Percutian Percutian kembara di Tenerife

You know this already. We got zero compensation fie work going on. We paid the same as those not affected.

We would rate our stay at this hotel 4/5 stars overall. I want to preface this review by saying that some of the things I mention are definitely nitpicking, but that is largely because this is a five-star hotel. When you are paying for a five-star experience, you naturally expect the smaller details to be taken care of as well. None of the issues we experienced completely ruined our stay, and we genuinely enjoyed many things, but there were enough small disappointments that I think they are worth mentioning for anyone considering a stay here. We stayed in a standard “Melia Room,” which was nicely decorated and had a pleasant overall atmosphere. Unfortunately, the location of our room was one of the things that made the stay slightly less convenient. Our room was located at the far end of the hotel, and the other window overlooked the parking lot. Because the hotel is so large, getting from our room to the main areas of the property involved quite a bit of walking. The room itself was attractive and comfortable, but the bathroom was where we felt it needed a bit more attention to detail. The toilet was quite difficult to flush, which was inconvenient, and there was some mildew in the shower. We stayed on a half-board basis, which gave us the opportunity to experience some of the hotel's themed dinner nights. The Asian night left something to be desired, and the dishes were inconsistently clean. We also had one frustrating experience with the front desk regarding the shuttle.

A very nice hotel & Spain would recommend

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We would rate our stay at this hotel 4/5 stars overall. I want to preface this review by saying that some of the things I mention are definitely nitpicking, but that is largely because this is a five-star hotel. When you are paying for a five-star experience, you naturally expect the smaller details to be taken care of as well. None of the issues we experienced completely ruined our stay, and we genuinely enjoyed many things, but there were enough small disappointments that I think they are worth mentioning for anyone considering a stay here. We stayed in a standard “Melia Room,” which was nicely decorated and had a pleasant overall atmosphere. Unfortunately, the location of our room was one of the things that made the stay slightly less convenient. Our room was located at the far end of the hotel, and the other window overlooked the parking lot. Because the hotel is so large, getting from our room to the main areas of the property involved quite a bit of walking. The room itself was attractive and comfortable, but the bathroom was where we felt it needed a bit more attention to detail. The toilet was quite difficult to flush, which was inconvenient, and there was some mildew in the shower. We stayed on a half-board basis, which gave us the opportunity to experience some of the hotel's themed dinner nights. The Asian night left something to be desired, and the dishes were inconsistently clean. We also had one frustrating experience with the front desk regarding the shuttle.

A very nice hotel & Spain would recommend

This was an amazing stay from start to finish. From Roberta greeting us every morning when we went down for breakfast and making sure we had a good relaxing time, to Marcela remembering our morning drinks orders. Joe and David by the pool were also absolutely perfect! They were attentive to us and explained the local drink, barraquito, which we gave a try. They ensured everything was perfect for us whilst we relaxed by the pool. David and Imma were very friendly and took the time to get to know us which was lovely. Adrian in Seen by Olivier provided outstanding service too when we went for dinner. Even if he wasn’t sure about something he’d go out of his way to clarify any of our questions and also have great recommendations! Definitely visit Seen whilst you’re there! We visited the spa during our stay and the staff were patient to explain every detail to us, not only about the spa, but also about other hotel facilities and things to do in Tenerife. Safe to say that wherever we were in the hotel there was always someone to help us, and all the staff take the time to get to know you and anticipate anything you may need. I cannot fault the customer service at all. The room is also impeccable, the housekeeping team were also very helpful and attentive. The pools were lovely and clean, and the adults only side was very tranquil. We’ve been to many Tivolis and the service standards are consistent across the sites. We’ll definitely keep returning here! Well done Tivoli!