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Reviews of Hampton by Hilton Aberdeen Airport

3.5 out of 5
Hampton by Hilton Aberdeen Airport
Harvest Way, D2 Business Park, Aberdeen, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 303 out of 520 reviews" "
Rating 8 - Good. 163 out of 520 reviews" "
Rating 6 - Okay. 33 out of 520 reviews" "
Rating 4 - Poor. 13 out of 520 reviews" "
Rating 2 - Terrible. 8 out of 520 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with friendly staff.
Stayed 1 night in Mar 2024
Response from Lisa Starkie on 27 Mar 2024
Thank you for your lovely comments.We look forward to welcoming you back in the future.Kind Regards Reservations Team

10/10 Excellent

Steve

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel in the area.
Stayed 1 night in Feb 2024
Response from Reservation Office on 5 Feb 2024
Thank you very much for your feedback. We are looking forward to seeing you again in the future.

2/10 Terrible

Tanveer

Disliked: Staff & service, amenities, property conditions & facilities
What can I say about this hotel I have stayed here for two days one last and one this week late afternoon after 4pm till 2/3am and nothing offered i.e food wise just tea and coffee sachets in bedroom yep really gonna drink tea and coffee want hot food but nope. Quite disappointed that dinner is not offered although the room costs 109 pound I don't think I'll be booking this hotel, Dinner not served have to pay for that extra oh and when booking online it does not give you the option to select dinner they just presume it's bed and breakfast , still waiting for a receipt parking is a piss take really no spot only on double yellow line and yep expecting a fine too, and they don't take cash utter nonsense also book food via the app, we need more apps.on.our phone
Stayed 1 night in Dec 2023
Response from Lisa Starkie on 22 Dec 2023
Thank you for your feedback. As your booking was made directly with Expedia, they can provide you with a receipt for your stay as it was made through a 3rd party provider.With regards to our food offering, we do serve food 24 hours a day. A full breakfast buffet is served 04.30 - 09.30, Lunch menu 12.00-14.00 and then dinner (with hot options) 17.00-21.00. Out with these times a limited menu is served of sandwiches or pizza.We are a limited service hotel therefore do not offer a dinner, bed and breakfast rate option - only Bed and Breakfast.I will pass all comments on to the team here and if you wish to discuss things further please do not hesitate to contact myself directly at the hotel.

10/10 Excellent

Slawomir

Stayed 1 night in Dec 2023
Response from Reservations team on 31 Jan 2024
We are very happy you enjoyed your stay. Thank you very much for your feedback.

8/10 Good

Paul

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Lisa on 22 Dec 2023
Thank you for your positive scoring, we hope to welcome you back to the hotel in the future.

6/10 Okay

JEROME

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We were booked into the hotel for 3 nights, however there was no housekeeping undertaken at any time or bins emptied in our bedroom. This was clearly very disappointing for a Hilton hotel.
Stayed 3 nights in Nov 2023
Response from Lisa Starkie on 22 Dec 2023
Thank you for your feedback, we take all comments very seriously. I will discuss this matter with our housekeeping team to further better our service.If you wish to discuss this further please do not hesitate to contact myself directly at the hotel.

10/10 Excellent

Maaria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Reservation Office on 19 Oct 2023
Thank you for your review.

10/10 Excellent

Danny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4*
It was a smooth check-in and check-out. The room was clean and was even cleaned the morning after we went out for the day, which is unusual these days..
Stayed 2 nights in Sep 2023
Response from Reservation Office on 2 Oct 2023
Thank you very much for your review.

10/10 Excellent

Farhad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Reservation Office on 7 Sept 2023
Thank you very much for your review.

6/10 Okay

Graeme

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Front desk staff need a lession in customer service. ( apart from guy on in the evening)
Stayed 3 nights in Aug 2023
Response from Reservation Office on 29 Aug 2023
Thank you for your feedback. We appreciate your comments and we will look into points mentioned above.

6/10 Okay

Paul

Travelled with family
Liked: Cleanliness
Aberdeen
Comfortable , clean , basic , very limited food ? Parking ? No atmosphere at bar
Stayed 1 night in Aug 2023
Response from RESERVATIONS TEAM on 21 Aug 2023
Thank you for your review. We appreciate your comments and we will look into points mentioned above.

10/10 Excellent

Bryan

Stayed 1 night in Aug 2023
Response from Reservation Office on 7 Sept 2023
Thank you very much for your feedback.

