Macau Peninsula Ski Holidays

Great hotel, great service, great staff

Property is well appointed with excellent location and good facilities, however, below average customer service with mistakes made at check-in and check-out spoilt the overall experience. Hotel caters almost exclusively to Chinese tourists, which is expected, but worth noting that English speaking skills of staff are limited and the food options are also very limited towards local tastes.

We didn’t like the fact that the bar closed at 7.00 pm, too early if you’ve been out for the day. Lovely room and facilities. Very attentive staff, in particular Patrick, who was extremely helpful.

The room is very spacious and the bathroom is superb! Check in took pretty long though. The only down side of the hotel is that it’s rather remote and you can only travel by taxi or walk over to grand Lisboa for shuttle bus.

Nearby bus stops and breakfast places that are quite cheap. Bakeries are open nearby too. Fast food also available and supermarket as well. Hotel provides free transfer to the airport which was a definite plus since we brought many luggage and not easy to go airport in normal public transport. Timing for the last transfer was perfectly timed with our departure as well. Nice feature. Hotel looked outdated and needed to be renovated to make it look new and fresh. Staff are friendly especially the concierge. Great work guys!

Great hotel, great service, great staff

Very professional and timely service, room amenities were neat and plentiful, room was consistently serviced, with spectacular view.

The staff is amazing, especially Barbie. She was very attentive from start to finish! Will def be back