Thailand Romantic Holidays

Great hotel, very detailed design and fantastic wall art, not on the beach, but close enough. The only down-side was that our room was a bit of a hike and we had to pass by the smoking area every trip.

Spacious with friendly staff

My sister and I had a fantastic time the service was exceptional will definitely book here again.

This has been one of the best hotels we’ve ever stayed on. The property is beautiful and has a private beach that is quiet and relaxing. The room has a direct view to the ocean and is spacious and nice. The pool is wonderful and so is the service, all of the restaurants in the hotel are fantastic and have a great variety of food, the staff is generous and nice. Also, the spa has very different therapies that I have never seen in my life, i opted for an Indian head massage and it was wonderful. The fitness center is very complete and they even offer personal training and yoga, TRX, and Pilates lessons. Me and my husband never want to leave!!!

To Whom It May Concern at Expedia, I write this letter with an urgent and heavy heart regarding a traumatic and inhumane incident that occurred during our recent stay at Cape Sienna Gourmet Hotels & Villas in Phuket, Thailand, an experience that endangered our safety, violated our basic rights, and left us emotionally distressed. On the day of our scheduled departure, my fiancé and I were detained against our will by the hotel manager over a disputed payment of $180 USD, a charge I attempted to settle using my Discover Bank Debit Card. The hotel refused the card and, to our utter shock, failed to provide any prior notice that Discover was not an accepted form of payment. As American travelers unaware of this restriction, we were not only caught off guard but offered no alternatives or understanding. Instead, we were subjected to intimidation, humiliation, and complete disregard for our wellbeing. The manager refused every single payment alternative we proposed: Zelle, CashApp, PayPal, Venmo, and more, despite our desperate efforts to resolve the situation. We even attempted to withdraw cash from an ATM, only to discover it too did not support Discover cards. Rather than assisting or de-escalating the situation, the manager escalated it drastically. We were surrounded by armed guards, multiple hotel staff members, and even our pre-scheduled airport transfer driver, all summoned to form an intimidating line as we were held in place. Our flight was scheduled to depart in less

This has been one of the best hotels we’ve ever stayed on. The property is beautiful and has a private beach that is quiet and relaxing. The room has a direct view to the ocean and is spacious and nice. The pool is wonderful and so is the service, all of the restaurants in the hotel are fantastic and have a great variety of food, the staff is generous and nice. Also, the spa has very different therapies that I have never seen in my life, i opted for an Indian head massage and it was wonderful. The fitness center is very complete and they even offer personal training and yoga, TRX, and Pilates lessons. Me and my husband never want to leave!!!

Spacious with friendly staff

My sister and I had a fantastic time the service was exceptional will definitely book here again.

Spacious with friendly staff

Property was beautiful, staff attentive. Only complaint was prior to arriving ordering a pick up from the hotel was impossible as their payment system was not working and there was no flexibility from the hotels end. They would not pick us up at airport and allow us to pay at hotel, even though it was their system not allowing the payment to go through. Tried 5 times with communication to hotel, they just kept telling us to try again which is not the answer. We took a taxi.

My sister and I had a fantastic time the service was exceptional will definitely book here again.

Great accomodation in a great spot very close to everything. The staff were wonderful and friendly, definitely would stay again when visiting Thailand again.

This has been one of the best hotels we’ve ever stayed on. The property is beautiful and has a private beach that is quiet and relaxing. The room has a direct view to the ocean and is spacious and nice. The pool is wonderful and so is the service, all of the restaurants in the hotel are fantastic and have a great variety of food, the staff is generous and nice. Also, the spa has very different therapies that I have never seen in my life, i opted for an Indian head massage and it was wonderful. The fitness center is very complete and they even offer personal training and yoga, TRX, and Pilates lessons. Me and my husband never want to leave!!!

Great hotel, very detailed design and fantastic wall art, not on the beach, but close enough. The only down-side was that our room was a bit of a hike and we had to pass by the smoking area every trip.