8/10 Good

Kenneth

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel good, reception staff questionable
Overall stay was good, however, I didn’t think the reception staff were the most welcoming. I asked about the breakfast and all I was told was “everything is on the information sheet”, which is fine, but would have been more welcoming if I was told the time. Even when passing by reception for breakfast, although they seen me, no acknowledgement from them. The most welcoming was when I was checking out. It’s a shame as I’ve stayed here a few times before and it was a much more pleasant experience.
Stayed 1 night in Aug 2023
Response from Reservation Office on 15 Aug 2023
Thank you for your feedback. We will pass your comments to the relevant department. We hope to see you again back at the hotel soon.

10/10 Excellent

Iain

Stayed 1 night in Aug 2023
Response from Reservation Office on 11 Aug 2023
Thank you very much for your feedback.

2/10 Terrible

Janine

Stayed 1 night in Aug 2023
Response from RESERVATIONS TEAM on 7 Aug 2023
Thank you for your review. Due to it being a 2star, could you please tell us more about your stay and what wasn't to your expectations. Thank you

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Lorraine Barclay on 11 Jul 2023
Thank you for your lovely review.

6/10 Okay

Marie

Travelled with family
The hotel was not too busy and breakfast was good. There weren't any grocery stores or restaurants nearby. Parking was limited and my biggest complaint was the towels smelled so badly. It appears to be washed without laundry detergent. It was disgusting!
Stayed 1 night in Jun 2023
Response from Lorraine on 3 Jul 2023
Thank you for your feedback. We will certainly look into the towels and see what's happened here.Please do not hesitate to contact me if you require any further assistance.

2/10 Terrible

Denise

Travelled with family
Disliked: Staff & service
This is a hotel that is designed for oil workers There was no atmosphere at all and saw very little staff during stay. Car parking it awful, we had to complain as at night there were no spaces. We were then put into the " premium" car park at no cost which was only the right thing they could do. Breakfast was ok as a self serve and had all you would need and was tasty enough. Staff not very friendly and hotel not welcoming at all. Room basic and clean but tea tray lacking with items. Would not return
Stayed 1 night in Jun 2023
Response from Lorraine on 23 Jun 2023
Thank you for taking the time to leave a review. Our guest satisfaction is important to us and I will forward on your comments to all the relevant departments.

10/10 Excellent

Noman

Stayed 1 night in May 2023
Response from RESERVATIONS TEAM on 21 Jun 2023
Thank you for your feedback

2/10 Terrible

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from RESERVATIONS TEAM on 29 May 2023
Thank you for your review. Due to it being a 1star, could you please tell us more about your stay and what wasn't to your expectations. Thank you

10/10 Excellent

Joanna

Stayed 1 night in May 2023
Response from RESERVATIONS TEAM on 29 May 2023
Thank you for your feedback.

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness
The cooked breakfast was cold and poor choice for the continental.
Stayed 1 night in Apr 2023
Response from Lorraine on 25 Apr 2023
Thank you for your feedback.

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shame about the parking .....
My only reservation about booking to start with was the parking availability. We arrived at 2.50 to find approx 5 or 6 spaces left. Far to many offshore workers using carpark whilst away. In my opinion i would remove this service. This would be the only i probability wouldn't book again. The reception was immaculate. Service was excellent and informative. We found the room to be clean and welcoming. The shower refill bottles were grubby and not filled. The shower seals a bit black spotty and the towels could have been neater in the holder. We only ate breakfast in the restaurant. The breakfast was by far the best I've had recently.all areas were tided and well stocked. My only criticism would be the chairs could do with a good clean. It was a very enjoyable stay.
Stayed 1 night in Apr 2023
Response from Lorraine Barclay on 17 Apr 2023
Good Afternoon Thank you for taking the time to give us all your feedback. I am glad that you have overall enjoyed your stay and i will certainly get all the other areas looked into. Kind regardsLorraine BarclayReservations Manager

8/10 Good

Grant

Stayed 1 night in Mar 2023
Response from Lorraine on 28 Mar 2023
Thank you for taking the time to leave a review.

