expectations when it is brought to our attention we like to rectify it promptly to ensure the most pleasant stay.

6/10 Okay

Michael

Disliked: Cleanliness
Bug problem
Stayed 4 nights in Oct 2023
Response from management on 18 Oct 2023
Michael, we are saddened to see you experienced a bug issue. We have our professional exterminators that come out and service our property. If any issue arise before their scheduled date we call to take care of issues promptly as we are exterior corridors and we work to maintain the property and guest needs and expectations. Again our apologies.

10/10 Excellent

Cachet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this place my main thing I loved is when I got there I needed early check in cause I had to hurry and head to the prison and the receptionist made it her job to make sure I was satisfied my room was so clean I felt I could eat off the floor no I didn’t do that but I could have that how clean it was I had to find the cleaning lady to give her her flowers while she was there I will only patronize this hotel while he is at Calhoun not to mention the mall was across the street I loved loved this place
Stayed 1 night in Oct 2023
Response from management on 18 Oct 2023
Cachet, we are elated to know you enjoyed the customer service received. We are happy to know we had the availability to accommodate an early check in request. We pride ourselves in cleanliness and happy to know we reached your level of expectations.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great!
Stayed 2 nights in Oct 2023
Response from management on 18 Oct 2023
John, we appreciate your business and time in rating our property of your stay with us. We are happy that you found your stay to be great. We look forward to serving you again

6/10 Okay

Virginia

Travelled with family
Disliked: Staff & service
Room was nice clean but smells like cigarette smoke.
Stayed 1 night in Sep 2023
Response from management on 9 Oct 2023
Virginia, we extend our apologies for the inconvenience of smell. Please know we work hard to meet our guest expectations and apologize that another guest failed to follow hotel policy. We are happy you did enjoy the cleanliness of our property again our apologies.

6/10 Okay

Michael

Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Sep 2023
Response from management on 9 Oct 2023
Michael, we are saddened to see such a low rating. We pride ourselves on meeting our guest expectations and using guest comments reviews as tool to improve.

6/10 Okay

armando

Stayed 2 nights in Sep 2023
Response from management on 29 Oct 2023
Armando, we are saddened to see low rating. We are a property that work to meet our guest needs and expectations when it is brought to our attention we like to rectify it promptly to ensure the most pleasant stay.

8/10 Good

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solo 2 night trip
Staff super nice. Bathroom could have been a little cleaner (door very dusty, some rust around fixtures), pool not open. Overall, very reasonably priced and a good experience.
Stayed 2 nights in Sep 2023
Response from management on 9 Oct 2023
Randall, we are elated to know you enjoyed your overall stay. Thank you for sharing your experience and allow us a chance to look in these matters, as our guest are our top priority.

10/10 Excellent

Jay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business trip
Check in was quick and pleasant, room was clean and pleasant.
Stayed 1 night in Sep 2023
Response from management on 1 Oct 2023
Jay, thank you for choosing us for your lodging needs. We are elated you enjoyed our clean rooms and found check in to be quick and service and room to be pleasant.

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from management on 1 Oct 2023
Carlos, thank you for your time in rating our property. We appreciate your business.

10/10 Excellent

Tramara

Stayed 1 night in Sep 2023
Response from management on 18 Oct 2023
Tramara, thank you for your time in rating our property. We are elated to know you enjoyed your stay with us.