2/10 Terrible

Alastair Fergus

Stayed 1 night in Mar 2023
Response from RESERVATIONS TEAM on 7 Mar 2023
Thank you for your review. Due to it being a 2star, could you please tell us more about your stay and what wasn't to your expectations. Thank you

8/10 Good

Samantha

Stayed 1 night in Feb 2023
Response from Lorraine Barclay on 15 Feb 2023
Thank you for your review

10/10 Excellent

Jordan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Lorraine Barclay on 10 Feb 2023
Thank you for your review

4/10 Poor

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness, staff & service
Wouldn't stay again unless it was the only choice
The hotel was very busy as Lewis Capaldi was playing so quite understandable that the staff were rushed off their feet but they were also rude had to wait a long time to check in and check out and the staff ignored you, one even answered the phone half way through speaking to me. Room was comfy and clean looking however smelt of cigarettes which wasn't pleasant at all
Stayed 1 night in Jan 2023
Response from Lorraine Barclay on 30 Jan 2023
Thank you very much for your review. I am very sorry for the experience you have received and we will look into this and giving training to the staff.

4/10 Poor

William

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2022
Response from RESERVATION TEAM on 5 Dec 2022
Thank you for your review. Due to it being a 4star, could you please tell us more about your stay and what wasn't to your expectations. Thank you

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Fiona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Lorraine Barclay on 20 Oct 2022
Thank you for your review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Lorraine Barclay on 19 Oct 2022
Thank you for your review

8/10 Good

Mikey

Stayed 2 nights in Sep 2022
Response from Lorraine Barclay on 8 Oct 2022
Thank you for your feedback

10/10 Excellent

Theresa

Stayed 1 night in Oct 2022

6/10 Okay

William

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel needs to be refurbished. It is tired and carpets etc. need to be cleaned/replaced. Currently at post covid rates it is very poor value for money. The car park is grossly insufficient although the staff do try hard.
Stayed 1 night in Sep 2022
Response from Lorraine Barclay on 8 Oct 2022
Thank you for your feedback

10/10 Excellent

Joyce

Stayed 1 night in Oct 2022
Response from Lorraine Barclay on 8 Oct 2022
Thank you for your feedback

10/10 Excellent

Avril

Stayed 1 night in Sep 2022
Response from Lorraine Barclay on 8 Oct 2022
Thank you for your feedback

10/10 Excellent

Ernie

Stayed 1 night in Sep 2022
Response from RESERVATION TEAM on 12 Sept 2022
Thank you for your review .

10/10 Excellent

paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Aug 2022
Response from Lorraine Barclay on 26 Aug 2022
Thank you for your reveiw

4/10 Poor

Roger

Liked: Staff & service, property conditions & facilities, room comfort
Weekend away
Room is basic but OK for an overnight Breakfast is basic but adequate Menu for meals is very basic and food mediocre Location not easy to find and not that easy to find
Stayed 2 nights in Aug 2022
Response from RESERVATION TEAM on 17 Aug 2022
THANK YOU FOR YOUR REVIEW

10/10 Excellent

Simon

Stayed 1 night in Aug 2022
Response from RESERVATION TEAM on 17 Aug 2022
THANK YOU FOR YOUR REVIEW

6/10 Okay

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Average hotel for a Hampton, good location but room never tended once in four days and breakfast very limited voice and poor quality
Stayed 4 nights in Aug 2022
Response from Lorraine Barclay on 9 Aug 2022
Thank you for your review.

10/10 Excellent

farshad

Stayed 2 nights in Jul 2022
Response from Lorraine Barclay on 5 Jul 2022
Thank you for your review

8/10 Good

SJ

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Aberdeen airport hotel
Great new hotel really close to the airport. I even walked there. The stagecoach bus runs every 15 minutes into town.
Stayed 1 night in Jun 2022
Response from Nicola on 19 Jun 2022
Thank you for your review. We appreciate your comments.

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!
Great hotel. It was clean and modern. Breakfast was fantastic. Very good value for money. We originally got a space in the car park however no spaces when we returned after an event and there was no alternative parking overly close by. So if you get a space initially i would suggest leaving the car and taking a taxi.
Stayed 1 night in Jun 2022
Response from Nicola on 13 Jun 2022
Thank you for your review. We are delighted you enjoyed your stay. Yes the parking is like gold dust so best to leave your car once parked :-) We hope to welcome you back some time in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from HBH Aberdeen Airport on 11 Jun 2022
Thank you for your review.

6/10 Okay

Thomas

Stayed 1 night in May 2022

10/10 Excellent

Allan

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Nicola on 10 May 2022
Thank you for your review. We hope to welcome you back some time in the future.

8/10 Good

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

Kerry

Ok status
I would give this hotel an OK status only and will not be a hotel of choice in the future
Stayed 1 night in May 2022
Response from HBH Aberdeen Airport on 6 May 2022
Thank you for your review. We appreciate your comments